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Table of Contents

Release Notes for Cisco Catalyst 4224 Access Gateway Switch for Cisco IOS Release 12.2(2)YC3
Contents
Introduction
System Requirements
Limitations and Restrictions
Bug Fixes In Cisco IOS Release 12.2(2)YC3
Caveats
Related Documentation
Obtaining Documentation
Obtaining Technical Assistance

Release Notes for Cisco Catalyst 4224 Access Gateway Switch for Cisco IOS Release 12.2(2)YC3


July 19, 2002


Note   You can find the most current Cisco IOS documentation on Cisco.com.  This set of electronic documents may contain updates and modifications made after the hard-copy documents were printed.

These release notes for the Cisco Catalyst 4224 Access Gateway Switch describe the software features provided in Cisco IOS Release 12.2(2)YC3. These release notes are updated as needed.


Note   MGCP is not supported even though it appears in the documentation and the CLI.

Contents

These release notes describe the following topics:

Introduction

The Cisco Catalyst 4224 Access Gateway Switch is an Ethernet switching router that provides Voice over IP (VoIP) gateway and IP telephony services. It is designed to be part of a centralized Cisco CallManager application.

System Requirements

This section describes the system requirements for Cisco IOS Release 12.2(2)YC3 and includes the following sections:

Memory Requirements

Table 1   Minimum Memory Recommendations for the Cisco Catalyst 4224 Access Gateway Switch

Platforms Image Name Software Image Flash
Memory Recommended
DRAM
Memory Recommended
Runs
From
Cisco c4224

IP/FW PLUS IPSEC 56

c4224-ik8o3sx3-mz

32 MB Flash

64 MB DRAM

RAM

 

IP PLUS IPSEC 56

c4224-ik8sx3-mz

32 MB Flash

64 MB DRAM

RAM

 

IP/FW PLUS IPSEC 3DES

c4224-ik9o3sx3-mz

32 MB Flash

64 MB DRAM

RAM

 

IP PLUS/3DES

c4224-ik9sx3-mz

32 MB Flash

64 MB DRAM

RAM

 

IP/FW/ PLUS

c4224-io3sx3-mz

32 MB Flash

64 MB DRAM

RAM

 

IP PLUS

c4224-isx3-mz

32 MB Flash

64 MB DRAM

RAM

 

BOOT

c4224-cboot-mz

32 MB Flash

64 MB DRAM

RAM

 

IP Plus/IPX/SNA/FW

c4224-a3ino3rsx3-mz

32 MB Flash

64 MB DRAM

RAM

 

IP Plus/IPX/SNA

c4224-a3inrsx3-mz

32 MB Flash

64 MB DRAM

RAM

 

IP Plus/IPX/SNA/FW/IPSec 56

c4224-a3ik8no3rsx3-mz

32 MB Flash

64 MB DRAM

RAM

 

IP Plus/IPX/SNA/FW/IPSec 3DES

c4224-a3ik9no3rsx3-mz

32 MB Flash

64 MB DRAM

RAM

Hardware Supported

Cisco IOS Release 12.2(2)YC3 supports:

Determining the Software Version

To determine the version of Cisco IOS software running on your Cisco Catalyst 4224 Access Gateway Switch, log in to the Cisco Catalyst 4224 Access Gateway Switch and enter the show version EXEC command:

Router> show version
Cisco Internetwork Operating System Software
IOS (tm) 12.1(5) Software (c4224-isx3-mz), Version 12.2(2)YC3, RELEASE SOFTWARE

Limitations and Restrictions

The following MIBs are supported:

The following Cisco proprietary MIBs are supported:

The following features are not supported in Release 12.2(2)YC3:

Bug Fixes In Cisco IOS Release 12.2(2)YC3

The following reported bugs have been fixed or resolved in Cisco IOS Release 12.2(2)YC3:

VLAN Numbering is for ISL, not Dot 1Q.

TGW crashes at vtsp_set_call_active_on_setup_req.

Missing information with show commands.

BRI L1 not coming up after first call.

On-hook CO battery voltage is too low.

Bisync half-duplex(default mode) hangs connection.

Show Controller missing some options on E1/PRI.

PSTN users will not hear Music on Hold (MoH) when a call is placed on hold by an IP phone that is in a G.711 region and the requirement for media termination point (MTP) is selected on the AGM.

DNs remained as E-164 dial peers on standby gateway.

IP phones cannot perform a network-side ringback if a call originates from a Public Switched Telephone Network (PSTN).

Remove interface FastEther5/0.

BRI Layer 1 T3 timer never times out.

13T: Crash when shutting point-to-point FR serial interface.

Could not remove "interface Vlan xxx" that was previously configured.

Spanning Tree shows all ports in forwarding state.

VLAN configuration in two different modes shows up differently.

VLAN does not show up until a switchport is associated with VLAN.

Trunk port gets assigned to all the VLANs in the device.

13T:Traceback 802F7614 802DE6BC 80303324 ... received during boot

11T/Trom:3660 keeps crashing.

On a dot1q trunk, all multicast hellos are sent to native VLAN.

Unable to configure MGCP T1-CAS/Analog-FXS using command line interface.

The FXS ground start port gets stuck in S_WAIT_RELEASE state.

Catalyst 4224 disconnects the call with reason channel unacceptable.

Check the console signals on Catalyst 4224.

Fax relay is not working.

Catalyst 4224 does not provide power to some ports for IP phones.

Changing configuration from PRI to CAS fails.

Change IPX/SNA image names to conform to IOS convention.

When the Catalyst 4224 is queried for cardIfCardIndex SNMP mib object, it does not return correct values.

Description: SNMP support is not available for the following LEDs on the chassis of Catalyst 4224:

Traceback seen when executing the following command on the Catalyst 4224 Access Gateway Switch:

no switchport trunk allowed vlan x

ccm dial-peer prefix does not work for subsequent downloads.

Caveats


Note   MGCP is not supported in this release even though it appears in the documentation and the CLI.

This section lists unresolved caveats that apply to this release of the Cisco Catalyst 4224 Access Gateway Switch. Caveats describe unexpected behavior or defects in the switch and its related software.

Description: An analog voice port configured with alaw companding port may experience excessive noise. The port also may not recognize DTMF digits in this configuration. Calls can still be received but there will be noise.

Workaround: Use A-to-u law transcoding at the T1/E1 or VoIP port.

Description: Memory corruption in tplus_encode_ulong. Under unknown conditions, a Cisco router running 12.2(3.4)T or later, and using TACACS+ accounting, may reload due to memory corruption.

Workaround: Disable TACACS+ accounting.

Description: If IP phones and fast ethernet ports are hard coded for speed and/or duplex, phones will never power up.

Workaround: Set both IP phone and fast ethernet ports for AUTO negotiation.

Description: Low latency queueing (LLQ) does not drop packets after configuration changes. If the configured LLW burst size is changed in a policy map that is attached to an interface but the configured LLQ bandwidth is not changed, priority queueing (PQ) will stop dropping packets. If the traffic going through PQ is much greater than the configured bandwidth, the minimum bandwidth guarantees of the classes are not met.

Workaround: Remove and re-attach the service policy.

Description: SNMP query to cpmCPUTotalTable returns incorrect values.

Workaround: None

Description: SNMP response for the variable card type returns unknown (1) when the following cards are inserted in the Catalyst 4224:

Without this variable, these cards cannot be found in Cisco View.

Workaround: None

Description: IP address table rows cannot be created or modified using SNMP.

Workaround: None

Description: The rows in ipNetToMediaTable cannot be created or modified using SNMP.

Workaround: None

Description: DiffServe CodePoint (DSCP) marking for voice packets is broken in 12.2(2 ) YC3 image.

Workaround: None

Description: Cannot transfer inbound VoIP calls between IP Phones in SRST mode.

Workaround: None


Note   If you have an account with Cisco.com, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, log in to Cisco.com and click Software Center: Cisco IOS Software: Bug Toolkit: Bug Navigator II. Another option is to go to http://www.cisco.com/support/bugtools/.

Related Documentation

The following sections describe the documentation available for the Cisco Catalyst 4224 Access Gateway Switch. These documents consist of hardware and software installation guides, Cisco IOS configuration guides and command references, system error messages, feature modules, and other documents.

Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on Cisco.com  and the Documentation CD-ROM.

Use these release notes with these documents:

Platform-Specific Documents

These documents are available for the Cisco Catalyst 4224 Access Gateway Switch on Cisco.com  :

On Cisco.com  at:

Technical Documents: Documentation Home Page: Catalyst Switches: Catalyst 4224

Feature Modules

Feature modules describe new features supported by Cisco IOS Release 12.2(2)YC3 and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the features, benefits, and configuration tasks as well as a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.

On Cisco.com  at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.2: New Feature Documentation

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2: New Feature Documentation

Feature Navigator

Feature Navigator is a web-based tool that enables you to quickly determine which Cisco IOS software images support a particular set of features and which features are supported in a particular Cisco IOS image.

Feature Navigator is available 24 hours a day, 7 days a week. To access Feature Navigator, you must have an account on Cisco.com. If you have forgotten or lost your account information, e-mail the Contact Database Administration group at cdbadmin@cisco.com. If you do not have an account on Cisco.com, go to http://www.cisco.com/register and follow the directions to establish an account.

To use Feature Navigator, you must have a JavaScript-enabled web browser such as Netscape 3.0 or later, or Internet Explorer 4.0 or later. Internet Explorer 4.0 always has JavaScript enabled. To enable JavaScript for Netscape 3.x or Netscape 4.x, follow the instructions provided with the web browser. For JavaScript support and enabling instructions for other browsers, check with the browser vendor.

Feature Navigator is updated when major Cisco IOS software releases and technology releases occur. You can access Feature Navigator at the following URL:

http://www.cisco.com/go/fn

Cisco IOS Software Documentation Set

The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents. The Cisco IOS software documentation set is shipped with your order in electronic form on the Documentation CD-ROM, unless you specifically ordered the printed versions.

Documentation Modules

Each module in the Cisco IOS documentation set consists of one or more configuration guides and one or more corresponding command references. Chapters in a configuration guide describe protocols, configuration tasks, and Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.

On Cisco.com  at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.2: Configuration Guides and Command References

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2: Configuration Guides and Command References

Cisco IOS Release 12.2 Documentation Set Contents

Table 2 lists the contents of the Cisco IOS Release 12.0 software documentation set, Table 3 lists the contents of the Cisco IOS Release 12.1 software documentation set, and Table 4 lists the contents of the Cisco IOS Release 12.2 software documentation set. These documents are available in electronic form and in printed form if ordered.


Note   You can find the most current Cisco IOS documentation on Cisco.com  and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed.

On Cisco.com  at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.2

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2

Table 2   Cisco IOS Release 12.0 Documentation Set

Books Major Topics
  • Configuration Fundamentals Configuration Guide
  • Configuration Fundamentals Command Reference

Configuration Fundamentals Overview
Cisco IOS User Interfaces
File Management
System Management

  • Bridging and IBM Networking Configuration Guide
  • Bridging and IBM Networking Command Reference

Bridging and IBM Networking Overview
Bridging
IBM Networking

  • Dial Solutions Configuration Guide

Overview of Interfaces, Controllers, and Lines Used for
  Dial Access
Configuring Modem Support and Other Asynchronous
  Devices
Managing Modems
Configuring Terminal Operating Characteristics for
  Dial-In Sessions
Setting Up ISDN Basic Rate Service
Configuring Synchronous Serial Ports
Configuring Channelized E1 and T1
Configuring ISDN Special Signaling
Configuring X.25 on ISDN Using A0/D1
Configuring AppleTalk Remote Access
Preparing for Asynchronous DDR
Configuring Asynchronous PP and SLIP
Configuring the Bandwidth Allocation Control Protocol
Configuring PPP Callback for DDR
Configuring ISDN Caller ID Callback
Configuring Dial Backup for Dialer Profiles
Configuring Dial Backup Using Dialer Watch
Configuring Dial Backup for Serial LInes
Configuring Peer-to-Peer DDR with Dialer Profiles
Configuring DialOut
Enterprise Dial Scenarios and Configurations
Configuring Easy IP
Deciding and Preparing to Configure DDR
Configuring Legacy DDR Hubs
Configuring Multichassis Multilink PPP
Configuring Support For NASI Clients to Access Network
  Resources
Dial Networking Business Applications
Configuring the Cisco PAD
Per-User Configuration
Configuring Media-Independent PPP and Multilink PPP
Configuring Protocol Translation and Virtual
  Asynchronous Devices
Establishing a Reverse Telenet Session to a Modem
Configuring Snapshot Routing
Telco and ISP Dial Scenarios and Configurations
Configuring Legacy DDR Spokes
Configuring Dial-In Terminal Services
Configuring V.120 Access
Configuring Virtual Private Dialup Networks
Configuring Virtual Profiles
Configuring Virtual Template Interfaces
Configuring X.25 on ISDN

  • Dial Solutions Command Reference

Dial-In Port Setup
Dial-In Terminal Service and Remote Node
 Configuration
Dial-on-Demand Routing
Dial Backup
Dial-Out Modem Pooling
Large-Scale Dial Solutions
Cost-Control Solutions
Virtual Private Dialup Networks
Other Network Traffic on ISDN Channels
Dial-Related Addressing Services

  • Cisco IOS Interface Configuration Guide
  • Cisco IOS Interface Command Reference

Interface Configuration Overview
LAN Interfaces
Serial Interfaces
Logical Interfaces

  • Network Protocols Configuration Guide, Part 1
  • Network Protocols Command Reference, Part 1

IP Overview
IP Addressing and Services
IP Routing Protocols

  • Network Protocols Configuration Guide, Part 2
  • Network Protocols Command Reference, Part 2

AppleTalk and Novell IPX Overview
AppleTalk
Novell IPX

  • Network Protocols Configuration Guide, Part 3
  • Network Protocols Command Reference, Part 3

Network Protocols Overview
Apollo Domain
Banyan VINES
DECnet
ISO CLNS
XNS

  • Security Configuration Guide
  • Security Command Reference

Security Overview
Authentication, Authorization, and Accounting (AAA)
Security Server Protocols
Traffic Filtering and Firewalls
IP Security and Encryption
Other Security Features

  • Cisco IOS Switching Services Configuration Guide
  • Cisco IOS Switching Services Command Reference

Cisco IOS Switching Services Overview
Cisco IOS Switching Paths
Cisco Express Forwarding
NewFlow Switching
Tag Switching
Multilayer Switching
Multicast Distributed Switching
Virtual LANs
MPOA Commands

  • Wide-Area Networking Configuration Guide
  • Wide-Area Networking Command Reference

Wide-Area Network Overview
ATM
Frame Relay
SMDS
X.25 and LAPB

  • Voice, Video, and Home Applications Configuration Guide
  • Voice, Video, and Home Applications Command Reference

Using Voice, Video, and Home Applications
Voice
Video
Broadband

  • Quality of Service Solutions Configuration Guide
  • Quality of Service Solutions Command Reference

Quality of Service Overview
Classification
Congestion Management
Congestion Avoidance
Policy and Shaping Overview
Signaling
Link Efficiency Mechanisms

  • Caveats (Caveat documentation for Cisco IOS Releases 12.0 and 12.0 T—includes open and resolved severity 1 and 2 caveats for all platforms)
  • Cisco IOS Release 12.0 Configuration Guide Master Index
  • Cisco IOS Release 12.0 Command Reference Master Index
  • Cisco IOS Release 12.0 Master Indexes
  • Cisco IOS Software Command Summary
  • Cisco IOS Software System Error Messages
  • Debug Command Reference
  • Dial Solutions Quick Configuration Guide
  • New Features in 12.0-Based Limited Lifetime Releases
  • New Features in Early Deployment Release 12.0T
  • Release Notes (Release notes for 12.0-based releases and various platforms)

 

Table 3   Cisco IOS Release 12.1 Documentation Set

Books Major Topics
  • Cisco IOS Configuration Fundamentals Configuration Guide
  • Cisco IOS Configuration Fundamentals Command Reference

Configuration Fundamentals Overview
Cisco IOS User Interfaces
Cisco IOS File Management
Cisco IOS System Management
Cisco IOS User Interfaces Commands
Cisco IOS File Management Commands
Cisco IOS System Management Commands

  • Cisco IOS Bridging and IBM Networking Configuration Guide
  • Cisco IOS Bridging and IBM Networking Command Reference, Volume I
  • Cisco IOS Bridging and IBM Networking Command Reference, Volume II

Using Cisco IOS Software
Overview of SNA Internetworking
Bridging
IBM Networking

  • Cisco IOS Dial Services Configuration Guide: Terminal Services
  • Cisco IOS Dial Services Configuration Guide: Network Services
  • Cisco IOS Dial Services Command Reference

Preparing for Dial Access
Modem Configuration and Management
ISDN and Signaling Configuration
PPP Configuration
Dial-on-Demand Routing Configuration
Dial-Backup Configuration
Terminal Service Configuration
Large-Scale Dial Solutions
Cost-Control Solutions
Virtual Private Networks
X.25 on ISDN Solutions
Telco Solutions
Dial-Related Addressing Services
Interworking Dial Access Scenarios

  • Cisco IOS Interface Configuration Guide
  • Cisco IOS Interface Command Reference

Interface Configuration Overview
Configuring LAN Interfaces
Configuring Serial Interfaces
Configuring Logical Interfaces

  • Cisco IOS IP and IP Routing Configuration Guide
  • Cisco IOS IP and IP Routing Command Reference

IP Addressing and Services
IP Routing Protocols
IP Multicast

  • Cisco IOS AppleTalk and Novell IPX Configuration Guide
  • Cisco IOS AppleTalk and Novell IPX Command Reference

AppleTalk and Novell IPX Overview
Configuring AppleTalk
Configuring Novell IPX

  • Cisco IOS Apollo Domain, Banyan VINES, DECnet, ISO CLNS, and XNS Configuration Guide
  • Cisco IOS Apollo Domain, Banyan VINES, DECnet, ISO CLNS, and XNS Command Reference

Apollo Domain, Banyan VINES, DECnet, ISO CLNS, and XNS Overview
Configuring Apollo Domain
Configuring Banyan VINES
Configuring DECnet
Configuring ISO CLNS
Configuring XNS

  • Cisco IOS Multiservice Applications Configuration Guide
  • Cisco IOS Multiservice Applications Command Reference

Multiservice Applications Overview
Voice
Video
Broadband

  • Cisco IOS Quality of Service Solutions Configuration Guide
  • Cisco IOS Quality of Service Solutions Command Reference

Quality of Service Overview
Classification
Congestion Management
Congestion Avoidance
Policing and Shaping
Signaling
Link Efficiency Mechanisms
Quality of Service Solutions

  • Cisco IOS Security Configuration Guide
  • Cisco IOS Security Command Reference

Security Overview
Authentication, Authorization, and Accounting (AAA)
Security Server Protocols
Traffic Filtering and Firewalls
IP Security and Encryption
Other Security Features

  • Cisco IOS Switching Services Configuration Guide
  • Cisco IOS Switching Services Command Reference

Cisco IOS Switching Services Overview
Cisco IOS Switching Paths
Cisco Express Forwarding
NetFlow Switching
Multiprotocol Label Switching
Multilayer Switching
Multicast Distributed Switching
Virtual LANs
LAN Emulation

  • Cisco IOS Wide-Area Networking Configuration Guide
  • Cisco IOS Wide-Area Networking Command Reference

Wide-Area Networking Overview
Configuring ATM
Configuring Frame Relay
Configuring Frame Relay-ATM Interworking
Configuring SMDS
Configuring X.25 and LAPB

  • Cisco IOS Configuration Guide Master Index
  • Cisco IOS Command Reference Master Index
  • Cisco IOS Debug Command Reference
  • Cisco IOS Dial Services Quick Configuration Guide
  • Cisco IOS Software System Error Messages
  • New Features in 12.1-Based Limited Lifetime Releases
  • New Features in Release 12.1 T
  • Release Notes (Release note and caveat documentation for 12.1-based releases and various platforms)

 

Table 4   Cisco IOS Release 12.2 Documentation Set

Books Major Topics
  • Cisco IOS Configuration Fundamentals Configuration Guide
  • Cisco IOS Configuration Fundamentals Command Reference

Cisco IOS User Interfaces
File Management
System Management

  • Cisco IOS Bridging and IBM Networking Configuration Guide
  • Cisco IOS Bridging and IBM Networking Command Reference, Volume 1 of 2
  • Cisco IOS Bridging and IBM Networking Command Reference, Volume 2 of 2

Transparent Bridging
SRB
Token Ring Inter-Switch Link
Token Ring Route Switch Module
RSRB
DLSW+
Serial Tunnel and Block Serial Tunnel
LLC2 and SDLC
IBM Network Media Translation
SNA Frame Relay Access
NCIA Client/Server
Airline Product Set
DSPU and SNA Service Point
SNA Switching Services
Cisco Transaction Connection
Cisco Mainframe Channel Connection
CLAW and TCP/IP Offload
CSNA, CMPC, and CMPC+
TN3270 Server

  • Cisco IOS Dial Technologies Configuration Guide: Dial Access
  • Cisco IOS Dial Technologies Configuration Guide: Large-Scale Dial Applications
  • Cisco IOS Dial Technologies Command Reference,
    Volume 1 of 2
  • Cisco IOS Dial Technologies Command Reference,
    Volume 2 of 2

Dial Access
Modem and Dial Shelf Configuration and Management
ISDN Configuration
Signaling Configuration
Point-to-Point Protocols
Dial-on-Demand Routing
Dial Backup
Dial Related Addressing Service
Network Access Solutions
Large-Scale Dial Solutions
Cost-Control Solutions
Internetworking Dial Access Scenarios

  • Cisco IOS Interface Configuration Guide
  • Cisco IOS Interface Command Reference

LAN Interfaces
Serial Interfaces
Logical Interfaces

  • Cisco IOS IP Configuration Guide
  • Cisco IOS IP Command Reference, Volume 1 of 3: Addressing and Services
  • Cisco IOS IP Command Reference, Volume 2 of 3: Routing Protocols
  • Cisco IOS IP Command Reference, Volume 3 of 3: Multicast

IP Addressing
IP Services
IP Routing Protocols
IP Multicast

  • Cisco IOS AppleTalk and Novell IPX Configuration Guide
  • Cisco IOS AppleTalk and Novell IPX Command Reference

AppleTalk
Novell IPX

  • Cisco IOS Apollo Domain, Banyan VINES, DECnet, ISO CLNS, and XNS Configuration Guide
  • Cisco IOS Apollo Domain, Banyan VINES, DECnet, ISO CLNS, and XNS Command Reference

Apollo Domain
Banyan VINES
DECnet
ISO CLNS
XNS

  • Cisco IOS Voice, Video, and Fax Configuration Guide
  • Cisco IOS Voice, Video, and Fax Command Reference

Voice over IP
Call Control Signaling
Voice over Frame Relay
Voice over ATM
Telephony Applications
Trunk Management
Fax, Video, and Modem Support

  • Cisco IOS Quality of Service Solutions Configuration Guide
  • Cisco IOS Quality of Service Solutions Command Reference

Packet Classification
Congestion Management
Congestion Avoidance
Policing and Shaping
Signaling
Link Efficiency Mechanisms

  • Cisco IOS Security Configuration Guide
  • Cisco IOS Security Command Reference

AAA Security Services
Security Server Protocols
Traffic Filtering and Firewalls
IP Security and Encryption
Passwords and Privileges
Neighbor Router Authentication
IP Security Options
Supported AV Pairs

  • Cisco IOS Switching Services Configuration Guide
  • Cisco IOS Switching Services Command Reference

Cisco IOS Switching Paths
NetFlow Switching
Multiprotocol Label Switching
Multilayer Switching
Multicast Distributed Switching
Virtual LANs
LAN Emulation

  • Cisco IOS Wide-Area Networking Configuration Guide
  • Cisco IOS Wide-Area Networking Command Reference

ATM
Frame Relay
SMDS
X.25 and LAPB

  • Cisco IOS Mobile Wireless Configuration Guide
  • Cisco IOS Mobile Wireless Command Reference

General Packet Radio Service

  • Cisco IOS Terminal Services Configuration Guide
  • Cisco IOS Terminal Services Command Reference

ARA
LAT
NASI
Telnet
TN3270
XRemote
X.28 PAD
Protocol Translation

  • Cisco IOS Configuration Guide Master Index
  • Cisco IOS Command Reference Master Index
  • Cisco IOS Debug Command Reference
  • Cisco IOS Software System Error Messages
  • New Features in 12.2-Based Limited Lifetime Releases
  • New Features in Release 12.2 T
  • Release Notes (Release note and caveat documentation for 12.2-based releases and various platforms)

 

Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

http://www.cisco.com/cgi-bin/order/order_root.pl

http://www.cisco.com/go/subscription

Documentation Feedback

If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.

This document is to be used in conjunction with the documents listed in the "Related Documentation" section.

CCIP, the Cisco Powered Network mark, the Cisco Systems Verified logo, Cisco Unity, Follow Me Browsing, FormShare, Internet Quotient, iQ Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, Networking Academy, ScriptShare, SMARTnet, TransPath, and Voice LAN are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That's Possible, The Fastest Way to Increase Your Internet Quotient, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, IOS, IP/TV, LightStream, MGX, MICA, the Networkers logo, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, SlideCast, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.

All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0203R)

Copyright © 2002, Cisco Systems, Inc.
All rights reserved.


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Posted: Tue Jan 14 16:19:46 PST 2003
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