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Table Of Contents
Release Notes for Cisco Unity 4.2(1) Plug-in, Release 1.0 (for Cisco Voice Provisioning Tool)
Determining the Software Version
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco Unity 4.2(1) Plug-in, Release 1.0 (for Cisco Voice Provisioning Tool)
Published March 6, 2006
These release notes describe system requirements, installation notes, caveats, documentation notes, and technical assistance information for release 1.0 of the Cisco Unity 4.2(1) Plug-in for the Cisco Voice Provisioning Tool.
Contents
These release notes contain the following sections:
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Caveats
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Introduction
The Cisco Voice Provisioning Tool (VPT), a web-based application, provides you a single interface from which to perform frequent move, add, and change operations on multiple servers within a Cisco IP Telephony deployment. The Cisco Unity 4.2(1) plug-in for VPT allows you to use VPT to perform user provisioning tasks on Cisco Unity 4.2(1) systems.
System Requirements
The following subsections describe the hardware and software requirements for the Cisco Unity 4.2(1) plug-in.
Hardware Supported
The plug-in is installed on the VPT server. For a list of hardware supported on the VPT server, see the Cisco Voice Provisioning Tool Release Notes at http://www.cisco.com/en/US/products/ps6524/prod_release_notes_list.html.
Software Compatibility
The 1.0 release of the Cisco Unity 4.2(1) plug-in can be installed on a server running Cisco Voice Provisioning Tool release 1.0(1). It can be installed concurrently with the Cisco CallManager 4.1(3) plug-in. Note, however, that due to a limitation in VPT release 1.0(1), this plug-in cannot be installed concurrently with a different Cisco Unity plug-in (for example, the Cisco Unity 4.0(5) plug-in that is installed by default when you install VPT release 1.0(1)). You must uninstall any previously installed Cisco Unity plug-in before installing the Cisco Unity 4.2(1) plug-in. See the "Installation Notes" section for instructions on uninstalling and installing plug-ins.
The following requirements must be met on the Cisco Unity server to interoperate with the Cisco Unity 4.2(1) plug-in:
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Determining the Software Version
To determine the version of Cisco Voice Provisioning Tool software in use, browse to the VPT login window and click About in the upper right corner of the window. You can also access the About link from any window after you have logged in to the tool.
To determine the version of product plug-ins installed on a VPT server, open the VPT graphical user interface (GUI) as described in the Cisco Voice Provisioning Tool System Management and Security Guide, and choose VPT Administration > Plug-Ins > Manage Plug-Ins.
Installation Notes
Use the following task list to upgrade one or more Cisco Unity servers that are configured as VPT product systems from Cisco Unity version 4.0(5) or 4.1(1) to version 4.2(1), or to install the Cisco Unity 4.2(1) plug-in.
Caution
1.
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To Remove a Cisco Unity Plug-in
Note
To remove plug-ins, your administrator account must belong to a role that has Plugin Management Uninstall and View permissions for the VPT application.
Step 1
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b.
c.
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;C:\j2sdk1.4.2_03
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g.
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;C:\j2sdk1.4.2_03\bin
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j.
k.
Step 2
Step 3
Step 4
Note
Step 5
Step 6
Note
To Install the Cisco Unity 4.2(1) Plug-in
Caution
To install a plug-in, your administrator account must belong to a role that has Plugin Management Install permissions for the VPT application.
Step 1
The Cisco Voice Provisioning Tool software page displays.
Tip
Step 2
For example, click unity_4_2_1_v1_0.zip.
Step 3
Step 4
Step 5
Step 6
Caveats
This section contains information on the following topics:
This section contains caveat information for the Cisco Unity 4.2(1) plug-in for the Cisco Voice Provisioning Tool only. See the release notes of the applicable version for caveat information for the Cisco Voice Provisioning Tool or Cisco Unity.
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Using Bug Toolkit
To access Bug Toolkit, you need the following items:
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Tip
To Use Bug Toolkit
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
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A major release contains significant new features, enhancements, architectural changes, and/or defect fixes.
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A revision (maintenance) release primarily contains defect fixes to address specific problems, but it may also include new features and/or enhancements.
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Note
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Step 8
The Bug Toolkit returns a list of caveats based on your query. You can modify your results by submitting another query and choosing different criteria. You can also save your query for future use, as described in the "Saving Bug Toolkit Queries" section.
Saving Bug Toolkit Queries
Bug Toolkit allows you to create and then save your queries to monitor a specific defect or network situation. You can edit a saved search at any time to change the alert conditions, the defects being watched, or the network profile.
To save your Bug Toolkit queries, do the following procedure.
To Save Bug Toolkit Queries
Step 1
Step 2
Step 3
Step 4
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This bug group contains the bugs that are identified by using the search criteria that you saved. Each time that a new bug meets the search criteria, the system adds it to the group that you chose.
Bug Toolkit makes your queries available through the My Stuff window, which allows you to view, create, and/or modify existing bug groups or saved searches. Choose the My Stuff link to see a list of your bug groups.
Step 5
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Step 6
A window displays the bug group(s) that you have saved. From this window, you can click a bug group name to see the bugs and the saved searches; you can also edit the search criteria.
Open Caveats—Release 1.0
Table 1 describes possible unexpected behaviors in the Cisco Unity 4.2(1) plug-in for VPT, sorted by component.
Note
Because defect status continually changes, be aware that the list in Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit and follow the instructions as described in the "To Use Bug Toolkit" procedure.
Table 1 Open Caveats for Cisco Unity 4.2(1) Plug-in for VPT Release 1.0
Cannot delete user where user id contain sp chars
Troubleshooting
If you attempt to install the Cisco Unity 4.2(1) plug-in on a server that is running VPT release 1.0(1) without first uninstalling another Cisco Unity plug-in, the VPT GUI will indicate that the 4.2(1) plug-in installation failed by displaying the plug-in in red on the Manage Plug-ins page. You will need to do the following procedure to remove the failed Cisco Unity 4.2(1) plug-in installation.
To Remove a Failed Cisco Unity 4.2(1) Plug-in Installation
Step 1
a.
b.
Step 2
Step 3
Step 4
a.
b.
VPT should now start up without the 4.2(1) plug-in. To properly upgrade to the Cisco Unity 4.2(1) plug-in, see the task list and procedures in the "Installation Notes" section.
Documentation Updates
The documentation for Cisco Voice Provisioning Tool release 1.0(1) covers the use of VPT with the Cisco CallManager 4.1(3) and Cisco Unity 4.0(5) plug-ins. With the exception of the fact that the Cisco Unity 4.2(1) plug-in is not installed by default as part of the VPT installation, all statements in the Cisco Voice Provisioning Tool documentation that apply to the Cisco Unity 4.0(5) plug-in also apply to the Cisco Unity 4.2(1) plug-in release 1.0.
Note that the Cisco Voice Provisioning Tool Installation and Upgrade Guide does not cover installing or removing plug-ins. See the "Installation Notes" section for instructions on adding, finding, or removing plug-ins, and upgrading product systems from Cisco Unity 4.0(5) or 4.1(1) to 4.2(1).
Related Documentation
See the following documents for more information on the Cisco Voice Provisioning Tool and Cisco Unity:
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This guide lists and describes the documents that make up the Cisco Voice Provisioning Tool documentation set. The guide is available at http://www.cisco.com/en/US/products/ps6524/products_documentation_roadmap09186a00804e6c7a.html.
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This guide describes how to install and upgrade the Cisco Voice Provisioning Tool. The guide is available at http://www.cisco.com/en/US/products/ps6524/prod_installation_guide09186a00804e6cb3.html.
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This guide provides descriptions of the Cisco Voice Provisioning Tool and its components, as well as step-by-step instructions for configuring and managing the tool itself. The guide is available at http://www.cisco.com/en/US/products/ps6524/products_administration_guide_book09186a00804e6ab4.html.
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This guide provides information on provisioning users, phones, and device profiles for Cisco CallManager and Cisco Unity. The guide is available at http://www.cisco.com/en/US/products/ps6524/products_administration_guide_book09186a00804e6ab1.html.
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This document provides a list of Cisco Unity documents that are available with the 4.2(1) release. The document also provides URLs so that you can locate the documents on the web. This documentation guide is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmaps_list.html.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to:
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A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
© 2006 Cisco Systems, Inc. All rights reserved.
Posted: Sat Mar 4 01:09:39 PST 2006
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