|
|
Cisco Personal Assistant provides Cisco IP Phone Productivity Services 1.1, a suite of applications for Cisco IP Phone Models 7960 and 7940. With these extensible markup language (XML)-based applications, users can check their calendar, e-mail and voice mail, and they can synchronize their list of Outlook contacts with their Cisco CallManager address book entries.
These release notes for Cisco IP Phone Productivity Services 1.1 contain information on the following topics:
For information about Cisco IP Phone Productivity Services, refer to the following documents:
For information about Cisco Personal Assistant, refer to the following documents:
For information about Cisco IP Phones Models 7960/7940, refer to the following documents:
For information about Cisco CallManager, refer to the following documents:
For information about using Personal Address Book and Personal Fast Dials, refer to the following document:
You can access information about Cisco voice products online.
On page 2-6 of the Cisco IP Phone Productivity Services Administration Guide, Step 2 of the procedure for Installing Cisco IP Phone Productivity Services says to use a web browser to access the following URL:
http://www/cisco.com/kobayashi/sw-center/telephony/callmgr/callmgr.shtml
Step 3 of the procedure says to locate the Cisco IP Phone Productivity Services application and download the file:
cm-pps-ffr.1-1.exe
In Step 2, the correct URL is:
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-prod-svcs
In Step 3, the correct file name for the Cisco IP Phone Productivity Services 1.1 application is:
cipps-ffr.1-1-1.exe
Known problems are unexpected behaviors or defects in Cisco software releases. They are graded according to severity level. These release notes contain information for severity levels 1, 2, and 3 only.
You can search for known problems on the Cisco bug tracking system tool, called Bug Navigator II.
To access Bug Navigator II, perform one of the following actions:
Enter the following URL in your web browser:
http://www.cisco.com/support/bugtools
Log in to CCO and select Service & Support>Technical Assistance Center>Tools>Software Bug Toolkit Bug Navigator II
There are two known problems associated with Cisco IP Phone Productivity Services. See:
Bug ID CSCdv15750
 |
Note This problem impacts users of Cisco IP Phone Productivity Services. |
In secure mode, each time a user selects any service within Cisco IP Phone Productivity Services, the service prompts for login. The problems is that after logging in once after selecting a service, the user should not be asked for login again until the user exits Cisco IP Phone Productivity Services and logs in again.
The workaround is for the user to log in first before using any of the services within Cisco IP Phone Productivity Services. Then the user will not be prompted for further logins when he accesses a service within that session.
Bug ID CSCdv20941
When re-installing Cisco IP Phone Productivity Services, do not use the "Back" button from a server information dialog to go back to the re-installation options dialog to change the options. If you do so, the server information will be lost.
For example, if you forgot to uncheck one of the options, such as the "Change CallManager Information" box, you get a dialog box asking for the Cisco CallManager server's host name. If, instead of providing the parameters, you click the "Back" button to go back to the re-install option dialog box, the Cisco CallManager server information will be lost.
If you re-install Cisco IP Phone Productivity Services:
1. Make sure that you uncheck the boxes for servers where the information is correct and does not require changing. By default, all options are checked.
2. Use the "Start Copying Files" dialog that displays the settings and selections made during the installation to verify that all server host names are correct.
The following sections provide sources for obtaining documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at the following sites:
Cisco documentation and additional literature are available in a CD-ROM package. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Cisco documentation is available in the following ways:
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
This document is to be used in conjunction with the documents listed in the "Documentation Roadmap" section.
AccessPath, AtmDirector, Browse with Me, CCIP, CCSI, CD-PAC, CiscoLink, the Cisco Powered Network logo, Cisco Systems Networking Academy, the Cisco Systems Networking Academy logo, Fast Step, Follow Me Browsing, FormShare, FrameShare, GigaStack, IGX, Internet Quotient, IP/VC, iQ Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, MGX, the Networkers logo, Packet, RateMUX, ScriptBuilder, ScriptShare, SlideCast, SMARTnet, TransPath, Unity, Voice LAN, Wavelength Router, and WebViewer are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That's Possible, and Empowering the Internet Generation, are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Enterprise/Solver, EtherChannel, EtherSwitch, FastHub, FastSwitch, IOS, IP/TV, LightStream, MICA, Network Registrar, PIX, Post-Routing, Pre-Routing, Registrar, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0106R)
Copyright © 2001, Cisco Systems, Inc.
All rights reserved.
Posted: Thu Oct 25 08:42:00 PDT 2001
All contents are Copyright © 1992--2001 Cisco Systems, Inc. All rights reserved.
Important Notices and Privacy Statement.