Preface

Table Of Contents

Preface

Purpose

Audience

Scope

Related Documents

Where to Get the Latest Version of This Guide

Conventions Used in This Guide

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Preface

Purpose

This document describes how to plan, install, and operate the Cisco Universal Gateway Manager (Cisco UGM) Version 1.0.

Audience

The primary audience for this guide consists of network administrators who use Cisco UGM to manage the access servers in system networks.

Scope

This document describes Cisco UGM in the context of the Cisco Element Management Framework (Cisco EMF).

Cisco UGM enhances some capabilities of Cisco EMF. Your product ships with Cisco UGM and Cisco EMF documentation, which are necessary to be proficient with Cisco UGM.

Related Documents

•Cisco Universal Gateway Manager Quick Start Guide

•Cisco Universal Gateway Manager Online Help

•Cisco Universal Gateway Manager Release Note

•Cisco Universal Gateway Manager Readme file (on the product CD)

•Cisco Element Management Framework Installation and Licensing Guide

•Cisco Element Management Framework User Guide

Where to Get the Latest Version of This Guide

The hard copy of this guide is updated at major releases only and does not always contain the latest enhancements occurring between major releases. Cisco provides separate release notes or configuration notes for spares, hardware, and software enhancements occurring between major releases. The online copy of this guide is always current and incorporates the latest enhancements to the product.

You can access the current online copy of this guide on the World Wide Web at:

•http://www.cisco.com

•http://www-china.cisco.com

•http://www-europe.cisco.com.

Conventions

Convention

Description

bold

Command or keyword that you must enter.

italic

Argument for which you supply a value.

[x]

Optional keyword or argument that you enter.

{x | y | z}

Required keyword or argument that you must enter.

[x {y | z}]

Optional keyword or argument that you enter with a required keyword or argument.

string

Set of characters that you enter. Do not use quotation marks around the character string, or the string will include the quotation marks.

screen

Information that appears on the screen.

^ or Ctrl

Control key—for example, ^D means press the Control and the D keys simultaneously.

< >

Nonprinting characters, such as passwords.

!

Comment line at the beginning of a line of code.

Used in This Guide

Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss.

Note Means reader take note. Notes contain helpful suggestions or reference to materials not contained in this manual.

Tips Means the information might help the reader solve a problem.

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

•http://www.cisco.com

•http://www-china.cisco.com

•http://www-europe.cisco.com

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

•Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.

Convention	Description
bold	Command or keyword that you must enter.
italic	Argument for which you supply a value.
[x]	Optional keyword or argument that you enter.
{x \| y \| z}	Required keyword or argument that you must enter.
[x {y \| z}]	Optional keyword or argument that you enter with a required keyword or argument.
string	Set of characters that you enter. Do not use quotation marks around the character string, or the string will include the quotation marks.
screen	Information that appears on the screen.
^ or Ctrl	Control key—for example, ^D means press the Control and the D keys simultaneously.
< >	Nonprinting characters, such as passwords.
!	Comment line at the beginning of a line of code.