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February 17, 2000
These release notes describe important information for the CiscoWorks2000 Voice Manager Release 2.0. Information in this document is to be used in conjunction with the CiscoWorks2000 Voice Manager 2.0 Installation and User Guide.
These release notes describe the following topics:
The following two sections describe the system requirements for CiscoWorks2000 Voice Manager 2.0 (CVM).
To upgrade from CVM 1.1, follow these steps:
Step 2 Run cvm11export.bat (supplied with CVM 2.0). This batch file extracts information from the CVM 1.1 database and stores the information in a new batch file called cvm11.bat. The cvm11.bat file is placed in the root directory of the drive where CVM 2.0 is installed.
Step 3 Start CVM 2.0.
Step 4 Select Batch Add from the Options menu in CVM. The Batch Add window appears. The Batch Add command allows you to run a batch file directly from CVM 2.0.
Step 5 Enter cvm11.bat in the File field of the Batch Add window.
Step 6 Click OK. The Batch Add window closes and the routers from CVM 1.1 are displayed under a group named CVM1.1.
You can now manage the routers using CVM 2.0.
You do not need to enter the SNMP community string when adding a router to CVM.
CVM can be run as a standalone application on the CVM server. Do this when you do not want to run CVM in a browser. To run CVM from the server, select Start Menu:Programs:CVM in Windows NT. CVM launches as an application.
You can choose one of three appearances for the CVM client:
To select one of the appearances, go to the User Preferences dialog box. From the Look and Feel options, choose the appearance you want.
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Note When using the Metal look and feel, the Enter key does not work. Use the mouse to click on a button instead of the Enter key. |
You can create a debug file for CVM. A debug file captures the information contained in the CVM database and when required, can be emailed to the Cisco Technical Assistance Center to debug a CVM problem.
To create a debug file:
Step 2 Emailthe collect_info.log file and a description of the problem to the Cisco Technical Assistance Center email alias: tac@cisco.com.
Cisco recommends that you use the command-line interface (CLI) if you need to change passwords on routers that have been added to CVM. Using CVM to modify passwords on a router updates only the CVM database. CVM uses the passwords in the CVM database during Telnet sessions to the router.
To uninstall CVM, follow these steps:
Step 2 Click Next. Messages about uninstalling CVM appear and the uninstallation finishes.
Telemate.Net Quickview can be installed on the same machine as the CVM server or on a separate machine. Cisco recommends installing Telemate.Net Quickview on a separate machine if you have a large network or you plan to generate many reports.
If Telemate.Net Quickview is installed on a separate machine, you need to configure an FTP login id for Telemate.Net Quickview on the machine running the CVM server with access to the directory: \\Program Files\Cisco\CiscoWorks2000 VoiceManager\CallHistoryData.
Refer to the Telemate.Net Quickview documentation for more information.
You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.
Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).
Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed docs, or by sending mail to Cisco.
Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.
You can access CCO in the following ways:
You can e-mail questions about using CCO to cco-team@cisco.com.
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following:
| Language | E-mail Address |
|---|---|
English | tac@cisco.com |
Hanzi (Chinese) | chinese-tac@cisco.com |
Kanji (Japanese) | japan-tac@cisco.com |
Hangul (Korean) | korea-tac@cisco.com |
Spanish | tac@cisco.com |
Thai | thai-tac@cisco.com |
In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate and value your comments.
This document is to be used in conjunction with the CiscoWorks2000 Voice Manager 2.0 Installation and User Guide publication.
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Release Notes for CiscoWorks2000 Voice Manager 2.0
Copyright © 2000, Cisco Systems, Inc.
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Posted: Wed Jan 17 20:57:00 PST 2001
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