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Table of Contents

Preface
Audience
Organization
Conventions
Related Documentation
Obtaining Documentation
Obtaining Technical Assistance

Preface


This preface describes who should read the IP Phone Solutions Guide, how it is organized, and its document conventions.

Audience

This publication is intended for web and application developers who want to deliver web applications to IP phones that support Cisco IP phone XML objects. You need a basic understanding of HTML and XML in order to work with Design Studio.

Organization

This publication is organized as follows:

Chapter  Title  Description 

Chapter 1

Overview

Provides an overview to the automatic transformations that are performed by the CTE and to the additional transformations that you can create through Design Studio and XHTML extensions.

Chapter 2

Using Design Studio to Transform Web Applications for IP Phones

Describes the transformation rules that you can create in Design Studio to refine the default transformations.

Chapter 3

Using XHTML Extensions to Transform Web Applications for IP Phones

Describes the XHTML extensions that you can add to source files to refine the default transformations.

Conventions

This publication uses the following conventions:

Convention  Description 

boldface font

Commands and HTML element names are in the boldface font.

boldface screen font

Information that you must enter is in the boldface screen font.

Notes use the following conventions:


Note   Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Tips use the following conventions:


Tip Means the following information will help you solve a problem. The tips information might not be troubleshooting or even an action, but could be useful information, similar to a Timesaver.

Cautions use the following conventions:


Caution    Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Related Documentation

For additional information about the CTE and Design Studio, refer to these publications:

For information about developing applications for Cisco IP phones, see the Cisco IP Phone Services Application Development Notes.

Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

http://www.cisco.com/cgi-bin/order/order_root.pl

http://www.cisco.com/go/subscription

Documentation Feedback

If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click the Fax or Email option under the "Leave Feedback" at the bottom of the Cisco Documentation home page.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to:

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Website

The Cisco TAC Website allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Website, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Website. The Cisco TAC Website requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Website, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Website.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.


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Posted: Fri Aug 22 09:46:23 PDT 2003
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