cc/td/doc/product/voice/respond/res12
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Table Of Contents

Numerics - A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V - W - Z

Index

Numerics

802.11b endpoints

configuring IP subnet-based ERLs 4-29

troubleshooting 6-8

A

Active Call Timeout field A-3

Add/Modify Phones page A-54

Add/Modify Synthetic Phones page A-60

adding

ERLs 4-23

onsite alert (security) personnel 4-21

switches 4-42

Add IP Subnets page A-49

Add New ERL field A-11

Add New ERL page A-13

Add Schedule field A-32

administration, troubleshooting 6-22

ALI (automatic location information)

definition 1-3

exporting 4-34

setting up 4-25

submission requirements 1-40

ALI Details field A-16

ALI Information page A-17

ANI (automatic number identification) 1-3

assigning

calling search space 3-4

ERL to switch ports and phones 4-50

phones to partition 3-4

Assign to Zone field A-52

audit trail, ERL 4-36

B

backing up configuration 6-50

Backup CTI Manager 1 field A-34

Backup CTI Manager 2 field A-34

busy signal 6-13

C

call history

troubleshooting 6-16

viewing 4-62

Call History page A-62

calling search space

assigning 3-4

Cisco Emergency Responder 3-7

creating 3-3

CAMA (centralized automated message accounting)

definition 1-3

obtaining 1-38

CAM table use 4-38

capacity planning 1-35

CDP (Cisco Discovery Protocol)

Cisco ER server 6-47

phone requirements 1-15

switch requirements 4-38

CER Group Name field A-2, A-65

CER group settings page A-2

CER Server Groups in Cluster page A-65

Changing system time 6-32

Cisco CallManager

configuring 3-1

configuring emergency calls 3-5

example setup 3-1

identifying supported clusters 4-15

supported version 1-12

troubleshooting 6-34

Cisco CallManager Details field A-33

Cisco CallManager field A-34

Cisco Emergency Responder

backing up and restoring configuration 6-50

calling search space 3-7

Cisco CallManager configuration 3-1

Cisco CallManager user 3-27

clusters and groups 1-31

configuration overview 4-2

configuration settings reference A-1

configuring 4-1

data integrity and reliability 1-35

deploying 1-43

emergency call telephony configuration 3-5

features 1-6

how it routes calls 1-28

installation procedure 2-5

license key 4-14

logging into and out of 4-6

network overview 1-26

partition 3-6

planning 1-1

preparing network 1-38

preparing users 5-1

route points 3-8

terminology 1-3

troubleshooting 6-1

understanding 1-5

updating after adding devices 6-34

upgrade procedure 2-9

users 4-4

Cisco ER cluster

deleting group 6-35

identifying members 6-35

inter-Cisco ER-group route patterns 3-25

phones moving between clusters 6-36

understanding Cisco ER 1-31

Cisco ER group

capacity planning 1-35

configuring 4-9

creating inter-Cisco ER-group route pattern 3-25

deleting from cluster 6-35

identifying cluster members 6-35

telephony settings 4-10

understanding groups and clusters 1-31

Cisco ER server

configuring 4-13

starting and stopping 6-37

troubleshooting 6-22

Cisco IP SoftPhone

movement not tracked 6-5

supported version 1-12

CiscoWorks2000, integrating with 6-47

Class of Service field A-19

collecting

emergency call history logs 6-44

system logs 6-49

trace and debug information 6-45

Comments field A-20

Community Name field A-19

Company ID field A-20

Company Name (NENA Header field) A-70

configuration, backing up 6-50

Configure Default ERL field A-11

configuring

Cisco CallManager 3-1

Cisco Emergency Responder 4-1

Cisco Emergency Responder overview 4-2

Cisco ER group 4-9

Cisco ER group telephony settings 4-10

Cisco ER server 4-13

Cisco ER servers and groups 4-8

gateways 3-24

license key 4-14

phone route plan 3-2

SNMP 4-38

subnet ERLs 4-29

switches 4-37

switch ports 4-50

switch ports a few at a time 4-50

Contact Name field A-26

Contact No. field A-26

Converting PS-ALI data 4-28

County ID field A-20

creating

alternate emergency call numbers 3-22

calling search space 3-3

Cisco CallManager user 3-27

Cisco Emergency Responder calling search space 3-7

Cisco Emergency Responder partition 3-6

Cisco Emergency Responder route points 3-8

Cisco ER cluster 1-31

Cisco ER users 4-4

CTI ports 3-12

ELIN route patterns 3-14

ELIN translation patterns 3-16, 3-18

ERL (emergency response locations) 4-23

inter-Cisco ER-group route pattern 3-25

partition 3-2

CTI Manager field A-34

CTI Manager Password field A-34

CTI Manager User Name field A-34

CTI ports, creating 3-12

Customer Code field A-20

Customer Name field A-20

D

data integrity 1-35

debug, setting 6-45

Debug Package List field A-7

defining

phone manually 4-57

schedule 4-41

test ERLs 4-31

deleting Cisco ER group 6-35

deploying

one site, one PSAP 1-43

one site, satellite offices 1-47

one site, two or more PSAPs 1-45

overview 1-43

two or more sites 1-49

DID (direct inward dial)

definition 1-3

obtaining numbers 1-39

E

Edit Table View field A-43

Elevation field A-21

ELIN (emergency location identification number)

creating route patterns 3-14

creating translation patterns 3-16, 3-18

definition 1-4

obtaining DIDs 1-39

setting up numbers 3-13

troubleshooting not sent to PSAP 6-11

ELIN Digit Strip Pattern field A-5

ELIN Settings field A-15

Email ID field A-27

emergency call

busy signal 6-13

Cisco CallManager configuration 3-5

collecting history 6-44

creating alternate numbers 3-22

creating route points 3-8

definition 1-4

history problems 6-16

how routed 1-28

not intercepted 6-9

troubleshooting 6-9

troubleshooting incorrect location information 6-15

troubleshooting not sent to correct PSAP 6-11

viewing history 4-62

emergency caller, definition 1-4

Emergency Responder

updating after adding devices 6-34

Enable CAM based Phone Tracking field A-37

Enable Syslog field A-3

enhanced 911 (E911)

overview 1-2

terminology 1-3

understanding 1-2

entering license key 4-14

ERL (emergency response locations)

administrator role 5-4

assigning to ports 4-50

definition 1-4

exporting 4-33

exporting port/ERL configuration 4-54, 4-60

identifying 4-23

identifying default 4-23

identifying onsite alert (security) personnel 4-21

importing 4-27

importing configuration 4-53, 4-59

management 4-19

manually-defined phones 4-57

setting up 4-25

understanding 4-18

unlocated phones 4-55

viewing audit trail 4-36

working with 4-17

ERL Audit Trail page A-66

ERL Configuration page A-10

ERL Debug Tool page A-72

ERL field A-55, A-61

ERL Name field A-14

ERL name field A-49

ESZ (emergency service zone), definition 1-4

events, viewing 6-46

Event Viewer

message "No port to place call" 6-14

example

one site, one PSAP 1-43

one site, satellite offices 1-47

one site, two or more PSAPs 1-45

two or more sites 1-49

Exchange field A-20

Export ERL/ALI Data field A-12

Export ERL Data page A-22

exporting

ALI 4-34

ERL 4-33

switches 4-47

switch port/ERL configuration 4-54, 4-60

Export LAN Switch page A-38

export manually configured phone page A-58

Export PS-ALI Data page A-69

Export Switch Port page A-45

Extract Date field A-20

F

features, Cisco Emergency Responder 1-6

File to Export field

Export ERL/ALI Data A-23, A-70

Export ERL Data A-58

Export LAN Switch A-38

Export Switch A-45

Find and List ERLs page A-10

Find ERL field A-11

G

gateway

configuring 3-24

supported 1-12

H

hardware

prerequisites, for installation 2-2

supported phones and switches 1-12

Heartbeat Count field A-2

Heartbeat Interval field A-2

Host Name/IP Address field A-7

House Number field A-19

House Number Suffix field A-19

I

icons, control center 6-37

identifying

Cisco CallManager clusters 4-15

groups in Cisco ER cluster 6-35

onsite alert (security) personnel 4-21

switches 4-42

unlocated phones 4-55

Import ERL Data field A-12

Import ERL Data page A-24, A-56

importing

ERLs 4-27

switches 4-45

switch port and ERL configuration 4-53, 4-59

Import LAN Switch page A-39

import manually configured phone page A-56

Import Switch Port page A-46

In case of Import conflicts field A-40

Incremental Phone Tracking Interval field A-31

installation

hardware and software prerequisites 2-2

on new system 2-5

on upgrade system 2-9

overview 2-1

integrating

with CiscoWorks2000 6-47

with network management systems 6-47

Inter CER Group Route Pattern field A-4

inter-Cisco ER-group route pattern 3-25

IP Address/Host Name field A-29

IP Address field A-55

IP Subnet Phones page A-50

IP Subnet search page A-48

L

LAN Switch Details page A-35

Latitude field A-21

license key, configuring 4-14

License Key field A-8

License Manager page A-8

Line Number field A-55

Locate Switch Ports field A-37

Location field A-21

log, emergency call history 6-44

logging into Cisco Emergency Responder 4-6

login, troubleshooting 6-23

Longitude field A-21

M

MAC Address field A-55, A-61

Main NPA field A-19

maintaining data integrity and reliability 1-35

Main Telephone No. field A-19

managing

ERLs 4-19

performance 6-47

phones 4-49

monitoring

subsystem status 6-48

MSAG (master street address guide), definition 1-4

N

NENA (National Emergency Number Association), definition 1-5

NENA Header fields A-23

network

administrator's role 5-6

how Cisco ER fits into 1-26

management systems, integrating with 6-47

preparing 1-38

non-PSAP deployment 4-25

Notes field

CER group settings A-3

ERL Information page A-14

LAN Switch Details A-37

Number of Telephony Ports field A-35

O

obtaining

CAMA or PRI trunk 1-38

DIDs for ELINs 1-39

onsite alert (security) personnel

identifying 4-21

not getting calls 6-14

not getting email or page 6-15

preparing users 5-2

Onsite Alert ID field A-26

Onsite Alert Settings field A-16

Onsite Alert Settings page A-26

Order Number field A-20

Output File Name field

PS-ALI Converter page A-71

overview

call routing 1-28

Cisco ER groups and clusters 1-31

deployment 1-43

E911 1-2

features 1-6

installation 2-1

network 1-26

P

partition

assigning 3-4

Cisco Emergency Responder 3-6

creating 3-2

Peer TCP Port field A-2

performance, managing 6-47

phone

assigning ERLs to 4-50

configuring 3-4

defining manually 4-57

identifying unlocated 4-55

managing 4-49

setting up route plan 3-2

supported 1-12

troubleshooting 6-2

troubleshooting disappearance 6-7

troubleshooting undiscovered 6-2

troubleshooting unlocated 6-3

upgrading 1-41

Phone Configuration page A-53

phone tracking, defining schedule 4-41

Phone Type field A-55

planning

capacity 1-35

Cisco Emergency Responder 1-1

port, troubleshooting 6-24

Post Directional field A-19

Prefix Directional field A-19

preparing

Cisco Emergency Responder users 5-1

network 1-38

onsite alert (security) users 5-2

staff 1-42

PRI, obtaining 1-38

Primary Server field A-66

PS-ALI Converter page A-71

PSAP (public safety answering point)

callback errors 6-13

definition 1-5

troubleshooting ELIN not sent to 6-11

troubleshooting emergency call not sent to 6-11

PSAP Callback Route Point Pattern field A-5

R

Read Community field A-29

read community string 4-38

reliability 1-35

requirement

Cisco Emergency Responder hardware/software 1-12

E911 1-2

restoring configuration 6-50

Retries field A-29

role

Cisco ER system administrator 5-7

ERL administrator 5-4

network administrator 5-6

route pattern

alternate emergency call number 3-22

creating ELIN 3-14

inter-Cisco ER-group 3-25

route plan, setting up 3-2

Route Point for Primary CER Server field A-5

Route Point for Standby CER Server field A-5

route points, Cisco Emergency Responder 3-8

S

schedule, defining 4-41

Schedule page A-31

security

identifying personnel 4-21

preparing users 5-2

Select an ERL field A-52

Select a Tag field A-18

Select File to Import from field

Import ERL Data A-25, A-57

Import LAN Switch A-39

Import Switch Port A-47

Select Format field

Export ERL/ALI Data page A-23, A-70

Export ERL Data A-58

Export LAN Switch A-38

Export Switch A-45

Import ERL Data A-25, A-57

Import LAN Switch A-39

Import Switch Port A-47

Select PS-ALI file format field

PS-ALI Converter page A-71

Server Name field A-7

Server Settings page A-6

service provider

ALI submission 1-40

DIDs for ELINs 1-39

setting up

ALI 4-25

default ERL 4-23

ELIN numbers 3-13

ERL 4-25

phone route plans 3-2

SMTP Mail Server field A-3

SNMP

configuring 4-38

monitoring subsystems 6-48

SNMP Settings page A-28

software

prerequisites, for installation 2-2

requirements 1-12

Source Mail ID field A-3

staff, preparing 1-42

Standby Server field A-66

starting and stopping Cisco ER server 6-37

State field A-19

Street Name field A-19

Street Suffix field A-19

submitting ALI 1-40

Subnet ID field A-49

Subnet Mask field A-49

switch

adding one at a time 4-43

administrator's role 5-6

configuring 4-37

configuring ports 4-50

configuring ports a few at a time 4-50

exporting 4-47

exporting port/ERL configuration 4-54, 4-60

identifying 4-42

importing port/ERL configuration 4-53, 4-59

importing switches 4-45

supported 1-12

troubleshooting 6-24

understanding requirements 4-38

upgrading 1-41

Switch Host Name/IP Address field A-37

switch-port and phone update

defining schedule 4-41

running manually 4-48

Switch Port Details page A-41

Synthetic Phone Configuration page A-59

Syslog Collector 6-49

Syslog Server field A-3

System Administrator Mail ID field A-3

T

TAR Code field A-21

Telephony Port Begin Address field A-35

Telephony Settings page A-4

terminology 1-3

Test A-14

test ERL, configuring 4-31

Test ERL field A-14

Timeout field A-29

trace, setting 6-45

Trace Package List field A-7

tracking

802.11 endpoints 4-29

translation patterns, creating ELINs 3-16, 3-18

troubleshooting

802.11b endpoints 6-8

busy signal 6-13

call history 6-16

call routing overview 1-28

Cisco CallManager 6-34

Cisco Emergency Responder 6-1

Cisco ER server status problem 6-37

Cisco IP SoftPhone movements 6-5

ELIN for default ERL used for non-default ERLs 6-11

ELIN not transmitted to PSAP 6-11

emergency call not intercepted 6-9

emergency call not routed to correct PSAP 6-11

emergency call problems 6-9

ERL integrity 1-35

event viewer messages 6-46

incorrect location information 6-15

login problems 6-23

onsite alert (security) not getting calls 6-14

onsite alert (security) not getting email or page 6-15

performance 6-47

phone disappears from Cisco ER 6-7

phone-related problems 6-2

PSAP callback errors 6-13

shared line 6-7

switch and port configuration 6-24

system and administration 6-22

undiscovered phones 6-2

unlocated phones 6-3

Type of Service field A-19

U

UDP Port Begin field A-4

understanding

CDP support in Cisco ER server 6-47

Cisco Emergency Responder 1-5

Cisco ER groups and clusters 1-31

Cisco ER system administrator's role 5-7

E911 1-2

emergency call routing 1-28

ERL (emergency response locations) 4-18

ERL administrator's role 5-4

how Cisco ER fits into network 1-26

network administrator role 5-6

switch requirements 4-38

terminology 1-3

Unlocated Phones page A-51

updating

Cisco ER after adding devices 6-34

upgrading switches and phones 1-41

user

Cisco CallManager 3-27

Cisco Emergency Responder 4-4

Cisco ER system administrator's role 5-7

ERL administrator's role 5-4

network administrator's role 5-6

preparing 5-1

V

Version field A-55

viewing

emergency call history 4-62

ERL audit trail 4-36

events 6-46

W

Windows

Event Viewer 6-46

user groups 4-4

working with ERLs 4-17

Z

Zip Code Extension field A-20

Zip Code field A-20


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Posted: Fri May 6 11:58:28 PDT 2005
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