Release Notes for CiscoWorks Voice Manager 2.2

These release notes are for use with CiscoWorks Voice Manager (CVM) 2.2 running on Windows 2000, Windows Advanced Server, or Solaris.

These release notes provide:

• New Features

• Product Documentation

• Related Documentation

• Documentation Errata

• Known and Resolved Problems

• Obtaining Documentation

• Obtaining Technical Assistance

• Obtaining Additional Publications and Information

New Features

The following is a list of new features found in CVM 2.2:

•Support of CiscoWorks Common Services 2.2 (Common Services 2.2 hereafter)

•Ability to import and poll the following Cisco routers: 1760, 1760V, 2610XM, 2611 XM, 2621XM, 2691, 3725, 3745

•Database password encryption, as implemented in Common Services 2.2

•Support of an upgrade (local and remote) from CVM 2.1

Product Documentation

Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.

Table 1 describes the product documentation that is available.

Table 1 Product Documentation
Document Title	Available Formats
Release Notes for CiscoWorks Voice Manager 2.2	•Printed document that was included with the product. •On Cisco.com: a. Log into Cisco.com. b. Select Products & Services > Network Management CiscoWorks > CiscoWorks Voice Manager > Technical Documentation > Release Notes.
Quick Start Guide for CiscoWorks Voice Manager 2.2	•Printed document that was included with the product. •On Cisco.com: a. Log into Cisco.com. b. Select Products & Services > Network Management CiscoWorks > CiscoWorks Voice Manager > Technical Documentation > Quick Start.
Installation Guide for CiscoWorks Voice Manager	•PDF on the product CD-ROM. •On Cisco.com: a. Log into Cisco.com. b. Select Products & Services > Network Management CiscoWorks > CiscoWorks Voice Manager > Technical Documentation > Installation Guides. •Printed document available by order (part number DOC-7816134=).¹
User Guide for CiscoWorks Voice Manager	•PDF on the product CD-ROM. •On Cisco.com: a. Log into Cisco.com. b. Select Products & Services > Network Management CiscoWorks > CiscoWorks Voice Manager > Technical Documentation > User Guides. •Printed document available by order (part number DOC-7815995=). ¹
Supported Devices for CiscoWorks Voice Manager 2.2	1. Log into Cisco.com. 2. Select Products & Services > Network Management CiscoWorks > CiscoWorks Voice Manager > Technical Documentation > Device Support Tables.
Context-sensitive online help	•Select an option from the navigation tree, then click Help. •Click the Help button in the dialog box.

¹See the "Obtaining Documentation" section.

Table 2 Related Documentation
Document Title	Description and Available Formats
Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Solaris Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Windows	•Printed document that was included with the product. •On Cisco.com: a. Log into Cisco.com. b. Select Products & Services > Network Management CiscoWorks > CiscoWorks Common Services Software > Technical Documentation > Release Notes.
Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Solaris Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Windows	•PDF on the Common Services 2.2 CD-ROM. •On Cisco.com: a. Log into Cisco.com. b. Select Products & Services > Network Management CiscoWorks > CiscoWorks Common Services Software > Technical Documentation > Installation Guides. •Printed document available by order –Solaris: part number DOC-7815431=¹ –Windows: part number DOC-7815430= ¹
User Guide for CiscoWorks Common Services	•PDF on the Common Services 2.2 CD-ROM. •On Cisco.com: a. Log into Cisco.com. b. Select Products & Services > Network Management CiscoWorks > CiscoWorks Common Services Software > Technical Documentation > User Guides. •Printed document available by order (part number DOC-7815301=). ¹
Using CiscoView 5.5	•PDF on the Common Services 2.2 CD-ROM. •On Cisco.com: a. Log into Cisco.com. b. Select Products & Services > Network Management CiscoWorks > CiscoWorks CiscoView > Technical Documentation > User Guides. •Printed document available by order (part number DOC-7815219=). ¹
Readme for CiscoWorks General Bundle Update 1	•Printed document that was included with the product.

Documentation Errata

•All references to "CiscoWorks 2.2 Update 1" in CVM 2.2 documentation should read "CiscoWorks General Bundle Update 1".

•When reading the Installation Guide for CiscoWorks Voice Manager PDF (available on the product CD), note the following:

–The last bullet on page 1-2 should read: Ability to import and poll the following Cisco routers: 1760, 1760V, 2610XM, 2611XM, 2621, 2691, 3725, and 3745.

–The second bullet on page 2-4 and 3-4 should read: All routers that will be added to CVM must have Telnet enabled. Because CVM uses Telnet to communicate with a router, session timeout should be configured to a nonzero value for all vty lines (refer to the "Preparing a Gateway for CVM" section in the User Guide for CiscoWorks Voice Manager).

Known and Resolved Problems

Table 3 describes problems known to exist in this release; Table 4 describes problems resolved since the last release of CVM.

Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)

Table 3 Known Problems in CVM 2.2
Bug ID	Summary	Explanation
None	Sometimes an online help topic does not appear correctly.	Online help may not refresh properly in the browser when using standalone client. To work around the problem, close the browser window and click Help again.
None	Sometimes CVM may not detect a device configuration failure.	For some IOS commands, errors are not reported in a form that CVM recognizes. In these cases, CVM may not detect a failure when a configuration change is attempted on the device. When this happens, CVM reports that the configuration change is successful, but does not update or change the configuration. Users should check the job details to verify that the device was properly updated.
None	In some instances, fields available in port configurations may not work properly for certain IOS releases or platforms.	Examples of fields that may cause problems include the following: •Ring frequency—The values for this field are platform specific. Only 25 and 50 are valid values for a 3600 device, while only 20 and 30 are valid values for an MC3810 device. •E&M port type—Values returned from MIB show that Type IV is a valid option. However, this option may not be available on all platforms.
CSCdv17048	Gateway cannot be deleted because of database deadlocks.	If a gateway is configured to send additional traps, such as dial traps, CVM receives traps continuously. When this happens, the gateway's database entry is locked, and the user cannot delete the gateway from CVM. To work around this problem, configure the gateway so that it does not send traps to the system where CVM is installed. Wait for pending traps to be processed, and then try deleting the gateway again. To configure the gateway, enter > no snmp-server host <CVM server IP address>
CSCdy03984	Verify Phone Numbers command does not function as expected for a gatekeeper when square brackets are used to denote a range of numbers.	To reproduce the problem: 1. Specify the phone numbers you want to verify in the dial peer, using square brackets to denote a range of numbers. For example, to verify phone numbers that begin with 46 and have either 1, 2, 3, or 7 as the third number, you would enter 46[1237]. 2. Run the Verify Phone Numbers command on the selected gatekeeper. CVM does not recognize the numbers within the brackets. As a result, a message indicating that the prefixes 461, 462, 463, and 467 do not match any gateway numbers appears, even though such numbers have been configured. No workaround is available at this time.
CSCdz43558	Ports are improperly labeled on a Cisco 1751 router, which has the VIC-2BRI-NT/TE card installed.	CVM does not correctly recognize a VIC-2BRI-NT/TE card installed on a Cisco 1751 router. As a result, the router's ports are improperly labeled. For example, a port that should be labeled 2/0 is instead labeled 2/2/0. No workaround is available at this time.
CSCdz57086	A VWIC-1MFT-E1 port is incorrectly labeled as a Foreign Exchange Office (FXO) port in CVM's port configuration dialog boxes.	CVM does not recognize a VWIC-1MFT-E1 port when it is configured as an ISDN PRI on a Cisco 1751 router. As a result, the port is incorrectly labeled as an FXO port in CVM's port configuration dialog boxes. No workaround is available at this time.
CSCsa15332	You may encounter problems when upgrading from CVM 2.1 to CVM 2.2.	There are two scenarios in which you may encounter problems when upgrading to CVM 2.2. •The CVM 2.1.1 patch is installed. To check if this patch is installed: a. Log into CiscoWorks. b. Select Server Configuration > Administration > Package Options. c. Select one of the following packages: –Windows: select cvm –Solaris: select CSCOcvm d. Check the listed PATCHVER value. –If the value of this field is 1 (one), then please contact the Cisco Technical Assistance Center (TAC) for upgrade instructions. –Otherwise, proceed with the upgrade as described in the CVM 2.2 installation guide. •The Cisco 1760 point patch is installed. If you have downloaded and installed this patch, then please contact the Cisco TAC for upgrade instructions.

Table 4 Resolved Problems in CVM 2.2
Bug ID	Summary	Additional Information
CSCdu22094	Sometimes a reinstallation after uninstalling CVM, on the same Windows NT or Windows 2000 system, fails.	Sometimes the CVM database engine does not stop when you uninstall CVM from a Windows NT or Windows 2000 system. This causes a reinstallation of CVM on the same system to fail.
CSCdw60770	CVM sometimes fails to add a gateway if the device prompt is part of the device's running configuration.	While adding a gateway, CVM sometimes resets a telnet session prematurely. This problem may occur if the device prompt (for example, cvm3640#) is configured as either the destination pattern for a dial-peer or the tech-prefix.
CSCdw77732	A gateway added under, and then deleted from, a gatekeeper in the Voice over IP (VoIP) view does not appear in any CVM views.	To reproduce the problem, delete a gateway that was added under a gatekeeper in only the VoIP view. When you later try to add that gateway to a CVM view, the following message appears, even though the gateway is not displayed in any of the views: `Router already exists in the database.`
CSCdw77813	CVM server does not start if the name entered for that server during installation contains spaces or special characters.	A CVM installation will run as expected even if you enter an improperly formatted server name (one that contains spaces or special characters). However, you will not be able to start the CVM server after the installation completes.
CSCdy21389	CVM incorrectly displays voice ports on Cisco 3640 routers that run Cisco IOS release 12.2(2)T1 or 12.2(8)T4 and contain FXO-M2 modules.	None.
CSCdy22843	Time stamps listed in the call history data files generated by CVM are incorrect when the gateway is located in a different time zone than the CVM server.	When adding a gateway to CVM, you need to specify the appropriate time zone for that gateway if it is located in a time zone other than the CVM server's time zone. After specifying a time zone, CVM lists the wrong connect, setup, and disconnect times in the call history data files it generates.
CSCdz09856	Adding a Cisco 3600 router to CVM as a voice gateway with call history polling enabled sometimes causes the CPU usage for that router to reach 100%.	None.
CSCdz49347	Information from the Quality of Voice (QoV) trap is sometimes not added to the VoIP call history data file generated by CVM.	None.
CSCdz89365	Entering a database password that contains special characters causes a CVM installation to fail.	The CVM installation process allows you to enter a database password that contains special characters, even though such a password is improperly formatted. As a result, the installation process fails to configure the database and displays the following error message: `Interactive SQL Error at line 1` `Database cannot be started - no such file or directory.`

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html

All users can order annual or quarterly subscriptions through the online Subscription Store:

http://www.cisco.com/go/subscription

Click Subscriptions & Promotional Materials in the left navigation bar.

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit e-mail comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website ( http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool ( http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced user will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html

This document is to be used in conjunction with the documents listed in the "Product Documentation" section.

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