|
Appendix A describes common errors that can occur while configuring and using the system, and how to correct them. It also describes LED indicators on the system and its expansion modules.
The VPN 3000 Concentrator creates several files that you can examine and that can assist Cisco support engineers when troubleshooting errors and problems:
The VPN Concentrator records system events in the event log, which is stored in nonvolatile memory (NVRAM). To troubleshoot operational problems, we recommend that you start by examining the event log. See Configuration | System | Events and Monitor | Event Log.
The VPN Concentrator automatically saves the event log to a file in flash memory if it crashes, and when it is rebooted. This log file is named SAVELOG.TXT, and it overwrites any existing file with that name. The SAVELOG.TXT file is useful for debugging. See Configuration | System | Events and Administration | File Management | Files.
If the VPN Concentrator crashes during operation, it saves internal system data in nonvolatile memory (NVRAM), and then automatically writes this data to a CRSHDUMP.TXT file in flash memory when it is rebooted. This file contains the crash date and time, software version, tasks, stack, registers, memory, buffers, and timers., which are helpful to Cisco support engineers. In case of a crash, we ask that you send this file when you contact Technical Assistance Center (TAC) for assistance. See Administration | File Management | Files for information on managing files in flash memory.
The VPN Concentrator saves the current boot configuration file (CONFIG) and its predecessor (CONFIG.BAK) as files in flash memory. These files may be useful for troubleshooting. See Administration | File Management | Files for information on managing files in flash memory.
Table B-1 lists errors that might occur while using the HTML-based VPN Concentrator Manager with a browser.
Table B-1 VPN Concentrator Manager Errors
Table B-2 lists errors that might occur while using the menu-based Command-line Interface from a console or Telnet session.
Table B-2 VPN 3000 Concentrator Command-Line Interface Errors
LED indicators on the VPN Concentrator and its expansion modules are normally green. The usage gauge LEDs are normally blue. LEDs that are amber or off might indicate an error condition. NA means not applicable; that is, the LED does not have that state.
Contact TAC if any LED indicates an error condition.
The LEDs on the front of the VPN 3000 Concentrator are as follows:
Usage Gauge LEDs (Models 3015-3080 only) |
Steady or Intermittent Blue | Blinking Blue |
---|---|---|
VPN Concentrator is in a shutdown (halted) state, ready to power off. |
The LEDs on the rear of the VPN 3000 Concentrator are as follows:
SEP (Scalable Encryption Processing) module LEDs are present only on models 3015 through 3080 and are visible from the rear of the VPN Concentrator.
Posted: Fri Apr 18 17:04:04 PDT 2003
All contents are Copyright © 1992--2002 Cisco Systems, Inc. All rights reserved.
Important Notices and Privacy Statement.