Table of Contents

Introduction

List of Terms
How to Use These Release Notes
Feature Pack Components

System Requirements

Memory Defaults and Upgrade Options
Hardware Supported
Software Compatibility
Determining the Software Release
Upgrading Your Software Release
Product Numbers Quick-Reference List
Feature Pack Overview Table
Feature Set Tables

Installation Notes

Image Installation Tips and Troubleshooting When Using RSL

Image Installation Tips
Recovering from a Connection Error
Restoring the Startup Configuration

Loading Images on CiscoPro Routers When Using RSL

Prerequisites
Upgrading Your CiscoPro Router

Alternatives to RSL

Installing the Router Software by Using the Console
Installing the Router Software by Using a TFTP Server Application

Related Documentation

Release-Specific Documents
Platform-Specific Documents
Feature Modules
Cisco IOS Documentation Set

Documentation Modules
Release 12.0 Documentation Set

Obtaining Documentation

World Wide Web
Documentation CD-ROM
Ordering Documentation

Obtaining Technical Assistance

Cisco Connection Online
Technical Assistance Center
Software Configuration Tips on the Cisco Technical Assistance Center Home Page
Documentation Feedback

Release Notes for Cisco IOS Release 12.0(7) and 12.0(7)T Feature Packs for the Cisco 1600 Series

April 19, 2000

These release notes describe the Cisco IOS Release 12.0(7) and 12.0(7)T feature packs for Cisco 1600 series routers and contain the following topics:

• Introduction

• System Requirements

• Installation Notes

• Related Documentation

• Obtaining Documentation

• Obtaining Technical Assistance

Introduction

List of Terms

The following terms are used throughout this document:

• Feature—Networking functionality that supports network technology and hardware. For example: Double Authentication, IP Multicast over Token Ring, Voice Over IP, PPP over ATM, and so forth.

• Feature Set—A group of features. For example: IP, IP Plus, Enterprise Plus, IP IPSec 56, and so forth.

• Image—Software code containing a Cisco IOS feature set. The image file nomenclature, such as c800-y6-mw, c1000-bnsy40-mz, and c2500-g-l, specifies a platform, feature set, and file compression method. For example, c4500-is56i-mz indicates:

  • Cisco 4500 platform: c4500.

  • IP Plus IPSec 56 feature set: is56i.

  • RAM compression method: mz.

• Feature Pack—A small box containing hardcopy documentation and CDs that contain software images, applications and electronic documentation. Feature packs provide software upgrades for many of the Cisco hardware platforms.

How to Use These Release Notes

The tables in these release notes contain details about the Cisco feature packs. Use these tables to perform the following tasks before loading a software image onto a router:

1. Use Table 1, "Cisco 1600 Series Default Memory and Upgrade Options," for the feature set memory requirements, factory-default memory, and available memory upgrades for your router.

2. Use Table 3, "Feature Pack Product Numbers Quick-Reference List," to identify the software image you want to load.

3. Use Table 4, "Cisco 1600 Series Feature Packs," to identify your feature pack and the memory required for your feature set, based on the image you load.

4. Use the tables in the "Feature Set Tables" section to identify which features are supported in each feature set image.

Feature Pack Components

A feature pack is a box that typically contains the following items:

• A CD-ROM with the following software:

  • Cisco IOS feature set software images that can include bundled modem firmware.

  • Router Software Loader (RSL) program (a Windows 95 application) that loads images onto your router.

  • Trivial File Transfer Protocol (TFTP) server application (for Windows 95 only).

• Getting Started with the Router Software Loader.

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Note   Before running RSL, see the "Loading Images on CiscoPro Routers When Using RSL" section. If you cannot use RSL to load images, you can follow the instructions in the "Alternatives to RSL" section.

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• Release notes (this document).

• Other configuration or command references, if available.

• Software license for using Cisco software in object code form on a single access server or router.

• Documentation CD-ROM that contains all Cisco documentation.

System Requirements

This section describes the following system requirements:

• Memory Defaults and Upgrade Options

• Hardware Supported

• Software Compatibility

• Determining the Software Release

• Upgrading Your Software Release

• Product Numbers Quick-Reference List

• Feature Pack Overview Table

• Feature Set Tables

Memory Defaults and Upgrade Options

Hardware Supported

The following hardware is supported:

• Cisco 1601, Cisco 1601-R

• Cisco 1602, Cisco 1602-R

• Cisco 1603, Cisco 1603-R

• Cisco 1604, Cisco 1604-R

• Cisco 1605-R

Software Compatibility

The feature packs described in these release notes contain Cisco IOS Release 12.0(7) and 12.0(7)T software images, some images from previous software releases, and RSL Version 7.9. Before running RSL, see the "Loading Images on CiscoPro Routers When Using RSL" section.

Determining the Software Release

To determine the version of Cisco IOS software running on your Cisco 1600 series, log in to the router and enter the show version user EXEC command.

Upgrading Your Software Release

For general information about upgrading to a new software release, see Cisco  IOS Upgrade Ordering Instructions located at:

http://www.cisco.com/warp/public/cc/cisco/mkt/ios/prodlit/957_pp.htm

Product Numbers Quick-Reference List

Feature Pack Overview Table

Note   For each feature pack, only the Release 11.2(18)P, 12.0(3) and 12.0(7)T image names and memory requirements listed apply to Cisco IOS Release 12.0(7) and 12.0(7)T. The other data is provided for your information only.

Feature Set Tables

The Cisco IOS software is packaged in feature sets consisting of software images—depending on the platform. Each feature set contains a specific set of Cisco IOS features.

For a summary of which feature sets are supported on the Cisco 1600 series, see the previous "Feature Pack Overview Table" section.

Caution Cisco IOS images with strong encryption (including, but not limited to, 168-bit (3DES) data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States are likely to require an export license. Customer orders may be denied or subject to delay due to United States government regulations. When applicable, purchaser/user must obtain local import and use authorizations for all encryption strengths. Please contact your sales representative or distributor for more information, or send an e-mail to export@cisco.com.

Table 5 and Table 6 list the features and feature sets supported by the Cisco 1600 series in Cisco IOS Release 12.0(7) and 12.0(7)T. Both tables use the following conventions:

• Yes—The feature is supported in the software image.

• No—The feature is not supported in the software image.

• In—The number in the "In" column indicates the Cisco IOS T-train release in which the feature was introduced; these features are not supported by the mainline Release 12.0(7). For example, (3) means a feature was introduced in Release 12.0(3)T. If a cell in this column is empty, the feature was included in the initial base T-train release and all mainline releases.

Note   These feature set tables might contain only a selected list of features. These tables are not cumulative or complete in listing all the features in each image.

Installation Notes

This section describes the following topics:

• Image Installation Tips and Troubleshooting When Using RSL

• Loading Images on CiscoPro Routers When Using RSL

• Alternatives to RSL

Image Installation Tips and Troubleshooting When Using RSL

Image Installation Tips

The following information about RSL operations can help you with the installation process:

• If you are loading software on a preconfigured router, save the router configuration file on your PC before running RSL.

• If you have added any static entries to the PC Address Resolution Protocol (ARP) table, one or more of them may be deleted by RSL. Manually re-enter any deleted entries in the PC ARP table.

• During a connection, if the router's running configuration is not the same as its startup configuration, the exact configuration is not restored. Any changes that you made since the last time you entered copy running-config startup-config or write memory commands are lost.

• RSL restores the router's startup configuration, but some running configuration commands are not restored. To restore the exact running configuration, reboot the router. The following interface configuration commands are not restored to the running configuration:

  • no shutdown

  • no ringspeed

  • media-type aui

Recovering from a Connection Error

If any of the following elements apply to your installation, modify the Short Timeout value from the Options dialog box in RSL:

• You are connecting to a router or access server that has a large configuration file.

• You are connecting to a Cisco AS5200 access server.

• You see the following error message:

  "Failed to configure the router to enable the Cisco IOS software image and configuration file upload and download operations. You may want to check the router to make sure that the selected interface exists."

If you are connecting to a Cisco AS5200, increase the Short Timeout value to 60 seconds. The Cisco AS5200 requires up to 45 seconds to write a configuration to nonvolatile random-access memory (NVRAM) due to the number of interfaces the it must check during this process.

If you are connecting to any other router or access server, increase the Short Timeout to a value over 25 seconds.

Note   If you change the timeout value, you must do so before connecting to the router, or the new value will not be used. Also, increasing the Short Timeout value can increase the time it takes for RSL to connect to the target router.

Restoring the Startup Configuration

In some cases, RSL is unable to restore the startup configuration. If this happens, follow these steps:

Step 2   Restart RSL and connect by using the Preconfigured router option.

Step 3   When asked if you want to overwrite the existing startup configuration file, choose no.

Step 4   When asked if you want to continue, choose yes.

Step 5   When the router is connected, select Download Router Configuration in the Router Software Loader dialog box.

Step 6   Select the appropriate file and click the radio button beside Copy configuration to the router nonvolatile memory. The router should now contain the startup configuration it had before the initial RSL connection.

Step 7   Exit RSL.

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Note   In the steps above, the router configuration register (config-register 0xnnnn) is not restored.

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Note   If you press Ctrl-Alt-Delete to quit RSL, the router configuration and the configuration register are not restored. However, the configuration file is not deleted from the PC. To restore the configuration file, follow the steps above, beginning with Step 2.

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Loading Images on CiscoPro Routers When Using RSL

Prerequisites

By default, non-CiscoPro software images cannot be loaded on CiscoPro routers; however, RSL has a utility to permanently upgrade CiscoPro routers so they can accept the Cisco IOS Release 12.0 and 12.0 T images.

When a CiscoPro router is upgraded, the Simple Network Management Protocol (SNMP) SysObjectID MIB value (used for network management), is changed to that of a normal Cisco router. The software banner also changes and no longer identifies the upgraded platform as a CiscoPro product.

Note   After this upgrade, CiscoVision will no longer recognize your router.

If you choose this permanent upgrade, use the appropriate version of CiscoWorks for Windows below to replace CiscoVision as the network manager:

• CPW-CVCW-U to upgrade CiscoVision to CiscoWorks Windows (managing up to 50 nodes).

• CPW-CVCW-ENT-U to upgrade CiscoVision to CiscoWorks Windows (managing up to 500 nodes).

Note   For general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387, 408 526-7208, or cs-rep@cisco.com.

Upgrading Your CiscoPro Router

Note   The following steps are only necessary for the CiscoPro CPA1000, CPA1600, CPA2500 and CPA4500 platforms. Other CiscoPro platforms can be upgraded by simply loading a non-CiscoPro software image.

To upgrade your CiscoPro CPA1000, CPA1600, CPA2500 or CPA3600 router, follow these steps:

A message box tells you that the router requires a permanent upgrade to load the image.

Step 2   At the prompt, enter yes to indicate that you do want RSL to upgrade your CiscoPro router and continue loading the selected image.

RSL downloads, performs the upgrade, reboots the router, and displays a message to confirm the upgrade.

Note   The Cisco 1600 series upgrade utility filename is cpa1600-upgrade-l.120-7.T. The upgrade utility is a special file—not a Cisco IOS run-time image, and must be located in the Images directory. If it is not, the upgrade utility informs you that the image is not present.

Step 3   At the prompt, confirm the upgrade message. RSL then downloads the selected image.

Alternatives to RSL

RSL is designed to work with a PC running Microsoft Windows 95 and is the recommended method for downloading software to the router; however, two alternatives are available for installing router software:

• Installing the Router Software by Using the Console

• Installing the Router Software by Using a TFTP Server Application

Note   The sample prompts and output shown in the following sections may not be identical to the prompts displayed on the router console.

Installing the Router Software by Using the Console

This section explains how to use the copy xmodem flash command to install the router software from the CD-ROM onto the router.

The following example shows how to use the copy xmodem flash command on a Cisco 1600 series router:

Installing the Router Software by Using a TFTP Server Application

Use this TFTP server application method as an alternative method to install the router software from the CD-ROM. You can perform this procedure by using a PC (running Microsoft Windows 95 or Microsoft Windows 3.1), a Macintosh, or a UNIX system. You can use either the copy tftp flash or copy rcp flash command to download the router software to the router.

First, obtain a TFTP application or a remote copy protocol (rcp) application to set up your computer as a TFTP server or an rcp server. If you are using a PC running Windows 95, you can use RSL or the TFTP server included on the feature pack CD-ROM to install the router software. For other operating systems, a number of TFTP or rcp applications are available from independent software vendors or as shareware on the World Wide Web.

Note   To use an rcp application, follow the same procedure below, but substitute "rcp" for "TFTP"and use the copy rcp flash command instead of the copy tftp flash command.

Step 2   Start the TFTP server application on the PC by double-clicking the application icon or its .exe filename.

Step 3   Set up the PC as a TFTP server by using the TFTP server application setup or configuration facility.

Most TFTP server applications include a setup facility that allows you to specify the PC as a server. For example, from the TFTP menu of one application, select Settings to display a panel. To configure the local PC as a server, select the Server checkbox.

Select a root directory where the Cisco IOS files reside (for example, d:\cpswinst\images).

Caution Make sure you set up your local PC as a TFTP server. If you do not, you cannot perform the copy procedure. This caution applies to both TFTP and rcp.

Step 4   Establish a console session from your local PC (which is now configured as a TFTP server) to the Cisco router by using one of these methods:

• Connect the PC com port to the router console port.

  This is the recommended method. When you reload the router with the new image in Step 20, you remain connected to the router.

• Establish a Telnet session from the PC to the router. If you choose to use Telnet, your connection to the router will be lost when it is reloaded.

Caution Make sure that your PC is set up to communicate with the connected device through its network port.

Step 5   Connect your PC's LAN port to the corresponding LAN port on the router. If you are making a direct connection to the router via Ethernet or Fast Ethernet, use an Ethernet crossover cable. If connecting to the router via an Ethernet or Fast Ethernet hub or Token Ring MAU (hub), use straight-through cable.

Note   We recommend that you back up the router configuration before upgrading the router software.

Step 6   If you are not upgrading a CiscoPro CPA1600 router, skip to Step 15.

Step 7   At the prompt, enter the following command to copy the router upgrade utility from the PC CD-ROM drive to the router:

Router# copy tftp flash

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Note   If you are using rcp, enter copy rcp flash instead.

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Step 8   At the prompt, enter the IP address of your PC, as shown in the following example:

Address or name of remote host [255.255.255.255]? 131.108.1.1

This is the IP address of your local PC—not the router. (Note that you can obtain your PC IP address from the DOS prompt in the Windows directory by entering winipcfg, as follows: C:\WINDOWS> winipcfg.)

Step 9   At the prompt, enter the filename of the image to be copied to the router, as shown in the following example:

Source file name? cpa1600-upgrade-l.120-7.T

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Note   The upgrade image file on the Feature Pack CD has a long filename (cpa1600-upgrade-l.120-7.T); note that DOS displays it in 8.3 format as cpa1600~7.T. The upgrade utility is a special file—not a Cisco IOS run-time image.

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Step 10   At the following prompt, enter the destination filename and press Enter.

Destination file name [cpa1600-upgrade-l.120-7.T]? cpa1600-upgrade-l.120-7.T

(This is the name of the image file on the router—not the full pathname of the image on the PC CD-ROM.)

During the transfer process, messages indicate that the software has accessed the file you have specified and is loading it.

If the software cannot find the file, check the following:

• The filename is correct.

• The TFTP server is enabled.

• The correct root directory is selected.

• There is IP connectivity between the router and TFTP server.

If the software still cannot find the file, create a temporary directory called "C:\temp," and copy the CiscoPro upgrade file into the directory. Select the C:\temp directory as the root directory.

Step 11   To erase the existing image in the router Flash memory before copying the new one, enter yes:

Erase flash device before writing? [confirm] yes

The entire copying process takes several minutes and differs from network to network. The exclamation point (!) indicates that the copy process is taking place. Each exclamation point indicates that ten packets have been transferred successfully. If you see three or more periods (...), the transfer may have failed. If so, use the ping command to check IP connectivity between the router and TFTP server.

Step 12   Enter the reload command to reload the router:

Router# reload

Do not save the configuration.

After the reload is complete, your CiscoPro router has been upgraded to a Cisco Enterprise router. Because the original Cisco IOS image that resided in Flash memory was erased during the upgrade process, the router is now running in bootstrap mode.

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Note   If you are upgrading a CiscoPro CPA1600 series router running from an image in Flash memory, the router reloads to ROM monitor mode because of an interaction between the Flash Load Helper and the cpa1600-upgrade-l.120-7.T image.

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Step 13   At the prompt, enter your password:

Password: <password>

Step 14   At the prompt, enter enable; then enter your password:

Router# enable Password: <password>

Step 15   At the prompt, enter the following command to copy the new software image from the PC CD-ROM drive to the router:

Step 16   At the prompt, enter the IP address of your PC, as shown in the following example:

This example specifies the DOS image name of the IP feature set for Cisco 1600 series routers (as shown in Table 4 in the "Feature Pack Overview Table" section).

Step 18   At the prompt, enter the destination UNIX image filename and press Enter.

This is the name of the image file on the router—not the full pathname of the image on the CD-ROM attached to the PC. Refer to Table 4 in the "Feature Pack Overview Table" section for the UNIX image filename.

During the transfer process, the software displays messages indicating that it has accessed the file you have specified and is loading it.

Step 19   At the prompt, enter yes if you want to erase the existing image copy resident in the router Flash memory before copying the new one.

Erase flash device before writing? [confirm] yes

The entire copying process takes several minutes and differs from network to network.

The exclamation point (!) indicates that the copy process is taking place. Each exclamation point (!) indicates that ten packets have been transferred successfully. A checksum verification of the image occurs after the image is written to Flash memory.

Caution If you upgraded a CiscoPro CPA1600 router, do not save the configuration when prompted.

Step 20   Enter the reload command to reload the router:

Related Documentation

The following sections describe the documentation available for the Cisco 1600 series. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.

Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on CCO and the Documentation CD-ROM.

Use these release notes with these documents:

• Release-Specific Documents

• Platform-Specific Documents

• Feature Modules

• Cisco IOS Documentation Set

Release-Specific Documents

The following documents are specific to Cisco IOS Release 12.0 and 12.0 T. They are located on CCO and the Documentation CD-ROM:

• Cross-Platform Release Notes for Cisco IOS Release 12.0

  On CCO at:

  Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes: Cross-Platform Release Notes for Cisco IOS Release 12.0

  On the Documentation CD-ROM at:

  Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes: Cross-Platform Release Notes for Cisco IOS Release 12.0

• Product bulletins, field notices, and other release-specific documents on CCO at:

  Technical Documents

• Caveats for Cisco IOS Release 12.0 and Caveats for Cisco IOS Release 12.0 T

  For caveat details, see the Caveats for Cisco IOS Release 12.0 and Caveats for Cisco IOS Release 12.0 T documents, which contain caveats applicable to all platforms for all maintenance releases of Release 12.0 and 12.0 T, respectively.

  On CCO at:

  Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes: Caveats

  On the Documentation CD-ROM at:

  Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes: Caveats

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Note   If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, go to CCO and press Login. Then go to Software Center: Cisco IOS Software: Cisco Bugtool Navigator II. Another option is to go to http://www.cisco.com/support/bugtools.

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Platform-Specific Documents

These documents are available for the Cisco 1600 series on CCO and the Documentation CD-ROM.

• Quick Start Guides

• Cisco 1600 Series Hardware Installation Guide

• Cisco 1600 Series Software Configuration Guide

• Cisco 1600 series router configuration notes

• Release notes for Cisco 1600 series routers

• Regulatory compliance and safety information for the Cisco 1600 series

• WAN Interface Cards Hardware Installation Guide

• Cisco 1600 Fast Step Quick Start Guide

On CCO  at:

Technical Documents: Documentation Home Page: Cisco Product Documentation: Access Servers and Access Routers: Modular Access Routers: Cisco 1600 Series Routers

On the Documentation CD-ROM at:

Feature Modules

Feature modules describe new features supported by Cisco IOS Release 12.0 T and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the features modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.

On CCO at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: New Feature Documentation

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: New Feature Documentation

Cisco IOS Documentation Set

The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents, which are shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered the printed versions.

Documentation Modules

Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.

On CCO and the Documentation CD-ROM, two master hot-linked indexes provide information for the Cisco IOS software documentation set.

On CCO at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Cisco IOS Release 12.0 Master Indexes: Configuration Guide Master Index or Command Reference Master Index

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Cisco IOS Release 12.0 Master Indexes: Configuration Guide Master Index or Command Reference Master Index

Release 12.0 Documentation Set

Table 7 describes the contents of the Cisco IOS Release 12.0 software documentation set, which is available in electronic form and in printed form upon request.

Note   You can find the most current Cisco IOS documentation on CCO and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed.

On CCO at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0

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Note   Cisco Management Information Base (MIB) User Quick Reference is no longer published. If you have an account with CCO, you can find the current list of MIBs supported by Cisco. To reach the Cisco Network Management Toolkit, go to CCO, press Login, and click to Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB.

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Obtaining Documentation

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.

Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).

Obtaining Technical Assistance

Cisco provides Cisco Connection Online (CCO)  as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed documents, or by sending mail to Cisco.

Cisco Connection Online

Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.

You can access CCO  in the following ways:

• WWW: www.cisco.com

• Telnet: cco.cisco.com

• Modem using standard connection rates and the following terminal settings: VT100 emulation; 8 data bits; no parity; and 1 stop bit.

  • From North America, call 408 526-8070

  • From Europe, call 33 1 64 46 40 82

You can e-mail questions about using CCO to cco-team@cisco.com.

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.

To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.

To contact by e-mail, use one of the following:

In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.

Software Configuration Tips on the Cisco Technical Assistance Center Home Page

If you have a CCO log-in account, you can access the following URL, which contains links and tips on configuring your Cisco products:

http://www.cisco.com/kobayashi/technotes/serv_tips.shtml

This URL is subject to change without notice. If it changes, point your Web browser to CCO, press Login, and click on this path: Technical Assistance Center: Technical Tips.

The following sections are provided from the Technical Tips page:

• Access Dial Cookbook—Contains common configurations or recipes for configuring various access routes and dial technologies.

• Field Notices—Notifies you of any critical issues regarding Cisco products and includes problem descriptions, safety or security issues, and hardware defects.

• Frequently Asked Questions—Describes the most frequently asked technical questions about Cisco hardware and software.

• Hardware—Provides technical tips related to specific hardware platforms.

• Hot Tips—Describes popular tips and hints gathered from the Cisco Technical Assistance Center (TAC). Most of these documents are available from the TAC Fax-on-demand service. To reach Fax-on-demand and receive documents at your fax machine from the United States, call 888 50-CISCO (888 502-4726). From other areas, call 650 596-4408.

• Internetworking Features—Lists tips on using Cisco  IOS software features and services.

• Sample Configurations—Provides actual configuration examples that are complete with topology and annotations.

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:

Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate and value your comments.

Posted: Tue Nov 21 15:23:36 PST 2000
Copyright 1989-2000©Cisco Systems Inc.