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Table Of Contents
Release Notes for Cisco Emergency Responder 1.3(1a)
What's New in Cisco ER 1.3(1a)
Cisco ER 1.3(1a) Feature Enhancements
New Software and Hardware Support
Supported Installation and Upgrade Paths
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco Emergency Responder 1.3(1a)
June 1, 2006
These release notes describe the feature enhancements and caveats for Cisco Emergency Responder (Cisco ER) 1.3(1a). Use these release notes along with the Cisco ER 1.3(1) documentation at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/respond/res13/index.htm
Contents
These release notes discuss the following topics:
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Caveats
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New and Changed Information
This section highlights the new features for Cisco ER 1.3(1a):
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What's New in Cisco ER 1.3(1a)
Resolution of DDTSs, including the following:
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For a complete list of resolved DDTSs, see the "Resolved Caveats" section.
Cisco ER 1.3(1a) Feature Enhancements
Cisco ER Cluster DB Host—Cisco ER 1.3(1a) stores cluster details in a cluster database on a Cisco ER server. A cluster database is created on all Cisco ER servers; you select one of the Cisco ER servers to be the Cluster DB Host for a cluster. For more information, see the "Understanding Cisco Emergency Responder Clusters and Groups" in Cisco Emergency Responder Administration Guide 1.3(1).
IP Subnet Import and Export Capability—Cisco ER 1.3(1a) allows you to import and export IP Subnet data. In Cisco ER 1.3(1a) administration, select ERL Membership> IP Subnets > Find and List IP Subnets. For more information, see "IP Subnet Search" in Cisco Emergency Responder Administration Guide 1.3(1).
New Software and Hardware Support
For a complete list of required and supported software and hardware for Cisco ER 1.3(1a), see "Network Hardware and Software Requirements" in Cisco Emergency Responder Administration Guide 1.3(1).
The following sections highlight new support provided by Cisco ER 1.3(1a).
Cisco Unified CallManager Support
Cisco Emergency Responder 1.3(1a) supports Cisco Unified CallManager versions 4.2(1), 5.0(2) and previously-supported Cisco Unified CallManager versions 4.1, 4.0, and 3.3.
Note
CSCsd64154 is resolved in Cisco Unified CallManager 5.0(2).Supported Operated System
Cisco ER 1.3(1a) supports Version 2000.2.7 as the minimum supported version; Cisco ER 1.3(1a) also supports OS2000.4.1; OS2000.4.1(a); OS2000.4.2; and OS2000.4.3.
Backup and Restore System
Use the Cisco IP Telephony Backup and Restore System (BARS) version 4.0(9) for back up and restore of Cisco ER 1.3(1a).
Cisco Security Agent
Cisco ER 1.3(1a) supports Version 4.5.1.639 for the Cisco Security Agent (CSA) policy version 3.0(3) for Cisco CallManager.
Cisco ER 1.3(1a) has not been tested with CSA Version 5.
New Phone Support
Cisco ER 1.3(1a) adds support for the following Cisco Unified IP Phones running SCCP protocol:
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Cisco ER 1.3(1a) supports the following Cisco Unified IP Phones running SIP protocol:
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Cisco ER 1.3(1a) supports third-party SIP phones if they are configured as IP subnets.
New Router Support
Cisco ER 1.3(1a) adds support for the following routers:
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MCS Platform Support
Cisco ER 1.3(1a) supports the MCS platforms shown in Table 1.
BARS Compatibility Message
When viewing BARS log files, you will see this message:
The version of CER installed—CER 1.3(1a) has not been verified to function with BARS 4.0.9000. You should upgrade the BARS software to ensure complete compatibility otherwise you could experience data loss during restore.You can disregard this message. The BARS backup will not be affected and no action is required from you.
You can ignore this message can be ignored for Cisco ER 1.3(1a). Refer to the archive build status message at the end of the BARS backup/restore run to determine if the backup or restore was successful.
Installation Notes
This section discusses the following topics
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Supported Installation and Upgrade Paths
If you are installing Cisco ER 1.3(1a) as a new installation, use the Cisco ER 1.3(a) installation CD.
For upgrades to Cisco ER 1.3(1a), download CER-fmr.1-3-1a.exe from the following URL:
http://www.cisco.com/cgi-bin/tablebuild.pl/cer
You can upgrade to Cisco ER 1.3(1a) from the following Cisco ER versions:
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See also the "Important Upgrade Notes" section.
For detailed information about installing or upgrading to Cisco ER 1.3(1a), refer to Chapter 2, "Installing Cisco Emergency Responder 1.3(1)" in Cisco Emergency Responder Administration Guide 1.3(1).
Important Upgrade Notes
Be aware of the following Cisco ER 1.3(1a) upgrade requirements:
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http://www.cisco.com/univercd/cc/td/doc/product/voice/respond/res12/
res123/index.htm.Caveats
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
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You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
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To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1
Step 2
Step 3
Step 4
This section includes these topics:
Resolved Caveats
Table 2 describes the problems that are resolved in Cisco ER 1.3(1a).
Table 2 Resolved Caveats for Cisco ER 1.3(1a)
Cisco ER alerts if CTI link is broken
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb16653
On finishing the installation, selecting Yes does not reboot server
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc33312
With a newly installed Cisco ER Subscriber, no GUI is shown
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd29918&
Lost ERL association for switchport after Cisco ER upgrading
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd64154
IP subnet configuration does not discover Cisco IP Unified Phone 7920 on incremental discovery
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd82684
Open Caveats
Table 3 describes the problems that are known to exist in Cisco ER 1.3(1a).
Table 3 Open Caveats for Cisco ER 1.3(1a)
Manual backup is required for Cisco ER call data
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd09114
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems:
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
You can access international Cisco web sites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.
The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco webbiest without being connected to the Internet. Certain products also have PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can send comments about Cisco documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com.
See the "Reporting Security Problems in Cisco Products" section for additional information.
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
See the following sections for additional information:
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Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
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