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This operations, maintenance, and troubleshooting guide is designed to be used with the Cisco Network-Based IPSec VPN Release 1.5.
This guide provides a high-level view only, and does not attempt to describe all of the features and details of the applications. Always rely on the standard documentation for those applications for the details of installing, using, and troubleshooting. Links to the latest documentation appear in the appropriate chapters of this guide.
The most recent versions of this guide and related documentation can be found at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/vpn/solution/aswan15/index.htm.
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Note All Cisco solutions documents can be found under Cisco Solutions, at the following URL: http://www.cisco.com/univercd/cc/td/doc/solution/index.htm |
This preface presents the following major topics:
This release of this document covers Release 1.5 of the Cisco network-based IPSec solution.
This solution is referred to generically in this document.
It is assumed that administrators of the Cisco network-based IPSec VPN solution Release 1.5 have experience with installation of the products covered by this solution. In addition, it is assumed that the administrator understands the procedures required to upgrade and troubleshoot remote access methods at a basic level. Typical users of this guide include the following groups:
The chapters of this document are as follows:
This guide describes software installation and configuration procedures which are presented in the following chapters:
In addition to this guide, the Cisco network-based IPSec VPN solution Release 1.5 documentation set includes the following documents that you can find at:
You can find these documents at http://www.cisco.com/univercd/cc/td/doc/product/vpn/solution/index.htm .
The majority of the other documents referred to in this document are available online. In the electronic (PDF) version of this document you can click the URL (Uniform Resource Locator, often referred to as the website) associated with the title of a document, and the selected document appears within the Adobe Acrobat application window. You can also use the Text Select Tool (third icon from the top, at the left of the Acrobat application window) to copy a URL from the PDF document and paste it into the location field of your browser.
As you click links, the files you select may be added to the current document. When you close the file, you are prompted to save the file. (You are not able to save the file to a CD.) If you choose not to save the larger file that is created, click No when prompted to save the file. However, if you acquire documents that you want to save in a new file, you can save that file to another disk or drive with a new name. Set the following preferences within the Acrobat application to open web links in your browser, rather than within Acrobat.
You can obtain the latest version of Adobe Acrobat Reader at http://www.adobe.com .
a. From the Acrobat main menu, choose File > Preferences > Weblink. The Weblink Preferences window opens.
b. In the Weblink Preferences window, click Browse (or Select) and locate the browser you wish to use.
c. Then select Connection Type from the pull-down menu. Choose Standard if your browser is not listed.
Step 2 Make sure that Acrobat opens weblinks in your browser.
a. From the Acrobat main menu, choose File > Preferences > Web Capture. The Web Capture Preferences window opens.
b. In the Web Capture Preferences Window, choose Open Weblinks: In Web Browser.
Command descriptions use the following conventions:
Screen examples use the following conventions:
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Notes use the following conventions:
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Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. |
Cautions use the following conventions:
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Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. |
Tips use the following conventions:
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Tip This symbol means the following information will help you solve a problem. The tips information might not be troubleshooting or even an action, but could be useful information, similar to a Timesaver. |
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Registered Cisco.com users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:
http://www.cisco.com/go/subscription
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
http://www.cisco.com/en/US/partner/ordering/index.shtml
http://www.cisco.com/go/subscription
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
To obtain customized information and service, you can self-register on Cisco.com at this URL:
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
http://www.cisco.com/en/US/support/index.html
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before you call, check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, have your service agreement number and your product serial number available.
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html
http://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true&kbns=1.html
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
Posted: Tue Sep 2 12:37:44 PDT 2003
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