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Table Of Contents
A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V - W - Z
index
A
Active Call Timeout field A-3
Add/Modify Phones page A-50
adding
ERLs 4-27
onsite alert (security) personnel 4-25
switches 4-40
Add New ERL field A-10
Add New ERL page A-12
Add Schedule field A-31
administration, troubleshooting 6-17
ALI (automatic location information)
definition 1-3
exporting 4-32
setting up 4-29
submission requirements 1-25
ALI Details field A-15
ALI Information page A-16
ANI (automatic number identification) 1-3
assigning
calling search space 3-4
ERL to switch ports and phones 4-47
phones to partition 3-4
Assign to Zone field A-48
audit trail, ERL 4-33
B
backing up configuration 6-37
Backup CTI Manager field A-33
busy signal 6-12
C
call history
troubleshooting 6-16
viewing 4-56
Call History page A-52
calling search space
assigning 3-4
Cisco Emergency Responder 3-7
creating 3-3
CAMA (centralized automated message accounting)
definition 1-3
obtaining 1-23
CAM table use 4-35
capacity planning 1-19
CDP (Cisco Discovery Protocol)
Cisco ER server 6-35
phone requirements 1-10
switch requirements 4-35
CER Group Name field A-2, A-54
CER group settings page A-2
CER Server Groups in Cluster page A-54
Cisco CallManager
configuring 3-1
configuring emergency calls 3-5
database location, Cisco ER cluster 2-9
database location, Cisco ER group 2-8
example setup 3-1
identifying supported clusters 4-15
supported version 1-8
troubleshooting 6-23
Cisco CallManager Details field A-32
Cisco CallManager field A-33
Cisco Emergency Responder
backing up and restoring configuration 6-37
calling search space 3-7
Cisco CallManager configuration 3-1
Cisco CallManager user 3-27
clusters and groups 1-17
configuration overview 4-2
configuration settings reference A-1
configuring 4-1
data integrity and reliability 1-20
deploying 1-28
emergency call telephony configuration 3-5
features 1-6
how it routes calls 1-14
installation procedure 2-6
license key 4-14
logging into and out of 4-6
network overview 1-12
partition 3-6
planning 1-1
preparing network 1-23
preparing users 5-1
route points 3-8
terminology 1-3
troubleshooting 6-1
understanding 1-5
updating after adding devices 6-23
users 4-4
Cisco ER cluster
database or LDAP directory 2-9
deleting group 6-24
identifying members 6-24
inter-Cisco ER-group route patterns 3-25
troubleshooting 6-21
understanding Cisco ER 1-17
Cisco ER group
capacity planning 1-19
configuring 4-9
creating inter-Cisco ER-group route pattern 3-25
database or LDAP directory 2-8
deleting from cluster 6-24
identifying cluster members 6-24
telephony settings 4-10
troubleshooting 6-21
understanding groups and clusters 1-17
Cisco ER server
configuring 4-12
starting and stopping 6-25
Cisco IP SoftPhone
movement not tracked 6-5
supported version 1-8
CiscoWorks2000, integrating with 6-34
Class of Service field A-18
collecting
emergency call history logs 6-31
system logs 6-36
trace and debug information 6-32
Comments field A-19
Community Name field A-18
Company ID field A-19
configuration, backing up 6-37
Configure Default ERL field A-11
configuring
Cisco CallManager 3-1
Cisco Emergency Responder 4-1
Cisco Emergency Responder overview 4-2
Cisco ER group 4-9
Cisco ER group telephony settings 4-10
Cisco ER server 4-12
Cisco ER servers and groups 4-8
gateways 3-24
license key 4-14
phone route plan 3-2
SNMP 4-36
switches 4-35
switch ports 4-47
switch ports a few at a time 4-48
Contact Name field A-26
Contact No. field A-26
Control Center page A-9
County field A-19
creating
alternate emergency call numbers 3-22
calling search space 3-3
Cisco CallManager user 3-27
Cisco Emergency Responder calling search space 3-7
Cisco Emergency Responder partition 3-6
Cisco Emergency Responder route points 3-8
Cisco ER cluster 1-17
Cisco ER users 4-4
CTI ports 3-12
ELIN route patterns 3-14
ELIN translation patterns 3-16, 3-18
ERL (emergency response locations) 4-27
inter-Cisco ER-group route pattern 3-25
partition 3-2
CTI Manager field A-33
CTI Manager Password field A-33
CTI Manager User Name field A-33
CTI ports, creating 3-12
Customer Code field A-19
Customer Name field A-18
D
data integrity 1-20
debug, setting 6-32
Debug Package List field A-7
defining
phone manually 4-54
schedule 4-38
deleting Cisco ER group 6-24
deploying
one site, one PSAP 1-28
one site, satellite offices 1-32
one site, two or more PSAPs 1-30
overview 1-28
two or more sites 1-34
DID (direct inward dial)
definition 1-3
obtaining numbers 1-24
domain account, used for installation 2-7
E
Edit Table View field A-42
Elevation field A-19
ELIN (emergency location identification number)
creating route patterns 3-14
creating translation patterns 3-16, 3-18
definition 1-4
obtaining DIDs 1-24
setting up numbers 3-13
troubleshooting not sent to PSAP 6-10
ELIN Digit Strip Pattern field A-5
ELIN Settings field A-14
Email ID field A-26
emergency call
busy signal 6-12
Cisco CallManager configuration 3-5
collecting history 6-31
creating alternate numbers 3-22
creating route points 3-8
definition 1-4
history problems 6-16
how routed 1-14
not intercepted 6-9
sending to onsite personnel 1-37
troubleshooting 6-8
troubleshooting incorrect location information 6-15
troubleshooting not sent to correct PSAP 6-11
viewing history 4-56
emergency caller, definition 1-4
Emergency Responder
updating after adding devices 6-23
Enable CAM based Phone Tracking field A-37
Enable Syslog field A-3
enhanced 911 (E911)
overview 1-2
terminology 1-3
understanding 1-2
entering license key 4-14
ERL (emergency response locations)
administrator role 5-3
assigning to ports 4-47
definition 1-4
exporting 4-32
exporting port/ERL configuration 4-51
identifying 4-27
identifying default 4-27
identifying onsite alert (security) personnel 4-25
importing 4-30
importing configuration 4-50
management 4-23
manually-defined phones 4-54
setting up 4-29
understanding 4-22
unlocated phones 4-52
viewing audit trail 4-33
working with 4-21
ERL Audit Trail page A-55
ERL Configuration page A-9
ERL field A-51
ERL Information page A-12
ERL Name field A-13
ESZ (emergency service zone), definition 1-4
events, viewing 6-33
Event Viewer
message "No port to place call" 6-14
example
one site, one PSAP 1-28
one site, satellite offices 1-32
one site, two or more PSAPs 1-30
sending emergency calls to onsite personnel 1-37
two or more sites 1-34
Exchange field A-18
Export ERL/ALI Data field A-11
Export ERL/ALI Data page A-21
exporting
ALI 4-32
ERL 4-32
switches 4-44
switch port/ERL configuration 4-51
Export LAN Switch page A-37
Export Switch Port page A-44
Extract Date field A-19
F
features, Cisco Emergency Responder 1-6
File to Export field
Export ERL/ALI Data A-22
Export LAN Switch A-38
Export Switch A-44
Find ERL field A-10
G
gateway
configuring 3-24
supported 1-8
H
hardware
prerequisites, for installation 2-3
supported phones and switches 1-8
Heartbeat Count field A-2
Heartbeat Interval field A-2
Host Name/IP Address field A-7
House Number field A-17
House Number Suffix field A-17
I
icons, control center 6-25
identifying
Cisco CallManager clusters 4-15
groups in Cisco ER cluster 6-24
onsite alert (security) personnel 4-25
switches 4-40
unlocated phones 4-52
Import ERL Data field A-11
Import ERL Data page A-24
importing
ERLs 4-30
switches 4-42
switch port and ERL configuration 4-50
Import LAN Switch page A-38
Import Switch Port page A-45
In case of Import conflicts field A-39
Incremental Phone Tracking Interval field A-30
installation
Cisco CallManager database locations 2-8, 2-9
hardware and software prerequisites 2-3
on new system 2-6
overview 2-2
using a domain account 2-7
integrating
with CiscoWorks2000 6-34
with network management systems 6-34
Inter CER Group Route Pattern field A-4
inter-Cisco ER-group route pattern 3-25
IP Address/Host Name field A-28
IP Address field A-50
L
LAN Switch Details page A-35
Latitude field A-19
LDAP
Cisco ER cluster 2-9
Cisco ER group 2-8
license key, configuring 4-14
License Key field A-8
License Manager page A-8
Line Number field A-50
Locate Switch Ports field A-36
Location field A-20
log, emergency call history 6-31
logging into Cisco Emergency Responder 4-6
login, troubleshooting 6-17
Longitude field A-19
M
MAC Address field A-51
Main NPA field A-18
maintaining data integrity and reliability 1-20
Main Telephone No. field A-18
managing
ERLs 4-23
performance 6-34
phones 4-47
monitoring
subsystem status 6-35
MSAG (master street address guide), definition 1-4
N
NENA (National Emergency Number Association), definition 1-5
NENA Header fields A-23
network
administrator's role 5-5
how Cisco ER fits into 1-12
management systems, integrating with 6-34
preparing 1-23
Notes field
CER group settings A-3
ERL Information page A-13
LAN Switch Details A-36
Number of Telephony Ports field A-34
O
obtaining
CAMA or PRI trunk 1-23
DIDs for ELINs 1-24
onsite alert (security) personnel
identifying 4-25
not getting calls 6-14
not getting email or page 6-15
not getting web alerts 6-14
preparing users 5-1
sending emergency calls to 1-37
Onsite Alert ID field A-25
Onsite Alert Settings field A-15
Onsite Alert Settings page A-25
Order Number field A-19
overview
call routing 1-14
Cisco ER groups and clusters 1-17
deployment 1-28
E911 1-2
features 1-6
installation 2-2
network 1-12
P
partition
assigning 3-4
Cisco Emergency Responder 3-6
creating 3-2
Peer TCP Port field A-2
performance, managing 6-34
phone
assigning ERLs to 4-47
configuring 3-4
defining manually 4-54
identifying unlocated 4-52
managing 4-47
setting up route plan 3-2
supported 1-8
troubleshooting 6-2
troubleshooting disappearance 6-7
troubleshooting moved 6-5
troubleshooting undiscovered 6-2
troubleshooting unlocated 6-3
upgrading 1-26
Phone Configuration page A-49
phone tracking, defining schedule 4-38
Phone Type field A-50
planning
capacity 1-19
Cisco Emergency Responder 1-1
port, troubleshooting 6-19
Post Directional field A-18
Prefix Directional field A-18
preparing
Cisco Emergency Responder users 5-1
network 1-23
onsite alert (security) users 5-1
staff 1-27
PRI, obtaining 1-23
Primary Server field A-54
product key, used in installation 2-6
PSAP (public safety answering point)
callback errors 6-13
definition 1-5
troubleshooting ELIN not sent to 6-10
troubleshooting emergency call not sent to 6-11
PSAP Callback Route Point Pattern field A-4
R
Read Community field A-28
read community string 4-36
reliability 1-20
requirement
Cisco Emergency Responder hardware/software 1-8
E911 1-2
restoring configuration 6-37
Retries field A-28
role
Cisco ER system administrator 5-7
ERL administrator 5-3
network administrator 5-5
route pattern
alternate emergency call number 3-22
creating ELIN 3-14
inter-Cisco ER-group 3-25
route plan, setting up 3-2
Route Point for Standby CER Server field A-5
route points, Cisco Emergency Responder 3-8
S
schedule, defining 4-38
Schedule page A-30
security
identifying personnel 4-25
preparing users 5-1
Select Action field A-22
Select an ERL field A-48
Select a Tag field A-17
Select File to Import from field
Import ERL Data A-24
Import LAN Switch A-39
Import Switch Port A-46
Select Format field
Export ERL/ALI Data page A-22
Export LAN Switch A-38
Export Switch A-44
Import ERL Data A-24
Import LAN Switch A-39
Import Switch Port A-46
Server Name field A-7
Server Settings page A-6
service provider
ALI submission 1-25
DIDs for ELINs 1-24
setting up
ALI 4-29
default ERL 4-27
ELIN numbers 3-13
ERL 4-29
phone route plans 3-2
SMTP Mail Server field A-3
SNMP
configuring 4-36
monitoring subsystems 6-35
SNMP Settings page A-27
software
prerequisites, for installation 2-3
requirements 1-8
Source Mail ID field A-3
staff, preparing 1-27
Standby Server field A-54
starting and stopping Cisco ER server 6-25
State field A-18
Street Name field A-18
Street Suffix field A-18
submitting ALI 1-25
switch
adding one at a time 4-40
administrator's role 5-5
configuring 4-35
configuring ports 4-47
configuring ports a few at a time 4-48
exporting 4-44
exporting port/ERL configuration 4-51
identifying 4-40
importing port/ERL configuration 4-50
importing switches 4-42
supported 1-8
troubleshooting 6-19
understanding requirements 4-35
upgrading 1-26
Switch Host Name/IP Address field A-36
switch-port and phone update
defining schedule 4-38
running manually 4-45
Switch Port Details page A-40
Syslog Collector 6-36
Syslog Server field A-3
T
TAR Code field A-19
Telephony Port Begin Address field A-34
Telephony Settings page A-4
terminology 1-3
Timeout field A-28
trace, setting 6-32
Trace Package List field A-7
translation patterns, creating ELINs 3-16, 3-18
troubleshooting
busy signal 6-12
call history 6-16
call routing overview 1-14
Cisco CallManager 6-23
Cisco Emergency Responder 6-1
Cisco ER server status problem 6-25
Cisco ER system 6-21
Cisco IP SoftPhone movements 6-5
ELIN for default ERL used for non-default ERLs 6-10
ELIN not transmitted to PSAP 6-10
emergency call not intercepted 6-9
emergency call not routed to correct PSAP 6-11
emergency call problems 6-8
ERL integrity 1-20
event viewer messages 6-33
incorrect location information 6-15
login problems 6-17
moved phones 6-5
onsite alert (security) not getting calls 6-14
onsite alert (security) not getting email or page 6-15
onsite alert (security) not getting web alerts 6-14
performance 6-34
phone disappears from Cisco ER 6-7
phone-related problems 6-2
points of failure 1-15
PSAP callback errors 6-13
shared line 6-7
switch and port configuration 6-19
system and administration 6-17
undiscovered phones 6-2
unlocated phones 6-3
Type of Service field A-18
U
UDP Port Begin field A-4
understanding
CDP support in Cisco ER server 6-35
Cisco Emergency Responder 1-5
Cisco ER groups and clusters 1-17
Cisco ER system administrator's role 5-7
E911 1-2
emergency call routing 1-14
ERL (emergency response locations) 4-22
ERL administrator's role 5-3
how Cisco ER fits into network 1-12
network administrator role 5-5
switch requirements 4-35
terminology 1-3
Unlocated Phones page A-47
updating
Cisco ER after adding devices 6-23
upgrading switches and phones 1-26
user
Cisco CallManager 3-27
Cisco Emergency Responder 4-4
Cisco ER system administrator's role 5-7
ERL administrator's role 5-3
network administrator's role 5-5
preparing 5-1
V
Version field A-50
viewing
emergency call history 4-56
ERL audit trail 4-33
events 6-33
W
Windows
Event Viewer 6-33
user groups 4-4
Windows 2000, installing Cisco ER in domains 2-7
working with ERLs 4-21
Z
Zip Code Extension field A-19
Zip Code field A-19
Posted: Wed May 12 17:14:39 PDT 2004
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