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Release Notes for Cisco Enterprise CDN Software Version 3.0.2

Release Notes for Cisco Enterprise CDN Software Version 3.0.2

July 31, 2001

These release notes support Cisco Enterprise Content Distribution Network (CDN) Software Version 3.0.2. This release does not ship with a user guide or configuration guide. Please refer to the Version 3.0 User Guide and Configuration Guide, which you can find at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/webscale/content/cdnent/ecdn30/index.htm.

Contents

These release notes describe the following topics:

Introduction

Cisco Enterprise CDN Software Version 3.0.2 adds important new features to the product. Among the software enhancements in Version 3.0.2 are:

System Requirements

Users and CDN administrators interact with the product using a web-based graphical user interface to the CDM that provides easy access to most CDN functions. The following minimum hardware and software requirements apply to each machine that will be used as a workstation to access the CDM.

For more information on configuring your CDN devices, refer to the Cisco Enterprise CDN Software Configuration Guide.

Network Requirements

Platform and Operating System Requirements

Browser Requirements

Media Player Requirements

Installation Notes

The following sections are intended to help you upgrade from an earlier version of the CDN software to Version 3.0. If you are setting up the CDN for the first time, refer to Chapter 2, "Configuring and Activating Enterprise Content Delivery Network Devices," in the Cisco Enterprise CDN Software Configuration Guide.

Determining the Software Version

To determine which version of the CDN software your devices are running, use the System feature of the CDM as follows:


Step 1   Launch your web browser and enter the IP address or DNS name of your CDM into the address field, for example:

http:// 172.16.0.1/start.html

Step 2   When prompted, log in to the CDM using an administrative username and password.

Step 3   From the Devices menu, choose System.

The System dialog box appears, displaying information on the selected device.

Step 4   Choose the name of the device you are inquiring about from the Device Selector list.

Information on the selected device appears in the System dialog box.

Step 5   Refer to the row labeled Software Version for information on what version of the CDN software the selected device is using, for example:

V1-7-rc6

Upgrading to a New Software Version

You can upgrade your CDN software using the two upgrade CDs that accompany the product, or by downloading upgrade files from Cisco.com. Use the following procedure or refer to Chapter 4, "Maintaining the System Software," in the Cisco Enterprise CDN Software User Guide for instructions on downloading upgraded software from Cisco.com, and then performing a manual upgrade to install the downloaded software. Cisco supports the following upgrade sequences:

2.0 —> 2.1x —> 3.x

2.1x —> 3.x

2.9 —> 3.x

Upgrading Software from the Upgrade CDs

Two upgrade CDs ship with the product. The CDs contain the all the files necessary to upgrade CDN software without Windows Media Technology (WMT). Use the manual upgrade procedure described in the "Performing a Manual CDN Software Upgrade" section to distribute the upgrade files to all your CDN devices.

Upgrading Software from Cisco.com

Upgrades of the CDN software are available from Cisco.com, the Cisco customer support portal. Once you have downloaded the appropriate software from Cisco.com, use the manual upgrade procedure described in the "Performing a Manual CDN Software Upgrade" section to distribute the upgrade files to all your CDN devices.


Note   In order to access Cisco.com and download your CDN software upgrade, you need a registered username and password for the site. If you are a Cisco customer and service contract owner, a Cisco reseller, Premier Certified Partner, the customer of a Cisco certified Partner Initiated Customer Access (PICA) partner, or a Cisco consultant, you can acquire a login from the Cisco website.

CDN software can be downloaded from Cisco.com using either a browser pointed to Cisco.com, or an FTP application connected to the Cisco FTP site. Use the appropriate directions that follow to connect to Cisco.com.

Downloading Software from Cisco.com

To connect to Cisco.com:


Step 1   Launch your Web browser and point it to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/cdn-ent

Step 2   You are prompted to log on. Enter your Cisco.com username and password.

Step 3   In the download area, locate the upgrade file or files for the version of the CDN software that you need. Version numbers are listed in the column labeled Release.

Step 4   For each upgrade file you need to download, click the filename to initiate the download.

Step 5   If you are prompted to open the file or save it to a disk, choose Save to save the file to a disk. Locate a directory on your hard drive or LAN to temporarily hold the upgrade file and click OK.

Step 6   Proceed to the "Performing a Manual CDN Software Upgrade" section for instructions on using the upgrade file to upgrade the software on your CDN devices.


Downloading Software from the Cisco FTP Server

In addition to downloading software upgrades for the CDN product from Cisco.com, you can also use your web browser to download CDN software from Cisco's designated FTP site: ftp://ftp.cisco.com.


Step 1   Launch your web browser.

Step 2   Log on to the Cisco FTP server as a registered user or as a guest.

    ftp://userid:password@ftp.cisco.com
    ftp://ftp.cisco.com
You are prompted to log on. If you were given a special access code by e-mail or through a customer support representative, enter the special access code as a user ID and enter your e-mail address as a password in the format user@host.domain. It should appear similar to:

    ftp://access_code:userid@host.domain/coded

Step 3   Navigate to the following download directory:

cisco/content-delivery/cdn/enterprise/

Step 4   Click the filename for each upgrade file to download the file to your local machine, or right-click the filename and choose the Save Link As or Save Target As options to save the target file to your local machine.

If you are prompted to open the file or save it to a disk, choose to save the file to a disk. Locate a directory on your hard drive or LAN to temporarily hold the upgrade file and click OK.

Step 5   Proceed to the "Performing a Manual CDN Software Upgrade" section for instructions on using the upgrade file to upgrade the software on your CDN devices.


Performing a Manual CDN Software Upgrade

In order to upgrade your CDN software manually, you must:

    1. Create a manual upgrade channel that will distribute the updated license.

    2. Subscribe any CDN devices requiring a software upgrade to the manual upgrade channel.

    3. Import software upgrade files to the manual upgrade channel.

    4. Distribute software upgrade files to all devices marked for upgrade.

Once these steps are complete, you can use the Software Update feature to install the software upgrade files to subscribed devices. See the following sections for more details on completing each step.


Note   It is imperative that you upgrade the software on your Content Engines (CEs) before upgrading the software on your CDM. Once your CDM software has been upgraded, any remaining CEs that have not also been upgraded will be unable to communicate with the CDM. Contact Cisco Technical Support if you have any questions regarding the proper procedure for upgrading your CDN devices.

Creating a Manual Upgrade Channel

To create a manual upgrade channel:


Step 1   Launch your web browser and point it to the CDM.

Step 2   Log on using your administrator logon.

Step 3   From the Channels menu, choose Channel Console.

Step 4   Click Add Channel.

Step 5   Check the check box next to the channel name Channel # and click Edit.

Step 6   In the Name field, change the name of the channel to MANUAL_UPGRADE.

The channel must use this name (and letter case, as well) in order for it to function as an upgrade channel.

Step 7   In the Size Limit field, enter a value that accommodates your upgrade files.

For example, entering 1000 in the field provided and then clicking the MB button sets the size limit of the MANUAL_UPGRADE channel to 1000 MB.

Step 8   Check both the Auto Subscribe and Auto Replicate check boxes.

Step 9   Click Save Changes.


Subscribing Devices to the Manual Upgrade Channel

Once you have created your upgrade channel, subscribe all the devices requiring a software upgrade to that channel.


Step 1   From the Channels menu, choose Subscriber.

Step 2   From the Channel Selector, choose the MANUAL_UPGRADE channel.

Step 3   In the Unsubscribed CEs column, click the unsubscribed devices that you would like subscribe to the upgrade channel. If you want to select all the devices in the list, you can click All instead of clicking them individually.

Step 4   Click Subscribe.

The selected CEs are subscribed to the MANUAL_UPGRADE channel and receive upgrade files once they are imported to the channel.

To unsubscribe CEs from the MANUAL_UPGRADE channel, refer to Chapter 3, "Working with the Content Delivery Network," in the Cisco Enterprise CDN Software User Guide Version 3.0 for instructions on unsubscribing devices from a channel.


Importing the Software Upgrade Files

To import the software upgrade files to the manual upgrade channel:


Step 1   If you are upgrading from the upgrade CDs, insert either of the two in your CR-ROM drive.

You will need to import the following files from the CDs (the order in which you do this is not important):

Step 2   From the Channels menu, choose Media Importer and follow the directions for importing the files you have on your CD or the files that you downloaded from Cisco.com using the web server, PC folders option, or FTP option.

Step 3   From the Channels menu, choose Import Progress to monitor the progress of your import.

When the import is finished, the import status is "complete." Wait 20 minutes before proceeding with the next step.

Step 4   Once you have imported your software upgrade to the manual upgrade channel, refer to the information on updating your CDN software to complete the upgrade process in Chapter 4, "Maintaining the System Software," of the Cisco Enterprise CDN Software User Guide Version 3.0.


New and Changed Information

Updates to the CDN Installation Wizard

The Cisco CDN Installation Wizard for the Cisco Enterprise CDN Software Version 3.0 has changed since the previous version. You can now also configure Content Routers (CRs) using the Installation Wizard.

Refer to the Cisco Enterprise CDN Software Configuration Guide Version 3.0 for information on using the updated Installation Wizard to activate your CDN devices.

Important Notes

The following section contains important notes about the Cisco Enterprise CDN Software Version 3.0.2 that are not covered in the standard product documentation.

Multicast Features

Replication-status for Multicast Channels

A lag occurs between the multicast server stopping the serving of a file and the user interface updating the channel replication status to reflect this. To avoid overloading the server by importing new content while the server is still serving files, you need to (1) check the status on the channel console, and (2) check whether the multicast server is serving files. Refer to the documentation accompanying your multicast server (Digital Fountain documentation) for the latter procedure.

Bandwidth Limitation on the Multicast Server

The multicast server has a bandwidth limitation. The maximum transmission rate that it can handle is determined by what the bandwidth limitation of the multicast server you acquire is. If you try to replicate a large number of files through multicast, then the multicast server may serve only a few of these if the total transmission rate of the files (which you set on the Channel Settings page) exceeds the maximum bandwidth setting on the multicast server.

Multicast-Time To Live

When setting up and configuring your CDN, remember that if the multicast Time to Live (TTL) for the Multicast Server is configured to be too low (through the multicast editor), then the multicast may be dropped by some of the L3 hops after the TTL count is reached. All CEs that lie more than the TTL number of hops away will not receive this file through multicast.

File-Size Limitation

The maximum file size that the multicast server can replicate is 2 GB.

Limitation on Number of Files Served

There is a limitation on the number of files that the multicast server can serve at one time. To determine the maximum number of files it can serve, do the following calculation.


Note   The total number of files in your multicast channels should not exceed 140.


Step 1   Calculate the average file size for the group of files you are trying to multicast.

If average_file_size is less than 128 MB, then the maximum number of files that can be served is 140.

If average_file_size is greater than 128 MB, proceed to Step 2.

Step 2   Divide average_file_size by 128.

Step 3   Divide 140 by the value_you_arrived_at_in_Step_2.

The value you arrive at in Step 3 is the maximum number of files that can be served.


For more information on file size and file number limitations, refer to Digital Fountain documentation.

Multicast Server Overload Behavior

If you try to have the multicast server serve more files than its configured bandwidth allows, then it does not serve the files that cause it to exceed its bandwidth limitation. Once the multicast server is in this state, removing all the uploads from it does not help it recover; you need to reboot the server.

Limitation on Multicast Timeout Value

If you overload the multicast server by pushing more uploads than the server can handle, it will not start the uploads that exceed its capacity. To prevent this, do not set the multicast timeout (on the Multicast Editor page) to anything over 100,000 minutes.

Manually Starting and Stopping the Multicast Server

If you want to manually start or stop the multicast server, then you need to allow the CDM enough time to recognize that the multicast server has gone offline or come online. After issuing the server stop shell command (refer to Digital Fountain documentation for this procedure), you need to wait 15 minutes before issuing the server start shell command. You can check the Multicast Console page to see whether or not the CDM has detected the change in device status.

Changing Multicast Timeout After Files Have Been Imported

When you set a new multicast timeout value, only files imported after the change use this value; files that were imported before the change continue to use the old timeout value. To force the old files to use the new value, you need to create a new channel with the new timeout and move the files to this channel.

Slow Performance and Choppy Playback from Content Engines

When CDN devices connect to routers or switches that have not been configured to automatically negotiate data transfer modes but have been configured to force the use of one data transfer mode (usually 100 Mbps full duplex), some customers have experienced slow performance and "choppy" playback of media from their CEs.

Decreased playback performance results because the CDN device Ethernet card switches from 100 Mbps full-duplex mode to 100 Mbps half-duplex mode, in which data transmission and reception cannot take place simultaneously.

Most Ethernet cards that negotiate duplex settings and port speeds are programmed to avoid conflicts when transmitting data by switching to half-duplex mode automatically when they detect that they are connected to a device (for example, a hub) that does not negotiate duplex mode and port speed. Ports that are configured to force the use of one duplex setting and port speed prompt this response.

We recommend making one of the two following changes to alleviate the problem of choppy media playback and slow performance resulting from this conflict:

The decision about which device to reconfigure should be made in consultation with your network administrators and in keeping with your own corporate Information Technology (IT) policies and procedures.

Reconfigure the Router or Switch to Negotiate Duplex Setting and Speed

To change the configuration of the router or switch that your CDN devices connect to so that it negotiates duplex settings and speeds, refer to the installation or configuration documentation that came with the hardware.

If you are unsure of the correct procedure for reconfiguring your hardware, contact the manufacturer's technical support center before proceeding. For questions regarding your CDN software or Cisco hardware, contact Cisco's Technical Assistance Center (TAC). See the "Obtaining Technical Assistance" section for more information on contacting the TAC.

Reconfigure the Ethernet Card to Use Full Duplex

To change the configuration of the CDN device Ethernet card so that it uses full-duplex mode as a default instead of half-duplex mode when autonegotiation fails, use the administrative Set Ethernet Fallback feature. This feature forces your CDM or CE Ethernet card to use full-duplex mode by default, as opposed to half-duplex mode.

To change the Ethernet card to full-duplex mode:


Step 1   Launch your web browser.

Step 2   In the field provided for the web page URL, enter the following information, substituting the IP address of the CDM or CE where appropriate:

http://< CDN_DEVICE_IP_ADDRESS>/cgi-bin/restricted/set-mii-fd

You are prompted to log on to the device.

Step 3   Enter the administrative username and password and click OK. For example:

User Name: admin Password: default

The Set Ethernet Fallback dialog box appears.

Step 4   Click the drop-down list and choose Full Duplex from the list.

Step 5   Click Submit Change.

A message appears, confirming the default mode that will be used by the Ethernet card when autonegotiation fails.

Step 6   Reboot the device. Refer to Chapter 4, "Maintaining the System Software," in the Cisco Enterprise CDN Software User Guide Version 3.0 for instructions on rebooting CDN devices.

If autonegotiation with the router fails, the device will use the duplex mode you specified.


For questions regarding your CDN software or Cisco hardware, contact the TAC. See the "Obtaining Technical Assistance" section for more information on contacting the TAC.

Caveats

The following sections list resolved and open caveats for Cisco Enterprise CDN Software
Version 3.0.2.

Open Caveats—Cisco Enterprise CDN Software Version 3.0.2

The following caveats are open (unresolved) at the time of shipment.

The device must be rebooted to recognize any changes made to the DNS page of the user interface.

If you are using Netscape Communicator Version 4.7 on a Windows 2000 platform, the Get List Of Files functionality on the Media Importer screen fails. This problem occurs independently of whether or not you are using a DNS server.

If you are using Netscape 4.7 on Windows 2000 and do not have any TV-out enabled devices on your network, the TV Controls page does not show the usual text string "There are no TV Enabled CEs on your network."

If you are using Netscape, you cannot import directory structures (folders within folders) using FTP. Directory structures are successfully imported when you use Internet Explorer 5.0 or IE 5.5.

If you disable stored cookies on your Internet Explorer browser, this makes the Bandwidth page unusable. It also causes the following pages to not load: Identification, TCP/IP, DNS, Proxy, Users, Time Zone, PC Folders, System, and Bandwidth.

The front cover prevents insertion of backup media. When the unit is rack-mounted, the front bezel prevents easy insertion of backup media without physically removing the front cover, which requires sliding the unit forward in the rack chassis.

The Get List of Files button is not restored if you click the Back button to get to the Media Importer page after getting a list of files. To restore the button when you click Back, you need to select another page and then reaccess the Media Importer page for proper page display.

If you go to the Media Editor page after doing a restore process through the Backup/Restore screen, the thumbnails on the Media Editor page do not always appear. However, all of the media can be played through the CDM, CEs, and TV controls once you have completed the restore operation.

Windows Media Files may not use the Universal Naming Convention (UNC) to reference a CDN device in embedded URL script commands. UNC is the convention for specifying directories, servers, and other resources on a network, using two slashes // or backslashes \\ to indicate the name of the computer, and one slash to indicate path or directory levels within the computer, in this format: \\computer\directory.

The Media Editor page does not show bit rate and duration information for ASF file types.

Coverage zone settings for Content Engines do not work when using a Content Engine as a splitter for Real Live streaming.

On the TV Controller, if you set a time for the media playlist to automatically begin playback and then manually click the PLAY button outside of the designated time, the media does not play.

On a 2 x 18GB CDM, if you add new channels or set channel size to anything over 16 GB, you may get false error messages.

For multicast channels, replication status on the user interface is inaccurate.

On the Multicast Editor page, if you enter a very high value for multicast timeout to prevent unicasting, the CDM interprets it as a negative value. This results in the file being unicast.

In Internet Explorer 5.5, file import does not occur if you select all the files listed and then click Import Selected Files. You can avoid this by importing a limited number of files in installments.

You cannot import a file larger than 2.1GB.

If you change the time zone of any of your devices through the Time Zone screen, you need to reboot the device in order for the settings to be updated.

The TV Controller and TV Controller open API allow you to create duplicate playlist time lists, that is, two or more playlists that have identical start and stop times.

If you have multiple multicast servers set up, Auto Pick only picks the multicast starting IP from one multicast server.

In the Description field on the Media Editor screen, if you enter an ampersand (&) or a semicolon (;) in the field, text that follows these characters is not saved.

If you open the Previewer screen and then make changes on the Channel Settings screen, these changes are not reflected on the Previewer page until it is refreshed.

Spaces in filenames are automatically converted to underscores.

If you are using Netscape, you cannot import files using PC folders (through the Media Importer screen). Attempting to do so yields an "Incorrect Login" error message.

On the Identification page, if you press the Enter key while the Name textbox is selected, the CDM user interface reloads and you lose any changes that you have not saved.

On the Channel Settings screen, if there is white space after a channel name in the Name field, you are unable to select it from the Channel Selector drop-down list.

Channels cannot be renamed to begin with a number.

If the system is rebooted or reboots itself while an import is in progress, the import does not resume upon reboot and all the files are deleted from the CDM.

The CDN cannot configure a leap day; if this is attempted, it configures the wrong date.

There is no log file for the multicast server.

A software upgrade fails if you click the Upgrade button before replication is complete. To avoid this, after importing the upgrade files, wait 20 minutes, and then check the replication status of the MANUAL_UPGRADE channel to make sure that it is 100 percent complete.

If you reboot your CDM during a multicast session, the multicast server only loads the files that the CE has not yet received. However, it does not serve these files.

The Save Changes and Cancel buttons on the user interface may appear a little distorted. To fix this, you can either clear the browser cache and reload the user interface, or you can shut down all the browser windows and restart the browser.

If you move a Content Engine from one subnet to another then the Content Engine may not get the content it is subscribed to after it has moved to the new subnet.

After importing a large number of files (many thousands), pressing the "Replicate All Media" button on the Channel Settings page does not successfully replicate all media files to the Content Engines subscribed to the channel. To avoid this, make sure the channel has the "Auto Replicate" flag checked in the Channel Settings page. When this is done, the system will automatically replicate new content to the Content Engines that are subscribed to the channel.

When you make changes to the settings on the PC Folders page, they do not take effect until you reboot your CDM.

The TV Controller allows nonvideo file types to be added to the playlist.

Resolved Caveats—Cisco Enterprise CDN Software Version 3.0.2

The following caveats have been resolved for the Version 3.0.2 release.

If you are using Internet Explorer 5.5 on Windows NT 4.x and doing an import with the Import Progress page active, the import may be unsuccessful. This can also happen when you do an FTP drag-and-drop or an FTP import through the command line.

In the product Help, there is no acronym description for DHCP, TCP, and MPEG. Index items DCHP and TCP also have no description about what they stand for.

TV playback quality is choppy.

During TV playback, there is buffer leakage between the video stream and the audio stream.

During TV playback, the audio stream may stutter or warble if it is set to synchronize with the video stream.

If a CE507-AV has a power failure, video out does not resume.

TV playback stops if a file on the media playlist cannot be located.

MPEG-2 does not play on the CDN.

Media cannot be imported programmatically; you can only import files through the CDM user interface.

AV output shows pixels when there is a lot of disk activity on a (remote) CE. Pixilation worsens when data is being replicated to the CE.

Random play is not supported for TV playback.

If you delete a channel while a subscribed CE is offline or unreachable, the CE is not updated with this information when it comes back online.

If a (remote) CE that has data in its playlist is rebooted after a power failure, it hangs when attempting to run the playlist. The playlist needs to be emptied and the CE rebooted before it can function properly.

All CEs are listed on the TV Out-enabled CEs screen.

On rare occasions, the CE 507, CE 507-AV, CE 560-AV, CR4430, and CDM4630 may fail to connect to the network because of an error in the network interface device driver.

TV playback shows minor jitters with some MPEG2 content.

When there is a large number of CEs that are attached to the network by very small links, the background network traffic sometimes consumes too much of the available bandwidth.

When a group of CEs are configured behind the same HTTP proxy, their communication is unnecessarily sent through the proxy instead of being sent directly to one other.

The Media Playlist start and stop times are not stored in accurate Greenwich Mean Time (GMT)/Coordinated Universal Time (UTC) time; this causes the TV Out-enabled CE to start and stop the playlist using various time zone offsets.

If you click Cancel Import while an import is in progress, the import is canceled and you get invalid channel properties showing up on the following pages: Media Editor (you will not see any new files under the channel that you were importing to); Channel Console (the Size and Percentage values reflect what the channel size would have been if the import had been successful); Channel Settings (you cannot modify the channel size to a value less than the new size).

The CDM needs to shorten its interval for checking the multicast server to 2 minutes.

The CDM hangs if the multicast server goes offline.

When a channel has content occupying the channel space to near capacity, any items deleted may not get reflected correctly in the channel size. As a result, new imports may be unsuccessful.

If you import a file that either has a long name or has a path of several nested folders (for example, \real\realtest\realcontent\testreal.rm), you do not see the entire filename displayed on the Media Editor page.

TV Out does not support on-screen display (OSD).

TV Out needs to have the ability to stop the playlist without aborting playing of the current video.

RealLive requests do not work for RealLive splitting.

Entering a port number in the Alternate IP Address field of the TCP/IP page returns a syntax error on the user interface. There needs to be an Alternate Port field on the TCP/IP page to enable the user to migrate a CDM to another port.

The Media Editor page sometimes displays a "There are no channels assigned to the current user" message on the top, with no media files displaying. Wait for 30 seconds or more, then click on Media Editor in the navigation bar to refresh the page.

You cannot add or delete more than 30 playlist selections at one time when using Internet Explorer 5.0, and 120 selections if you are using Netscape 4.7. The workaround is to add or delete in installments.

On the Media Editor page, if many pages of files are shown, all the buttons on the user interface work with the first page but not with subsequent pages. The Move, Copy, and Delete buttons do not work for files displayed on pages greater than 1.

The Import Selected Files page needs <All> and <None> buttons.

Embedded media does not play in Internet Explorer 5.5 because the browser has a known problem allowing the loading of redirected documents.

Documentation Updates

The following section details omissions to the published Enterprise CDN Software Version 3.0documents.

Omissions

Enabling CDN Back-Channel Multicasting on a LAN

The Cisco Enterprise CDN includes support for LAN-based back-channel multicasting of media as part of its support for RealNetworks' RealServer Version 7. This feature, which is built into the RealServer Version 7 release, enables CDN installations to conserve network bandwidth by sending a single media stream to multiple clients on a LAN, rather than streaming media to each requesting client individually.

Back-channel multicasting streams content between the RealServer and clients while maintaining a simultaneous accounting control channel between each client and the RealServer. This extra control channel is used to transmit authentication information as well as client commands like "start" and "stop." Back-channel multicasting enables the RealServer to track client behavior and display statistics during viewing, including real-time data on the number of clients receiving a presentation. Data collected can be reviewed and analyzed using the Java Monitor or RealSystem Administrator.

Once enabled, back-channel multicasting is applied to all streams broadcast from your RealServer. Clients that have been preconfigured to use multicasting will do so, maximizing the bandwidth available to multicasting and unicasting clients alike.

Enabling Multicasting on the Content Distribution Manager

Although you typically use the built-in administrative features of RealServer to configure multicasting, it is possible to enable multicasting remotely from your CDM interface.

To use the CDM to enable multicasting:


Step 1   Launch your Web browser and navigate to the Enable Multicast interface at the following address:

http:// your_Content_Distribution_Manager_ip_address/cgi-bin/mc

where your_Content_Distribution_Manager_ip_address represents the IP address or DNS domain name of your Content Distribution Manager.

Step 2   With the Enable Multicast options displayed in your browser window, click the Enable Multicast drop-down list and choose Yes.

This enables the multicasting feature on the RealServer used by your CDM.

Step 3   Enter the range of addresses to which you will be sending multicast streams in the IP Address Range fields.

Remember that broadcasts of video content require two addresses—one for video content and
one for audio content. Refer to "Calculating Addresses for Back-Channel Multicasts" in the RealServer Version 7 Administration Guide for more information. The RealServer uses the first available address in the range you specify.

Step 4   Set the maximum distance that streamed packets can travel over a network, as measured in hops from one multicast-enabled router to another, by entering a Time To Live value in the Time to Live field provided.

Each time a multicast data packet passes through a multicast-enabled router, its Time To Live value is decreased by 1. Once the value reaches 0, the RealServer discards the packet.

Step 5   Click Set when you are finished.

The multicast settings are saved back to the RealServer used by your CDM.


Using the TV Controls API

Adding Programs to the Playlist

To add a list of media files from a channel to the play list, send the following URL command:

http://< CE IP>/cgi/videocontrol?OP=PLAYLIST&CMD=ADD-BY-NAME&CHANNEL-NAME=<channel name>&FILENAME=<file1,file2,...>

where:

CE IP is the IP address of the CE.

channel name is the name of the channel from which media files are to be added to the playlist.

file1,file2 is the list of media files to be added to the playlist. Filenames should be separated by commas.

Deleting Programs from the Playlist

To delete the list of media files belonging to the playlist, send the following URL command:

http://< CE IP>/cgi/videocontrol?OP=PLAYLIST&CMD=REMOVE-BY-NAME&CHANNEL-NAME=<channel name>&FILENAME=<file1,file2,...>

where:

CE IP is the IP address of the CE.

channel name is the name of the channel to which the media files belong.

file1,file2 is the list of media files to be removed from the playlist. Filenames should be separated by commas.

Clearing the Playlist

To clear the playlist, send the following URL command:

http://< CE IP>/cgi/videocontrol?OP=PLAYLIST&CMD=CLEAR

where:

CE IP is the IP address of the CE.

Adding Schedules to the Playlist

To define start and stop times for playing the playlist, send the following URL command:

http://< CE IP>/cgi/videocontrol?OP=PLAYTIMES&CMD=ADD&EVENT=<start time>,<stop time>>

where:

CE IP is the IP address of the CE.

start time is the start time in seconds since 1970.

stop time is the stop time in seconds since 1970.

Removing Schedules from the Playlist

To remove the defined schedules from the playlist, send the following URL command:

http://< CE IP>/cgi/videocontrol?OP=PLAYTIMES&CMD=REMOVE&EVENT=<start time>,<stop time>

where:

CE IP is the IP address of the CE.

start time is the start time in seconds since 1970.

stop time is the stop time in seconds since 1970.

Clearing the Playlist Schedule

To clear all schedules defined for the playlist, send the following URL command:

http://< CE IP>/cgi/videocontrol?OP=PLAYTIMES&CMD=CLEAR

where:

CE IP is the IP address of the CE.

Playing Programs from the Playlist

To play the programs from the playlist, send the following URL command:

http://< CE IP>/cgi/videocontrol?OP=CONTROL&CMD=PLAY

where:

CE IP is the IP address of the CE.

Stopping Playback

To stop playback, send the following URL command:

http://< CE IP>/cgi/videocontrol?OP=CONTROL&CMD=STOP

where:

CE IP is the IP address of the CE.

Pausing Playback

To pause playback, send the following URL command:

http://< CE IP>/cgi/videocontrol?OP=CONTROL&CMD=PAUSE

where:

CE IP is the IP address of the CE.

Playing the Next Program in the Playlist

To play the next program, while the playlist is playing, send the following URL command:

http://< CE IP>/cgi/videocontrol?OP=CONTROL&CMD=NEXT

where:

CE IP is the IP address of the CE.

Playing the Previous Program in the Playlist

To play the previous program, while the playlist is playing, send the following URL command:

http://< CE IP>/cgi/videocontrol?OP=CONTROL&CMD=BACK

where:

CE IP is the IP address of the CE.

Restarting Playback

To restart playback, send the following URL command:

http://< CE IP>/cgi/videocontrol?OP=CONTROL&CMD=RESTART

where:

CE IP is the IP address of the CE.

Looping Through the Playlist

To set the playlist to loop to the beginning of the playlist when it reaches the end, send the following URL command:

http://< CE IP>/cgi/videocontrol?OP=FEATURE&CMD=LOOP&VALUE=<flag>

where:

CE IP is the IP address of the CE.

flag is set to 1 or 0, to enable or disable the loop setting respectively.

Using Random Play

To set the playlist to play programs in random order, send the following URL command:

http://< CE IP>/cgi/videocontrol?OP=FEATURE&CMD=RANDOM&VALUE=<flag>

where:

CE IP is the IP address of the CE.

flag is set to 1 or 0, to enable or disable the random order setting respectively.

Enabling or Disabling Soft Stop

By default, Soft Stop is not enabled and a Stop command causes the currently playing video to abort before the playlist has been stopped. If you enable Soft Stop, a Stop command will stop the playlist only after the currently playing video has ended. To enable Soft Stop, send the following URL command:

http://< CE IP>/cgi/videocontrol?OP=FEATURE&CMD=SOFTSTOP&VALUE=<flag>

where:

CE IP is the IP address of the CE.

flag is set to 1 or 0, to enable or disable the Soft Stop setting respectively.

Adding an Overlay Image to a Playlist Using the TV Controls API

You must first create a playlist to be able to associate an overlay image with it. For instructions on how to create a playlist using the TV Controls API, refer to the "Adding Programs to the Playlist" section. For instructions on how to create a playlist using the CDM, refer to the Cisco Enterprise CDN Software User Guide.

To add an overlay image to a playlist and set its properties, send the following URL command:

http://< CE IP>/cgi/videocontrol?OP=PLAYLIST&CMD=ADD-OVERLAY&OVL-IMAGE-CHN=<channel name> &OVL-IMAGE=<file name>&OVL-PLACEMENT=<placement>&OVL-IMAGE-HEIGHT=-<height offset>&OVL-IMAGE-WIDTH=<width offset>&OVL-OPACITY=<opacity>&OVL-TRANSCOLOR=<transparent color flag>

where:

CE IP is the IP address of the CE.

channel name is the name of the channel from which the overlay image file is to be added to the playlist.

file name is the name of the overlay image file.

placement is the region of the display where the overlay image should appear. Your options are:

height offset adjusts placement along the vertical axis. The valid range is from -40 to 40 pixels.

-40 = moves the image to the lowest possible position on the display

40 = moves the image to the uppermost position on the display

width offset adjusts placement along the horizontal axis. The valid range is from -60 to 60 pixels.

-60 = moves the image to the left most possible position on the display

60 = moves the image to the right most possible position on the display

opacity adjusts the opacity of the overlay image. The valid range is from 0 to 15.

0 = renders the image completely opaque

15 = renders the image nearly transparent

transparent color flag is set to 1 or 0 to enable or disable the use of transparency, respectively. When enabled, the color of the pixel in the lower left corner of the image is transparent over the entire image. When a transparency-enabled image is placed over a video, the background color of the overlay image is not visible against the video playing behind it. This is useful if you want to use a non-rectangular image as your overlay.

Removing an Overlay Image from a Playlist Using the TV Controls API

To remove an overlay image file from a playlist, send the following URL command:

http://< CE IP>/cgi/videocontrol?OP=PLAYLIST&CMD=REMOVE-OVERLAY&OVL-IMAGE-CHN=<channel name> &OVL-IMAGE=<file name>

where:

CE IP is the IP address of the CE.

channel name is the name of the channel from which the overlay image file is to be added to the playlist.

file name is the name of the overlay image file to be removed from the playlist.

Changing the Parameters of a Playlist's Overlay Image Using the TV Controls API

You can modify the properties of an overlay image while the playlist is playing, but the modified settings do not take effect until the next video in the playlist starts playing. To modify the properties of an overlay image, send the following URL command:

http://< CE IP>/cgi/videocontrol?OP=PLAYLIST&CMD=ADD-OVERLAY&OVL-IMAGE-CHN=<channel name> &OVL-IMAGE=<file name>&OVL-PLACEMENT=<placement>&OVL-IMAGE-HEIGHT=-<height offset>&OVL-IMAGE-WIDTH=<width offset>&OVL-OPACITY=<opacity>&OVL-TRANSCOLOR=<transparent color flag>

where:

CE IP is the IP address of the CE.

channel name is the name of the channel from which the overlay image file was added to the playlist.

file name is the name of the overlay image file.

placement is region of the display where the overlay image should appear. Your options are:

height offset adjusts placement along the vertical axis. The valid range is from -40 to 40 pixels.

-40 = moves the image to the lowest possible position on the display

40 = moves the image to the uppermost position on the display

width offset adjusts placement along the horizontal axis. The valid range is from -60 to 60 pixels.

-60 = moves the image to the left-most possible position on the display

60 = moves the image to the right-most possible position on the display

opacity adjusts the opacity of the overlay image. The valid range is from 0 to 15.

0 = renders the image completely opaque

15 = renders the image least opaque or nearly transparent

transparent color flag is set to 1 or 0 to enable or disable the use of transparency, respectively. When enabled, the color of the pixel in the lower left corner is transparent over the entire image.

Using Overlay Images with Playlists

You can associate one overlay image with each playlist. The enduser sees this image displayed in a determinable screen location when the playlist it is associated with is playing. This feature is useful for displaying logos.

Adding an Overlay Image to a Playlist Using the TV Controller

You must first create a playlist to be able to associate an overlay image with it. For instructions on how to create a playlist using the TV Controls API, refer to the "Adding Programs to the Playlist" section. For instructions on how to create a playlist using the CDM, refer to the Cisco Enterprise CDN Software User Guide.

To add an overlay image from the CDM:


Step 1   Choose TV Controls from the Devices menu.

Step 2   Click on the TV-out enabled device that has the playlist to which you want to add an overlay image.

Step 3   If prompted, enter a username and password and click OK.

Step 4   From the Channel Selector drop-down list, select the channel which contains the image file you wish to use as an overlay image. A list of available media appears on the left.

Step 5   Click the check box next to the image file that you want to use as an overlay image.

Step 6   Click the Add Overlay button. The names of the image file and the channel it is obtained from appear under the heading Overlay Image, which appears under the list of files with the heading Playlist.


You can now edit the parameters of the overlay image by specifying and adjusting where on the TV Monitor it should display, specifying the overall opacity of the image, and choosing whether or not you want to set one color to be transparent. For information on how to change the parameters, refer to the "Removing an Overlay Image from a Playlist Using the TV Controller" section or the "Changing the Parameters of a Playlist's Overlay Image Using the TV Controller" section.

Removing an Overlay Image from a Playlist Using the TV Controller

Step 1   Choose TV Controls from the Devices menu. The TV Controller window displays (see
Figure 1).


Figure 1: TV Controller Window


Step 2   Click on the TV-out enabled device that has the playlist to which you want to add an overlay image.

Step 3   If prompted, enter a username and password and click OK.

Step 4   From the Channel Selector drop-down list, select the channel that has the playlist whose overlay image you wish to remove.

Step 5   Under the heading Overlay Image, click the Remove button.

Changing the Parameters of a Playlist's Overlay Image Using the TV Controller

Step 1   Choose TV Controls from the Devices menu. The TV Controller window displays (see
Figure 2).


Figure 2: TV Controller Window


Step 2   Click the TV-out enabled device that has the playlist whose overlay image you want to modify.

Step 3   If prompted, enter a username and password.

Step 4   Under the Overlay Image heading, modify the parameters described in the table below.


Table 1: Overlay Image Parameters
Image Parameter Description

Placement

Specify where the overlay image should appear on the TV Out Monitor. Your options are upper left, upper right, lower left, lower right, and center.

Height offset

Adjust placement along the vertical axis. The valid range is from -40 to 40 pixels.

-40 = moves the image to the lowest possible position on the display

40 = moves the image to the uppermost position on the display

Width offset

Adjust placement along the horizontal axis. The valid range is from -60 to 60 pixels.

-60 = moves the image to the left most possible position on the display

60 = moves the image to the right most possible position on the display

Opacity

Adjust the opacity of the overlay image. The valid range is from 0 to 15.

0 = renders the image completely opaque

15 = renders the image nearly transparent

Transparency

Set this to 1 or 0 to enable or disable the use of transparency respectively. When enabled, the color of the pixel in the lower left hand corner of the image is transparent over the entire image. When a transparency-enabled image is placed over a video, the background color of the overlay image is not visible against the video playing behind it. This is useful if you want to use a non-rectangular image as your overlay.

Updating Storage Capacity on Your Content Distribution Manager or Content Engines

If your storage requirements have changed or if want to replace nonsystem drives on your CDN, you can put additional Cisco storage disks on your Content Engines and Content Distribution Manager. Additional storage disks only serve the purpose of adding storage capacity. If you are using a CDM-4650, you can add storage disks that also support hot-swap and redundancy functionality. Refer to the documentation that came with your CDM-4650 for information on how to configure such storage disks with your CDM. You can also delete existing nonsystem disks.


Warning If you delete storage disks from the CDM, you could lose some of the original content stored on your CDM. You would then have to re-import it.

Before you add a storage disk to a CE or CDM, consult Table 2 to determine whether or not your device will support the Storage Array you have chosen.


Table 2: Storage Array Support for CDN Devices
This CDN device... Is compatible with this Storage Array...

CE 507

None

CE-560

Storage Array 6

CDM-4630

Storage Array 6

CDM-4650

Storage Array 6 with RAID 5

Storage Array 12 with RAID 5

See the section "Configuring Additional Storage Disks on a CDM-4650 as RAID-5" for instructions on how to configure storage arrays as RAID-5 on a CDM-4650.

Configuring Additional Storage Disks on a CDM-4650 as RAID-5

On a CDM-4650, the eight internal disk-drives come pre-configured as a RAID-5 storage array. Any additional disks that are attached externally must be configured as a RAID-5 array; otherwise, they will not be recognized by Cisco Enterprise CDN Software. There are two steps involved in configuring additional disks as a RAID-5 array:

    1. Identifying extra disks as part of an external Storage Array 6 or Storage Array 12

    2. Striping the disks to form a RAID-5 array

There is no command-line utility or user interface to automate this process; you must enter a SCSI-BIOS configuration utility during device power-up and manually configure the SCSI-BIOS settings to do the above.

To configure external disks as RAID-5 arrays:


Step 1   Establish a console connection with the CDM-4650 to monitor messages and simulate keyboard access during device bootup.

Step 2   Attach the external disk drive while the CDM-4650 is powered off.

Step 3   Power up the CDM-4650. You see boot-time messages appear on the screen.

Step 4   When you see the following message during bootup, press <Ctrl> <M>.

PowerEdge Expandable RAID Controller Copyright (c) AMERICAN MEGATRENDS INC. Press <Ctrl> <M> to run Configuration Utility

You see the following setup screen, indicating that you have entered the configuration utility:

PERC BIOS Configuration Utility Ver. 2.50 Management Menu Configure

Step 5   Use the up or down arrow keys on your keyboard to move the cursor to the Configure menu. Press Enter.

Step 6   Go to the View/Add Configuration sub-menu and press Enter. The Array Selection Menu appears.

Step 7   There are two channels listed in the View/Add Configuration - Array Selection Menu—Channel-0 and Channel-1. All the internal hard-disks are already configured as Array "A0" in Channel-0. In Channel-1, you see a list of individual disks of the external drives (Storage Array-6 or Storage Array-12), with a label READY, which indicates that those disks are still not part of a RAID-5 array. For the Storage Array of type RAID-5 (default), you can choose a maximum of eight disks for each RAID-5 Storage Array.


Warning DO NOT change any configurations in Channel-0. The logical hardware drive mapped to Channel-0 contains Cisco Enterprise CDN Software. Any changes made to Channel-0 will lead to loss of the CDN software, and will render the system useless.

Select the first eight disks (press the space bar to select them). You see labels A1-0, A1-1, and so on being created as you keep selecting additional disks. Once you select up to eight disks (or all the disks if there are less than eight), you can complete the array by pressing Enter. The labels A1-0, A1-1, ........, A1-7 stop blinking after you have pressed Enter to end the new array.

Step 8   To configure the newly added array, press Enter again or Press F10. This leads you to a screen that shows existing logical drives, and also presents a sub-menu for the logical drive or array you just created.

Step 9   In the logical drive menu, make sure that the type is RAID-5, and then press Enter on the Accept sub-menu.

Step 10   Press Enter on Accept once more to go back to the "View/Add Configuration - Array Selection Menu" screen.

Step 11   If there are additional disks which are still not labelled with an array name (or are still marked as READY), repeat the steps from Step 7 onwards.

Step 12   After you have configured all the disks as new logical drives, save the configuration when prompted and press Escape to come out of the Configure menu.

Step 13   Press Enter on the Initialize sub-menu which is present on the initial screen. Select the logical drives that were added just now (press the space bar to select them) and then press F10 to initialize the drives.

Step 14   Press Escape and click Yes, when prompted to exit from the configuration utility. You are asked to reboot the box once you exit from the Configuration Utility.

Step 15   After the CDM-4650 boots up, it has additional hardware logical drives that are ready for installation through the CDM user interface.

Updating Storage Capacity Through the CDM User Interface

For information on how to install or uninstall storage disks, refer to the Cisco Storage Array 6 Installation and Configuration Guide or the Cisco Storage Array 12 Installation and Configuration Guide. After you have changed the storage capacity of a CE or CDM by adding or deleting storage disks from your hardware, do the following:


Step 1   Power up the device to bring it online. You can verify that the device is online by choosing Device Console from the CDM's Devices menu.

Step 2   To update the system to recognize the new storage capacity, from the Devices menu, choose System.

The System dialog box appears (see Figure 3).


Figure 3: System Dialog Box


Step 3   Click the Update Storage Capacity button. The amount of Available Storage displays.

Step 4   Calculate the storage you had available before you added or deleted a storage disk. You can calculate this using the following equation:

<prior_available_storage> = <total_storage_capacity_of_device_before_addition/deletion> - <total_storage_reserved_for_channels>

Step 5   Compare this amount to the amount of storage you had before adding or deleting a disk to verify whether or not the new Storage Capacity is recognized.

Step 6   If the new Available Storage does not reflect the addition or deletion of a storage disk, use the following command-line commands to reinitiate the update and then go to Step 2:


Reconfiguring Storage Capacity on a CE After a Storage Capacity Update

A CE cannot have a storage capacity that is less than the sum of the space required by all the channels subscribed to it. If, as a result of deleting a disk, the storage capacity of the CEs falls below the required size, the system prompts you to unsubscribe the CE for some of the channels. For information on how to unsubscribe your CE, refer to the section "Removing a Content Engine from a Subscribed Devices List" in Chapter 3 of the Cisco Enterprise CDN Software User Guide.

To replace the content that was lost when you deleted a storage disk, the CE automatically initiates content replication from its parent CE or CDM. It replicates only that content which was lost.

Reconfiguring Storage Capacity on a CDM After a Storage Capacity Update

If you remove a storage disk that was on the CDM before you imported content, you risk losing some of the media content on your CDM. This can cause performance degradation in the CDM routing and replication processes and can also affect the performance of CEs that were subscribed to the deleted content. To avoid this, you can either:

To delete missing content from the CDM user interface:


Step 1   From the CDM Devices menu, choose System.

The System dialog box appears (see Figure 4).


Figure 4: System Dialog Box


Step 2   Click the Identify Lost Content button. A new page appears, with a table listing lost media files and the channels with which those files were associated. Make a note of the lost media files.

Step 3   From the Channels menu, choose Media Editor.

The Media Editor dialog box appears (see Figure 5).


Figure 5: Media Editor Dialog Box


Step 4   Make sure that the correct channel is displayed in the appropriate drop-down list box. If it is not, choose the correct channel from the list.

Step 5   Check the Pick check box next to each file that you want to remove.

Step 6   Click Remove. You are prompted to confirm that you want to remove the selected media.


How Special Characters Are Handled in Filenames

When the CDM replicates files to the CEs, filesnames that contain special characters may be altered. Some special characters are removed from the filename; others are replaced with different characters. Table 3 summarizes how special characters in filenames are handled during replication.

If a filename does not contain an extension and all the characters in the filename are removed, the file is renamed "content." For example, a file named & would be renamed content, but a file named &.txt
would be renamed .txt.


Table 3: How Special Characters Are Handled in Filenames
This special character Is removed Is replaced with Is unchanged

ampersand [ & ]

·

asterisk [ * ]

·

at sign [ @ ]

·

backquote [ \Q ]

·

backslash [ \ ]

·

caret [ ^ ]

·

closing brace [ } ]

·

closing bracket [ ] ]

·

closing parenthesis [ ) ]

·

colon [ : ]

·

comma [ , ]

·

dash [ - ]

·

dollar sign [ $ ]

·

double-quote [ " ]

·

equals sign [ = ]

·

exclamation point [ ! ]

·

forward slash [ / ]

·

greater than [ > ]

·

less than [ < ]

·

opening brace [ { ]

·

opening bracket [ [ ]

·

opening parenthesis [ ( ]

·

percent sign [ % ]

·

period [ . ]

·

plus sign [ + ]

·

pound sign [ # ]

·

question mark [ ? ]

·

semicolon [ ; ]

·

single-quote [ ' ]

·

space [ ]

underscore [ _ ]

tilde [ ~ ]

·

underscore [ _ ]

·

vertical-bar [ | ]

·

Related Documentation

The Cisco Enterprise CDN software comes with both printed documentation and online help to assist you in learning to use the features of the CDN. Refer to the following documents when you have questions regarding the CDN software.

In addition, you can find information related to the installation, configuration, and maintenance of your CDN hardware in the following Cisco Systems documents:

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

http://www.cisco.com/cgi-bin/order/order_root.pl

http://www.cisco.com/go/subscription

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

This document is to be used in conjunction with the documents listed in the "Related Documentation" section.

The RealServer(TM) is included under license from RealNetworks, Inc. Copyright 1995-2000, RealNetworks, Inc. All rights reserved.

AccessPath, AtmDirector, Browse with Me, CCDA, CCDE, CCDP, CCIE, CCNA, CCNP, CCSI, CD-PAC, CiscoLink, the Cisco NetWorks logo, the Cisco Powered Network logo, Cisco Systems Networking Academy, the Cisco Systems Networking Academy logo, Fast Step, Follow Me Browsing, FormShare, FrameShare, GigaStack, IGX, Internet Quotient, IP/VC, iQ Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, MGX, the Networkers logo, Packet, PIX, RateMUX, ScriptBuilder, ScriptShare, SlideCast, SMARTnet, TransPath, Unity, Voice LAN, Wavelength Router, and WebViewer are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That's Possible, and Empowering the Internet Generation, are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Enterprise/Solver, EtherChannel, EtherSwitch, FastHub, FastSwitch, IOS, IP/TV, LightStream, MICA, Network Registrar, Post-Routing, Pre-Routing, Registrar, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.

All other brands, names, or trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0104R)

Copyright © 2001, Cisco Systems, Inc.
All rights reserved.


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