|
October 2, 2000
Note You can find the most current Cisco IOS documentation on Cisco Connection Online (CCO). The electronic documents might contain updates and modifications made after the hard-copy documents were printed. |
These release notes for the Cisco 6400 node route processor (NRP) describe the enhancements provided in Cisco IOS Release 12.1(3) DC1. These release notes are updated as needed.
For a list of the software caveats that apply to Release 12.1(3) DC1, see the "Software Caveats" section and Caveats for Cisco IOS Release 12.1 T . The caveats document is updated for every maintenance release and is located on Cisco Connection Online (CCO) and the Documentation CD-ROM.
Use these release notes in conjunction with the cross-platform Release Notes for Cisco IOS
Release 12.1 located on Cisco Connection Online (CCO) and the Documentation CD-ROM.
These release notes describe the following topics:
This section describes the system requirements for Cisco IOS Release 12.1(3) DC1:
Product Names | Image Names | Recommended Main Memory |
---|---|---|
IOS NRP IOS NRP-MD IOS NRP-MD W/ WEB SELECTION | c6400r-g4p5-mz | In most configurations, 64 MB DRAM is adequate for 750 sessions. More sessions require 128 MB DRAM. For an upgrade from an earlier release to Cisco IOS Release 12.1(3)DC1, |
Cisco IOS Release 12.1(3) DC1 supports the Cisco 6400 NRP. For detailed descriptions of the new hardware features, see the "New and Changed Information" section.
Cisco recommends that Cisco IOS Release 12.1(3) DC1 be used concurrently with Cisco IOS Release 12.1(3) DB for the Cisco 6400 node switch processor (NSP). For information about Release 12.1(3) DB for the NSP, see the Release Notes for Cisco 6400 Node Switch Processor (NSP) for Cisco IOS Release 12.1(3) DB .
For NRP-Service Selection Gateway (SSG) users, Cisco IOS Release 12.1(3) DC1 works with the Cisco Service Selection Dashboard (SSD) version 2.2. To use the Single-Host Logon feature, you can install and configure Cisco SSD version 2.2S(1.12). However, note that both Cisco SSD version 2.2 and version 2.2S(1.12) have not completed a full-production release cycle and therefore are considered nonsupported software versions. Cisco SSD version 2.5(1) will be a fully supported production-release version that will also support Single-Host Logon, and is scheduled to be available in November 2000.
To determine the version of Cisco IOS software currently running on the Cisco 6400 NRP, log in to the NRP and enter the show version EXEC command:
Router> show version
Cisco Internetwork Operating System Software
IOS (tm) C6400R Software (C6400R-G4P5-M), Version 12.1(3) DC1, EARLY DEPLOYMENT
RELEASE SOFTWARE (fc1)
The output includes additional information including processor revision numbers, memory amounts, hardware IDs, and partition information.
For information about upgrading software on the Cisco 6400 Universal Access Concentrator (UAC), including upgrading a single- or dual-NRP system to a new software release, see the software note Upgrading Software on the 6400 UAC located at:
http://www.cisco.com/univercd/cc/td/doc/product/dsl_prod/6400/softnote/upgradsw.htm
For general information about upgrading to a new software release, see the product bulletin Cisco IOS Upgrade Ordering Instructions located at:
http://www.cisco.com/warp/public/cc/pd/iosw/prodlit/957_pp.htm
If you do not have an account on CCO and want general information about upgrading to a new software release, see the product bulletin Cisco IOS Software Release 11.3 Upgrade Paths and Packaging Simplification (#703: 12/97) on CCO at:
Technical Documents: Product Bulletins: Software:Cisco IOS 11.3:
Cisco IOS Software Release 11.3 Upgrade Paths No. 703
This product bulletin does not contain information specific to Cisco IOS Release 12.1 DC but provides generic upgrade information that may apply to Cisco IOS Release 12.1 DC.
The Cisco IOS software is packaged in software images. Each image contains a specific set of Cisco IOS features. Table 2 lists the features supported by the Cisco 6400 NRP image called c6400r-g4p5-mz in this release.
Note Table 2 contains a selected list of features. The table is not a cumulative or complete list of all the features in this image. |
Layer 2 and Layer 3 Protocols | Address Resolution Protocol (ARP) |
Internet Protocol Control Protocol (IPCP) | |
Internet Protocol (IP) forwarding | |
IP host | |
IP multicast | |
Integrated routing and bridging (IRB) | |
Layer 2 Tunnel Protocol (L2TP) | |
Multilink Point-to-Point Protocol (MLPPP or MLP) | |
Multiprotocol Label Switching (MPLS) | |
Point-to-Point Protocol (PPP) over Asynchronous Transfer Mode (ATM) | |
PPP over Ethernet | |
Route bridge encapsulation (RBE) | |
Routed RFC1483 encapsulation | |
Transmission Control Protocol (TCP) | |
Telnet | |
Trivial File Transfer Protocol (TFTP) | |
User Datagram Protocol (UDP) | |
Transparent bridging | |
Virtual LAN (VLAN) | |
Layer 3 Routing Protocols | Border Gateway Protocol version 4 (BGP4) |
Enhanced Interior Gateway Routing Protocol (EIGRP) | |
Intermediate System-to-Intermediate System (IS-IS) | |
Open Shortest Path First (OSPF) | |
Protocol Independent Multicast (PIM) | |
Routing Information Protocol (RIP) | |
Web Cache Coordination Protocol (WCCP) version 2 | |
Network Management, Security | Authentication, authorization, and accounting (AAA) |
Challenge Handshake Authentication Protocol (CHAP) | |
File Transfer Protocol (FTP) | |
Network Address Translation (NAT) | |
Password Authentication Protocol (PAP) | |
Remote Dial-In User Service (RADIUS) | |
Simple Network Management Protocol (SNMP) | |
Terminal Access Controller Access Control System Plus (TACACS+) | |
LAN Interfaces | ATM (OC-3, OC-12, DS3) |
Ethernet (10BaseT) | |
Fast Ethernet (100BaseTX) | |
NRP Service Selection Gateway | RADIUS accounting and interim accounting |
Service Selection Gateway (SSG) default network | |
SSG autologon service | |
SSG automatic service access order manipulation | |
SSG Cisco express forwarding (CEF) support | |
SSG Domain Name System (DNS) fault tolerance | |
SSG DNS selection | |
SSG full username RADIUS attribute | |
SSG idle timeout | |
SSG Cisco IOS NAT support | |
SSG IPCP subnet mask | |
SSG local forwarding | |
SSG local profile | |
SSG L2TP web selection | |
SSG multicast support | |
SSG proxy service | |
SSG sequential and concurrent service access | |
SSG service-defined cookie | |
SSG service profile order selection | |
SSG session timeout | |
SSG single-host logon | |
SSG virtual path identifier/virtual channel identifier (VPI/VCI) RADIUS accounting | |
Transparent passthrough | |
Transparent passthrough filter | |
VPI/VCI static bind index to service profile (or vc service map) | |
Other | CEF Switching |
L2TP access concentrator (LAC) CEF Switching |
The following sections list the new hardware and software features supported by the Cisco 6400 NRP for Release 12.1 DC.
Note Most of the features documented in this section have a feature module. For information about feature modules, see the section "Feature Modules" on page 23. |
There are no new hardware features for the Cisco 6400 NRP supported in Cisco IOS Release 12.1(3) DC1.
The following new software features are supported by the Cisco 6400 NRP for Cisco IOS Release 12.1(3) DC1.
IP Control Protocol (IPCP) subnet mask support allows customer premise equipment (CPE) to connect to the Cisco 6400 NRP and obtain an IP address and subnet mask range that it can use to populate its Dynamic Host Configuration Protocol (DHCP) server database. However, the software default setting does not allow subnet negotiations.
To enable IPCP subnet mask support, issue the ppp ipcp mask CLI command. In addition, a value must be specified for the Framed-IP-Netmask attribute (Internet Engineering Task Force [IETF] RADIUS attribute 9) in the RADIUS user profile.
The Cisco 6400 NRP brings up PPP sessions with the CPE and authenticates each CPE as a separate user. The Cisco 6400 NRP adds a static route for the IP address with the subnet mask specified. If the subnet mask is specified in the user profile, the Cisco 6400 NRP passes the IP netmask value and the IP address to the CPE during IPCP negotiation. The CPE uses the subnet mask to calculate an IP address pool from which IP addresses are assigned to PCs using the access link.
For more information on the IPCP subnet mask support feature, see the PCP Subnet Mask Support Enhancements feature module.
Note The IPCP subnet mask support feature was introduced in Cisco IOS Release 12.0(5) DC. |
Multilink Point-to-Point Protocol (PPP), referred to as MLPPP or MLP, is now supported on the Cisco 6400 NRP. MLP provides a method for spreading traffic across multiple physical WAN links while providing packet fragmentation and reassembly, proper sequencing, multivendor interoperability, and load balancing on inbound and outbound traffic. MLP provides bandwidth on demand and reduces transmission latency across WAN links.
For information on configuring MLP, see the chapter Configuring Media-Independent PPP and Multilink PPP in the PPP Configuration section of the Cisco IOS Dial Services Configuration Guide: Terminal Services.
Cisco express forwarding (CEF) is now supported on the Cisco 6400 NRP configured as an L2TP access concentrator (LAC).
For more information on CEF, see the chapter "Cisco Express Forwarding" in the Cisco IOS Switching Services Configuration Guide. For more information on L2TP, see the Layer 2 Tunnel Protocol Scalability Enhancements feature module.
Single-Host Logon is an enhancement to the Node Route ProcessorService Selection Gateway (NRP-SSG). Single-Host Logon combines the PPP session logon and NRP-SSG host logon steps into one.
For more information, see the Node Route Processor-Service Selection Gateway Enhancements IV feature module.
Note For NRP-Service Selection Gateway (SSG) users, Cisco IOS Release 12.1(3) DC1 works with the Cisco Service Selection Dashboard (SSD) version 2.2. To use the Single-Host Logon feature, you can install and configure Cisco SSD version 2.2S(1.12). However, note that both Cisco SSD version 2.2 and version 2.2S(1.12) have not completed a full-production release cycle and therefore are considered nonsupported software versions. Cisco SSD version 2.5(1) will be a fully supported production-release version that will also support Single-Host Logon, and is scheduled to be available in November 2000. |
Note The SSG allows subscribers to log on to services and reach the service network, even when there is no static service binding on the SSG, nor a dynamic binding using a Next Hop Gateway (NHG) table. |
The command show controllers atm of the command language interface (CLI) was modified to allow the user to:
For more information on this feature, see the Per VC Error Display feature module.
The RADIUS Attribute 8 (Framed-IP-Address) in Access Requests feature makes it possible for a network access server to provide the RADIUS server with a hint of the user IP address in advance of user authentication. An application can be run on the RADIUS server to use this hint and build a table (map) of user names and addresses. Using the mapping information, service applications can begin preparing user login information to have available upon successful user authentication.
For more information on this feature, see the RADIUS Attribute 8 (Framed-IP-Address) in Access Requests feature module.
The Cisco 6400 NRP-SSG feature was first released in Cisco IOS Release 12.0(3) DC1, while enhancements were added in later releases. Release 12.1(3) DC1 introduces the following Proxy RADIUS Enhancements:
For more information on these enhancements, see the Node Route Processor-Service Selection Gateway Enhancements IV feature module.
There are no new hardware features for the Cisco 6400 NRP supported in Cisco IOS Release 12.1(1) DC1.
The following new software features are supported by the Cisco 6400 NRP for Cisco IOS Release 12.1(1) DC1.
CEF switching is now supported for PPP over ATM (PPPoA), generic routing encapsulation (GRE), and Network Address Translation (NAT).
Dynamic Host Configuration Protocol (DHCP) Relay now supports unnumbered interfaces using ATM route bridge encapsulation (RBE). DHCP Relay automatically adds a static host route specifying the unnumbered interface as the outbound interface.
DHCP Relay now also can use the ip dhcp database global configuration command. This optional command allows the DHCP Relay to save route information to a TFTP, FTP, or RCP server for recovery after reloads.
For more information on DHCP, see "Configuring DHCP" in the Cisco IOS IP and IP Routing Configuration Guide and "DHCP Commands" in the Cisco IOS IP and IP Routing Command Reference . For more information on the ATM RBE feature, see the ATM Routed Bridge Encaps feature module.
The following enhancements provide better session stability:
For more information, see the Session Scalability Enhancements II feature module.
The L2TP tunnel management enhancements include the following features:
For more information, see the L2TP Tunnel Management Enhancements feature module
These enhancements enable the L2TP access concentrator (LAC) to conduct static or dynamic tunnel service authorization. A static domain name can be configured on the ATM permanent virtual circuit (PVC) port to override the domain name supplied by the client. If a static domain name is not configured, the LAC conducts dynamic tunnel service authorization, which now includes two steps:
1. Domain PreauthorizationThe LAC checks the client-supplied domain name against an authorized list configured on the RADIUS server for each PVC. If successful, the LAC proceeds to tunnel service authorization. If domain preauthorization fails, the LAC attempts PPP authentication/authorization for local termination.
2. Tunnel Service AuthorizationThe user profile on the RADIUS server provides a list of domains accessible to the user, enabling tunnel service authorization for the client-supplied domain. If successful, the LAC establishes an L2TP tunnel.
For more information, see the L2TP Tunnel Service Authorization Enhancements feature module.
This feature enables the Cisco 6400 NRP to terminate tunnels from LACs and forward the sessions through new L2TP tunnels selected independently of the client-supplied domains. The NRP as a tunnel switch performs VPDN tunnel authorization based on the ingress tunnel names that are mapped to specified LTP Network Servers (LNSs).
For more information, see the L2TP Tunnel Switching feature module.
This feature includes the Local Forwarding enhancement to the Node Route ProcessorService Selection Gateway (NRP-SSG). Local Forwarding enables NRP-SSG to forward packets locally.
For more information, see the Node Route Processor Service Selection Gateway Enhancements III feature module.
This feature includes the following enhancements to segmentation and reassembly (SAR) buffer management:
For more information, see the Segmentation and Reassembly Buffer Management Enhancements
feature module.
The PPP Autosense feature enables the network access server to:
For more information, see the PPP Autosense feature module.
PPPoE now supports fast switching for multicast in addition to Cisco express forwarding (CEF).
This feature enables the RADIUS VC Logging (Cisco IOS Release 12.0(5) DC) feature to support PPPoE. With RADIUS VC Logging enabled, the RADIUS network access server port field is extended and modified to carry VPI/VCI information. This information is logged in:
For more information, see the RADIUS VC Logging feature module.
A defect in multiple releases of Cisco IOS software will cause a Cisco router or switch to halt and reload if the Cisco IOS HTTP service is enabled, browsing to http://router-ip/anytext?/ is attempted, and the enable password is supplied when requested. This defect can be exploited to produce a denial of service (DoS) attack.
The vulnerability, identified as Cisco bug ID CSCdr91706, affects virtually all mainstream Cisco routers and switches running Cisco IOS software releases 12.0 through 12.1, inclusive. This is not the same defect as CSCdr36952.
The vulnerability has been corrected and Cisco is making fixed releases available for free to replace all affected Cisco IOS releases. Customers are urged to upgrade to releases that are not vulnerable to this defect as shown in detail below.
This vulnerability can only be exploited if the enable password is known or not set.
You are strongly encouraged to read the complete advisory, which is available at http://www.cisco.com/warp/public/707/ioshttpserverquery-pub.shtml .
Cisco IOS Release 12.1(3) DC1 supports the number of sessions and tunnels shown in Table 3. While using NRP-SSG, Cisco IOS Release 12.1(3) DC1 supports the number of sessions and tunnels shown in Table 4.
Protocol | Number of Supported Sessions | Number of Supported Tunnels |
---|---|---|
L2TP | 1700 | 300 |
L2TP | 2000 | 300 |
L2TP Tunnel Switch | 940 | 50 Ingress |
L2TP Tunnel Switch | 940 | 50 Ingress |
PPPoA | 2000 | |
PPPoE | 2000 | |
PPP Autosense | 2000 | |
RBE | 2000 | |
RFC 1483 IP Routed | 2000 | |
Protocol with NRP-SSG | Number of Supported Sessions | Number of Supported Tunnels |
---|---|---|
L2TP | 1000 | 50 |
L2TP | 1000 | 50 |
PPPoA | 2000 | |
PPPoE | 2000 | |
RBE | 2000 | |
RFC 1483 IP Routed | 2000 | |
Note To support more than 750 sessions, the NRP must have 128 MB DRAM. |
Caveats describe unexpected behavior in the Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious. This section contains open caveats for the current Cisco 6400 NRP IOS release only.
Caveats in Cisco IOS Release 12.1 T also apply to Release 12.1 DC. For information on caveats in Cisco IOS Release 12.1 T, see Caveats for Cisco IOS Release 12.1 T located on CCO and the Documentation CD-ROM.
Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II on CCO, click on Technical Assistance Center, then Software Bug Toolkit. Another option is to go to http://www.cisco.com/support/bugtools. |
This section describes possibly unexpected behavior by Cisco IOS Release 12.1(3) DC1. This section describes severity 1, 2, and selected severity 3 caveats.
This section describes caveats that have been closed and resolved in Cisco IOS Release 12.1(3) DC1.
This section describes possibly unexpected behavior by Cisco IOS Release 12.1(1) DC1. This section describes severity 1, 2, and selected severity 3 caveats.
This section describes caveats that have been closed and resolved in Cisco IOS Release 12.1(1) DC1.
This section describes possible unexpected behavior by earlier hardware versions of the NRP. To determine your NRP part number (P/N), see the "Determining Your NRP Part Number" on page 20.
a. Enter delete flash:* to mark all files on the Flash memory device for deletion.
b. Enter squeeze flash: to permanently erase all files marked for deletion.
c. Use the copy flash: EXEC command to copy the desired image to the Flash memory device.
d. Use the dir flash: EXEC command to verify that the image file is the first file on the Flash memory device.
To determine the NRP part number, use one of the following methods with the information in Table 5:
6400-nrp# show nrp
Router installed in slot 5
Network IO Interrupt Throttling:
throttle count=0, timer count=0
active=0, configured=0
netint usec=4000, netint mask usec=200
NRP CPU ID EEPROM:
Hardware revision 4.255 Board revision A0
Serial number 12346818 Part number 73-3082-06
Test history 0x0 RMA number 00-00-00
EEPROM format version 2
EEPROM contents (hex):
0x00: 02 E3 04 FF 00 BC 65 C2 49 0E 26 05 00 00 00 00
0x10: 50 00 00 00 07 CF 04 09 00 00 00 78 00 00 00 00
6400-nrp#
CLEI Code | 800- Part Number | 73- Part Number |
---|---|---|
BAC5EEPDAA | 800-03655-01 | 73-3082-03 |
BAC5EEPDAB | 800-03655-02 | 73-3082-04 |
BAC5EEPDAC | 800-03655-03 | 73-3082-05 |
BAC5EEPDAD | 800-03655-04 | 73-3082-06 |
BAC5EEPDAE | 800-03655-05 | 73-3082-07 |
BAC5EEPDAF | 800-03655-06 | 73-3082-08 |
BAC7RUBCAA | 800-03655-07 | 73-3082-09 |
BAC7RUBCAB | 800-03655-08 | 73-3082-10 |
BAC7VUBCAA | 800-03655-09 | 73-3082-11 |
The following sections describe the documentation available for the Cisco 6400 universal access concentrator. The most up-to-date documentation can be found on the Web via Cisco Connection Online (CCO) and on the Documentation CD-ROM. These electronic documents might contain updates and modifications made after the hard-copy documents were printed.
These release notes should be used in conjunction with the documents listed in the following sections:
The following documents are specific to Cisco IOS Release 12.1 and are located on CCO and the Documentation CD-ROM:
The documents listed in Table 6 are available for the Cisco 6400 UAC on CCO and the Documentation CD-ROM.
To access Cisco 6400 documentation on CCO, follow this path:
Technical Documents: Documentation Home Page: Aggregation Solutions:
Cisco 6400 Universal Access Concentrator
To access Cisco 6400 documentation on the Documentation CD-ROM, follow this path:
Aggregation Solutions: Cisco 6400 Universal Access Concentrator
Document Title | Chapter Topics |
---|---|
Cisco 6400 UAC Hardware Installation Guide | About This Manual |
Cisco 6400 UAC Site Planning Guide | About This Guide |
Regulatory Compliance and Safety Information for | Overview of the Cisco 6400 Universal Access Concentrator |
Cisco 6400 UAC Software Configuration Guide | About This Guide |
Cisco 6400 FRU Installation and Replacement | Tools and Equipment Required |
Feature modules describe new features supported by Cisco IOS Release 12.1 DC and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1: New Feature Documentation: New Features in 12.1-Based Limited Lifetime Releases: New Features in Release 12.1 DC
On the Documentation CD-ROM at:
Cisco IOS Software Configuration: Cisco IOS Release 12.1: New Feature Documentation:
New Features in 12.1-Based Limited Lifetime Releases: New Features in Release 12.1 DC
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents that are shipped with your order in electronic form on the Documentation CD-ROMunless you specifically ordered the printed versions.
Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, and Cisco IOS software functionality, and contain comprehensive configuration examples.
Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.
On CCO and the Documentation CD-ROM, two master hot-linked documents provide information for the Cisco IOS software documentation set.
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration:
Cisco IOS Release 12.1: Configuration Guides and Command References
On the Documentation CD-ROM at:
Cisco IOS Software Configuration: Cisco IOS Release 12.1:
Configuration Guides and Command References
Table 7 describes the contents of the Cisco IOS Release 12.1 software documentation set, which is available in electronic form and in printed form, if ordered.
Note You can find the most current Cisco IOS documentation on CCO and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed. |
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration:
Cisco IOS Release 12.1
On the Documentation CD-ROM at:
Cisco IOS Software Configuration: Cisco IOS Release 12.1
Books | Major Topics |
---|---|
| Configuration Fundamentals Overview |
| Transparent Bridging |
| Preparing for Dial Access |
| Interface Configuration Overview |
| IP Overview |
| AppleTalk and Novell IPX Overview |
| Overview |
| Multiservice Applications Overview |
| Quality of Service Overview |
| Security Overview |
| Cisco IOS Switching Services Overview |
| Introduction: Wide-Area Networking Overview |
|
|
Note Cisco Management Information Base (MIB) User Quick Reference is no longer published. For the latest list of MIBs supported by Cisco, see the Cisco Network Management Toolkit on CCO: Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB. |
You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com. Translated documentation can be accessed at http://www.cisco.com/public/countries_languages.shtml.
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.
Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).
Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the Web, e-mail, a self-addressed stamped response card included in many printed docs, or by sending mail to Cisco.
Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.
You can access CCO in the following ways:
You can e-mail questions about using CCO to cco-team@cisco.com.
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact TAC by e-mail, use one of the following:
Language
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In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
If you have a CCO log-in account, you can access the following URL, which contains links and tips on configuring your Cisco products:
http://www.cisco.com/kobayashi/technotes/serv_tips.shtml
This URL is subject to change without notice. If it changes, point your Web browser to CCO, press Login, and click on this path: Technical Assistance Center: Technical Tips.
The following sections are provided from the Technical Tips page:
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
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San Jose, CA 95134-9883
We appreciate and value your comments.
Posted: Tue Nov 7 10:23:09 PST 2000
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