Table of Contents

Server Requirements
Client System Recommendations
Client Display Setting Recommendations
Router Requirements

First-Time Installation
Upgrading a Previous Version

Getting Started with Cisco Voice Manager for Windows NT Server

Cisco Voice Manager (CVM) Version 1.1 is the web-based solution to manage Voice over IP (VoIP) functionality in Cisco 2600 series and Cisco 3600 series routers, Cisco AS5300 universal access servers, and Cisco MC3810 multiservice access concentrators. With this task-oriented, easy-to-use application, you can:

• Configure dial plans and voice interfaces
  
  
• Monitor Simple Network Management Protocol (SNMP) traps and resource utilization
  
  
• Test dial path configuration and connectivity
  
  
• Generate call history reports
  
  

System Requirements
and Recommendations

This section lists the software requirements to run Cisco Voice Manager (CVM) on Windows NT servers and provides recommendations for running CVM on clients. Clients can access CVM from a variety of web browsers; however, for best results, Cisco recommends using one of the browsers listed in this section.

Server Requirements

• Minimum 100 MB of available disk space—For high call volume networks, additional disk space is required. The required disk space is approximately 4K per call times the number of days the call history data is stored in the database. For example, 10,000 calls per day requires an additional 80 MB (10,000 calls x 4K x 2 days storage).
  
  
• Minimum 256 MB of memory—Additional memory required for high call volume networks.
  
  
• Processor running at 350 MHz—Additional processor speed needed for networks with high call volume.
  
  
• Microsoft Windows NT Server 4.0 installed.
  
  
• Microsoft IIS 2.0 (Internet Information Server, http server for Windows NT) upgraded to IIS 3.0 by installing Service Pack 3 or IIS 4.0.
  
  

• Virtual memory set to 64 MB (minimum) for PC clients.
  
  

Client System Recommendations

• With Windows 95 or Windows NT clients, Netscape Communicator 4.0.4 or Internet Explorer 4.01.
  
  
• With Internet Explorer 4.01, the following browser configuration is required for the SNMP Trap Monitor to work:
  
  

  Click View > Internet Options > Security > Custom (under Internet Zone).

  Click the Settings button to bring up the Security Settings menu.

  Under Java Permissions, select Custom.

  Click Java Custom Settings to bring up the Internet Zone menu.

  Click the Edit Permissions tab.

  Under Run Unsigned Content, click Run in sandbox.

  Under Additional Unsigned Permissions > Access to all Network Addresses, click Enable. Click OK three times.

• Telnet enabled on the browser.
  
  
• Java enabled on the browser.
  
  
• Minimum 32 MB of memory; 64 MB recommended.
  
  
• Virtual memory set to 64 MB for PC clients.
  
  

Client Display Setting Recommendations

• Resolution: 1024 x 768
  
  
• Color Palette: 16 bit color (minimum)
  
  

Router Requirements

• For Cisco 2600 and Cisco 3600 series, Cisco IOS Release 11.3(3a)T
  
  
• For Cisco AS5300, Cisco IOS Release 11.3(2)NA
  
  
• For Cisco Voice Manager Version 1.1 features:
  
  
• Cisco MC3810, Cisco IOS Release 12.0(1)XA 12.0(2)T
  
  
• Cisco 2600 or Cisco 3600 BRI, Cisco IOS Release 12.0(2)XD, 12.0(2)XD1, 12.0(3)T
  
  
• Cisco AS5300, Cisco IOS Release 12.0(3)XH, 12.0(5)T
  
  
• SNMP enabled using the following command:
  
  

  Router(config)# snmp-server community public RW

• Enable or secret password configured as follows:
  
  

  Router(config)# enable password <password>

• Line password in the line configuration set to enable Telnet as follows:
  
  

  Router(config)# line vty 0 4

  Router(config)# password <password>

• Line password configured
  
  
• "Session timeout" configured for all vty lines (because Telnet is used to communicate with the router) as follows:
  
  

  Router# config term

  Router(config)# line vty 0 4

  Router(config-line)# session-timeout 10

Installing CVM

This section describes the following:

• First-Time Installation
  
  
• Upgrading a Previous Version
  
  

First-Time Installation

1. Insert the CD in the CD-ROM drive, and click setup.exe in the file listing. This will begin installation of Cisco Voice Manager.

---

Note If CVM is already installed on the system, use the upgrade procedure.

---

2. If IIS and Service Pack 3 are not found on the system, you will be prompted to install them, and you will automatically exit from CVM installation.

3. At the Welcome screen, click Next to continue with installation.

4. Read the Software License Agreement and click Yes if you accept the terms and would like to proceed with installation.

5. If your system has less than 100 MB of free space, the installation program will abort.

6. At the Information screen, read and note any information, if necessary, then click Next to proceed.

7. The directories and files that will be overwritten or modified by CVM installation are listed in the Cisco Voice Manager dialog box. Click Yes to copy files. Click No to abort the installation.

8. At the next prompt, click the check box next to "View README?" if you would like to view the README file. If you choose to view it, click Next when you finish.

9. It is required that you restart the computer to update the system environment in order for CVM to run properly. Select Yes, I want to restart my computer now and click Finish to start CVM now. To start CVM later, just click Finish.

10. Proceed to the "Starting CVM" section to start the program.

Upgrading a Previous Version

To upgrade a previous version of CVM already installed on your system, follow these steps:

1. Disable CVM — See the "Disabling CVM" section.

2. Uninstall your current CVM version — See the "Uninstalling CVM" section.

3. Install the new CVM version — See the "First-Time Installation" section.

Starting CVM

1. Check if the IIS http server is running. To do this, select:

  Start > Programs > Microsoft Internet Information Server > Internet Service Manager

  If the states of all required programs (FTP, Gopher, WWW) are running, then you can start CVM. If any programs are not running, then you must first start them to run CVM.

2. Select Start > Settings > Control Panel.

3. Double-click the Services icon.

4. Select Cisco Voice Manager and click the Start button.

5. Check that CVM started properly by looking for jre.exe and dbeng6.exe under "Processes" in the Task Manager window (you can get there by pressing Ctrl-Alt-Delete simultaneously and selecting Task Manager). If jre.exe and dbeng6.exe are not running, return and check that you followed all instructions, including rebooting.

6. Start your browser and access the following URL:

  http: //machine name/CVMHomePage.html

  Log in with the username admin at the CVM login prompt. The default password is admin.

7. Click Getting Started/Help for more information on getting started.

Disabling CVM

1. Press Ctrl-Alt-Delete simultaneously, select Task Manager.

2. Select jre.exe in the list of Task Manager processes and click End Process.

If access is denied, perform the following steps before ending the process:

(a) Select Start > Settings > Control Panel.

(b) Double-click Services.

(c) Select Cisco Voice Manager and click Startup ... .

(d) In the Log On As section, select the This Account button and enter your login name and password.

(e) Click OK.

(f) Select Cisco Voice Manager, click Stop, and then click Start.

This might cause two dbeng6.exe processes to appear in the
Task Manager list. In Step 4, ensure both instances of this process are stopped.

3. Select Start > Programs > Microsoft Internet Information Server > Internet Service Manager and stop the FTP, Gopher, and WWW programs.

4. If any of the processes jre.exe, dbeng6.exe, or inetinfo.exe still appear in the list of Task Manager processes, select the task and click End Process.

Uninstalling CVM

1. Disable CVM. See the previous section, "Disabling CVM."

2. From the Windows NT menu bar, select:

  Start > Settings > Control Panel

3. Double-click the Add/Remove Programs icon.

4. From the list, select Cisco Voice Manager.

5. Click the Add/Remove button. CVM is now removed from the Windows NT registry. Click Yes to confirm deletion.

6. Click OK in the Remove Programs From Your Computer dialog box.

7. Reboot your system to update the Windows NT registry.

Backing Up Router and User Lists

CVM must be running in order for the following scripts to function.

1. Go to:

  disk drive:\CSCOvoip\dbs

  where disk drive is the drive on which CVM is located.

2. Double-click backup_rtr.bat.

3. Double-click backup_user.bat.

Restoring Router and User Lists

CVM must be running in order for the following scripts to function.

1. Go to:

  disk drive:\CSCOvoip\dbs

  where disk drive is the drive on which CVM is located.

2. Double-click restore_rtr.bat. Press any key to continue.

3. Double-click restore_user.bat.

Getting Started for Administrative Users

All administrative users must complete the tasks in the Administrative Task List before end users can use the Cisco Voice Manager (CVM) application to configure and monitor their VoIP network. To access the CVM Administrative Task List, log in as admin with the default password, admin, or with a customized password.

The administrator always has read/write privileges for all routers. This cannot be changed.

The administrative tasks are as follows:

• Create Router List—Create a list that contains all the voice-enabled routers to be managed and their SNMP and router configuration passwords. Use this Router List in all the Router selection pull-down menus in the VoIP tasks.
  
  

---

Note Cisco MC3810 multiservice access concentrator support is limited to call history polling and database backup.

---

• Create User List—Create a list that contains all the valid end users that can access the CVM application and configure and monitor VoIP. The access privilege (Read only or Read/Write) for each router and for each VoIP end user can also be specified here.
  
  
• Define Message Log Options—Configure the types of messages to keep on the server.
  
  
• Define System Parameters—Configure call history polling on the routers, which is required to generate the call history reports. This task also configures the parameters for the database in CVM.
  
  
• Go to Voice Manager—Access the VoIP task list.
  
  

Additional Documentation

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM, a member of the Cisco Connection Family, is updated monthly. Therefore, it might be more current than printed documentation. To order additional copies of the Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM package is available as a single package or as an annual subscription. You can also access Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.

If you are reading Cisco product documentation on the World Wide Web, you can submit comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco. We appreciate your comments.

Posted: Tue Dec 17 21:44:31 PST 2002
All contents are Copyright © 1992--2002 Cisco Systems, Inc. All rights reserved.
Important Notices and Privacy Statement.