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Table Of Contents
Release Notes for New Hardware for Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptors
Introduction to the Cisco ATA Analog Telephone Adaptor
Software Required for New Cisco ATA Hardware
Obtaining Technical Assistance
Release Notes for New Hardware for Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptors
March 17, 2004
A new hardware release is now available for the CiscoATA186 and CiscoATA188 Analog Telephone Adaptor series. This new hardware release introduces eight new stock keeping units (SKUs) to cisco.com:
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ATA186-I1-A
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This new hardware release for the CiscoATA has the same form factor and features as the older hardware. The new SKUs are required because the software requirement for the new hardware is different from the older ATA hardware. For more information, see the "Software Required for New CiscoATA Hardware" section .
Contents
These release notes provide the following information:
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Introduction to the Cisco ATA Analog Telephone Adaptor
The CiscoATA is an analog telephone adaptor that allows traditional analog telephones to operate on IP-based telephony networks. The CiscoATA supports two voice ports, each with its own independent telephone number.
Two CiscoATA products are available to Cisco customers—the CiscoATA186 and the CiscoATA188. Both products run the same software and have two voice ports. The CiscoATA186 has one RJ45 port that provides access to an Ethernet network. The CiscoATA188 has an Ethernet switch and two RJ45 ports—one for accessing an Ethernet network and one for connecting a downstream Ethernet device such as a PC.
Software Required for New Cisco ATA Hardware
The new CiscoATA hardware requires release 3.1 and later of the CiscoATA software, which is now available on cisco.com. Release 3.1 runs on both the older and newer CiscoATA hardware.
Once logged in to cisco.com, you can download CiscoATA software from:
http://www.cisco.com/cgi-bin/tablebuild.pl/ata186
For more information about downloading and upgrading software, see the CiscoATA administrator's guides for the signaling protocol you are using. The administrator's guides can be found at the following location:
http://www.cisco.com/univercd/cc/td/doc/product/voice/ata/ataadmn/index.htm
Power Denial Support
The new Cisco ATA hardware supports power denial (battery removal) capability for its FXS ports when a call is disconnected.
Related Documentation
Use these release notes in conjunction with the documents located at this index:
http://www.cisco.com/univercd/cc/td/doc/product/voice/ata/index.htm
Obtaining Documentation
The following sections explain how to obtain documentation from CiscoSystems.
World Wide Web
You can access the most current Ciscodocumentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Ciscodocumentation and additional literature are available in a CiscoDocumentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
You can order Cisco documentation in these ways:
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http://www.cisco.com/cgi-bin/order/order_root.pl
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http://www.cisco.com/go/subscription
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Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
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If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC WebSite and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
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The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC WebSite.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
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Posted: Fri Mar 12 15:32:25 PST 2004
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