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Table Of Contents
Numerics - A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V - W - Z
Index
Numerics
802.11b endpoints
configuring IP subnet-based ERLs 4-29
troubleshooting 6-8
A
Active Call Timeout field A-3
Add/Modify Phones page A-54
Add/Modify Synthetic Phones page A-60
adding
ERLs 4-23
onsite alert (security) personnel 4-21
switches 4-42
Add IP Subnets page A-49
Add New ERL field A-11
Add New ERL page A-13
Add Schedule field A-32
administration, troubleshooting 6-22
ALI (automatic location information)
definition 1-3
exporting 4-34
setting up 4-25
submission requirements 1-40
ALI Details field A-16
ALI Information page A-17
ANI (automatic number identification) 1-3
assigning
calling search space 3-4
ERL to switch ports and phones 4-50
phones to partition 3-4
Assign to Zone field A-52
audit trail, ERL 4-36
B
backing up configuration 6-50
Backup CTI Manager 1 field A-34
Backup CTI Manager 2 field A-34
busy signal 6-13
C
call history
troubleshooting 6-16
viewing 4-62
Call History page A-62
calling search space
assigning 3-4
Cisco Emergency Responder 3-7
creating 3-3
CAMA (centralized automated message accounting)
definition 1-3
obtaining 1-38
CAM table use 4-38
capacity planning 1-35
CDP (Cisco Discovery Protocol)
Cisco ER server 6-47
phone requirements 1-15
switch requirements 4-38
CER Group Name field A-2, A-65
CER group settings page A-2
CER Server Groups in Cluster page A-65
Changing system time 6-32
Cisco CallManager
configuring 3-1
configuring emergency calls 3-5
example setup 3-1
identifying supported clusters 4-15
supported version 1-12
troubleshooting 6-34
Cisco CallManager Details field A-33
Cisco CallManager field A-34
Cisco Emergency Responder
backing up and restoring configuration 6-50
calling search space 3-7
Cisco CallManager configuration 3-1
Cisco CallManager user 3-27
clusters and groups 1-31
configuration overview 4-2
configuration settings reference A-1
configuring 4-1
data integrity and reliability 1-35
deploying 1-43
emergency call telephony configuration 3-5
features 1-6
how it routes calls 1-28
installation procedure 2-5
license key 4-14
logging into and out of 4-6
network overview 1-26
partition 3-6
planning 1-1
preparing network 1-38
preparing users 5-1
route points 3-8
terminology 1-3
troubleshooting 6-1
understanding 1-5
updating after adding devices 6-34
upgrade procedure 2-9
users 4-4
Cisco ER cluster
deleting group 6-35
identifying members 6-35
inter-Cisco ER-group route patterns 3-25
phones moving between clusters 6-36
understanding Cisco ER 1-31
Cisco ER group
capacity planning 1-35
configuring 4-9
creating inter-Cisco ER-group route pattern 3-25
deleting from cluster 6-35
identifying cluster members 6-35
telephony settings 4-10
understanding groups and clusters 1-31
Cisco ER server
configuring 4-13
starting and stopping 6-37
troubleshooting 6-22
Cisco IP SoftPhone
movement not tracked 6-5
supported version 1-12
CiscoWorks2000, integrating with 6-47
Class of Service field A-19
collecting
emergency call history logs 6-44
system logs 6-49
trace and debug information 6-45
Comments field A-20
Community Name field A-19
Company ID field A-20
Company Name (NENA Header field) A-70
configuration, backing up 6-50
Configure Default ERL field A-11
configuring
Cisco CallManager 3-1
Cisco Emergency Responder 4-1
Cisco Emergency Responder overview 4-2
Cisco ER group 4-9
Cisco ER group telephony settings 4-10
Cisco ER server 4-13
Cisco ER servers and groups 4-8
gateways 3-24
license key 4-14
phone route plan 3-2
SNMP 4-38
subnet ERLs 4-29
switches 4-37
switch ports 4-50
switch ports a few at a time 4-50
Contact Name field A-26
Contact No. field A-26
Converting PS-ALI data 4-28
County ID field A-20
creating
alternate emergency call numbers 3-22
calling search space 3-3
Cisco CallManager user 3-27
Cisco Emergency Responder calling search space 3-7
Cisco Emergency Responder partition 3-6
Cisco Emergency Responder route points 3-8
Cisco ER cluster 1-31
Cisco ER users 4-4
CTI ports 3-12
ELIN route patterns 3-14
ELIN translation patterns 3-16, 3-18
ERL (emergency response locations) 4-23
inter-Cisco ER-group route pattern 3-25
partition 3-2
CTI Manager field A-34
CTI Manager Password field A-34
CTI Manager User Name field A-34
CTI ports, creating 3-12
Customer Code field A-20
Customer Name field A-20
D
data integrity 1-35
debug, setting 6-45
Debug Package List field A-7
defining
phone manually 4-57
schedule 4-41
test ERLs 4-31
deleting Cisco ER group 6-35
deploying
one site, one PSAP 1-43
one site, satellite offices 1-47
one site, two or more PSAPs 1-45
overview 1-43
two or more sites 1-49
DID (direct inward dial)
definition 1-3
obtaining numbers 1-39
E
Edit Table View field A-43
Elevation field A-21
ELIN (emergency location identification number)
creating route patterns 3-14
creating translation patterns 3-16, 3-18
definition 1-4
obtaining DIDs 1-39
setting up numbers 3-13
troubleshooting not sent to PSAP 6-11
ELIN Digit Strip Pattern field A-5
ELIN Settings field A-15
Email ID field A-27
emergency call
busy signal 6-13
Cisco CallManager configuration 3-5
collecting history 6-44
creating alternate numbers 3-22
creating route points 3-8
definition 1-4
history problems 6-16
how routed 1-28
not intercepted 6-9
troubleshooting 6-9
troubleshooting incorrect location information 6-15
troubleshooting not sent to correct PSAP 6-11
viewing history 4-62
emergency caller, definition 1-4
Emergency Responder
updating after adding devices 6-34
Enable CAM based Phone Tracking field A-37
Enable Syslog field A-3
enhanced 911 (E911)
overview 1-2
terminology 1-3
understanding 1-2
entering license key 4-14
ERL (emergency response locations)
administrator role 5-4
assigning to ports 4-50
definition 1-4
exporting 4-33
exporting port/ERL configuration 4-54, 4-60
identifying 4-23
identifying default 4-23
identifying onsite alert (security) personnel 4-21
importing 4-27
importing configuration 4-53, 4-59
management 4-19
manually-defined phones 4-57
setting up 4-25
understanding 4-18
unlocated phones 4-55
viewing audit trail 4-36
working with 4-17
ERL Audit Trail page A-66
ERL Configuration page A-10
ERL Debug Tool page A-72
ERL Name field A-14
ERL name field A-49
ESZ (emergency service zone), definition 1-4
events, viewing 6-46
Event Viewer
message "No port to place call" 6-14
example
one site, one PSAP 1-43
one site, satellite offices 1-47
one site, two or more PSAPs 1-45
two or more sites 1-49
Exchange field A-20
Export ERL/ALI Data field A-12
Export ERL Data page A-22
exporting
ALI 4-34
ERL 4-33
switches 4-47
switch port/ERL configuration 4-54, 4-60
Export LAN Switch page A-38
export manually configured phone page A-58
Export PS-ALI Data page A-69
Export Switch Port page A-45
Extract Date field A-20
F
features, Cisco Emergency Responder 1-6
File to Export field
Export ERL/ALI Data A-23, A-70
Export ERL Data A-58
Export LAN Switch A-38
Export Switch A-45
Find and List ERLs page A-10
Find ERL field A-11
G
gateway
configuring 3-24
supported 1-12
H
hardware
prerequisites, for installation 2-2
supported phones and switches 1-12
Heartbeat Count field A-2
Heartbeat Interval field A-2
Host Name/IP Address field A-7
House Number field A-19
House Number Suffix field A-19
I
icons, control center 6-37
identifying
Cisco CallManager clusters 4-15
groups in Cisco ER cluster 6-35
onsite alert (security) personnel 4-21
switches 4-42
unlocated phones 4-55
Import ERL Data field A-12
Import ERL Data page A-24, A-56
importing
ERLs 4-27
switches 4-45
switch port and ERL configuration 4-53, 4-59
Import LAN Switch page A-39
import manually configured phone page A-56
Import Switch Port page A-46
In case of Import conflicts field A-40
Incremental Phone Tracking Interval field A-31
installation
hardware and software prerequisites 2-2
on new system 2-5
on upgrade system 2-9
overview 2-1
integrating
with CiscoWorks2000 6-47
with network management systems 6-47
Inter CER Group Route Pattern field A-4
inter-Cisco ER-group route pattern 3-25
IP Address/Host Name field A-29
IP Address field A-55
IP Subnet Phones page A-50
IP Subnet search page A-48
L
LAN Switch Details page A-35
Latitude field A-21
license key, configuring 4-14
License Key field A-8
License Manager page A-8
Line Number field A-55
Locate Switch Ports field A-37
Location field A-21
log, emergency call history 6-44
logging into Cisco Emergency Responder 4-6
login, troubleshooting 6-23
Longitude field A-21
M
Main NPA field A-19
maintaining data integrity and reliability 1-35
Main Telephone No. field A-19
managing
ERLs 4-19
performance 6-47
phones 4-49
monitoring
subsystem status 6-48
MSAG (master street address guide), definition 1-4
N
NENA (National Emergency Number Association), definition 1-5
NENA Header fields A-23
network
administrator's role 5-6
how Cisco ER fits into 1-26
management systems, integrating with 6-47
preparing 1-38
non-PSAP deployment 4-25
Notes field
CER group settings A-3
ERL Information page A-14
LAN Switch Details A-37
Number of Telephony Ports field A-35
O
obtaining
CAMA or PRI trunk 1-38
DIDs for ELINs 1-39
onsite alert (security) personnel
identifying 4-21
not getting calls 6-14
not getting email or page 6-15
preparing users 5-2
Onsite Alert ID field A-26
Onsite Alert Settings field A-16
Onsite Alert Settings page A-26
Order Number field A-20
Output File Name field
PS-ALI Converter page A-71
overview
call routing 1-28
Cisco ER groups and clusters 1-31
deployment 1-43
E911 1-2
features 1-6
installation 2-1
network 1-26
P
partition
assigning 3-4
Cisco Emergency Responder 3-6
creating 3-2
Peer TCP Port field A-2
performance, managing 6-47
phone
assigning ERLs to 4-50
configuring 3-4
defining manually 4-57
identifying unlocated 4-55
managing 4-49
setting up route plan 3-2
supported 1-12
troubleshooting 6-2
troubleshooting disappearance 6-7
troubleshooting undiscovered 6-2
troubleshooting unlocated 6-3
upgrading 1-41
Phone Configuration page A-53
phone tracking, defining schedule 4-41
Phone Type field A-55
planning
capacity 1-35
Cisco Emergency Responder 1-1
port, troubleshooting 6-24
Post Directional field A-19
Prefix Directional field A-19
preparing
Cisco Emergency Responder users 5-1
network 1-38
onsite alert (security) users 5-2
staff 1-42
PRI, obtaining 1-38
Primary Server field A-66
PS-ALI Converter page A-71
PSAP (public safety answering point)
callback errors 6-13
definition 1-5
troubleshooting ELIN not sent to 6-11
troubleshooting emergency call not sent to 6-11
PSAP Callback Route Point Pattern field A-5
R
Read Community field A-29
read community string 4-38
reliability 1-35
requirement
Cisco Emergency Responder hardware/software 1-12
E911 1-2
restoring configuration 6-50
Retries field A-29
role
Cisco ER system administrator 5-7
ERL administrator 5-4
network administrator 5-6
route pattern
alternate emergency call number 3-22
creating ELIN 3-14
inter-Cisco ER-group 3-25
route plan, setting up 3-2
Route Point for Primary CER Server field A-5
Route Point for Standby CER Server field A-5
route points, Cisco Emergency Responder 3-8
S
schedule, defining 4-41
Schedule page A-31
security
identifying personnel 4-21
preparing users 5-2
Select an ERL field A-52
Select a Tag field A-18
Select File to Import from field
Import LAN Switch A-39
Import Switch Port A-47
Select Format field
Export ERL/ALI Data page A-23, A-70
Export ERL Data A-58
Export LAN Switch A-38
Export Switch A-45
Import LAN Switch A-39
Import Switch Port A-47
Select PS-ALI file format field
PS-ALI Converter page A-71
Server Name field A-7
Server Settings page A-6
service provider
ALI submission 1-40
DIDs for ELINs 1-39
setting up
ALI 4-25
default ERL 4-23
ELIN numbers 3-13
ERL 4-25
phone route plans 3-2
SMTP Mail Server field A-3
SNMP
configuring 4-38
monitoring subsystems 6-48
SNMP Settings page A-28
software
prerequisites, for installation 2-2
requirements 1-12
Source Mail ID field A-3
staff, preparing 1-42
Standby Server field A-66
starting and stopping Cisco ER server 6-37
State field A-19
Street Name field A-19
Street Suffix field A-19
submitting ALI 1-40
Subnet ID field A-49
Subnet Mask field A-49
switch
adding one at a time 4-43
administrator's role 5-6
configuring 4-37
configuring ports 4-50
configuring ports a few at a time 4-50
exporting 4-47
exporting port/ERL configuration 4-54, 4-60
identifying 4-42
importing port/ERL configuration 4-53, 4-59
importing switches 4-45
supported 1-12
troubleshooting 6-24
understanding requirements 4-38
upgrading 1-41
Switch Host Name/IP Address field A-37
switch-port and phone update
defining schedule 4-41
running manually 4-48
Switch Port Details page A-41
Synthetic Phone Configuration page A-59
Syslog Collector 6-49
Syslog Server field A-3
System Administrator Mail ID field A-3
T
TAR Code field A-21
Telephony Port Begin Address field A-35
Telephony Settings page A-4
terminology 1-3
Test A-14
test ERL, configuring 4-31
Test ERL field A-14
Timeout field A-29
trace, setting 6-45
Trace Package List field A-7
tracking
802.11 endpoints 4-29
translation patterns, creating ELINs 3-16, 3-18
troubleshooting
802.11b endpoints 6-8
busy signal 6-13
call history 6-16
call routing overview 1-28
Cisco CallManager 6-34
Cisco Emergency Responder 6-1
Cisco ER server status problem 6-37
Cisco IP SoftPhone movements 6-5
ELIN for default ERL used for non-default ERLs 6-11
ELIN not transmitted to PSAP 6-11
emergency call not intercepted 6-9
emergency call not routed to correct PSAP 6-11
emergency call problems 6-9
ERL integrity 1-35
event viewer messages 6-46
incorrect location information 6-15
login problems 6-23
onsite alert (security) not getting calls 6-14
onsite alert (security) not getting email or page 6-15
performance 6-47
phone disappears from Cisco ER 6-7
phone-related problems 6-2
PSAP callback errors 6-13
shared line 6-7
switch and port configuration 6-24
system and administration 6-22
undiscovered phones 6-2
unlocated phones 6-3
Type of Service field A-19
U
UDP Port Begin field A-4
understanding
CDP support in Cisco ER server 6-47
Cisco Emergency Responder 1-5
Cisco ER groups and clusters 1-31
Cisco ER system administrator's role 5-7
E911 1-2
emergency call routing 1-28
ERL (emergency response locations) 4-18
ERL administrator's role 5-4
how Cisco ER fits into network 1-26
network administrator role 5-6
switch requirements 4-38
terminology 1-3
Unlocated Phones page A-51
updating
Cisco ER after adding devices 6-34
upgrading switches and phones 1-41
user
Cisco CallManager 3-27
Cisco Emergency Responder 4-4
Cisco ER system administrator's role 5-7
ERL administrator's role 5-4
network administrator's role 5-6
preparing 5-1
V
Version field A-55
viewing
emergency call history 4-62
ERL audit trail 4-36
events 6-46
W
Windows
Event Viewer 6-46
user groups 4-4
working with ERLs 4-17
Z
Zip Code Extension field A-20
Zip Code field A-20
Posted: Fri May 6 11:58:28 PDT 2005
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