Preface

Table Of Contents

Preface

Purpose

Audience

Scope

Related Documents Available on Cisco.com

Online Help

Where to Get the Latest Version of This Guide

Conventions Used in This Guide

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Preface

Note The latest version of this document is located at:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgt/ugm/ugm2

Purpose

This document describes how to install, upgrade, and troubleshoot the Cisco Universal Gateway Manager Version 2.1 (Cisco UGM 2.1).

Audience

The primary audience for this guide consists of network administrators who use Cisco UGM to manage the access servers in system networks.

Scope

This document describes Cisco UGM in the context of the Cisco Element Management Framework (Cisco EMF).

Cisco UGM enhances some capabilities of Cisco EMF.

Related Documents Available on Cisco.com

•Cisco Universal Gateway Manager Release Note, Version 2.1

•Cisco Universal Gateway Manager Installation, Upgrade, and Troubleshooting Guide, Version 2.1 (this document)

•Cisco Universal Gateway Manager User Guide, Version 2.1

•Cisco Universal Gateway Manager Documentation, Version 2.1 (CD insert)

•Cisco Element Management Framework (Release 3.2) Installation and Administration Guide

•Cisco Element Management Framework (Release 3.2) User Guide

•Cisco Element Management Framework (Release 3.2) Release Note

•Deployment Release Notes for Cisco Element Management Framework (Release 3.2) Patch

Online Help

•Cisco Universal Gateway Manager Online Help

•Cisco Element Management Framework Online Help

Where to Get the Latest Version of This Guide

Cisco provides separate release notes or configuration notes for spares, hardware, and software enhancements occurring between major releases. The online copy of this guide is always current and incorporates the latest enhancements to the product.

You can access the current online copy of this guide on the World Wide Web at:

•http://www.cisco.com

•http://www-china.cisco.com

•http://www-europe.cisco.com.

Conventions

Convention

Description

bold

Command or keyword that you must enter.

italic

Argument for which you supply a value.

[x]

Optional keyword or argument that you enter.

{x | y | z}

Required keyword or argument that you must enter.

[x {y | z}]

Optional keyword or argument that you enter with a required keyword or argument.

string

Set of characters that you enter. Do not use quotation marks around the character string, or the string will include the quotation marks.

screen

Information that appears on the screen.

^ or Ctrl

Control key—for example, ^D means press the Control and the D keys simultaneously.

< >

Nonprinting characters, such as passwords.

!

Comment line at the beginning of a line of code.

Used in This Guide

Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss.

Note Means reader take note. Notes contain helpful suggestions or reference to materials not contained in this manual.

Tip Means the information might help the reader solve a problem.

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com

Translated documentation is available at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

•Streamline business processes and improve productivity

•Resolve technical issues with online support

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Convention	Description
bold	Command or keyword that you must enter.
italic	Argument for which you supply a value.
[x]	Optional keyword or argument that you enter.
{x \| y \| z}	Required keyword or argument that you must enter.
[x {y \| z}]	Optional keyword or argument that you enter with a required keyword or argument.
string	Set of characters that you enter. Do not use quotation marks around the character string, or the string will include the quotation marks.
screen	Information that appears on the screen.
^ or Ctrl	Control key—for example, ^D means press the Control and the D keys simultaneously.
< >	Nonprinting characters, such as passwords.
!	Comment line at the beginning of a line of code.