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Table Of Contents
Adding the DPA 7630/7610 to Cisco CallManager
Setting Up the Voice Mail Hunt Group Using Cisco CallManager 4.1 or Later
Configuring the DPA Ports and Phones
Configuring the Message Waiting Light
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco DPA 7630/7610 Voice Mail Gateway Version 1.3(1) Integration with Cisco CallManager 4.x and later
August 7, 2006
These release notes are for use with the Cisco DPA 7630/7610 Voice Mail Gateways with software version 1.3(1) and Cisco CallManager Release 4.1 or later. The DPA 7630/7610 integrates Definity and Meridian 1 PBX systems and Octel voice mail systems with Cisco CallManager systems.
These release notes contain the following topics:
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Overview of Integration Steps
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Documentation Roadmap
Refer to the Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide for details about installing and administering the DPA 7630/7610. This guide ships with the DPA 7630/7610 and is also available online at this location:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_access/7630adpt/dpa_v1_3/index.htm
Because the DPA 7630/7610 depends on information from the Cisco CallManager system and the Octel voice messaging system, you must verify that these systems are set up properly before configuring the DPA 7630/7610. You must also obtain some information from these systems to set up the DPA 7630/7610.
Overview of Integration Steps
Use these release notes in conjunction with the following manual:
Cisco 7630/7610 Voice Mail Gateways Administration Guide (1.3), chapter "Preparing the Cisco CallManager and Octel Systems," located at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_access/7630adpt/dpa_v1_3/admin_gd/7630plan.htm
Perform the following steps:
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Configuring Cisco CallManager
The DPA requires minor changes to Cisco CallManager because when you add the DPA 7630/7610 to the IP network, Cisco CallManager recognizes the ports as Cisco IP Phones. Therefore, you need to add these ports to the Cisco CallManager database. Additionally, because of the close interaction of the DPA 7630/7610 with the voice mail system, you must ensure that some key voice mail settings on the Cisco CallManager system are properly configured.
The DPA 7630/7610 connects to Cisco CallManager to provide the following capabilities:
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The DPA 7630/7610 provides connection to the Octel voice messaging system by emulating IP phones. These emulated phones appear in the Cisco CallManager database.
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Some ports on the DPA 7630/7610 handle MWI commands from the Octel system. An additional "virtual" IP phone sends these messages to the Cisco CallManager system. Cisco CallManager then sets the MWI on the Cisco IP Phones.
When reviewing the following tasks, if you need additional instructions, refer to the Cisco CallManager Administration Guide or the online help in the Cisco CallManager application:
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Adding the DPA 7630/7610 to Cisco CallManager
When the DPA 7630/7610 and Cisco CallManager connect, the ports on the DPA 7630/7610 appear as IP phones in the Cisco CallManager database. An additional "virtual" port also appears as an IP phone to Cisco CallManager, but it does not have any correspondence to a physical port. It is created by the DPA 7630/7610 to handle MWI commands to Cisco CallManager.
Using Auto-Registration
You can choose to have the DPA 7630/7610 automatically added to Cisco CallManager using auto-registration. To do this, you must verify that auto-registration is enabled in Cisco CallManager. Refer to the documentation or online help included with the Cisco CallManager application for details.
When the DPA 7630/7610 connects to Cisco CallManager through auto-registration, the ports connected between the DPA 7630/7610 and the Octel system are registered as Cisco IP Phones. These ports are actually emulated IP phones used to access the voice mail system and to process MWI commands.
Cisco CallManager only recognizes these IP phones after the Octel voice mail system is up and running. Therefore, verify that the Octel system and the Cisco DPA 7630/7610 systems are up before completing these tasks in Cisco CallManager.
Auto-registration automatically assigns phones a directory number. The directory number assigned is the next one available in sequential order within the device pool assigned to this phone type in Cisco CallManager. However, if you need to, you can modify this directory number for each emulated phone (see the "Configuring the DPA Ports and Phones" section).
During auto registration, the host name assigned to the DPA 7630/7610 is used to populate the MAC address field in the record for the emulated phone in Cisco CallManager. The default host name is: SEP + the last 10 digits of the MAC address of the DPA 7630/7610. Typically, you should not change the default host name, but to do so, see the "Setting the Host Name" section in the Cisco 7630/7610 Voice Mail Gateways Administration Guide (1.3).
Cisco CallManager requires unique MAC addresses for all devices, but all 24 ports on the DPA 7630/7610 share the same MAC address. Therefore, auto-registration includes a process that converts the host name into unique MAC addresses for each port:
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The virtual port is assigned 25 as its port number.
Manually Adding the DPA 7630/7610
If you want to assign specific directory numbers to the emulated IP phones on the DPA 7630/7610 without using auto-registration, you must manually add each phone to the Cisco CallManager database. Keep in mind several important facts:
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Setting Up the Voice Mail Hunt Group Using Cisco CallManager 4.1 or Later
You must configure several settings in Cisco CallManager to ensure that the voice mail hunt group is set up properly for the DPA 7630/7610. You must configure these settings for each Cisco CallManager system in a cluster, and you must stop and restart Cisco CallManager after making these changes.
Refer to the instructions specific to the version of Cisco CallManager that you are using with the DPA 7630/7610.
On Cisco CallManager 4.1 or later, you must configure some service parameters, but you must also configure the voice mail port and voice mail profile. These sections provide an overview of these steps:
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Configuring Voice Mail Service Parameters on Cisco CallManager 4.1 or Later
Follow these steps to configure the voice mail service parameters on Cisco CallManager 4.1 or later:
Step 1
Step 2
Step 3
Step 4
Creating the Pilot Port for the Voice Mail Hunt Group
You need to create the voice mail pilot number, which is the number users enter to access their voice mail messages. This number should correspond to the directory number of the first voice mail port (see the "Configuring Call Ports" section) and the pilot directory number entered on the DPA 7630/7610 (see Cisco 7630/7610 Voice Mail Gateways Administration Guide (1.3).
Follow these steps to create the voice mail pilot port:
Step 1
Step 2
Note
Step 3
Step 4
Creating Voice Mail Profile for the Voice Mail Hunt Group
The voice mail profile enables you to assign a user a different mail box number than their extension number. So, if users have an extension that is a different number than their voice mailbox on the Octel system, they can still access their voice mail using the pilot directory number.
Step 1
Step 2
Step 3
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Note
Step 4
Configuring the DPA Ports and Phones
From the perspective of the DPA 7630/7610, several types of ports exist:
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To Cisco CallManager, these ports on the DPA appear as IP phones, but the PBX MWI ports do not appear in Cisco CallManager. The Cisco CallManager database also contains records of all the end-user phones. You must configure each of these phones in Cisco CallManager to ensure that calls are processed properly. You access the phones using the Devices > Phone menu in Cisco CallManager.
These sections provide details about the required settings in Cisco CallManager for the different ports:
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Configuring Call Ports
Use call ports to connect lines from the Octel system that handle incoming messages, such as voice mail access, and outgoing calls such as fax calls, outgoing calls to pagers, and so on. However, a particular line from the Octel system must support either incoming or outgoing calls; it cannot support both.
Outgoing Calls
Do not include the call ports supporting outgoing calls in the voice mail hunt groups. Otherwise, configure these lines in Cisco CallManager as you normally would, assigning directory numbers to them.
Incoming Calls
The call ports supporting incoming calls require additional configuration in Cisco CallManager. In these cases, these lines and their corresponding call ports compose the voice mail hunt groups.
See Table 1 for an overview of the required settings for Cisco CallManager 4.1 and later.
Using Hunt Lists and Line Groups
Calls should be distributed to DPA ports from CallManager using the
Hunt Pilot/Hunt List/ Line Group feature in Cisco CallManager 4.x.
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Configuring Octel MWI Ports
The DPA 7630/7610 uses the Octel MWI ports to handle MWI messages from the Octel system. You can also enable these lines to support outgoing call processing. However, you must not configure these ports to handle any incoming call processing. See Table 2 for an overview of the required settings for Cisco CallManager 4.1 and later.
Configuring the Virtual Port
The DPA 7630/7610 automatically creates and uses the virtual port to send MWI messages to Cisco CallManager. One virtual port is created regardless of the number of Octel MWI ports you have. The virtual phone settings are similar to the Octel MWI port. See Table 3 for an overview of the required settings for both Cisco CallManager 4.1 and later.
Table 3 Virtual Port Configuration Settings
Directory Number
Assign a directory number to this phone.
Call Waiting
Disable call waiting.
Call Forwarding
Do not set
Configuring End-User Phones
Although the DPA 7630/7610 does not directly interact with the end-user phones, the phone configuration must be verified to properly forward to voice mail. By default, all directory numbers assigned to a phone will use the default voice mail profile. If the voice mail profile created earlier was selected as the default Voice Mail Profile for the system, then all phones should use this profile and no further device configuration is required. If the voice mail profile created earlier was not selected as the default, then each directory number must be updated to use the newly created Voice Mail Profile, as shown below:
Step 1
Step 2
Step 3
Configuring the Message Waiting Light
In Cisco CallManager, you must set the option to enable the message waiting light on Cisco IP Phones. After you configure these settings, you must record the values and enter them on the DPA 7630/7610 (see the Cisco 7630/7610 Voice Mail Gateways Administration Guide (1.3).
You must configure these settings for each Cisco CallManager system in a cluster.
Creating a Message Waiting Indicator (MWI) On Number
Step 1
Step 2
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Step 4
Creating a Message Waiting Indicator (MWI) Off Number
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Step 2
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Step 4
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
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Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
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You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:
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Attn: Customer Document Ordering
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San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to:
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A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
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