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Table Of Contents
Obtaining Technical Assistance
About This Guide
This chapter provides information on the following topics:
• Audience
• Obtaining Technical Assistance
Document Objectives
This book describes the data areas used by the CiscoWorks Blue Internetwork Status Monitor (ISM) product.
Audience
This guide is intended for network engineers and Multiple Virtual Storage (MVS) system programmers who are responsible for installing and configuring Cisco routers in a Systems Network Architecture (SNA) environment. This guide assumes that you are familiar with the basic concepts and terminology used in internetworking and that you understand the network topology and protocols.
Document Organization
This guide is divided into the following chapters:
• Chapter 1, "Control Blocks," describes the control blocks used by ISM to monitor resources.
• Chapter 2, "VSAM Control Files," describes the control files used by ISM to save information for each resource. The control fi8les are written to VSAM.
• Chapter 3, "Statistics Written to VSAM and SMF," describes the record formats for performance, statistics, and log data that is written to VSAM and SMF.
Document Conventions
The terms resource and router are used throughout this documentation. To avoid confusion, be aware that all routers are resources, therefore the term resource encompasses router—whereas the term router is specific.
This guide uses basic conventions to represent text and table information.
Command descriptions in this guide use the following conventions:
•Commands and keywords are in boldface font.
•Arguments for which you supply values are in italic font.
•Elements in square brackets ([ ]) are optional.
•Alternative, but required, keywords are grouped in braces ({ }) and separated by a vertical bar (|).
Examples use the following conventions:
•Terminal sessions and information the system displays are printed in
screen
font.•Information you enter is in boldface screen font.
•Variables you enter are printed in italic screen font.
•In examples, an exclamation point (!) at the beginning of a line in a router configuration indicates a comment line.
In addition, this guide uses the following conventions:
Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.
Caution Means reader be careful. You are capable of doing something that might result in equipment damage or loss of data.
Tips Means the following are useful tips.
Related Documentation
For more information about CiscoWorks Blue ISM, refer to the following Cisco publications:
•CiscoWorks Blue Internetwork Status Monitor Installation Guide
•CiscoWorks Blue Internetwork Status Monitor User Guide
•CiscoWorks Blue Internetwork Status Monitor Online Help
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
The most current Cisco documentation is available on the World Wide Web at the following website:
http://www.cisco.com
Translated documentation is available at the following website:
http://www.cisco.com/public/countries_languages.html
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation can be ordered in the following ways:
•Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.
You can access CCO in the following ways:
•WWW: http://www.cisco.com
•WWW: http://www-europe.cisco.com
•WWW: http://www-china.cisco.com
•Telnet: cco.cisco.com
•Modem: From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the following terminal settings: VT100 emulation; databits: 8, parity: none; stop bits: 1; and baud rates up to 28.8 kbps.
For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.
Posted: Wed Sep 1 10:53:31 PDT 2004
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