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This document describes how to operate the Cisco Universal Gateway Manager (Cisco UGM) Version 2.0.
The primary audience for this guide consists of network administrators who use Cisco UGM to manage the access servers in system networks.
This document describes Cisco UGM in the context of the Cisco Element Management Framework (Cisco EMF).
Cisco UGM enhances some capabilities of Cisco EMF. Your product ships with Cisco UGM and Cisco EMF documentation, which are necessary to be proficient with Cisco UGM.
The online copy of this guide is always current and incorporates the latest enhancements to the product. Cisco also provides separate release notes or configuration notes for spares, hardware, and software enhancements occurring between major releases.
Used in This Guide
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Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss. |
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Note Means reader take note. Notes contain helpful suggestions or reference to materials not contained in this manual. |
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Tip Means the information might help the reader solve a problem. |
The following sections provide sources for obtaining documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at the following sites:
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Cisco documentation is available in the following ways:
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Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
Posted: Fri Apr 4 23:18:24 PST 2003
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