Table of Contents

Quick Start Guide
Quick Start Guide for CiscoWorks QoS Policy Manager 3.0

Quick Start Guide

Quick Start Guide for CiscoWorks QoS Policy Manager 3.0



IMPORTANT—READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the Software License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the Software License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.

By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download, or otherwise use the Software. When used below, the term "server" refers to central processor unit.



Please refer to the Cisco Systems, Inc. Software License Agreement.

2   QoS Policy Manager Overview

This quick start guide provides basic requirements and procedures for installing, upgrading, and setting up CiscoWorks QoS Policy Manager (QPM) 3.0 so you can get your server up and running as quickly as possible.

Note   This guide contains quick start typical installation instructions. For additional installation information, see the installation guides available in PDF in the Documentation directory on the product CDs. To read the PDF files, Adobe Acrobat Reader 4.0 must be installed.

This section contains:

About QPM

QoS Policy Manager (QPM) lets you analyze traffic throughput by application or service class, and then leverage that information to configure QoS policies to differentiate traffic and to define the QoS functions to be applied to each type of traffic flow.

By simplifying QoS policy definition and deployment, QPM makes it easier for you to create and manage end-to-end differentiated services in your network, thus making more efficient and economical use of your existing network resources. For example, you can deploy policies that ensure that your mission-critical applications always get the bandwidth required to run your business.

QPM is suitable for large-scale enterprise deployments, and IP telephony deployments, consisting of hundreds or thousands of devices. QPM facilitates management of large networks by providing advanced user authorization capabilities through integration with Cisco Access Control Server (ACS).

QPM runs on the CiscoWorks Common Services server, which can be installed as a standalone server, or as an add-on to CD One 5th Edition. CiscoWorks Common Services provides the infrastructure required by QPM to run from the CiscoWorks desktop environment, and also provides management of user roles and privileges, allowing you to control who gets access to specific tasks in QPM.


The QPM package contains two CDs:

The following table provides information about the CDs and lists the contents of each sub-box in the QPM package.

Product Provides this functionality... Sub-box consists of...

Common Services

CiscoWorks desktop environment, login access, user authentication and authorization

  • Common Services product CD

  • Release notes


Configuration, deployment, and monitoring of QoS policies in a network

  • QPM product CD

  • Release notes

Server Requirements

System Components System Requirements


IBM PC-compatible with:

  • CD-ROM drive

  • 3.5 inch floppy disk drive


Pentium 4, 1 GHz, minimum

Operating System

One of the following:

  • Windows 2000 Server with Service Pack 2

  • Windows 2000 Professional with Service Pack 2

  • Note   Common Services has not been tested with any other Windows or Windows 2000 operating system or service pack; therefore, installing Common Services on any other operating system is not supported.

File System

One of the following:

  • NTFS (recommended)

  • FAT32


1 GB, minimum

Hard Drive Space

9 GB free hard drive space if you are installing both Common Services and QPM.

7 GB free hard drive space if Common Services is already installed on your system and you are only installing QPM.

For maximum performance, it is recommended you use a dedicated server for QPM.

Do not install QPM CDs on a Windows server running any of the following services:

Client Requirements

The following table lists the requirements for a client system.

System Components System Requirements


  • IBM PC-compatible computer with Pentium, 300 MHz or faster processor.

Operating System

One of the following:

  • Windows 98

  • Windows NT 4.0 Workstation

  • Windows NT 4.0 Server

  • Windows 2000 Professional

  • Windows 2000 Server


  • Microsoft Internet Explorer 5.5 or higher

Installation Sequence

The following table provides the installation sequence:

If You are Installing CiscoWorks QPM Package on a System That... Then...

Has no other CiscoWorks products


    1. Common Services 1.0

    2. QoS Policy Manager 3.01

Has QPM 2.x


    1. Common Services 1.0

    2. QoS Policy Manager 3.01

    Note   You can install QPM 3.0 without uninstalling QPM 2.x.

    Note   To use the QPM 2.1.x policy database in QPM 3.0, export the policy database from QPM 2.1.x to QPM 3.0. See the Installation Guide for CiscoWorks QoS Policy Manager for information about the export utility.

Has Common Services with or without CD One 5th edition

Install QPM.

Has CD One 5th edition without Common Services


    1. Common Services 1.0

    2. QoS Policy Manager 3.01

    Note   If you try to install Common Services on a system that has CD One 4th edition or earlier, the Common Services installation will abort.


Do not install the QPM package CDs.

1QPM is automatically installed in the Common Services installation folder.

3   Installing Common Services

Note   Common Services ships with a 90-day evaluation license that you can use to install the software. If you install Common Services without a license, you will still be able to start QPM. Please refer to the SUPPLEMENTAL LICENSE AGREEMENT for usage restrictions for QPM.

Before you begin:

To install Common Services in a standalone configuration:

Step 1   Insert the Common Services CD-ROM into the CD-ROM drive.

The Common Services installation program starts. The Welcome panel of the installation application appears.
If the installation program does not start, select Start > Run from the Windows taskbar, and then type d:/setup in the Run dialog box, where d is the drive letter of the CD-ROM drive. Press Enter to start the installation program.

Step 2   Click Next. The Software License Agreement panel appears.

Step 3   To review all conditions of the license agreement, use the scroll bar on the right side of the page. To accept the terms of the license agreement and continue with the installation, click Yes. To decline the terms of the license agreement and exit the installation, click No.

If you accepted the terms of the license agreement, the Choose Destination Location panel appears.

Step 4   The default installation directory, C:\Program Files\CSCOpx, appears in the Destination Folder area. To change the default installation directory, click Browse:

Step 5   Review the requirements to ensure that the drive specified has enough free space for the installation. If the selected drive does not have enough space, click Back to return to the Choose Destination Location page and select another drive.

Verify that the system has enough memory. If the system does not have enough memory, click Cancel to terminate the installation. You should either install additional memory in the target system or install Common Services on a system that meets the minimum memory requirements.
If your system meets all the system requirements, click Next. The Select license file screen appears.

Step 6   Enter the path to the license file in the License file location field. You can also use the Browse button to navigate to the correct license file. Click Next.

The system displays a message while validating your license. If the license is valid, the Account Information panel appears.

Step 7   Enter the password used to log into Windows in the Password and Confirm Password fields. Click Next.

If the two passwords do not match, the system prompts you to enter them again. If the passwords match, the Ports Configuration panel appears.

Step 8   To change the external port numbers used by the Lock Manager (lm.exe) and database (fms.exe) services, enter the new information in the following fields:

Step 9   Enter the information used by the SQL database component of Common Services:

Step 10   Enter the information used by the Apache server component of Common Services:

Step 11   Enter the following information required to generate the local certificate. The local certificate is used for authentication and authorization when logging into the CiscoWorks desktop:

Step 12   Select the Create a shortcut... check box to create a shortcut on the Windows desktop.

Click Next. The Verification panel appears.

Step 13   Review your settings. To change any settings, click Back to return to the setting you want to change. Click Next.

Step 14   To accept the default passwords, click No.

Step 15   Select Yes and click Finish to restart the computer. Select No and click Finish to restart the computer at a later time.

Step 16   Configure the web browser on the client system for use with CiscoWorks.

For information about configuring the web browser on the client system, see the "Preparing to Use CiscoWorks Common Services" chapter in Installing Common Services 1.0 on Windows 2000.

4   Installing QPM

Before you begin:

During the QPM installation process, you will be asked for the following information:

To install QPM:

Step 1   Insert the QoS Policy Manager CD-ROM into your CD-ROM drive.

Step 2   Select Start>Run, and enter d:\QPM-K9.exe, where d is your CD-ROM drive. The Welcome window opens.

Step 3   Click Next. The Select Program Folder window opens.

Step 4   In the Select Program Folder window, specify or select a program group, if you do not want to use the default name. Click Next.

Step 5   Enter the password for the QoS Policy Manager Database, and confirm your password. Click Next.

Step 6   In the Setup Type window, enter the percentage of disk space to keep free on the current partition. If you intend to perform QPM monitoring tasks, we recommend that you keep a larger amount of disk space free for backup purposes. Click Next.

Step 7   Review your selections in the Start Copying Files window. If you are satisfied, click Next. If you are not satisfied, click Back until you come to the window that has selections you want to change.

After you click Next, QPM is installed on your machine. This process takes a few minutes.
After QPM is installed, the Wizard Complete window opens.

Step 8   Select whether you want to restart your computer now or later, and click Finish to complete the setup. You must restart your computer before you begin to work with QPM.

The QPM services start automatically whenever you start your computer.

    Note   Remove the QPM CD-ROM before you restart your computer.

Step 9   If you intend to work with ACS device groups and user permissions, configure settings in ACS and CiscoWorks as described in Installation Guide for CiscoWorks QoS Policy Manager for information.

5   Verifying Installation

The CiscoWorks Server desktop is the interface for CiscoWorks network management applications, including QPM.

Before you begin to work with QPM, you should ensure that you have the appropriate permissions. Verify your user permissions in the CiscoWorks2000 desktop (Server Configuration > Setup > Security), or in ACS (depending on the method you are using for user authentication).

To verify QPM installation, log into CiscoWorks:

Step 1   In your web browser, start CiscoWorks. The default URL is http://< QPMinstall>:1741, where <QPMinstall> is the name of the computer with the QPM installation.

The CiscoWorks desktop is displayed.

Step 2   Verify on the front page that Java, JavaScript, and cookies are enabled. If they are not enabled, change your browser preferences to enable them, then continue to the next step.

Step 3   Log into CiscoWorks with your username and password.

The CiscoWorks navigation tree appears in the left pane.

Step 4   Click QoS Policy Manager in the navigation tree.

Step 5   Click QPM under the QoS Policy Manager drawer.

A Security Alert window opens. Click Yes to proceed. QPM opens in a separate browser window.

If you encounter problems starting QPM, see Installation Guide for CiscoWorks QoS Policy Manager for possible causes and solutions.

6   Where to Go Next

This section contains:

Related Documentation

Note   Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the documentation on for any updates.

For information about installing, troubleshooting, getting started, and using the products within the QPM package, see these sources of information:

To learn
more about...
See this document Product Package (Printed Copy) Product CD (PDF1 in Documentation directory)
(PDF1 and HTML)

Product's known bugs (DDTSs)

Release Notes for QoS Policy Manager

Release Notes for Common Services 1.0 on Windows 2000






Quick start installation

Quick Start Guide for CiscoWorks QoS Policy Manager






Detailed installation and setup information

Installation Guide for QoS Policy Manager

Installing Common Services 1.0 on Windows 2000






Introduction to QPM with end-to-end scenarios and examples

Getting Started Guide for QoS Policy Manager






QPM features, tasks, and troubleshooting

User Guide for QoS Policy Manager






User authentication and database password management through the CiscoWorks2000 desktop

Using Common Services 1.0






Devices and software releases that QPM supports

Device support table available at this url: univercd/cc/td/doc/ product/rtrmgmt/qos/ qpm3_0/qpm30dev/ index.htm






1Requires Adobe Acrobat 4.0 or later.
Not shipped in the QPM package. To order printed versions of the user guides, see the "Obtaining Documentation" section and refer to the product numbers listed in the table.
3To access online help for the Getting Started Guide, click Help in the CiscoWorks desktop. In the Help window, click Main. In the Contents tab select QoS Policy Manager > Getting Started with QPM. To open the PDF, select View PDF in the Contents tab.
4To access online help for the QPM User Guide, click Help in the QPM window. To open the PDF, select View PDF in the Contents tab.

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

Translated documentation is available at this URL:

Ordering Documentation

You can order Cisco documentation in these ways:

Documentation Feedback

You can submit comments electronically on In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

You can e-mail your comments to

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. registered users have complete access to the technical support resources on the Cisco TAC Web Site. is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world. is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

If you want to obtain customized information and service, you can self-register on To access, go to this URL:

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

If you are a registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Posted: Thu Nov 14 04:02:16 PST 2002
All contents are Copyright © 1992--2002 Cisco Systems, Inc. All rights reserved.
Important Notices and Privacy Statement.