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These topics address problems you might encounter using the ALI Formatting Tool (AFT) and provide ways to resolve them:
The ALI Formatting Tool (AFT) logs errors, warnings, record changes, and information messages using a logging device that is similar to the one that Cisco Emergency Responder (Cisco ER) uses.
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Note Un-installing AFT does not remove the AFT logs. This allows you to use the logs to find details about old AFT transactions. |
For bulk operations, AFT logs information related to the bulk operation, not individual record updates.
You can access the AFT logs, in one of two ways. Go to:
C:\ProgramFiles\CiscoSystems\AFT\logs\<providername>
C:\Program Files\CiscoSystems\AFT\<providername>
and follow the shortcut to the AFT logs.
Use the following sections to resolve AFT problems:
Problem: You receive an error message when you try to install AFT on a Windows 2000 system.
Action: Cisco Emergency Responder (Cisco ER) must be installed before you can install AFT. You must install AFT on the same server with Cisco ER.
Make sure that Cisco ER is installed, then try to install AFT again.
Problem: You get an "Invalid Login" message when you try to log in to AFT.
Action: You must be a member of CERSystemAdmin and CERERLAdminGroup for Cisco Emergency Responder (Cisco ER). Check the group membership at:
Start > Control Panel > Administrative Tools > Computer Management > Users and Groups > Groups
Problem: You cannot find the AFT Logs.
Action: The ALI Formatting Tool (AFT) is installed in:
C:\Program Files\CiscoSystems\AFT\<providername>
Follow the shortcut in this folder to the AFT Log Folder.
C:\ProgramFiles\CiscoSystems\AFT\logs\<providername>
Q. My Service Provider accepts NENA 2.0 files. From the Cisco Emergency Responder (Cisco ER) documentation, I see that Cisco ER itself generates NENA 2.0 files. Will I need to use AFT for sending ALI files to my service provider?
A. Cisco ER was designed to generate ALI files in NENA 2.0, 2.1 and 3.0 format. However, many service providers have specific fields that they use for internal purposes. If their fields are missing, they might reject the ALI file you send them from Cisco ER. These ALI files need formatting for the service provider-specific fields. This might be adding, removing, or changing the position of some fields. AFT is a small application that you can download from CCO and use for formatting the ALI files which Cisco ER generates according to your service provider's requirements.
Q. In my Cisco ER setup, I have a set of ELINs that I bought from SBC Ameritech (Ameritech) and another set of ELINs that I bought from Sprint. I have configured these ELINs in Cisco ER. I did an ALI export and exported the ELINs to a single file. How will I send this ELIN file separately to Ameritech and Sprint?
A. You can use AFT to accomplish this task. Perform the following steps:
Step 2 Give the ALI file exported from Cisco ER as input to the Ameritech AFT.
Step 3 Perform the necessary formatting selectively for the Ameritech ELINs:
Step 4 Use the Ameritech Area Code which is different from the Sprint area code. Send this file of the Ameritech ELINs to Ameritech.
Step 5 Repeat steps 2 - 4 to generate a file containing just the Sprint ELINs by using AFT for Sprint.
Posted: Thu Jun 26 11:04:27 PDT 2003
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