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These topics describe how to manage the Cisco Conference Connection server.
The Cisco Conference Connection software must be started and running before users can log in and create and manage conference calls.
To start the Cisco Conference Connection server, select Start>Programs>Cisco Conference Connection>Start Cisco Conference Connection.
To stop the Cisco Conference Connection server, select Start>Programs>Cisco Conference Connection>Stop Cisco Conference Connection.
You must log into the Cisco Conference Connection web interface to set up the Cisco Conference Connection license and to manage conference calls. Users and administrators log into the same interface, but administrative capabilities are not visible to regular users.
To do administrative tasks, you must log into Cisco Conference Connection using a user ID that has been identified as an administrator in Cisco Conference Connection (as described in the "Identifying Cisco Conference Connection Administrators" section).
The cccadmin user is always given administrator privilege: if you are logging in for the first time, use the cccadmin user ID. You must create the cccadmin user in Cisco CallManager before you can log in using the ID; see the "Creating the Cisco Conference Connection Administrative User" section for more information.
The browser opens the Login for Cisco Conference Connection page.
Step 2 Enter your user name and password, and click Login.
Cisco Conference Connection logs you into the interface. If your account has administrative privileges, you will see the Administration Tasks and Reports link in the left-hand column along with the other links.
When you are finished, log out of the interface by clicking Logout.
You must enter a valid license key for the number of ports you purchased for use with Cisco Conference Connection. The number of ports determines the number of simultaneous callers that can be hosted on concurrent conference calls. For example, to support two simultaneous conference calls, one with 12 callers, the other with 8 callers, you would need a 20-port license.
One port is required for each telephone connected to the conference, not for each caller. For example, if five people meet in an office and use one telephone to dial into a conference, they count as one caller.
When users create conference calls, they reserve these ports. Other users cannot reserve ports that are already reserved for another conference. For example, if someone reserves 12 out of the 20 ports for a conference, anyone else who wants to schedule a conference for the same time can reserve at most 8 ports. When the conference starts, these ports remain reserved for the entire call, even if they are not all used. This ensures that late callers can still connect to their conferences.
You must log in as a Cisco Conference Connection administrator to perform this task.
When you install Cisco Conference Connection, it automatically enables a 6-port license. You do not have to enter a license key to use these 6 ports.
If 6 ports is insufficient for your needs, purchase the port license keys that meet your requirements, and have the license key documents on hand. You might need more than one key to enable the number of ports you require. For example, to upgrade to 100 ports, you must have a key to increase the 6-port license to 20 ports, and another key to increase the 20-port license to 100 ports.
At the time this document was written, these license key upgrades were available. See your Cisco representative for a current list of the key combinations you can purchase.
You must restart the Cisco Conference Connection server to update the license keys, so plan on doing this procedure during a time when there are no active conference calls.
Cisco Conference Connection opens the Administration Tasks and Reports page.
Step 2 Click Administer Licenses in the Administration Tasks section.
Cisco Conference Connection opens the License Settings for Cisco Conference Connection page.
Step 3 Enter the license key and click Update.
Cisco Conference Connection opens the License Settings Updated page and confirms the license update. If you have additional license keys to enter, click Enter additional License Keys.
You cannot enter keys for more ports than are supported on the server hardware.
Step 4 Restart the Cisco Conference Connection server.
a. Click Logout to log out of Cisco Conference Connection.
b. Select Start>Programs>Cisco Conference Connection>Stop Cisco Conference Connection to stop the server. Wait until the server is completely stopped before restarting it.
c. Select Start>Programs>Cisco Conference Connection>Start Cisco Conference Connection to restart the server.
These topics describe the Cisco Conference Connection user types and how to create administrators:
Cisco Conference Connection users are defined in Cisco CallManager. All users you create in Cisco CallManager can log into Cisco Conference Connection using the same user name and password they use to log into the Cisco CallManager user pages (for configuring their telephones). These "regular users" can add and view conferences in Cisco Conference Connection, and modify or delete any conference they own.
In addition to regular users, you can create Cisco Conference Connection administrators. Administrators can perform all regular-user tasks plus system-management tasks such as updating license keys, running system reports, deleting old conferences, and modifying conferences scheduled by any user. The "Creating the Cisco Conference Connection Administrative User" section explains how to create the initial administrator, cccadmin. The "Identifying Cisco Conference Connection Administrators" section explains how to identify additional administrators (or remove them).
Initially, the cccadmin user is the only administrator. If this suits your needs, you do not need to identify other administrators. Otherwise, you can identify as many administrators as you require.
If the cccadmin user is defined in Cisco CallManager, that user can log into Cisco Conference Connection as an administrator even though cccadmin does not appear in the administrator's list in Cisco Conference Connection. If you want to prevent someone from logging in using the cccadmin account, ensure you assign administrative access to at least one user in Cisco Conference Connection, and then delete the cccadmin user from Cisco CallManager.
You must log in as a Cisco Conference Connection administrator to perform this task.
The user IDs you add must already be defined in Cisco CallManager. See the "Creating the Cisco Conference Connection Administrative User" section for an example of creating a user in Cisco CallManager.
If you upgraded from Cisco Conference Connection 1.1, you can see the previous list of administrators by clicking Get list of initially configured Administrators at the bottom of the page. You can select users from this list and click Add to add them as administrators. The names must be defined as users in Cisco CallManager.
Cisco Conference Connection opens the Administration Tasks and Reports page.
Step 2 Click Administer Users in the Administration Tasks section.
Cisco Conference Connection opens the User Administration page. Existing administrators are listed.
Step 3 Identify the administrators:
Cisco Conference Connection includes an optional Information page that users can view by clicking Info in the web interface. Use this page to tell users the telephone numbers to use for calling into conferences, and to provide other useful information. If you wish, you can also disable the Information page to prevent users from viewing the information.
There are also several system-wide settings that control how users interact with Cisco Conference Connection.
You must log in as a Cisco Conference Connection administrator to perform this task.
Click the Info button to see how the page looks. This will help you decide what information to include in the various sections of the page.
Cisco Conference Connection opens the Administration Tasks and Reports page.
Step 2 Click Configure Settings/Information Page in the Administration Tasks section.
Cisco Conference Connection opens the Admin Settings/Information Configuration page.
Step 3 Modify the information settings as desired. Table 5-1 explains the fields.
Table 5-1 Information Page Settings
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Select whether to display the Info button to the user. If you do not display the Info button, users will not be able to open the Information page. Some information is still available: see individual descriptions for details. |
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Enter any urgent messages for your users. The information is displayed in the lower left of the web interface and on the Information page. The maximum message length is 200 characters. Leave the field blank to display no urgent message. |
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Enter any news that might be useful for users, such as system down-time. The information is only displayed on the Information page. |
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Enter the primary conference call number that users should dial to join a conference (the CTI route point for Cisco Conference Connection). In the second edit box, enter instructions for using the number. The information is displayed on the Information page, the Conference Information page for a given conference, and in the email notice conference owners can send to participants. |
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Enter any alternate conference call numbers. For example, external numbers, toll-free numbers, and so on. In the second edit box, enter instructions for using these numbers. The information is displayed on the Information page, the Conference Information page for a given conference, and in the email notice conference owners can send to participants. |
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Enter any additional information about connecting to conferences or for getting help. The information is displayed on the Information page, the Conference Information page for a given conference, and in the email notice conference owners can send to participants. |
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Enter information about who users should contact if they are having problems using Cisco Conference Connection, for example, if they need administrative intervention during a conference call. |
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Select whether to display information about other Conference Connection servers. If you display this information, it is displayed on the Information page. |
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Select whether passwords must be randomly generated:
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Select whether to hide conferences that are password-protected.
The Cisco Conference Connection IP Phone Service only displays unhidden conferences. Thus, if you require passwords for all conferences, and specify that they are always hidden, the service will not be useful and you should consider not making it available (as described in the "Creating the Cisco Conference Connection IP Phone Service" section). |
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Select whether the Hide Conference check box is checked or unchecked by default on the Add Conference page. The conference creator can change this selection. If a conference is hidden, only administrators and the conference creator can see the conference when listing conferences on the web interface. |
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Click this button to reset the settings to the last saved selections. |
Step 4 Click Modify to save your changes.
You can create a port usage report to see how Cisco Conference Connection resources have been used during a specified period of time. This can help you identify whether you have sufficient ports, or whether a significant number of ports are being reserved but not used. You might be able to identify chronic waste and work with the user who is reserving an unnecessarily large number of ports.
You must log in as a Cisco Conference Connection administrator to perform this task.
Cisco Conference Connection opens the Administration Tasks and Reports page.
Step 2 Click Port Usage in the Administration Reports section.
Cisco Conference Connection opens the Port Usage Report for Cisco Conference Connection page.
Step 3 Specify the search criteria for your report using these fields. A conference is only included in your report if it satisfies all search criteria:
To generate a report of all conferences during a date range, select the date range in these fields and leave all other fields blank.
Step 4 Click Submit to generate the report.
Cisco Conference Connection generates the port usage report. If any conferences match your search criteria, they are listed. Each row of the report includes this information:
In addition to the per-conference information, the report includes summary information about the number of conferences, the number of ports used verses those scheduled, and the number of conferences that no one attended.
Up to 100 conferences are displayed per page in the report. If your search criteria covers more than 100 conferences, you must page through the report to see all the information.
As an administrator, you can delete groups of old conferences rather than delete them one at a time. Deleting old conferences frees room in your database. As a guideline, consider deleting conferences that are older than 30 days.
You must log in as a Cisco Conference Connection administrator to perform this task.
Cisco Conference Connection opens the Administration Tasks and Reports page.
Step 2 Click Bulk Delete Past Conferences in the Administration Tasks section.
Cisco Conference Connection opens the Bulk Delete Past Conferences for Cisco Conference Connection page.
Step 3 Select the start (From field) and end (To field) dates for the time period in which you want to delete all of the conferences. You can not select conferences within this date range to save or delete; all conferences in the range will be deleted.
Click Calendar if you would like to choose see a calendar and select a date by clicking on it in the calendar. When viewing the calendar, click < or > to move through the months, and << or >> to move through the years. Or, select the month and year in the drop-down and edit boxes.
Step 4 Click Submit.
Cisco Conference Connection deletes all conferences within the selected date range.
Here are some tips for managing conferences and getting good performance from Cisco Conference Connection:
Posted: Thu Jul 3 00:01:33 PDT 2003
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