Documentation for Administrators and Application Developers
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Cisco Customer Response Applications Resources Card 3.5(1) - PDF
Describes information resources available to CRA Version 3.5 users.
Getting Started with Customer Response Applications 3.5(1) - PDF
Describes how to install and upgrade the Cisco CRA solution components.
Cisco Customer Response Applications Administrator Guide 3.5(1) - PDF
Provides instructions for using the Cisco CRA Administration web interface to provision and configure the Cisco CRA package subsystems and applications.
Cisco Customer Response Applications Editor Step Reference Guide 3.5(1 ) - PDF
Provides instructions for using the CRA Editor to develop Cisco CRA scripts.
Troubleshooting Cisco Customer Response Applications 3.5(1) - PDF
Provides information about troubleshooting the applications in the Cisco Customer Response Applications (Cisco CRA) line of products.
Cisco Desktop Product Suite Installation Guide (ICD 4.5(5) - PDF)
Provides installation instructions for Cisco Agent Desktop, Cisco Supervisor Desktop, and Cisco Desktop Administrator.
Installing Cisco Security Agent for Cisco Customer Response Applications
Cisco Desktop Administrator User Guide - Cisco Desktop Product Suite 4.5(5) (PDF)
Describes how to use the Cisco Desktop Administrator interface to configure and administer the Cisco Desktop Product Suite.
Cisco Desktop Product Suite Service Information (ICD 4.5(5) - PDF)
Service and troubleshooting information for the Cisco Desktop Product Suite.
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