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Table Of Contents
Troubleshooting Cisco Unity Express
Installation Not Working Correctly
MWI Lights Not Working Properly
Troubleshooting Cisco Unity Express
This chapter contains the following troubleshooting procedures:
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Backup or Restore Not Working
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IP Addressing Problems
Problem: I cannot ping the Cisco Unity Express module.
Explanation The IP address of the host server is missing or wrong.
Recommended Action Choose Administration > Domain Name Settings to configure the host server.
Explanation The wrong module or gateway is configured.
Backup or Restore Not Working
Problem: The backup or restore file is not loading correctly.
Recommended Action Verify that the correct FTP server is configured. Choose Administration > Backup/Restore > Configuration.
Recommended Action Verify that the correct DNS server is configured. Choose Administration > Domain Name Settings.
Installation Not Working Correctly
Problem: The installation is not loading correctly.
Recommended Action Verify that the correct FTP server is configured. Choose Administration > Backup/Restore > Configuration.
Recommended Action Verify that the correct DNS server is configured. Choose Administration > Domain Name Settings.
Incorrect Date and Time
Problem: The date and time on the system are not correct.
Recommended Action Verify that the correct NTP server is configured. Choose Administration > Network Time & Time Zone Settings.
Recommended Action Verify that the correct time zone is configured. Choose Administration > Network Time & Time Zone Settings.
MWI Lights Not Working Properly
Problem: The MWI lights do not go on when messages are stored in a user's mailbox.
Recommended Action Refresh the MWI lights for the user. Choose Voice Mail > Message Waiting Indicators > Refresh.
Recommended Action Check that the user's extension is designated as a primary extension. Cisco Unity Express does not send a MWI to an E.164 number. Choose Configure > Users to designate a primary extension.
Recommended Action Check if the WAN link is down between Cisco Unity Express and Cisco CallManager. Choose Configure > CallManager and click Verify. If the link is down, a failure message appears. MWI lights do not work while the WAN is down. Once the link comes back up, the system does a refresh of all MWI lights. Any MWI updates sent to Cisco Unity Express while the link was down are lost.
Configurations Disappear
Problem: I configured voice-mail or auto-attendant parameters, but I do not see them in the current Cisco Unity Express configuration.
Explanation You did not click the Apply icon in the GUI to save the changes.
Explanation You made changes using CLI commands to the Cisco CallManager server or Cisco CME router, but Cisco Unity Express did not pick them up.
Explanation You made changes to the running configuration that were not saved to the startup configuration.
Recommended Action Choose Administration > Save Configuration to load the startup configuration.
Wrong GUI Layout
Problem: When I log in to the GUI, I see a limited set of options, not the full administration windows.
Explanation Another administrator is logged in. Only one administrator can access the administration GUI at a time.
Recommended Action Find out who is logged in and log that person out or wait a few minutes for the inactivity timer to log that person out.
Auto-Attendant Prompts
Problem: The custom auto-attendant prompt is not working.
Recommended Action Verify that the prompt format is CCITT G.711 u-law, 8kHz, 8-bit, Mono.
Posted: Fri Jan 18 11:37:25 PST 2008
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