cc/td/doc/product/voice/respond/res_1_1
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Table of Contents

Preface
Overview
Audience
Related Documentation
Online Help and Document Conventions
Obtaining Documentation
Obtaining Technical Assistance

Preface


This preface describes who should read this publication and its document conventions.

The preface includes the following topics:

Overview

The Cisco Emergency Responder Administration Guide 1.1(4) provides you with the information you need to understand, install, configure, manage, and use the Cisco Emergency Responder (Cisco ER) application.

Audience

Network engineers, system administrators, and telecom engineers should review this guide to learn the steps required to properly set up Cisco Emergency Responder (Cisco ER) in the network. Because of the close interaction of Cisco ER with Cisco CallManager, you should be familiar with Cisco CallManager before deploying Cisco ER.

Security personnel should read Cisco Emergency Responder User's Guide.

Related Documentation

For information about Cisco CallManager and additional information about Cisco Emergency Responder (Cisco ER), refer to these publications:

http://www.cisco.com/univercd/cc/td/doc/product/voice/respond/index.htm

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Online Help and Document Conventions

The online help system for Cisco Emergency Responder (Cisco ER) provides task-oriented help and context-sensitive online help that is available from every window that contains a Help menu or button.

The help system includes an index and is organized the same way as the Cisco ER documentation set.

Using the Online Help

You can access online help in any of these ways:

From Acrobat, you can search the entire manual, print the entire manual or selected pages, or read the manual online.

Document Conventions

This publication uses the following conventions:

Convention Description

boldface font

Commands and keywords are in boldface.

italic font

Arguments for which you supply values are in italics.

string

A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

screen font

Terminal sessions and information the system displays are in screen font.

boldface screen font

Information you must enter is in boldface screen font.

italic screen font

Arguments for which you supply values are in italic screen font.

Action>Reports

Command paths in a graphical user interface (GUI).

Notes use the following convention:


Note   Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Cautions use the following convention:


Caution   Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com

Translated documentation is available at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

You can order Cisco documentation in these ways:

http://www.cisco.com/cgi-bin/order/order_root.pl

http://www.cisco.com/go/subscription

Documentation Feedback

You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.


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Posted: Tue Dec 24 20:51:05 PST 2002
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