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Table Of Contents
Configuring Feature Access Codes
Information About Feature Access Codes
How to Configure Feature Access Codes
Verifying Feature Access Codes
Configuration Examples for Feature Access Codes
Feature Information for Feature Access Codes
Configuring Feature Access Codes
Last Updated: March 26, 2007This chapter describes the feature access codes support in Cisco Unified Communications Manager Express (Cisco Unified CME).
Finding Feature Information in This Module
Your Cisco Unified CME version may not support all of the features documented in this module. For a list of the versions in which each feature is supported, see the "Feature Information for Feature Access Codes" section.
Contents
• Information About Feature Access Codes
• How to Configure Feature Access Codes
• Configuration Examples for Feature Access Codes
• Feature Information for Feature Access Codes
Information About Feature Access Codes
To enable Feature Access Codes, you should understand the following concept:
Feature Access Codes
Feature Access Codes (FACs) are special patterns of characters that are dialed from a telephone keypad to invoke particular features. For example, a phone user might press **1, then press 2345 to forward all incoming calls to extension 2345.
Typically, FACs are invoked using a short sequences of digits that are dialed using the keypad on an analog phone, while IP phones users select soft keys to invoke the same features. In Cisco Unified CME 4.0 and later, the same FACs that are available for analog phones can be enabled on IP phones. This allows phone users to select a particular feature or activate/deactivate a function in the same manner regardless of phone type.
FACs are disabled on IP phones until they are explicitly enabled. You can enable all standard FACs for all SCCP phones registered in Cisco Unified CME or you can define a custom FAC or alias to enable one or more individual FACs.
All FACs except the call-park FAC are valid only immediately after a phone is taken off hook. The call-park FAC is considered a transfer to a call-park slot and therefore is only valid after the Trnsfer soft key (IP phones) or hookflash (analog phones) is used to initiate a transfer.
Table 45 contains a list of the standard predefined FACs.
How to Configure Feature Access Codes
This section contains the following tasks:
• Enabling Feature Access Codes
• Verifying Feature Access Codes
Enabling Feature Access Codes
To enable standard FACs or create custom FACs, perform the following steps:
SUMMARY STEPS
1. enable
2. configure terminal
3. telephony-service
4. fac {standard | custom {alias alias-tag custom-fac to existing-fac [extra-digits]} | feature custom-fac}}
5. end
DETAILED STEPS
Verifying Feature Access Codes
To verify the FAC configuration, perform the following step.
Step 1 show telephony-service fac
This command displays a list of FACs that are configured on the Cisco Unified CME router. The following example shows the output when standard FACs are enabled:
Router# show telephony-service fac
telephony-service fac standard
callfwd all **1
callfwd cancel **2
pickup local **3
pickup group **4
pickup direct **5
park **6
dnd **7
redial **8
voicemail **9
ephone-hunt join *3
ephone-hunt cancel #3
ephone-hunt hlog *4
ephone-hunt hlog-phone *5
The following example shows the output when custom FACs are configured:
Router# show telephony-service fac
telephony-service fac custom
callfwd all #45
alias 0 #1 to **4121
alias 1 #2 to **4122
alias 4 #4 to **4124
Configuration Examples for Feature Access Codes
This section contains the following configuration example:
FAC: Example
The following example shows how to enable standard FACs for all phones:
Router# telephony-service
Router(config-telephony)# fac standard
fac standard is set!
Router(config-telephony)#
The following example shows how the standard FAC for the Call Forward All feature is changed to a custom FAC (#45). Then an alias is created to map a second custom fac to #45 plus an extension (1111). The custom FAC (#44) allows the phone user to press #44 to forward all calls all calls to extension 1111, without requiring the phone user to dial the extra digits that are the extension number.
Router# telephony-service
Router(config-telephony)# fac custom callfwd all #45
fac callfwd all code has been configured to #45
Router(config-telephony)# fac custom alias 0 #44 to #451111
fac alias0 code has been configurated to #44!
alias0 map code has been configurated to #451111!
The following example shows how to define an alias for the group pickup of group 123. The alias substitutes the digits #4 for the standard FAC for group pickup (**4) and add s the the group number (123) to the dial pattern. Using this custom FAC, a phone user can dial #4 to pick up a ringing call in group 123, instead of dialing the standard FAC **4 plus the group number 123.
Router# telephony-service
Router(config-telephony)# fac custom alias 5 #4 to **4123
Additional References
The following sections provide references related to Cisco Unified CME features.
Related Documents
Related Topic Document TitleCisco Unified CME configuration
• Cisco Unified CME Command Reference
Cisco IOS commands
• Cisco IOS Voice Command Reference
Cisco IOS configuration
• Cisco IOS Voice Configuration Library
Phone documentation for Cisco Unified CME
Technical Assistance
Feature Information for Feature Access Codes
Table 46 lists the features in this module and enhancements to the features by version.
To determine the correct Cisco IOS release to support a specific Cisco Unified CME version, see the Cisco Unified CME and Cisco IOS Software Version Compatibility Matrix at http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_documentation_roadmap09186a0080189132.html.
Use Cisco Feature Navigator to find information about platform support and software image support. Cisco Feature Navigator enables you to determine which Cisco IOS software images support a specific software release, feature set, or platform. To access Cisco Feature Navigator, go to http://www.cisco.com/go/cfn. An account on Cisco.com is not required.
Note Table 46 lists the Cisco Unified CME version that introduced support for a given feature. Unless noted otherwise, subsequent versions of Cisco Unified CME software also support that feature.
Table 46 Feature Information for Feature Access Codes
Feature Name Cisco Unified CME
Version Feature InformationFeature Access Codes
4.0
Feature access codes (FACs) were introduced.
Posted: Wed Aug 15 13:51:58 PDT 2007
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