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Table Of Contents
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Product Alerts and Field Notices
Obtaining Technical Assistance
Locating the Product Serial Number
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Preface
Audience
This guide is for the networking professional who installs and manages the Cisco Aironet 1130AG Series Access Point. The 1130AG series access point is available in autonomous and lightweight configurations.
To use this guide with autonomous access points, you should have experience working with Cisco IOS software and be familiar with the concepts and terminology of wireless local area networks.
To use this guide with lightweight access points, you should have experience working with a Cisco wireless LAN controller and be familiar with the concepts and terminology of wireless local area networks.
Purpose
This guide provides the information you need to install your autonomous or lightweight access point.
For detailed information about Cisco IOS commands used with autonomous access points, refer to the Cisco IOS Command Reference for Cisco Aironet Access Points and Bridges for this release. For information about the standard Cisco IOS Release 12.3 commands, refer to the Cisco IOS documentation set available from the Cisco.com home page at Technical Support & Documentation. On the Technical Support & Documentation home page, click Cisco IOS Software > Cisco IOS Software Releases 12.3 Mainline.
For information about Cisco Wireless LAN Controllers, refer to the Cisco documentation sets available from the Cisco.com home page at Technical Support & Documentation. On the Technical Support & Documentation home page, click Wireless and the documentation is listed under the "Wireless LAN Controllers" section.
Organization
This guide is organized into these chapters:
Chapter 1, "Overview," lists the software and hardware features of the access point and describes the access point's role in your network.
Chapter 2, "Installing the Access Point," describes how to mount the access point on a desktop, wall, or ceiling, how to connect Ethernet, serial, and power cables, and provides an installation summary, safety warnings, and general guidelines.
Chapter 3, "Troubleshooting Autonomous Access Points," provides troubleshooting procedures for basic problems with the autonomous access point.
Chapter 4, "Troubleshooting Lightweight Access Points,"provides troubleshooting procedures for basic problems with the lightweight access point.
"Translated Safety Warnings," indicates how to access the document that provides translations of the safety warnings that appear in this publication.
Appendix B, "Declarations of Conformity and Regulatory Information," provides declarations of conformity and regulatory information for the access point.
Appendix C, "Access Point Specifications," lists technical specifications for the access point.
"Channels and MaximumPower Levels," indicates how to access the document that lists the access point radio channels and the maximum power levels supported by the world's regulatory domains.
"Console Cable Pinouts," identifies the pinouts for the serial console cable that connects to the access point's serial console port.
"Priming Lightweight Access Points Prior to Deployment," describes the procedure to prime access points with controller information.
Appendix G, "Configuring DHCP Option 43 for Lightweight Access Points," describes the procedure to configure DHCP Option 43 for lightweight access points.
Conventions
This publication uses these conventions to convey instructions and information:
Command descriptions use these conventions:
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Commands and keywords are in boldface text.
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Interactive examples use these conventions:
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Notes, cautions, and timesavers use these conventions and symbols:
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Caution
Related Publications
These documents provide complete information about the autonomous access point:
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These documents provide complete information about the lightweight access point:
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Click this link to browse to the Cisco Wireless documentation home page:
http://www.cisco.com/en/US/products/hw/wireless/tsd_products_support_category_home.html
To browse to the 1130AG series access point documentation, click Cisco Aironet 1130AG Series listed under "Wireless LAN Access."
To browse to the Cisco Wireless LAN Controller documentation, click Cisco 4400 Series Wireless LAN Controllers or Cisco 2000 Series Wireless LAN Controllers listed under "Wireless LAN Controllers."
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL:
http://www.cisco.com/univercd/home/home.htm
The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:
http://www.cisco.com/go/marketplace/docstore
Ordering Documentation
You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL:
http://www.cisco.com/go/marketplace/docstore
If you do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Documentation Feedback
You can provide feedback about Cisco technical documentation on the Cisco Support site area by entering your comments in the feedback form available in every online document.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to do the following:
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A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.
Product Alerts and Field Notices
Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.
To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access the tool at this URL:
http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en
To register as a Cisco.com user, go to this URL:
http://tools.cisco.com/RPF/register/register.do
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Support Website
The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:
http://www.cisco.com/en/US/support/index.html
Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
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Tip
If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. After using the Search box on the Cisco.com home page, click the Advanced Search link next to the Search box on the resulting page and then click the Technical Support & Documentation radio button.
To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.Locating the Product Serial Number
The access point serial number is on the bottom of the housing (refer to Figure 1).
Figure 1 Location of Serial Number Label
The access point serial number label contains the following information:
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You need your product serial number when requesting support from the Cisco Technical Assistance Center.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/offer/subscribe
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm
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Posted: Wed Dec 6 12:13:00 PST 2006
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