cc/td/doc/product/voice/its/cmeadm
hometocprevnextglossaryfeedbacksearchhelp
PDF

Table Of Contents

Configuring Intercom Lines

Contents

Information About Intercom Lines

Intercom Auto-Answer Lines

How to Configure Intercom Lines

SCCP: Configuring an Intercom Auto-Answer Line

SIP: Configuring an Intercom Auto-Answer Line

Configuration Examples for Intercom Lines

Intercom Lines: Example

Where to Go Next

Additional References

Related Documents

Technical Assistance

Feature Information for Intercom Lines


Configuring Intercom Lines


Last Updated: September 10, 2007

This chapter describes the intercom features in Cisco Unified Communications Manager Express (Cisco Unified CME).

Finding Feature Information in This Module

Your Cisco Unified CME version may not support all of the features documented in this module. For a list of the versions in which each feature is supported, see the "Feature Information for Intercom Lines" section.

Contents

Information About Intercom Lines

How to Configure Intercom Lines

Configuration Examples for Intercom Lines

Where to Go Next

Additional References

Feature Information for Intercom Lines

Information About Intercom Lines

To enable intercom lines, you should understand the following concept:

Intercom Auto-Answer Lines

Intercom Auto-Answer Lines

An intercom line is a dedicated two-way audio path between two phones. Cisco Unified CME supports intercom functionality for one-way and press-to-answer voice connections using a dedicated pair of intercom directory numbers on two phones that speed-dial each other.

When an intercom speed-dial button is pressed, a call is speed-dialed to the directory that is the other half of the dedicated pair. The called phone automatically answers the call in speakerphone mode with mute activated, which provides a one-way voice path from the initiator to the recipient. A beep is sounded when the call is auto-answered to alert the recipient to the incoming call. To respond to the intercom call and open a two-way voice path, the recipient deactivates the mute function by pressing the Mute button or, on phones such as the Cisco Unified IP Phone 7910, lifting the handset.

In Cisco CME 3.2.1 and later versions, you can deactivate the speaker-mute function on intercom calls. For example, if phone user 1 makes an intercom call to phone user 2, both users hear each other on connection when no-mute is configured. The benefit is that people who receive intercom calls can be heard without them having to disable the mute function. The disadvantage is that nearby background sounds and conversations can be heard the moment a person receives an intercom call, regardless of whether they are ready to take a call or not.

Intercom lines cannot be used in shared-line configurations. If a directory number is configured for intercom operation, it must be associated with one IP phone only. The intercom attribute causes an IP phone line to operate as an autodial line for outbound calls and as an autoanswer-with-mute line for inbound calls. Figure 49 shows an intercom between a receptionist and a manager.

To prevent an unauthorized phone from dialing an intercom line (and creating a situation in which a phone automatically answers a nonintercom call), you can assign the intercom a directory number that includes an alphabetic character. No one can dial the alphabetic character from a normal phone, but the phone at the other end of the intercom can be configured to dial the number that contains the alphabetic character through the Cisco Unified CME router. For example, the intercom ephone-dns in Figure 49 are assigned numbers with alphabetic characters so that only the receptionist can call the manager on his or her intercom line, and no one except the manager can call the receptionist on his or her intercom line.


Note An intercom requires the configuration of two ephone-dns, one each on a separate phone.


Figure 49 Intercom Lines

How to Configure Intercom Lines

This section contains the following tasks:

SCCP: Configuring an Intercom Auto-Answer Line (required)

SIP: Configuring an Intercom Auto-Answer Line (required)

SCCP: Configuring an Intercom Auto-Answer Line

To enable a two-way audio path between two phones, perform the following steps for each SCCP phone at both ends of the two-way voice path.

Restrictions

Intercom lines cannot be dual-line.

If a directory number is configured for intercom operation, it can be associated with only one Cisco Unified IP phone.

A separate configuration is required for each phone at both ends of the two-way voice path.

SUMMARY STEPS

1. enable

2. configure terminal

3. ephone-dn dn-tag

4. number number

5. name name

6. intercom extension-number [[barge-in [no-mute] | no-auto-answer | no-mute] [label label]] | label label]

7. exit

8. ephone phone-tag

9. button button-number:dn-tag [[button-number:dn-tag] ...]

10. end

DETAILED STEPS

 
Command or Action
Purpose

Step 1 

enable

Example:

Router> enable

Enables privileged EXEC mode.

Enter your password if prompted.

Step 2 

configure terminal

Example:

Router# configure terminal

Enters global configuration mode.

Step 3 

ephone-dn dn-tag

Example:

Router(config)# ephone-dn 11

Enters ephone-dn configuration mode.

Do not use the dual-line keyword with this command. Intercom ephone-dns cannot be dual-line.

Step 4 

number number

Example:

Router(config-ephone-dn)# number A2345

Assigns a valid intercom number.

Using one or more alphabetic characters in an intercom number ensures that the number can only be dialed from the one other intercom number that is programmed to dial this number. The number cannot be dialed from a normal phone if it contains an alphabetic character.

Step 5 

name name

Example:

Router(config-ephone-dn)# name intercom

Sets a name to be associated with the ephone-dn.

This name is used for caller-ID displays and also shows up in the local directory associated with the ephone-dn.

Step 6 

intercom extension-number [[barge-in [no-mute] | no-auto-answer | no-mute] [label label]] | label label]

Example:

Router(config-ephone-dn)# intercom A2346 label Security

Defines the directory number that is speed-dialed for the intercom feature when this line is used.

Step 7 

exit

Example:

Router(config-ephone-dn)# exit

Exits ephone-dn configuration mode.

Step 8 

ephone phone-tag

Example:

Router(config)# ephone 24

Enters ephone configuration mode.

Step 9 

button button-number:dn-tag [[button-number:dn-tag] ...]

Example:

Router(config-ephone)# button 1:1 2:4 3:14

Assigns a button number to the intercom ephone-dn being configured.

Use the colon separator (:) between the button number and the intercom ephone-dn tag to indicate a normal ring for the intercom line.

Step 10 

end

Example:

Router(config)# exit

Exits configuration mode and enters privileged EXEC mode.

SIP: Configuring an Intercom Auto-Answer Line

To enable the Intercom Auto-Answer feature for SIP phones, perform the following steps for each SIP phone at both ends of the two-way voice path.

Prerequisites

Cisco CME 3.4 or a later version.

Restrictions

If a directory number is configured for intercom operation, it can be associated with only one Cisco Unified IP phone.

A separate configuration is required for each phone at each end of the two-way voice path.

SUMMARY STEPS

1. enable

2. configure terminal

3. voice register dn dn-tag

4. number number

5. auto-answer

6. exit

7. voice register pool pool-tag

8. id mac address

9. type phone-type

10. number tag dn dn-tag

11. end

DETAILED STEPS

 
Command or Action
Purpose

Step 1 

enable

Example:

Router> enable

Enables privileged EXEC mode.

Enter your password if prompted.

Step 2 

configure terminal

Example:

Router# configure terminal

Enters global configuration mode.

Step 3 

voice register dn dn-tag

Example:

Router(config-register-global)# voice register dn 1

Enters voice register dn configuration mode to define a directory number for a SIP phone, intercom line, voice port, or an MWI.

Step 4 

number number

Example:

Router(config-register-dn)# number A5001

Defines a valid number for the directory number being configured.

To prevent non intercom originators from manually dialing an intercom destination, the number string can contain alphabetic characters enabling the number to be dialed only by the Cisco Unified CME router and not from telephone keypads.

Step 5 

auto-answer

Example:

Router(config-register-dn)# auto-answer

Enables the Intercom Auto Answer feature on the directory number being configured.

Step 6 

exit

Example:

Router(config-register-dn)# exit

Exits configuration mode to the next highest mode in the configuration mode hierarchy.

Step 7 

voice register pool pool-tag

Example:

Router(config)# voice register pool 3

Enters voice register pool configuration mode to set phone-specific parameters for a SIP phone in Cisco Unified CME.

Step 8 

id {network address mask mask | ip address mask mask | mac address}

Example:

Router(config-register-pool)# id mac 0009.A3D4.1234

Explicitly identifies a locally available individual SIP phone to support a degree of authentication.

Step 9 

type phone-type

Example:

Router(config-register-pool)# type 7960-7940

Defines a phone type for the SIP phone being configured.

Step 10 

number tag dn dn-tag

Example:

Router(config-register-pool)# number 1 dn 17

Associates a directory number with the SIP phone being configured.

Step 11 

end

Example:

Router(config-register-pool)# end

Exits configuration mode and enters privileged EXEC mode.

Configuration Examples for Intercom Lines

This section contains the following example:

Intercom Lines: Example

Intercom Lines: Example

The following example shows an intercom between two Cisco Unified IP phones. In this example, ephone-dn 2 and ephone-dn 4 are normal extensions, while ephone-dn 18 and ephone-dn 19 are set as an intercom pair. Ephone-dn 18 is associated with line button 2 on Cisco Unified IP phone 4. Ephone-dn 19 is associated with line button 2 on Cisco Unified IP phone 5. The two ephone-dns provide a two-way intercom between the two Cisco Unified IP phones.

ephone-dn 2
 number 5333

ephone-dn 4
 number 5222

ephone-dn 18
 number 5001
 name "intercom"
 intercom 5002 barge-in
ephone-dn 19
 name "intercom"
 number 5002
 intercom 5001 barge-in
ephone 4
 button 1:2 2:18
ephone 5
 button 1:4 2:19

Where to Go Next

If you are done modifying parameters for phones in Cisco Unified CME, generate a new configuration file and restart the phones. See "Generating Configuration Files for Phones" on page 265.

Paging

The paging feature sets up a one-way audio path to deliver information to a group of phones at one time. For more information, see "Configuring Paging" on page 831.

Additional References

The following sections provide references related to Cisco Unified CME features.

Related Documents

Related Topic
Document Title

Cisco Unified CME configuration

Cisco Unified CME Command Reference

Cisco Unified CME Documentation Roadmap

Cisco IOS commands

Cisco IOS Voice Command Reference

Cisco IOS Software Releases 12.4T Command References

Cisco IOS configuration

Cisco IOS Voice Configuration Library

Cisco IOS Software Releases 12.4T Configuration Guides

Phone documentation for Cisco Unified CME

Quick Reference Cards

User Guides


Technical Assistance

Description
Link

The Cisco Support website provides extensive online resources, including documentation and tools for troubleshooting and resolving technical issues with Cisco products and technologies. Access to most tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register on Cisco.com.

http://www.cisco.com/techsupport


Feature Information for Intercom Lines

Table 50 lists the features in this module and enhancements to the features by version.

To determine the correct Cisco IOS release to support a specific Cisco Unified CME version, see the Cisco Unified CME and Cisco IOS Software Version Compatibility Matrix at http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_documentation_roadmap09186a0080189132.html.

Use Cisco Feature Navigator to find information about platform support and software image support. Cisco Feature Navigator enables you to determine which Cisco IOS software images support a specific software release, feature set, or platform. To access Cisco Feature Navigator, go to http://www.cisco.com/go/cfn. An account on Cisco.com is not required.


Note Table 50 lists the Cisco Unified CME version that introduced support for a given feature. Unless noted otherwise, subsequent versions of Cisco Unified CME software also support that feature.


Table 50 Feature Information for Intercom Lines

Feature Name
Cisco Unified CME
Version
Feature Information

Intercom Lines

3.4

Adds intercom feature, with no-mute function, for supported Cisco Unified IP phones that are connected to a Cisco Unified CME router and running SIP.

3.2.1

The no-mute function was introduced.

2.0

Intercom feature was introduced.



hometocprevnextglossaryfeedbacksearchhelp

Posted: Mon Sep 10 09:32:04 PDT 2007
All contents are Copyright © 1992--2007 Cisco Systems, Inc. All rights reserved.
Important Notices and Privacy Statement.