Cisco IP Telephony Disaster Recovery System Administration Guide for Cisco Unified MobilityManager, Release 1.2

Table Of Contents

Cisco IP Telephony Disaster Recovery System Administration Guide for Cisco Unified MobilityManager 1.2

What is the Disaster Recovery System?

Quick-Reference Tables for Backup and Restore Procedures

Backup Quick Reference

Restore Quick Reference

Supported Features and Components

System Requirements

How to Access the Cisco Disaster Recovery System

Master Agent Duties and Activation

Duties That the Master Agent Performs

Local Agents

Duties That Local Agents Perform

Configuring Features to Back Up

Configuring a Storage Location

Configuring a Backup Schedule

Starting a Manual Backup

Checking Backup Status

Checking the Status of the Current Backup Job

Restoring a Backup File

Viewing the Restore Status

Viewing the Backup and Restore History

Backup History

Restore History

Trace Files

Command Line Interface

Related Documentation

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Cisco IP Telephony Disaster Recovery System Administration Guide for Cisco Unified MobilityManager 1.2

This guide provides an overview of the Disaster Recovery System, describes how to use the Disaster Recovery System, and provides procedures for completing various backup-related tasks and restore-related tasks. This guide serves as a reference and procedural guide that is intended for users of Cisco Unified MobilityManager.

This document includes the following topics:

• What is the Disaster Recovery System?

• Quick-Reference Tables for Backup and Restore Procedures

• Supported Features and Components

• System Requirements

• How to Access the Cisco Disaster Recovery System

• Master Agent Duties and Activation

• Local Agents

• Configuring Features to Back Up

• Configuring a Storage Location

• Configuring a Backup Schedule

• Starting a Manual Backup

• Checking Backup Status

• Restoring a Backup File

• Viewing the Backup and Restore History

• Trace Files

• Command Line Interface

• Related Documentation

What is the Disaster Recovery System?

The Cisco Disaster Recovery System (DRS), which can be invoked from Cisco Unified MobilityManager 1.2 Administration, provides full data backup and restore capabilities. The Cisco Disaster Recovery System allows you to perform regularly scheduled automatic or user-invoked data backups. DRS supports only one backup schedule at a time.

The Cisco Disaster Recovery System includes the following capabilities:

•A user interface for performing backup and restore tasks.

•A system architecture for performing backup and restore functions.

•A scheduling engine to initiate tasks at user-specified times.

•Archive backups to a physical tape drive or remote sftp server.

The Cisco Disaster Recovery System contains two key functions, Master Agent (MA) and Local Agent (LA). The Master Agent coordinates backup and restore activity with all the Local Agents.

The system automatically activates both the Master Agent and the Local Agent.

Note The Cisco Disaster Recovery System does not provide migration of data from other platforms to Cisco Unified MobilityManager 1.2.

Quick-Reference Tables for Backup and Restore Procedures

The following tables provide a quick reference for the backup and restore procedures.

Backup Quick Reference

Table 1 provides a quick, high-level reference to the major steps, in chronological order, that you must perform to do a backup procedure by using the Cisco Disaster Recovery System.

Table 1 Major Steps for Performing a Backup Procedure

Action

Reference

Configure Features to Back Up—Before you can run a backup job, you must choose the features that you want to back up.

"Configuring Features to Back Up" section

Configure a Storage Location—You must choose the physical location where you want to store the backup file.

"Configuring a Storage Location" section

Configure a Scheduled Backup or start a Manual Backup—You can perform an immediate manual backup or configure a regularly scheduled backup.

Note Either a manual or a scheduled backup backs up the server data.

To configure a scheduled backup, see "Configuring a Backup Schedule" section.

To start a manual backup, see "Starting a Manual Backup" section.

Check the Status of the Backup—While a backup is running, you can check the status of the current backup job.

"Checking Backup Status" section

Restore Quick Reference

Table 2 provides a quick, high-level reference to the major steps, in chronological order, that you must perform to do a restore procedure by using the Cisco Disaster Recovery System.

Table 2 Major Steps for Performing a Restore Procedure

Action

Reference

Choose Storage Location—You must first choose the storage location from which you want to restore a backup file.

"Restoring a Backup File" section

Choose the Backup File—From a list of available files, choose the backup file that you want to restore.

"Restoring a Backup File" section

Choose Features—From the list of available features, choose the features that you want to restore.

"Restoring a Backup File" section

Check the Status of the Restore—While the restore process is running, you can check the status of the current restore job.

"Viewing the Restore Status" section

Supported Features and Components

For the Cisco Unified MobilityManager 1.2, you can back up and restore the following feature and component. For each feature that you choose, the system backs up all of its subcomponents automatically:

Feature

Components

CMM—Cisco Mobility Manager

DB

System Requirements

Make sure that Cisco Unified MobilityManager 1.2 is running.

How to Access the Cisco Disaster Recovery System

To access the Cisco Disaster Recovery System, choose Disaster Recover System from the Navigation menu in the upper, right corner of Cisco Unified MobilityManager Administration window. Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Note You set the Administrator username and password during Cisco Unified MobilityManager installation, and you can change the Administrator password or set up a new Administrator account by using the Command Line Interface (CLI). Refer to the Cisco IP Telephony Platform Administration Guide for more information.

Master Agent Duties and Activation

The system automatically activates the Master Agent.

Duties That the Master Agent Performs

The Master Agent performs the following duties:

•The MA stores systemwide component registration information.

•The MA maintains a complete set of scheduled tasks in the Cisco Unified MobilityManager database. When it receives updates from the user interface, the MA sends executable tasks to the applicable Local Agents, as scheduled. (Local Agents execute immediate-backup tasks without delay.)

•You access the MA through the Disaster Recovery System user interface to perform activities such as scheduling backups, adding a new backup task for a specific server, updating or reviewing an existing entry, displaying status of executed tasks, and performing system restoration.

•The MA stores backup sets on a locally attached tape drive or a remote network location.

Local Agents

Each Cisco Unified MobilityManager server must have its own Local Agent to perform backup and restore functions for its server.

Note By default, a local agent automatically gets activated.

Duties That Local Agents Perform

The Local Agent runs backup and restore scripts.

Configuring Features to Back Up

Before you can schedule or start a backup job, you must configure the features that you want to back up. Perform the following steps to choose the features that you want to back up.

Procedure

Step 1 Navigate to the Disaster Recovery System. Log in to Cisco Unified MobilityManager Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified MobilityManager Administration window, and click Go.

The Disaster Recovery System Logon window displays.

Step 2 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 3 Navigate to Backup>Configure Features.

Note Changing a backup feature changes it for both manual and scheduled backups.

Step 4 From the list of available features, choose the feature or features that you want to include in the backup and click Save. You must choose at least one feature.

Step 5 Continue with the next procedure for configuring a storage location.

Configuring a Storage Location

Before using the Disaster Recover System, you must configure the location where you want the backup file to be stored. Perform the following steps to configure the storage location.

Procedure

Step 1 Navigate to the Disaster Recovery System. Log in to Cisco Unified MobilityManager Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified MobilityManager Administration window, and click Go.

The Disaster Recovery System Logon window displays.

Step 2 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 3 Navigate to Backup>Storage Location. The Storage Location window displays.

Step 4 Choose the number of backup files to store on a network directory.

Step 5 Choose one of the following storage destination options and enter the appropriate field values:

•Tape Device—Stores the backup file on a locally attached tape drive. Choose the appropriate tape device from the list.

•Network Directory—Stores the backup file on a networked drive accessed through an SFTP connection. Enter the following required information:

–Server name: Name or IP address of the network server

–Path name: Path name for the directory where you want to store the backup file

–User name: Valid username for an account on the remote system

–Password: Valid password for the account on the remote system

Note You must have access to an SFTP server to configure a network storage location.

Step 6 To update these settings, click Save.

Step 7 Continue with either a manual or a scheduled backup.

Configuring a Backup Schedule

You can schedule a backup to start at a specified date and time and configure it either run once or at a specified frequency. The system automatically backs up the features that you selected on the Configure Features menu. Perform the following steps to configure a backup schedule.

Procedure

Step 1 Navigate to the Disaster Recovery System. If you are currently in Cisco Unified MobilityManager Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified MobilityManager Administration window and click Go.

The Disaster Recovery System Logon window displays.

Step 2 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 3 Navigate to Backup>Scheduler. The Scheduler window displays.

Step 4 If the Scheduler is not enabled, click Enable Scheduler.

Step 5 Choose the date and time when you want the backup to begin.

Step 6 Choose the frequency at which you want the backup to occur: Once, Daily, Weekly, or Monthly. If you choose Weekly, you can also choose the days of the week when the backup will occur.

To set the backup frequency to Weekly, occurring Tuesday through Saturday, click Set Default.

Step 7 To update these settings, click Save.

Step 8 The next backup occurs automatically at the time that you set.

Starting a Manual Backup

You can manually start a backup of the features that you selected on the Configure Features menu. Perform the following steps to start a manual backup.

Procedure

Step 1 Navigate to the Disaster Recovery System. Log in to Cisco Unified MobilityManager Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified MobilityManager Administration window, and click Go.

The Disaster Recovery System Logon window displays.

Step 2 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 3 Navigate to Backup>Manual Backup. The Manual Backup window displays.

Step 4 Make sure the features that you want to back up are selected. To choose other features, see the Configuring Features to Back Up section.

Step 5 To begin the manual backup, click Start Backup.

Checking Backup Status

You can check the status of the current backup job and cancel the current backup job. To view the backup history, see "Viewing the Backup and Restore History" section.

Checking the Status of the Current Backup Job

Perform the following steps to check the status of the current backup job.

Procedure

Step 1 Navigate to the Disaster Recovery System. Log in to Cisco Unified MobilityManager Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified MobilityManager Administration window, and click Go.

The Disaster Recovery System Logon window displays.

Step 2 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 3 Navigate to Backup>Current Status. The Backup Status window displays.

Step 4 To view the backup log file, click the log filename link.

Step 5 To cancel the current backup, click Cancel Backup.

Restoring a Backup File

The Restore Wizard walks you through the steps that are required to restore a backup file. To perform a restore, use the procedure that follows.

Procedure

Step 1 Navigate to the Disaster Recovery System. Log in to Cisco Unified MobilityManager Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified MobilityManager Administration window, and click Go.

The Disaster Recovery System Logon window displays.

Step 2 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 3 Navigate to Restore>Restore Wizard. The Restore Wizard Step 1window displays.

Step 4 Choose the storage location from which you want to restore the file and enter the following required information for the chosen storage location:

•Tape Device—Restores the backup file from a locally attached tape drive. Choose the appropriate tape device from the list.

•Network Directory—Restores the backup file from a networked drive that is accessed through an sftp connection. Enter the following required information:

–Server name: Name or IP address of the network server

–Path name: Path name for the directory from which you want to restore the backup file

–User name: Valid username for an account on the remote system

–Password: Valid password for the account on the remote system

Step 5 Click Next. The Restore Wizard Step 2 window displays.

Step 6 Choose the backup file that you want to restore.

Note The backup filename indicates the date and time that the system created the backup file.

Step 7 Click Next. The Restore Wizard Step 3 window displays.

Step 8 Choose the features that you want to restore.

Note Only the features that were backed up to the file that you chose display.

Step 9 Click Next. The Restore Wizard Step 4 window displays.

Step 10 To start restoring the data, click Restore.

You get prompted to choose the feature you want to restore.

Step 11 Choose the features.

Step 12 To view the status of the restore, see Viewing the Restore Status.

Step 13 Restart the server.

Viewing the Restore Status

To check the status of the current restore job, perform the following steps:

Procedure

Step 1 Navigate to the Disaster Recovery System. Log in to Cisco Unified MobilityManager Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified MobilityManager Administration window, and click Go.

The Disaster Recovery System Logon window displays.

Step 2 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 3 Navigate to Restore>Status. The Restore Status window displays.

Step 4 To view the restore log file, click the log filename link.

Viewing the Backup and Restore History

Using the following procedures, you can see the last 20 backup and restore jobs.

Backup History

Perform the following steps to view the backup history.

Procedure

Step 1 Navigate to the Disaster Recovery System. Log in to Cisco Unified MobilityManager Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified MobilityManager Administration window, and click Go.

The Disaster Recovery System Logon window displays.

Step 2 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 3 Navigate to Backup>History. The Backup History window displays.

Step 4 From the Backup History window, you can view the backups that you have performed, including filename, storage location, completion date, result, and features that are backed up.

Note The Backup History window displays only the last 20 backup jobs.

Restore History

Perform the following steps to view the restore history.

Procedure

Step 1 Navigate to the Disaster Recovery System. Log in to Cisco Unified MobilityManager Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified MobilityManager Administration window, and click Go.

The Disaster Recovery System Logon window displays.

Step 2 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 3 Navigate to Restore>History. The Restore History window displays.

Step 4 From the Restore History window, you can view the restores that you have performed, including filename, storage location, completion date, result, and the features that were restored.

Note The Restore History window displays only the last 20 restore jobs.

Trace Files

In this release of the Cisco Disaster Recovery System, trace files for the Master Agent, the GUI, and each Local Agent get written to the following locations:

•For the Master Agent, the trace file is /var/log/active/platform/drf/trace/drfMA0*

•For each Local Agent, the trace file is /var/log/active/platform/drf/trace/drfLA0*

•For the GUI, the trace file is /var/log/active/platform/drf/trace/drfConfLib0*

You can view trace files by using the command line interface. See the Cisco IP Telephony Platform Administration Guide for more information.

Command Line Interface

The Cisco Disaster Recovery System also provides command-line access to a subset of backup and restore functions, as shown in Table 3. For more information on these commands and on using the command line interface, see the Cisco IP Telephony Platform Administration Guide.

Table 3 Cisco Disaster Recovery System Command Line Interface

Command

Description

utils disaster_recovery backup

Starts a manual backup by using the features that are configured in the Cisco Disaster Recovery System interface

utils disaster_recovery restore

Starts a restore and requires parameters for backup location, filename, and features to restore

utils disaster_recovery status

Displays the status of ongoing backup or restore job

utils disaster_recovery show_backupfiles

Displays existing backup files

utils disaster_recovery cancel_backup

Cancels an ongoing backup job

utils disaster_recovery show_registration

Displays the currently configured registration

utils disaster_recovery show_tapeid

Displays the tape identification information

Related Documentation

Refer to the following documentation about related Cisco IP Telephony applications and products:

•Cisco Unified MobilityManager Quick Start Guide

•Cisco Unified MobilityManager Installation Guide

•Cisco Unified MobilityManager Administration Guide

•Cisco Unified MobilityManager User Guide

•Cisco Unified MobilityManager Release Notes

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Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

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We appreciate your comments.

Cisco Product Security Overview

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Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

•Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

•1 877 228-7302

•1 408 525-6532

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Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

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Submitting a Service Request

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Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

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Action	Reference
Configure Features to Back Up—Before you can run a backup job, you must choose the features that you want to back up.	"Configuring Features to Back Up" section
Configure a Storage Location—You must choose the physical location where you want to store the backup file.	"Configuring a Storage Location" section
Configure a Scheduled Backup or start a Manual Backup—You can perform an immediate manual backup or configure a regularly scheduled backup. Note Either a manual or a scheduled backup backs up the server data.	To configure a scheduled backup, see "Configuring a Backup Schedule" section. To start a manual backup, see "Starting a Manual Backup" section.
Check the Status of the Backup—While a backup is running, you can check the status of the current backup job.	"Checking Backup Status" section

Action	Reference
Choose Storage Location—You must first choose the storage location from which you want to restore a backup file.	"Restoring a Backup File" section
Choose the Backup File—From a list of available files, choose the backup file that you want to restore.	"Restoring a Backup File" section
Choose Features—From the list of available features, choose the features that you want to restore.	"Restoring a Backup File" section
Check the Status of the Restore—While the restore process is running, you can check the status of the current restore job.	"Viewing the Restore Status" section

Command	Description
utils disaster_recovery backup	Starts a manual backup by using the features that are configured in the Cisco Disaster Recovery System interface
utils disaster_recovery restore	Starts a restore and requires parameters for backup location, filename, and features to restore
utils disaster_recovery status	Displays the status of ongoing backup or restore job
utils disaster_recovery show_backupfiles	Displays existing backup files
utils disaster_recovery cancel_backup	Cancels an ongoing backup job
utils disaster_recovery show_registration	Displays the currently configured registration
utils disaster_recovery show_tapeid	Displays the tape identification information