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These release notes are for use with CiscoWorks2000 Voice Manager (CVM) Release 2.0.2 running on:
CiscoWorks2000 Voice Manager (CVM) Release 2.0.2 contains the following new features:
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Note If you want to upgrade CD One at the same time you install or upgrade CVM, see "If You Must Upgrade CD One". |
Release 2.0.2 also fixes the previously reported problems listed in Table 1.
Table 1 Problems Fixed in This Release
The Telemate solution supplied with CVM is intended for enterprise-level reporting. Cisco partners offer additional reporting solutions for enterprises, service providers, and other customers with specialized needs. For more information about these CVM reporting alternatives, please consult your Cisco account representative.
If you need to upgrade the CD One installation on the server where you plan to install or upgrade CVM, proceed as follows:
Step 2 Perform the CD One upgrade as explained in the CD One documentation.
Step 3 Install or upgrade CVM as explained in CiscoWorks2000 Voice Manager 2.0 Installation and User Guide for Windows.
By default, CVM listens for traps on port 162. If you plan to install or upgrade CVM on a server where you are running an application (such as Cisco Device Fault Manager or HP OpenView) that receives traps on the same port, proceed as follows:
Step 2 Configure the other application to forward traps to CVM, as explained in that application's documentation.
The following documents are provided in printed form with your product CD:
You can also use the following to learn how to use CVM:
For information about CiscoWorks2000 supported devices, refer to the following URLs, or check the documentation on Cisco.com for the correct location.
Known problems are unexpected behaviors or defects in CiscoWorks2000 software releases. They are graded according to severity level. These release notes contain information for severity levels 1 and 2 only.
You can search for known problems on the Cisco bug tracking system tool, called Bug Navigator II.
To access Bug Navigator II, enter http://www.cisco.com/support/bugtools in your Web browser or log into Cisco.com and select Service & Support > Technical Assistance Center> Tools>Software Bug Toolkit Bug Navigator II.
Table 2 CVM 2.0.2 Known Problems
The following sections provide sources for obtaining documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at the following sites:
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Cisco documentation is available in the following ways:
http://www.cisco.com/cgi-bin/order/order_root.pl
http://www.cisco.com/go/subscription
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
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San Jose, CA 95134-9883
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Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
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To access Cisco.com, go to the following Web site:
The Cisco TAC Web site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC Web site: http://www.cisco.com/tac.
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC Web site to quickly find answers to your questions.
To register for Cisco.com, go to the following Web site: http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following Web site: http://www.cisco.com/tac/caseopen.
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following Web site:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
Posted: Fri Mar 28 09:30:45 PST 2003
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