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Release Notes for Cisco IOS Release 12.0(5)T Feature Packs for the Cisco 1400 Series

Release Notes for Cisco IOS Release 12.0(5)T Feature Packs for the Cisco 1400 Series

November 22, 1999

These release notes describe the Cisco IOS Release 12.0(5)T feature packs for the Cisco 1400 series and contain the following topics:

Introduction

How to Use These Release Notes

The tables in these release notes contain details about the Cisco feature packs. Use these tables to perform the following tasks before loading a software image onto a router:

    1. Use Table 1, "Cisco 1400 Series Default Memory and Upgrade Options," for the feature set memory requirements, factory-default memory, and available memory upgrades for your router.

    2. Use Table 2, "Feature Pack Product Numbers Quick-Reference List," to identify the software image you want to load.

    3. Use Table 3, "Cisco 1400 Series Feature Packs," to identify your feature pack and the memory required for your feature set, based on the image you load.

    4. Use the tables in the "Feature Set Tables" section to identify which features are supported in a feature set image.

Feature Pack Components

A feature pack is a box that typically contains the following items:

System Requirements

This section describes the following topics:

Memory Defaults and Upgrade Options


Table 1: Cisco 1400 Series Default Memory and Upgrade Options
Memory Type Cisco 1400 Series Defaults Upgrade Options

Flash memory

4 MB

6 MB Flash memory card for Cisco 1400: MEM1400-6FC=
8 MB Flash memory card for Cisco 1400: MEM1400-8FC=
12 MB Flash memory card for Cisco 1400: MEM1400-12FC=
16 MB Flash memory card for Cisco 1400: MEM1400-16FC=

DRAM

16 MB

8 MB DRAM SIMM for Cisco 1400: MEM1400-8D=
16 MB DRAM SIMM for Cisco 1400: MEM1400-16D=

Hardware Supported

The following hardware is supported:

Following are some of the key features of the Cisco 1400 series:

Software Compatibility

The feature packs described in these release notes contain Cisco IOS Release 12.0(5)T software images, some images from previous software releases, and RSL Version 7.6.

Determining Your Software Release

To determine the version of Cisco IOS software running on your Cisco 1400 series router, log in to the router, and enter the show version user EXEC command.

router>show version Cisco Internetwork Operating System Software IOS (tm) c1400 Software (C1400-ny-mz), Version 12.0(5)T, RELEASE SOFTWARE

Updating Your Software Release

For information on upgrading to a new software release, see the product bulletin Cisco IOS Software Release 12.0 T Upgrade Paths and Packaging Simplification (#819: 1/99) on CCO at:

Service and Support: Product Bulletins: Software

Under Cisco IOS 12.0, click Cisco IOS Software Release 12.0 T Upgrade (#819: 1/99).

Product Numbers Quick-Reference List


Table 2: Feature Pack Product Numbers Quick-Reference List
Product Number Feature Pack Description

CD14-C-12.0.5T=

Cisco 1400 IP Feature Pack

CD14-CP-12.0.5T=

Cisco 1400 IP Plus Feature Pack

CD14-B-12.0.5T=

Cisco 1400 IP/IPX Feature Pack

CD14-BP-12.0.5T=

Cisco 1400 IP/IPX Plus Feature Pack

CD14-BHP-12.0.5T=

Cisco 1400 IP/IPX/FW Plus Feature Pack

Feature Pack Overview Table


Table 3: Cisco 1400 Series Feature Packs
Product Number CD-ROM Title Image Name (UNIX) Image Name (DOS) Flash Memory Required Main Memory Required RSL Installer Description

CD14-C-12.0.5T=

Cisco 1400 IP Feature Pack
Release 12.0(5)T

c1400-ny-mz

aaa1155

4 MB

16 MB

Cisco 1400 IOS IP Feature Set 12.0(5)T

CD14-CP-12.0.5T=

Cisco 1400 IP Plus Feature Pack
Release 12.0(5)T

c1400-nsy-mz

aaa1156

4 MB

16 MB

Cisco 1400 IOS IP Plus Feature Set 12.0(5)T

CD14-B-12.0.5T=

Cisco 1400 IP/IPX Feature Pack
Release 12.0(5)T

c1400-ny-mz

aaa1157

4 MB

16 MB

Cisco 1400 IOS IP/IPX Feature Set 12.0(5)T

CD14-BP-12.0.5T=

Cisco 1400 IP/IPX Plus Feature Pack
Release 12.0(5)T

c1400-nsy-mz

aaa1158

4 MB

16 MB

Cisco 1400 IP/IPX Plus Feature Set 12.0(5)T

CD14-BHP-12.0.5T=

Cisco 1400 IP/IPX/FW Plus Feature Pack
Release 12.0(5)T

c1400-nosy-mz

aaa1159

6 MB

16 MB

Cisco 1400 IP/IPX/FW Plus Feature Set 12.0(5)T

Feature Set Tables

The Cisco IOS software is packaged in feature sets consisting of software images—depending on the platform. Each feature set contains a specific set of Cisco IOS features.

For a summary of which feature sets are supported on the Cisco 1400 series, see the previous "Feature Pack Overview Table" section.

Table 4 lists the features and feature sets supported by the Cisco 1400 series in Cisco IOS Release 12.0(5)T and uses the following conventions to identify features:


Note   This feature set table contains only a selected list of features. This table is not a cumulative or complete list of all the features in each image.
Table 4: Feature List by Feature Set for the Cisco 1400 Series
Feature Set
Features IP IP Plus IP/IPX IP/IPX Plus IP/IPX/
FW Plus
IP Routing

  EIGRP

Yes

Yes

Yes

Yes

Yes

  IGRP

Yes

Yes

Yes

Yes

Yes

  OSPF

Yes

Yes

Yes

Yes

Yes

  RIP

Yes

Yes

Yes

Yes

Yes

LAN Support

  Virtual Private Network (VPN)

No

Yes

No

Yes

Yes

Management

  ATM MIB

Yes

Yes

Yes

Yes

Yes

  CDP MIB

Yes

Yes

Yes

Yes

Yes

  Chassis MIB

Yes

Yes

Yes

Yes

Yes

  Configuration/Management MIB

Yes

Yes

Yes

Yes

Yes

  Flash MIB

Yes

Yes

Yes

Yes

Yes

  IP Multicast MIBs

No

Yes

No

Yes

Yes

  Image MIB

Yes

Yes

Yes

Yes

Yes

  IP MIB

Yes

Yes

Yes

Yes

Yes

  IP Multicast Route MIB

No

Yes

No

Yes

Yes

  IPX MIB

Yes

Yes

Yes

Yes

Yes

  NLSP MIB

No

Yes

No

Yes

Yes

  OSPF MIB

Yes

Yes

Yes

Yes

Yes

  Queue MIB

Yes

Yes

Yes

Yes

Yes

  Remote Monitoring

Yes

Yes

Yes

Yes

Yes

  RSVP MIB

No

Yes

No

Yes

Yes

  Round Trip Time Monitor

Yes

Yes

Yes

Yes

Yes

  Transparent Bridging MIB

Yes

Yes

Yes

Yes

Yes

  IP Static Route MIB

Yes

Yes

Yes

Yes

Yes

  VPN MIB

No

Yes

No

Yes

Yes

  UPD MIB

Yes

Yes

Yes

Yes

Yes

  SNMP

Yes

Yes

Yes

Yes

Yes

Miscellaneous

  Compression

Yes

Yes

Yes

Yes

Yes

  NetFlow Policy Routing

No

Yes

No

Yes

Yes

Protocols

  Border Gateway Protocol (BGP)

No

Yes

No

Yes

Yes

  Cisco Discovery Protocol (CDP)

Yes

Yes

Yes

Yes

Yes

  ConnectionLess Network Services (CLNS)

No

Yes

No

Yes

Yes

  DHCP Client

Yes

Yes

Yes

Yes

Yes

  DHCP Relay

Yes

Yes

Yes

Yes

Yes

  DHCP Server

Yes

Yes

Yes

Yes

Yes

  HTTP

Yes

Yes

Yes

Yes

Yes

  IP CDP

Yes

Yes

Yes

Yes

Yes

  IP Compression

Yes

Yes

Yes

Yes

Yes

  IP Multicast

No

Yes

No

Yes

Yes

  IP Multicast NAT

No

Yes

No

Yes

Yes

  IP NAT

Yes

Yes

Yes

Yes

Yes

  IP NHRP

Yes

Yes

Yes

Yes

Yes

  IPX

Yes

Yes

Yes

Yes

Yes

  IPX Compression

Yes

Yes

Yes

Yes

Yes

  IPX EIGRP

Yes

Yes

Yes

Yes

Yes

  IPX NHRP

No

Yes

No

Yes

Yes

  IPX NLSP

No

Yes

No

Yes

Yes

  Network Address Translation (NAT)

Yes

Yes

Yes

Yes

Yes

  Next Hop Reservation Protocol (NHRP)

Yes

Yes

Yes

Yes

Yes

  Network Time Protocol (NTP)

No

Yes

No

Yes

Yes

  Resource Reserve Protocol (RSVP)

No

Yes

No

Yes

Yes

  Simple Network Time Protocol (SNTP)

Yes

Yes

Yes

Yes

Yes

  Serial Tunneling (STP)

Yes

Yes

Yes

Yes

Yes

  Source Route Bridging (SRB)

Yes

Yes

Yes

Yes

Yes

  Transparent Bridging

Yes

Yes

Yes

Yes

Yes

Security

  Access Lists

Yes

Yes

Yes

Yes

Yes

  Cisco IOS Firewall: Context-Based Access Control

No

No

No

No

Yes

  IPX Access Lists

Yes

Yes

Yes

Yes

Yes

  NETBIOS Access Lists

Yes

Yes

Yes

Yes

Yes

  Radius

Yes

Yes

Yes

Yes

Yes

  TACACS

Yes

Yes

Yes

Yes

Yes

  TACACS+

Yes

Yes

Yes

Yes

Yes

WAN Services

  Cisco Discovery Protocol over PPP (CCP)

Yes

Yes

Yes

Yes

Yes

  IPX over WAN

Yes

Yes

Yes

Yes

Yes

  Layer 2 Forwarding (L2F)

No

Yes

No

Yes

Yes

  Layer Tunnel Protocol (L2TP)

No

Yes

No

Yes

Yes

  PPP over ATM

Yes

Yes

Yes

Yes

Yes

  Traffic Shaping

Yes

Yes

Yes

Yes

Yes

  Virtual Profiles

Yes

Yes

Yes

Yes

Yes

  Virtual Template

Yes

Yes

Yes

Yes

Yes


Installation Notes

This section describes the following topics:

Image Installation Tips and Troubleshooting When Using RSL

Image Installation Tips

The following information about RSL operations can help you with the installation process:

Recovering from a Connection Error

If any of the following elements apply to your installation, modify the Short Timeout value from the Options dialog box in RSL:

  "Failed to configure the router to enable the Cisco IOS software image and configuration file upload and download operations. You may want to check the router to make sure that the selected interface exists."

If you are connecting to a Cisco AS5200, increase the Short Timeout value to 60 seconds. The Cisco AS5200 requires up to 45 seconds to write a configuration to nonvolatile random-access memory (NVRAM) due to the number of interfaces the it must check during this process.

If you are connecting to any other router or access server, increase the Short Timeout to a value over 25 seconds.


Note   If you change the timeout value, you must do so before connecting to the router, or the new value will not be used. Also, increasing the Short Timeout value can increase the time it takes for RSL to connect to the target router.

Restoring the Startup Configuration

In some cases, RSL is unable to restore the startup configuration. If this happens, follow these steps:


Step 1   Ensure that all cables are properly attached to both the router and the PC.

Step 2   Restart RSL and connect by using the Preconfigured router option.

Step 3   When asked if you want to overwrite the existing startup configuration file, choose no.

Step 4   When asked if you want to continue, choose yes.

Step 5   When the router is connected, select Download Router Configuration in the Router Software Loader dialog box.

Step 6   Select the appropriate file and click the radio button beside Copy configuration to the router nonvolatile memory. The router should now contain the startup configuration it had before the initial RSL connection.

Step 7   Exit RSL.


Note   In the steps above, the router configuration register (config-register 0xnnnn) is not restored.


Note   If you press Ctrl-Alt-Delete to quit RSL, the router configuration and the configuration register are not restored. However, the configuration file is not deleted from the PC. To restore the configuration file, follow the steps above, beginning with Step 2.

Alternatives to RSL

RSL is designed to work with a PC running Microsoft Windows 95 and is the recommended method for downloading software to the router; however, two alternatives are available for installing router software:


Note   The sample prompts and output shown in the following sections may not be identical to the prompts displayed on the router console.

Installing the Router Software by Using the Console

This section explains how to use the copy xmodem flash command to install the router software from the CD-ROM onto the router.

The following example shows how to use the copy xmodem flash command on a Cisco 1400 series router:

Router# copy xmodem flash **** WARNING **** x/ymodem is a slow transfer protocol limited to the current speed settings of the auxiliary/console ports. The use of the auxilary port for this download is strongly recommended. During the course of the download no exec input/output will be available. ---- ******* ---- Proceed? [confirm] yes Use crc block checksumming? [confirm] yes Max Retry Count [10]: Perform image validation checks? [confirm] yes Xmodem download using crc checksumming with image validation Continue? [confirm] yes Partition Size Used Free Bank-Size State Copy Mode 1 4096K 3259K 836K 4096K Read/Write Direct 2 4096K 0K 4095K 4096K Read/Write Direct [Type ?<no> for partition directory; ? for full directory; q to abort] Which partition? [default = 1] 2 System flash directory, partition 2: File Length Name/status 1 68 TESTFILE [132 bytes used, 4194172 available, 4194304 total] Destination file name? c1400-ny-mz.120-5T Erase flash device before writing? [confirm] yes Flash contains files. Are you sure you want to erase? [confirm] yes Copy '' from server as 'c1400-ny-mz.120-5T' into Flash WITH erase? [yes/no] yes Erasing device... eeeeeeeeeeeeeeee ...erased Ready to receive file...........C Verifying checksum... OK (0x5DE8) Flash device copy took 00:12:06 [hh:mm:ss]

Installing the Router Software by Using a TFTP Server Application

Use this TFTP server application method as an alternative method to install the router software from the CD-ROM. You can perform this procedure by using a PC (running Microsoft Windows 95 or Microsoft Windows 3.1), a Macintosh, or a UNIX system. You can use either the copy tftp flash or copy rcp flash command to download the router software to the router.

First, obtain a TFTP application or a remote copy protocol (rcp) application to set up your computer as a TFTP server or an rcp server. If you are using a PC running Windows 95, you can use RSL or the TFTP server included on the feature pack CD-ROM to install the router software. For other operating systems, a number of TFTP or rcp applications are available from independent software vendors or as shareware on the World Wide Web.


Note   To use an rcp application, follow the same procedure below, but substitute "rcp" for "TFTP"and use the copy rcp flash command instead of the copy tftp flash command.


Step 1   Install any TFTP server application on the PC. (A PC application is included on the feature pack CD-ROM for Microsoft Windows 95 only.)

Step 2   Start the TFTP server application on the PC by double-clicking the application icon or its .exe filename.

Step 3   Set up the PC as a TFTP server by using the TFTP server application setup or configuration facility.

Most TFTP server applications include a setup facility that allows you to specify the PC as a server. For example, from the TFTP menu of one application, select Settings to display a panel. To configure the local PC as a server, select the Server checkbox.

Select a root directory where the Cisco IOS files reside (for example, d:\cpswinst\images).


Caution Make sure you set up your local PC as a TFTP server. If you do not, you cannot perform the copy procedure. This caution applies to both TFTP and rcp.

Step 4   Establish a console session from your local PC (which is now configured as a TFTP server) to the Cisco router by using one of these methods:

  This is the recommended method. When you reload the router with the new image in Step 10, you remain connected to the router.

Caution Make sure that your PC is set up to communicate with the connected device through its network port.

Step 5   Connect your PC's LAN port to the corresponding LAN port on the router. If you are making a direct connection to the router via Ethernet or Fast Ethernet, use an Ethernet crossover cable. If connecting to the router via an Ethernet or Fast Ethernet hub or Token Ring MAU (hub), use straight-through cable.


Note   We recommend that you back up the router configuration before upgrading the router software.

Step 6   At the prompt, enter the IP address of your PC, as shown in the following example:

Address or name of remote host [255.255.255.255]? 131.108.1.1

This is the IP address of your local PC, not that of the router.

Step 7   At the prompt, enter the filename of the Cisco IOS Release 12.0 image to be copied to the router, as shown in the following example:

Source file name? 80153209.bin

This example specifies the DOS image name of the IP feature set for Cisco 1400 series routers (as shown in Table 3 in the "Feature Pack Overview Table" section).

Step 8   At the prompt, enter the destination UNIX image filename and press Enter.

This is the name of the image file on the router—not the full pathname of the image on the CD-ROM attached to the PC. Refer to Table 3 in the "Feature Pack Overview Table" section for the UNIX image filename.

Destination file name [80153209.bin]? c1400-ny-mz

During the transfer process, the software displays messages indicating that it has accessed the file you have specified and is loading it.

Step 9   At the prompt, enter yes if you want to erase the existing image copy resident in the router Flash memory before copying the new one.

Erase flash device before writing? [confirm] yes

The entire copying process takes several minutes and differs from network to network.

The exclamation point (!) indicates that the copy process is taking place. Each exclamation point (!) indicates that ten packets have been transferred successfully. A checksum verification of the image occurs after the image is written to Flash memory.

Step 10   Enter the reload command to reload the router:

Router# reload

After the reload is complete, the router should be running the required Cisco IOS image. Use the show version command to verify it.

Related Documentation

The following sections describe the documentation available for the Cisco 1400 series. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.

Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on CCO and the Documentation CD-ROM only.

Use these release notes with these documents:

Release-Specific Documents

The following documents are specific to Release12.0 T. They are located on CCO and the Documentation CD-ROM:

  On CCO at:
  Service and Support: Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes: Cross-Platform Release Notes for Cisco IOS Release 12.0 T
  On the Documentation CD-ROM at:
  Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes: Cross-Platform Release Notes for Cisco IOS Release 12.0 T
  On CCO at:
  Service & Support: Technical Documents
  For caveat details, see the Caveats for Cisco IOS Release 12.0 T document, which contains caveats applicable to all platforms for all maintenance releases of Release 12.0 T.
  On CCO at:
  Service and Support: Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes: Caveats: Caveats for Cisco IOS Release 12.0 T
  On the Documentation CD-ROM at:
  Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes: Caveats: Caveats for Cisco IOS Release 12.0 T

Platform-Specific Documents

These documents are available for the Cisco 1400 series on CCO and the Documentation CD-ROM:

On CCO at:

Service and Support: Documentation Home Page: DSL Products: Cisco 1400 Series Routers

On the Documentation CD-ROM at:

Cisco Product Documentation: DSL Products: Cisco 1400 Series Routers

Feature Modules

Feature modules describe new features supported by Release 12.0 T and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the features modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.

On CCO at:

Service and Support: Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: New Feature Documentation

On the Documentation CD-ROM at:

Cisco IOS Software Configuration: Cisco IOS Release 12.0: New Feature Documentation

Cisco IOS Documentation Set

The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents, which are shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered the printed versions.

Documentation Modules

Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.

You can reach these documents on CCO at:

Service and Support: Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Cisco IOS Release 12.0 Configuration Guides and Command References

You can reach these documents on the Documentation CD-ROM at:

Cisco IOS Software Configuration: Cisco IOS Release 12.0: Cisco IOS Release 12.0 Configuration Guides and Command References

Release 12.0 Documentation Set

Table 5 describes the contents of the Cisco IOS Release 12.0 software documentation set, which is available in electronic form and also in printed form upon request.


Note   You can find the most current Cisco IOS documentation on CCO and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the paper documents were printed.

You can reach the Cisco IOS documentation set on CCO at:

Service and Support: Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0

You can reach the Cisco IOS documentation set on the Documentation CD-ROM at:

Cisco IOS Software Configuration: Cisco IOS Release 12.0


Table 5: Cisco IOS Software Release 12.0 Documentation Set
Books Chapter Topics

  • Configuration Fundamentals Configuration Guide

  • Configuration Fundamentals Command Reference

Configuration Fundamentals Overview
Cisco IOS User Interfaces
File Management
System Management

  • Bridging and IBM Networking Configuration Guide

  • Bridging and IBM Networking Command Reference

Transparent Bridging
Source-Route Bridging
Token Ring Inter-Switch Link
Remote Source-Route Bridging
DLSw+
STUN and BSTUN
LLC2 and SDLC
IBM Network Media Translation
DSPU and SNA Service Point
SNA Frame Relay Access Support
APPN
Cisco Database Connection
NCIA Client/Server Topologies
Cisco Mainframe Channel Connection
Airline Product Set

  • Dial Solutions Configuration Guide

  • Dial Solutions Command Reference

Dial-In Port Setup
Dial-In Terminal Services
Dial-on-Demand Routing (DDR)
Dial Backup
Dial-Out Modem Pooling
Large-Scale Dial Solutions
Cost-Control Solutions
ISDN
X.25 over ISDN
VPDN
Dial Business Solutions and Examples

  • Cisco IOS Interface Configuration Guide

  • Cisco IOS Interface Command Reference

Interface Configuration Overview

  • Network Protocols Configuration Guide, Part 1

  • Network Protocols Command Reference, Part 1

IP Addressing
IP Services
IP Routing Protocols

  • Network Protocols Configuration Guide, Part 2

  • Network Protocols Command Reference, Part 2

AppleTalk
Novell IPX

  • Network Protocols Configuration Guide, Part 3

  • Network Protocols Command Reference, Part 3

Apollo Domain
Banyan VINES
DECnet
ISO CLNS
XNS

  • Security Configuration Guide

  • Security Command Reference

AAA Security Services
Security Server Protocols
Traffic Filtering and Firewalls
IP Security and Encryption
Passwords and Privileges
Neighbor Router Authentication
IP Security Options

  • Cisco IOS Switching Services Configuration Guide

  • Cisco IOS Switching Services Command Reference

Switching Paths for IP Networks
Virtual LAN (VLAN) Switching and Routing

  • Wide-Area Networking Configuration Guide

  • Wide-Area Networking Command Reference

ATM
Frame Relay
SMDS
X.25 and LAPB

  • Voice, Video, and Home Applications Configuration Guide

  • Voice, Video, and Home Applications Command Reference

Voice over IP
Voice over Frame Relay
Voice over ATM
Voice over HDLC
Video Support
Universal Broadband Features

  • Quality of Service Solutions Configuration Guide

  • Quality of Service Solutions Command Reference

Classification
Scheduling
Packet Drop
Traffic Shaping
ATM QoS
SNA QoS
Line Protocols

  • Cisco IOS Software Command Summary

  • Dial Solutions Quick Configuration Guide

  • System Error Messages

  • Debug Command Reference


Note   The Cisco Management Information Base (MIB) User Quick Reference publication is no longer published. For the latest list of MIBs supported by Cisco, see the Cisco Network Management Toolkit on Cisco Connection Online. From CCO, click on the following path: Service & Support: Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIBs.

Service and Support

For service and support for a product purchased from a reseller, contact the reseller, who offers a wide variety of Cisco service and support programs described in "Service and Support" of Cisco Information Packet shipped with your product.


Note   If you purchased your product from a reseller, you can access CCO as a guest. CCO is Cisco Systems' primary real-time support channel. Your reseller offers programs that include direct access to CCO services.

For service and support for a product purchased directly from Cisco, use CCO.

Software Configuration Tips on the Cisco Technical Assistance Center Home Page

If you have a CCO login account, you can access the following URL, which contains links and tips on configuring your Cisco products:

http://www.cisco.com/kobayashi/serv_tips.shtml

This URL is subject to change without notice. If it changes, point your Web browser to CCO  and click on this path: Products & Technologies: Products: Technical Tips.

The Technical Tips page provides the following sections:

Cisco Connection Online

Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional information and services.

Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.

CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.

You can access CCO in the following ways:

For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.


Note   If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact Cisco's Technical Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387, 408 526-7208, or cs-rep@cisco.com.

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM, a member of the Cisco Connection Family, is updated monthly. Therefore, it might be more current than printed documentation. To order additional copies of the Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM package is available as a single package or as an annual subscription. You can also access Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.

If you are reading Cisco product documentation on the World Wide Web, you can submit comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco. We appreciate your comments.





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Posted: Tue Nov 21 15:18:48 PST 2000
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