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This preface describes who should read this publication and its document conventions.
The preface includes the following topics:
The Cisco Emergency Responder Administration Guide provides you with the information you need to understand, install, configure, manage, and use the Cisco Emergency Responder (CER) application.
Network engineers, system administrators, and telecom engineers should review this guide to learn the steps required to properly set up Emergency Responder in the network. Because of the close interaction of Emergency Responder with Cisco CallManager, you should be familiar with Cisco CallManager before deploying Emergency Responder.
Security personnel should read Cisco Emergency Responder User's Guide.
For information about Cisco CallManager and additional information about Emergency Responder, refer to these publications:
Emergency Responder's online help system provides task-oriented help and context-sensitive online help that is available from every window that contains a Help menu or button.
The help system includes an index and is organized the same way as the Emergency Responder documentation set.
You can access online help in any of these ways:
This publication uses the following conventions:
| Convention | Description |
|---|---|
boldface font | Commands and keywords are in boldface. |
italic font | Arguments for which you supply values are in italics. |
string | A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks. |
| Terminal sessions and information the system displays are in |
boldface screen font | Information you must enter is in boldface screen font. |
italic screen font | Arguments for which you supply values are in italic screen font. |
Action>Reports | Command paths in a graphical user interface (GUI). |
Notes use the following convention:
 |
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. |
Cautions use the following convention:
 |
Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. |
The following sections explain how to obtain documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Cisco documentation is available in the following ways:
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
Posted: Wed Sep 18 10:33:43 PDT 2002
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