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Table Of Contents
Cisco SRS Telephony Configuration
Prerequisites for SRS Telephony Configuration
Restrictions for Cisco SRS Telephony V2.02
Information About Cisco SRS Telephony V2.02
How to Configure Cisco SRS Telephony
Configuring SRS Telephony on Routers to Support IP Phone Functions
Configuring Cisco SRS Telephony Optional Settings
Configuring Cisco SRS Telephony for Unity Voice-Mail Integration
Monitoring and Maintaining SRS Telephony
Basic and Optional Configuration Example
Voice-Mail Integration Configuration Example
Cisco SRS Telephony Configuration
This chapter explains the required and optional tasks for configuring Cisco SRS Telephony Version 2.02.
Contents
• Prerequisites for SRS Telephony Configuration
• Restrictions for Cisco SRS Telephony V2.02
• Information About Cisco SRS Telephony V2.02
• How to Configure Cisco SRS Telephony
• Monitoring and Maintaining SRS Telephony
Prerequisites for SRS Telephony Configuration
The following are prerequisites that must be met before configuration:
•IP routing must be enabled.
•The SRS Telephony router must be configured as the default router for the Cisco IP phones.
•Cisco Cisco IOS Release 12.2(13)T or a later release is required.
•Cisco CallManager Release 3.0.5 or a later release is required.
•Appropriate Cisco IP phone firmware versions must support the Cisco IP Phone 7960, Cisco IP Phone 7940, and Cisco IP Phone 7910 models: P003E302, P004E302, or higher. To get the appropriate Cisco IP phone firmware versions, go to the following URL: http://www.cisco.com/cgi-bin/tablebuild.pl/ip-key.
Note You must purchase a feature license to turn on this new feature. You also need an account on Cisco.com to access the Cisco IP phone load versions.
•Memory requirements are dependent on the platform and the number of supported Cisco IP phones. See the "Memory Requirements" sectionfor details.
Restrictions for Cisco SRS Telephony V2.02
•Does not support first-generation Cisco IP phones, such as Cisco IP Phone 30 VIP and Cisco IP Phone 12 SP+.
•Does not support other Cisco CallManager applications or services: Cisco IP SoftPhone, Cisco uOne—Voice and Unified Messaging Application, or Cisco IP Contact Center.
•Does not support any more Cisco IP phones than the maximum specified number in the "Memory Requirements" section.
•Does not support any more directory numbers than the maximum specified number in the "Memory Requirements" section.
•Does not support Centralized Automatic Message Accounting (CAMA) trunks on Cisco 3660 routers.
Note If you are in a state in the United States of America where there is a regulatory requirement for CAMA trunks to interface to 911 emergency services, and you want to connect more than 48 Cisco IP phones to the Cisco 3660 multiservice routers in your network, please contact your local Cisco account team for help in understanding and meeting the CAMA regulatory requirements.
•Call transfer is supported only on the following:
–Voice over IP (VoIP) H.323, Voice over Frame Relay (VoFR), and Voice over ATM (VoATM) between Cisco gateways running Cisco IOS Release 12.2(11)T and using the H.323 nonstandard information element
–Foreign Exchange Office (FXO) and Foreign Exchange Station (FXS) loop-start (analog)
–FXO and FXS groundstart (analog)
–Ear and Mouth (E&M) (analog) and Direct Inward Dialing (DID) (analog)
–T1 Channel Associated Signaling (CAS) with FXO and FXS ground-start signaling
–T1 CAS with E&M signalling
–All PRI and BRI switch types
•The following Cisco IP phone function keys are not supported during SRS Telephony operation:
–CFwdAll (call forward all)
–MeetMe
–PickUp
–GPickUp (group pickup)
–Park
–Confrn (conference)
Information About Cisco SRS Telephony V2.02
The SRS Telephony feature provides Cisco CallManager with fallback support for Cisco IP phones attached to a Cisco router on your local network. The SRS Telephony feature enables routers to provide call-handling support for Cisco IP phones when they lose connection to remote primary, secondary, or tertiary Cisco CallManager installations, or when the WAN connection is down.
Cisco CallManager version 3.2 supports Cisco IP phones at remote sites attached to Cisco multiservice routers across the WAN. Prior to the SRS Telephony feature, when the WAN connection between a router and Cisco CallManager failed, or connectivity with Cisco CallManager was lost for some reason, Cisco IP phones on the network became unusable for the duration of the failure. The SRS Telephony feature overcomes this problem and ensures that the Cisco IP phones offer continuous (yet, minimal) service by providing call-handling support for Cisco IP phones directly from the SRS Telephony router. The system automatically detects a failure and uses Simple Subnetwork Auto Provisioning (SNAP) technology to autoconfigure the branch office router to provide call processing for Cisco IP phones registered with the router. When the WAN link or connection to the primary Cisco CallManager is restored, call-handling reverts back to the primary Cisco CallManager.
Fallback Behavior
When Cisco IP phones lose contact with primary, secondary, and tertiary Cisco CallManagers, they must establish a connection to a local SRS Telephony router in order to ensure call-processing capability necessary to place and receive calls. The Cisco IP phone retains the IP address of the local SRS Telephony router as a default router in the Network Configuration area of the Settings menu. This list supports a maximum of five default router entries; however, Cisco CallManager accommodates a maximum of three entries. When a secondary Cisco CallManager is not available on the network, the local SRS Telephony router's IP address is retained as the standby connection for Cisco CallManager during normal operation.
When the WAN link fails, calls in progress are sustained for the duration of the call. Calls in transition and calls that have not yet connected are dropped and must be reinitiated once Cisco IP phones reestablish connection to their local SRS Telephony router. Telephone service remains unavailable from the time connection to the remote Cisco CallManager is lost until the Cisco IP phone establishes connection to the SRS Telephony router.
Note CallManager fallback mode telephone service is available only to those Cisco IP phones that are supported by an SRS Telephony router. Other Cisco IP phones on the network remain out of service until they are able to reestablish a connection with their primary, secondary, or tertiary Cisco CallManager.
The time taken to reestablish connection to a remote Cisco CallManager depends in part on the keepalive period set by Cisco CallManager itself. Typically, three times the keepalive period is required for a phone to discover that its connection to Cisco CallManager has failed. The default keepalive period is 30 seconds. If the phone has an active standby connection established with an SRS Telephony router, the fallback process takes 10 to 20 seconds after connection with Cisco CallManager is lost. An active standby connection to an SRS Telephony router exists only if the phone has the location of a single Cisco CallManager in its CallManager list. Otherwise, the phone activates a standby connection to its secondary Cisco CallManager.
If a Cisco IP phone has multiple Cisco CallManagers in its CallManager list, it progresses through its list of secondary and tertiary Cisco CallManagers before attempting to connect with its local SRS Telephony router. Therefore, the time that passes before the Cisco IP phone eventually establishes a connection with the SRS Telephony router increases with each attempt to contact a Cisco CallManager. Assuming that each attempt to connect to Cisco CallManager takes around 1 minute, the Cisco IP phone in question could remain offline for 3 minutes or more following a WAN link failure.
Note During a WAN connection failure, when SRS Telephony is enabled, Cisco IP phones display a message informing you that they are operating in Cisco CallManager fallback mode. The Cisco IP Phone 7960 and Cisco IP Phone 7940 display a "CM Fallback Service Operating" message and the Cisco IP Phone 7910 displays a "CM Fallback Service" message when operating in Cisco CallManager fallback mode. When the Cisco CallManager is restored, the message goes away and full Cisco IP phone functionality is restored.
While in CallManager fallback mode, Cisco IP phones periodically attempt to reestablish a connection with Cisco CallManager at the central office. When a connection is reestablished with Cisco CallManager, Cisco IP phones automatically cancel their registration with the SRS Telephony router. A Cisco IP phone cannot reestablish a connection with the primary Cisco CallManager at the central office if it is currently engaged in an active call.
Figure 2-1 shows a branch office with several Cisco IP phones connected to an SRS Telephony router. The router features connections to both a WAN link and the public switched telephone network (PSTN). The Cisco IP phones connect to their primary Cisco CallManager at the central office via this WAN link.
Figure 2-1 Branch Office Cisco IP Phones Connected to a Remote Central Cisco CallManager
Figure 2-2 shows the same branch office telephone network with the WAN connection down. In this situation, the Cisco IP phones use the SRS Telephony router as a fallback for their primary Cisco CallManager. The branch office Cisco IP phones are connected to the PSTN through the SRS Telephony router and are able to make and receive "off-net" calls.
Figure 2-2 Branch Office Cisco IP Phones Operating in SRS Telephony Mode
How to Configure Cisco SRS Telephony
This section contains the following procedures:
• Configuring SRS Telephony on Routers to Support IP Phone Functions (required)
• Configuring Cisco SRS Telephony Optional Settings (optional)
• Configuring Cisco SRS Telephony for Unity Voice-Mail Integration (optional)
Configuring SRS Telephony on Routers to Support IP Phone Functions
Tip When the SRS Telephony feature is enabled, Cisco IP phones do not need to be reconfigured while in Cisco CallManager fallback mode because phones retain the same configuration that was used with Cisco CallManager.
To configure SRS Telephony on the routers to support the Cisco IP phone functions, use the following commands beginning in global configuration mode:
SUMMARY STEPS
1. call-manager-fallback
2. ip source-address ip-address [port port] [any-match | strict-match]
3. max-dn max-directory-numbers
4. max-ephones max-phones
5. limit-dn {7910 | 7940 | 7960} max-lines
DETAILED STEPS
Command PurposeStep 1
call-manager-fallback
Example:Router(config)#
Enables SRS Telephony feature support and enters Cisco CallManager fallback mode.
Step 2
ip source-address ip-address [port port] [any-match | strict-match]
Example:Router(config-cm-fallback)# ip source-address 10.6.21.4 port 2002 strict-match
Enables the router to receive messages from the Cisco IP phones through the specified IP addresses and provides for strict IP address verification. The default port number is 2000.
Step 3
max-dn max-directory-numbers
Example:Router(config-cm-fallback)# max-dn 12
Sets the maximum number of directory numbers or virtual voice ports that can be supported by the router. The default is 0. The maximum number is platform dependent. See the "Memory Requirements" section for further details.
Note You must reboot the router in order to reduce the limit of the directory numbers or virtual voice ports after the maximum allowable number is configured.
Step 4
max-ephones max-phones
Example:Router(config-cm-fallback)# max-ephones 24
Configures the maximum number of Cisco IP phones that can be supported by the router. The default is 0. The maximum number is platform dependent. See "Memory Requirements" section for further details.
Note You must reboot the router in order to reduce the limit of the directory numbers or virtual voice ports after the maximum allowable number is configured.
Step 5
limit-dn {7910 | 7940 | 7960} max-lines
Example:Router(config-cm-fallback)# limit-dn 7910 2
Limits the directory number lines on Cisco IP phones during CallManager fallback mode.
Note You must configure this command during initial SRS Telephony router configuration, before any phone actually registers with the SRS Telephony router. However, you can modify the number of lines at a later time.
The setting for maximum lines is from 1 to 6. The default number of maximum directory lines is set to 6. If there is any active phone with last line number greater than this limit, warning information is displayed for phone reset.
Verifying Cisco SRS Telephony
To verify that the SRS Telephony feature is enabled, perform the following steps:
Step 1 Enter the show run command to verify the configuration.
Step 2 Enter the show call-manager-fallback all command to verify that SRS Telephony feature is enabled.
Step 3 Use the Settings display on the Cisco IP phones in your network to verify that the default router IP address on the phones matches the IP address of the SRS Telephony router.
Step 4 To temporarily block the TCP port 2000 Skinny Client Control Protocol (SCCP) connection for one of the Cisco IP phones to force the Cisco IP phone to lose its connection to the Cisco CallManager and register with the SRS Telephony router, perform the following steps:
a. Use the appropriate IP access-list command to temporarily disconnect a Cisco IP phone from the Cisco CallManager.
During a WAN connection failure, when SRS Telephony is enabled, Cisco IP phones display a message informing you that they are operating in Cisco CallManager fallback mode. The Cisco IP Phone 7960 and Cisco IP Phone 7940 display a "CM Fallback Service Operating" message and the Cisco IP Phone 7910 displays a "CM Fallback Service" message when operating in Cisco CallManager fallback mode. When the Cisco CallManager is restored, the message goes away and full Cisco IP phone functionality is restored.
b. Enter the no form of the appropriate access-list command to restore normal service for the phone.
c. Use the debug ephone register command to observe the registration process of the Cisco IP phone on the SRS Telephony router.
d. Use the show ephone command to display the Cisco IP phones that have registered to the SRS Telephony router.
Troubleshooting Tips
To troubleshoot the SRS Telephony feature, perform the following steps:
Step 1 To set keepalive debugging for the Cisco IP phone, use the debug ephone keepalive command.
Step 2 To set registration debugging for the Cisco IP phone, use the debug ephone register command.
Step 3 To set state debugging for the Cisco IP phone, use the debug ephone state command.
For further debugging, use the debug commands in the Cisco IOS Debug Command Reference.
What to Do Next
Decide whether your system requires the configuration of the optional settings listed in the following "Configuring Cisco SRS Telephony Optional Settings" section.
Configuring Cisco SRS Telephony Optional Settings
Although following baseline Cisco SRS Telephony settings are not required, they are worth considering for possible configuration of the following features:
•Unmatched dial-peer routing
•Cisco IP phone date and time display formats
•Keepalive intervals
•Default destinations for incoming calls
•Global prefixes
•Call transfers from Cisco IP phones to other phone numbers
•Trunk access codes
•Message button phone numbers
•Class of restriction (COR) on the dial peers associated with directory numbers
•Call forwarding during a busy signal or no answer
•Translation rules for numbers dialed on Cisco IP phones
•Interdigit timeout value for all Cisco IP phones attached to the router
•Music on hold
•Dial-peer hunting
SUMMARY STEPS
1. call-manager-fallback
2. alias tag number-pattern to alternate-number preference preference-value
3. date-format {mm-dd-yy | dd-mm-yy}
4. time-format {12 | 24}
5. default-destination telephone number
6. keepalive seconds
7. dialplan-pattern tag prefix-pattern extension-length length [no-reg]
8. transfer-pattern transfer-pattern
9. access-code {{fxo | e&m} dial-string | {bri | pri} dial-string} [direct-inward-dial]
10. voicemail phone-number
11. cor {incoming | outgoing} cor-list-name {cor-list-number starting-number - ending-number | default}
12. call-forward busy directory-number
13. call-forward noan directory-number timeout seconds
14. translate {called | calling} translation-rule-tag
15. timeouts interdigit seconds
16. moh filename
DETAILED STEPS
Troubleshooting Tips
•To set detail debugging for the Cisco IP phones, use the debug ephone detail command.
•To set error debugging for the Cisco IP phones, use the debug ephone error command.
•To set call statistics debugging for the Cisco IP phones, use the debug ephone statistics command.
•To provide voice packet level debugging and print the contents of one voice packet in every 1024 voice packets, use the debug ephone pak command.
•To provide raw low-level protocol debugging display for all SCCP messages, use the debug ephone raw command.
For further debugging, you can use the debug commands in the Cisco IOS Debug Command Reference.
What to Do Next
Either configure for Unity voice-mail integration (see the "Configuring Cisco SRS Telephony for Unity Voice-Mail Integration" section or set up a maintenance plan (see the "Monitoring and Maintaining SRS Telephony" section).
Configuring Cisco SRS Telephony for Unity Voice-Mail Integration
For dual tone multifrequency (DTMF) integrations, information on how to route incoming or forwarded calls is sent by the telephone system in the form of DTMF digits. The DTMF digits are in the form of a pattern and depend on the voice-mail system connected to the Cisco SRS Telephony router. These patterns are required for the DTMF integration with most voice-mail systems. The DTMF integration configuration on the Cisco SRS Telephony router works with any analog voice-mail system. Voice-mail systems are designed to respond to DTMF after the system has answered the incoming calls. The tasks described in the following sections are required:
• Configuring DTMF Patterns on the Router (required)
• Configuring Integration Files on Legacy Voice-Mail Systems (required)
Note FXO hairpin forwarded calls to voice mail must have disconnect supervision from the central office.
Configuring DTMF Patterns on the Router
The Cisco SRS Telephony router provides flexibility for the integration with any legacy voice-mail system. You can configure multiple tags and tokens for each pattern, depending on the voice-mail system and type of access. The tag in the configuration pattern must match the number defined in the voice-mail system's integration file to identify the type of call. The keywords—CGN (calling number), CDN (called number), and FDN (forwarding number)—define the type of call information sent to the voice-mail system.
SUMMARY STEPS
1. vm-integration
2. pattern direct tag1 {CGN | CDN | FDN} [tag2 {CGN | CDN | FDN}]
[tag3 {CGN | CDN | FDN}] [last-tag]3. pattern ext-to-ext busy tag1 {CGN | CDN | FDN} [tag2 {CGN | CDN | FDN}]
[tag3 {CGN | CDN | FDN}] [last-tag]4. pattern ext-to-ext no-answer tag1 {CGN | CDN | FDN} [tag2 {CGN | CDN | FDN}]
[tag3 {CGN | CDN | FDN}] [last-tag]5. pattern trunk-to-ext busy tag1 {CGN | CDN | FDN} [tag2 {CGN | CDN | FDN}]
[tag3 {CGN | CDN | FDN}] [last-tag]6. pattern trunk-to-ext no-answer tag1 {CGN | CDN | FDN} [tag2 {CGN | CDN | FDN}]
[tag3 {CGN | CDN | FDN}] [last-tag]DETAILED STEPS
Although it is unlikely that you will use multiple instances of the CGN, CDN, or FDN keyword in a single command line, it is permissible to do so.
Configuring Integration Files on Legacy Voice-Mail Systems
To configure the integration files for a legacy voice-mail system, follow the instructions in the voice-mail system's analog voice mail integration configuration guide or recommended documents. You must design the DTMF integration patterns appropriately, so that the voice-mail system and the Cisco SRS Telephony router work with each other. For a configuration example, see the "Configuring Cisco SRS Telephony for Unity Voice-Mail Integration" section.
Monitoring and Maintaining SRS Telephony
To monitor and maintain the router with SRS Telephony feature, use the following commands in EXEC mode:
Configuration Examples
This section provides the following configuration examples:
• Basic and Optional Configuration Example
• Voice-Mail Integration Configuration Example
Basic and Optional Configuration Example
This section provides the following configuration example for the basic and optional SRS Telephony configurations described in this chapter:
!
version 12.2
no parser cache
no service single-slot-reload-enable
service timestamps debug uptime
service timestamps log uptime
no service password-encryption
!
!
logging rate-limit console 10 except errors
!
!
!
memory-size iomem 30
ip subnet-zero
!
!
!
!
ip dhcp pool 2600
network 10.2.0.0 255.255.0.0
option 150 ip 10.0.0.1
default-router 10.0.0.1
!
no ip dhcp-client network-discovery
lcp max-session-starts 0
!
!
!
translation-rule 1
Rule 0 85... 919785
!
translation-rule 2
Rule 0 408734.... 4
!
!
!
interface FastEthernet0/0
ip address 10.0.0.2 255.255.0.0
duplex auto
speed auto
!
interface FastEthernet0/1
ip address 10.0.0.1 255.255.0.0
duplex auto
speed auto
!
router eigrp 100
network 10.0.0.0
auto-summary
no eigrp log-neighbor-changes
!
ip classless
ip route 0.0.0.0 0.0.0.0 10.0.0.1
ip http server
snmp-server packetsize 4096
snmp-server manager
call rsvp-sync
!
voice-port 1/1/0
!
voice-port 1/1/1
!
mgcp modem passthrough voip mode ca
no mgcp timer receive-rtcp
!
mgcp profile default
!
dial-peer cor custom
name call911
name call1800
name call1900
!
!
dial-peer cor list allowall
member call911
member call1800
member call1900
!
!
!
dial-peer cor list allow1800
member call1800
!
!
dial-peer cor list alloww1800and1900
member call1800
member call1900
!
dial-peer cor list allow1900
member call1900
!
dial-peer voice 1 voip
destination-pattern 919715....
translate-outgoing called 2
session target ipv4:10.0.0.5
!
dial-peer voice 2 voip
shutdown
destination-pattern 6....T
session target ipv4:10.0.0.6
codec g711ulaw
!
dial-peer voice 3 voip
destination-pattern 65087.....
session target ipv4:10.0.0.7
codec g711ulaw
!
dial-peer voice 90 voip
corlist outgoing allow1900
destination-pattern 9000
session target ipv4:10.0.0.8
!
dial-peer voice 45 pots
destination-pattern 9
port 1/1/0
!
call-manager-fallback
ip source-address 10.0.0.1 port 2000
max-ephones 10
max-dn 10
dialplan-pattern 1 408735.... extension-length 4 no-reg
dialplan-pattern 2 919785.... extension-length 4 no-reg
voicemail 4001
no huntstop
alias 2 3... to 5555
translate called 1
call-forward busy 5001
call-forward noan 5001 timeout 8
cor incoming allowall default
cor incoming allowall 1 4000 - 4999
cor incoming allowall 2 4000 - 5000
moh minuet.au
time-format 12
date-format mm-dd-yy
transfer-pattern 1...
transfer-pattern 2...
keepalive 30
interdigit timeout 5
!
line con 0
line aux 0
line vty 0 4
login
line vty 5 15
login
!
!
end
Voice-Mail Integration Configuration Example
The examples in this section show how to configure analog voice-mail integration. They include configuration examples for local and central voice-mail systems.
Local Voice-Mail System Example
The "Dial-Peer Configuration for Integration for Voice-mail System" section of the example shows a legacy dial-peer configuration for a local voice-mail system. The "Cisco SRS Telephony Voice-mail Integration Pattern Configuration" part is a compatible Cisco SRS Telephony configuration.
! Dial-Peer Configuration for Integration for Voice-mail System
!
dial-peer voice 101 pots
destination-pattern 14011
port 3/0/0
!
dial-peer voice 102 pots
preference 1
destination-pattern 14011
port 3/0/1
!
dial-peer voice 103 pots
preference 2
destination-pattern 14011
port 3/1/0
!
dial-peer voice 104 pots
destination-pattern A14012
port 3/1/1
!
! Cisco SRS Telephony configuration
!
call-manager-fallback
max-ephones 24
max-dn 144
ip source-address 1.4.214.104 port 2000
voicemail 14011
!
! Cisco SRS Telephony Voice-mail Integration Pattern Configuration
!
vm-integration
pattern direct 2 CGN *
pattern ext-to-ext no-answer 5 FDN * CGN *
pattern ext-to-ext busy 7 FDN * CGN *
pattern trunk-to-ext no-answer 4 FDN * CGN *
pattern trunk-to-ext busy 6 FDN * CGN *
Central Location Voice-Mail System Example
The "Dial-Peer Configuration for Integration with Voice-Mail System" section of the example shows a legacy dial-peer configuration for a central voice-mail system. The "Cisco SRS Telephony Voice-mail Integration Pattern Configuration" section is a compatible Cisco SRS Telephony configuration.
Note MWI integration is not supported for PSTN access to voice-mail systems at a central locations.
! Dial-Peer Configuration for Integration with Voice-Mail System
! located in central location
!
dial-peer voice 101 pots
destination-pattern 14011
port 3/0/0
!
! Cisco SRS Telephony configuration
!
call-manager-fallback
max-ephones 24
max-dn 144
ip source-address 1.4.214.104 port 2000
voicemail 14011
!
! Cisco SRS Telephony Voice-mail Integration Pattern Configuration
!
vm-integration
pattern direct 2 CGN *
pattern ext-to-ext no-answer 5 FDN * CGN *
pattern ext-to-ext busy 7 FDN * CGN *
pattern trunk-to-ext no-answer 4 FDN * CGN *
pattern trunk-to-ext busy 6 FDN * CGN *
Posted: Thu Mar 24 09:49:23 PST 2005
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