Quick Start Guide for the CiscoWorks 1105 Wireless LAN Solution Engine, 1.1

This quick start guide is designed to help you get your Wireless LAN Solution Engine (WLSE) installed and ready to use as quickly as possible. If you require more comprehensive installation and configuration information, see the Hardware Installation and Configuration Guide for the CiscoWorks 1105 Wireless LAN Solution Engine. It is available in PDF format on the Product CD.

Additional Documentation

The following additional documents are either included with the WLSE as hardcopy documents, are available in PDF format on the Recovery CD, or both:

Hardware Installation and Configuration Guide for the CiscoWorks 1105 Wireless LAN Solution Engine
Release Notes for the CiscoWorks 1105 Wireless LAN Solution Engine
Regulatory Compliance and Safety Information for the CiscoWorks 1105 Wireless LAN Solution Engine
User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine

Note You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com

2 Unpacking the Box

Warning Read the installation instructions before you connect the system to its power source.

Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

Warning This unit is intended for installation in restricted access areas. A restricted access area is where access can only be gained by service personnel through the use of a special tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.

The WLSE package includes the following:

1	Wireless LAN Solution Engine
2	Rack mounting kit
3	Power cable
4	Serial cable (light blue, RJ-45 to RJ-45)
5	10Base-T Ethernet cable (yellow)
6	Adapters (DB-9 to RJ-45)
7	Adapter (DB-25 to RJ-45)
8	WLSE Recovery CD
9	WLSE documentation—The following documents are shipped with the WLSE: Quick Start Guide for the CiscoWorks 1105 Wireless LAN Solution Engine Release Notes for the CiscoWorks 1105 Wireless LAN Solution Engine Regulatory Compliance and Safety Information for the CiscoWorks 1105 Wireless LAN Solution Engine

To install the WLSE, you will need the following:

1	Number 2 Phillips screwdriver
2	Tape measure
3	Level
4	ESD grounding strap
5	Antistatic mat or antistatic foam

3 Installing and Configuring the Wireless LAN Solution Engine

Install the system in compliance with your local and national electrical codes.

Installing the Wireless LAN Solution Engine

Step 1 Attach the chassis-support brackets.

Step 2 Attach the rack-mount brackets to the rack. Make sure that all three bracket holes line up with the holes on the rack.

Step 3 Put the chassis into the rack and tighten the screws.

Caution The rack-mount kit is not intended for use as a slide rail system. You must complete installation of the front-mount bracket assembly by securely fastening the chassis into the rack.

Warning This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A outside the U.S.) is used on the phase conductors (all current-carrying conductors).

Step 4 Connect the AC power receptacle to the AC power source with the power cable.

Step 5 Plug the network connection into the Ethernet 0 port (the lower port).

Configuring the Wireless LAN Solution Engine

After you install and plug in the WLSE, you are ready to configure it at a console through the Command Line Interface (CLI).

Step 1 Connect a console to the WLSE front console port using the supplied serial cable and, if necessary, the DB-9-to-RJ-45 console adaptor.

Note When connecting a console to the WLSE, use the console port on the front panel. Do not use the serial port located on the rear panel of the WLSE.

Step 2 Press the power switch to turn on the WLSE.

Step 3 Open a window for the system console, using a terminal emulation program if necessary.

The system begins booting and sends messages to the console window. When the system finishes booting, the localhost: login prompt appears. When the login prompt appears, you can configure the system.

Step 4 Enter setup at the login: prompt, then enter responses to the prompts that appear. The WLSE Setup Program Description Table, describes how to respond to the prompts.

Press Enter to enter a response and proceed to the next prompt. Press Backspace or Delete to delete characters.

Tip If you incorrectly enter any entries and need to correct the information, exit the setup program by pressing Ctrl-c, or by entering no after the final prompt. Then perform an erase config and rerun the setup program.

Table 1 WLSE Setup Program Description Table

Prompt	Response Description	Sample Response
login:	Enter setup	setup
host name:	System hostname.	SolutionEngine
domain name:	System domain name.	cisco.com
<admin> password:	Password for admin account. Default username admin is reserved and cannot be deleted or changed. Password is case-sensitive and can be between 5 and 20 characters. Characters you type do not appear on screen.	wq1Cvu2pl
confirm password:	Reenter password to verify that you typed it correctly. Characters you type do not appear on screen.	wq1Cvu2pl
eth0 ip address:	IP address of Ethernet 0 interface.	209.165.200.224
eth0 network mask:	Network mask of Ethernet 0 interface.	255.255.255.224
default gateway ip address:	IP address of default router that connects WLSE to network.	209.165.200.224
DNS server ip address:	IP address of a DNS server that WLSE uses for name/address resolution.The setup program does not validate the IP address you enter. If you are not using a DNS server, see the Hardware Installation and Configuration Guide for the CiscoWorks 1105 Wireless LAN Solution Engine for instructions before proceeding.	209.165.201.1
Would you like to save this configuration? [yes]:	One of the following: Press Enter to accept default. Configuration is saved and system reboots. Type no and press Enter to exit without saving configuration and run the setup program again.	Press Enter

Step 5 Answer the next set of prompts to create a self-signed certificate. This certificate will allow you to access the WLSE securely, using HTTPS, until you are able to obtain a certificate from a certificate authority (CA). The Self-Signed Certificate Table, describes how to respond to the prompts. After you finish responding to these prompts, the WLSE will reboot.

Tip If you incorrectly enter any entries and need to correct the information in the self-signed certificate, you need to exit the program, perform an erase config and rerun the setup.

Table 2 Self-Signed Certificate Table

Prompt	Response Description	Sample Response
Country Name	Enter a 2-character code for the country in which you are using the WLSE.	US
State or Province Name	Enter the full name of the state or province in which you are using the WLSE.	Snake Desert
Locality Name	Enter the city in which you are using the WLSE.	Snake Town
Organization Name	Enter the name of the company that owns the WLSE.	Snake Oil, LTD.
Organizational Unit	Enter the section of the company that is using the WLSE. If this does not apply, enter a period at the prompt.	Webserver Team
Common Name	Enter the fully qualified domain name (FQDN) of the company that owns the WLSE.	www.snakeoil.com
Email Address	Enter the email address of the company that owns the WLSE.	www@snakeoil.com

Step 6 After you finish configuring the Wireless LAN Solution Engine, set up your mail server to send mail to external domains by entering the following command:

 
mailroute {hostname | ip-address}

where hostname is the hostname of the SMPT server and ip-address is the IP address of the SMPT server. If you do not set the mail server, email can only be sent only to the local domain. For more information, see the User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine. You can access a PDF version of this guide by clicking View PDF in the WLSE's online help.

Verifying the Configuration

After configuring the WLSE, verify the configuration. Perform the following steps at the console to confirm that your settings are correct and that the system can communicate with the network. For more information on CLI commands, see the User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine. You can access a PDF version of this guide by clicking View PDF in the WLSE's online help.

Step 1 At the system console, enter admin at the login prompt, and log in with the password you created during setup.

Note For security reasons, Telnet is disabled on the WLSE by default. To set up your security parameters and enable Telnet, use the telnetenable enable command. See the WLSE's online help for CLI command details.

Step 2 If you are using a DNS server, enter the following command to verify that the WLSE can obtain DNS services from the network:

 
# nslookup dns-name

where dns-name is the DNS name of a host that is registered in DNS. If the system cannot obtain the IP address of the host from DNS, use the ip name-server command to configure a working DNS server.

Step 3 Enter the following command to verify that the system can communicate with the network:

 
# ping ip-address

where ip-address is the IP address of a host that is accessible on the network. A DNS server is a recommended host to ping because it should always be running and accessible.

Step 4 Enter the command show config to verify that the configuration is as you expected.

Step 5 Enter the show clock command to verify that the system time and date are correct in Coordinated Universal Time (UTC).

Step 6 If the time or date is incorrect, set the correct time and date using the clock command.

Step 7 If your network uses NTP, configure the system to use NTP to set the clock.

Step 8 Enter the exit command to log out of the system. You are now finished using the console. The remaining steps take place at the client system.

Configuring the Browser

To configure a Web browser, perform the following steps on the client system:

Step 1 Make sure that the client system is running a supported browser:

Microsoft Internet Explorer 6.0 on Windows 2000 or Windows NT.
Microsoft Internet Explorer 5.5 with Service Pack 2.
Japanese Internet Explorer 5.5 with Service Pack 2, or Japanese Internet Explorer 6.0, if using Japanese Windows 2000 or Windows NT.
Netscape Navigator 4.78 or 4.79.
Japanese Netscape Navigator 4.78, if using Japanese Windows 2000 or Windows NT.

Step 2 Enable JavaScript.

Step 3 Configure your browser to accept all cookies.

Step 4 Change the default font to sans serif for improved readability.

For information about performing these steps, see the Hardware Installation and Configuration Guide for the CiscoWorks 1105 Wireless LAN Solution Engine or your browser's documentation.

Verifying HTTP and HTTPS Connectivity

Connect to the system using a Web browser, and perform the following steps to verify HTTP and HTTPS connectivity:

Step 1 To verify HTTP connectivity, enter the system IP address in a Web browser, followed by :1741 (the default port number).

For example, if the system IP address is 209.165.202.128, enter http://209.165.202.128:1741 .

A login dialog box appears.

Step 2 To verify HTTPS connectivity, enter the system IP address in a web browser, prefixed by https. No port number is needed.

For example, if the system IP address is 209.165.202.128, enter https://209.165.202.128.

A login dialog box appears.

Step 3 Enter the User Name admin and the password you created during setup in the login dialog box.

The system home page appears.

4 Getting Started with the Wireless LAN Solution Engine

There are two parts to getting the WLSE ready for use: setting up and discovering the devices, and enabling other users to use the WLSE. To discover your devices, you must add your seed devices, run and verify discovery, and set up network device credentials. After you discover and verify the network devices, you must create WLSE roles and add users to allow others access the WLSE.

Note For security reasons, Telnet is disabled on the WLSE by default. To set up your security parameters and enable Telnet, use the telnetenable enable command. See the WLSE's online help for CLI command details.

Setting Up Devices

There are two ways to get devices into the system: using CDP seed devices or importing from a file or from CiscoWorks2000. If you have CDP enabled, then establish a seed device. If you choose not to use CDP, you can import the access point list from a file or from CiscoWorks2000, but will be unable to discover any connected switches or routers. In either case, device credentials must be added.

For information on importing devices, use Administration > Discover > Discover > Import Devices and see the WLSE's online help.

You must set up network devices so the WLSE can discover and manage them. This section describes both required and optional setup tasks for:

Access Points and Bridges

On each access point and bridge, attach a console and ensure HTTP browsing is enabled on your web browser session on the device and configure the following:

Tasks	Procedure
1. Enable Cisco Discovery Protocol (CDP).	1. In the Summary Status page, click Setup. The Cisco Services Setup page appears. 2. Under Services: Cisco Services, click Cisco Discovery Protocol. The CDP Setup page appears. 3. Select Enabled. Click Apply or OK.
2. Enable SNMP. (Optional) Set the location. (Optional) Set the system name and system contact.	1. In the Summary Status page, click Setup. The Cisco Services Setup page appears. 2. Under Services, click SNMP. The SNMP Setup page appears. 3. Select Enabled. 4. Enter a System Name, System Location, and System Contact. 5. Click Apply or OK.
3. Set the community string by creating a user with all privileges. (If you already entered an SNMP Admin Community name, the user created has Write, SNMP, Firmware, and Admin capabilities, and the User Manager is enabled, you do not need to create another user.)	1. In the Summary Status page, click Setup. The Cisco Services Setup page appears. 2. Under Services, click Security. The Security Setup page appears. 3. Click User Information; then click Add New User. The User Management window appears. 4. To create a user with SNMP read/write privileges, enter a username and password and select the Write, SNMP, Firmware, and Admin capabilities. 5. Click Apply or OK.
4. Add an HTTP user with the ability to modify firmware and enable the User Manager. If the user has firmware privileges, you can use the same user that you created in Task 3.	1. In the Summary Status page, click Setup. The Cisco Services Setup page appears. 2. Click Security. The Security Setup page appears. 3. Click User Information; then click Add New User. The User Management window appears. 4. Enter a username and password and select Firmware; then click Apply. 5. Navigate back to the Security Setup page and click User Manager. The User Manager Setup window appears. 6. Select Enabled; then click Apply or OK.
5. Set up TFTP as the transfer protocol between the WLSE and access points.	1. In the Summary Status page, click Setup. The Cisco Services Setup page appears. 2. Under Services, click FTP. The FTP Setup page appears. 3. Use the pulldown menu to select TFTP as the file transfer protocol. 4. In the Default File Server text box, enter the IP address of the WLSE. 5. Click Apply or OK.

Tasks

Procedure

1. Enable Cisco Discovery Protocol (CDP).

1. In the Summary Status page, click Setup. The Cisco Services Setup page appears.

2. Under Services: Cisco Services, click Cisco Discovery Protocol. The CDP Setup page appears.

3. Select Enabled. Click Apply or OK.

2. Enable SNMP.

(Optional) Set the location.

(Optional) Set the system name and system contact.

1. In the Summary Status page, click Setup. The Cisco Services Setup page appears.

2. Under Services, click SNMP. The SNMP Setup page appears.

3. Select Enabled.

4. Enter a System Name, System Location, and System Contact.

5. Click Apply or OK.

3. Set the community string by creating a user with all privileges.

(If you already entered an SNMP Admin Community name, the user created has Write, SNMP, Firmware, and Admin capabilities, and the User Manager is enabled, you do not need to create another user.)

1. In the Summary Status page, click Setup. The Cisco Services Setup page appears.

2. Under Services, click Security. The Security Setup page appears.

3. Click User Information; then click Add New User. The User Management window appears.

4. To create a user with SNMP read/write privileges, enter a username and password and select the Write, SNMP, Firmware, and Admin capabilities.

5. Click Apply or OK.

4. Add an HTTP user with the ability to modify firmware and enable the User Manager.

If the user has firmware privileges, you can use the same user that you created in Task 3.

1. In the Summary Status page, click Setup. The Cisco Services Setup page appears.

2. Click Security. The Security Setup page appears.

3. Click User Information; then click Add New User. The User Management window appears.

4. Enter a username and password and select Firmware; then click Apply.

5. Navigate back to the Security Setup page and click User Manager. The User Manager Setup window appears.

6. Select Enabled; then click Apply or OK.

5. Set up TFTP as the transfer protocol between the WLSE and access points.

1. In the Summary Status page, click Setup. The Cisco Services Setup page appears.

2. Under Services, click FTP. The FTP Setup page appears.

3. Use the pulldown menu to select TFTP as the file transfer protocol.

4. In the Default File Server text box, enter the IP address of the WLSE.

5. Click Apply or OK.

Routers and Switches

Note Only routers and switches that have properly configured access points or bridges attached to them will be discovered.

On each router and switch, configure the following:

Task	Procedure
1. Enable CDP and verify that access points and bridges are visible from the router or switch.	1. Enter enable mode. 2. Verify that CDP is running on the switch or router: 3. On IOS-based devices, use the show cdp run command. 4. On Hybrid OS-based Catalyst switches, use the show cdp command 5. If CDP is not running, use the set cdp enable command to enable CDP. 6. To verify that access points or bridges are visible in the device's CDP table, use the show cdp neighbors command.
2. Enable SNMP and set up community strings.	On IOS-based devices, enter configuration mode and use the snmp community community_string ro command. On Hybrid OS-based Catalyst devices, enter enable mode and use the set snmp community read-only community_string command.
3. (Optional) Set the system name, contact, and location variables.	On IOS-based devices, enter configuration mode and use the following commands. To set the system name, use the hostname name command. To set the system contact, use the snmp contact contact command. To set the location, use the snmp location location command. On Hybrid OS-based Catalyst switches, enter enable mode and use the following commands: To set the system name, use the set system name name command. To set the system contact, use the set system contact contact command. To set the location, use the set system location location command.

Task

Procedure

1. Enable CDP and verify that access points and bridges are visible from the router or switch.

1. Enter enable mode.

2. Verify that CDP is running on the switch or router:

3. On IOS-based devices, use the show cdp run command.

4. On Hybrid OS-based Catalyst switches, use the show cdp command

5. If CDP is not running, use the set cdp enable command to enable CDP.

6. To verify that access points or bridges are visible in the device's CDP table, use the show cdp neighbors command.

2. Enable SNMP and set up community strings.

On IOS-based devices, enter configuration mode and use the snmp community community_string ro command.

On Hybrid OS-based Catalyst devices, enter enable mode and use the set snmp community read-only community_string command.

3. (Optional) Set the system name, contact, and location variables.

On IOS-based devices, enter configuration mode and use the following commands.

To set the system name, use the hostname name command.
To set the system contact, use the snmp contact contact command.
To set the location, use the snmp location location command.

On Hybrid OS-based Catalyst switches, enter enable mode and use the following commands:

To set the system name, use the set system name name command.
To set the system contact, use the set system contact contact command.
To set the location, use the set system location location command.

LEAP Servers

The WLSE can monitor a LEAP server (CiscoSecure ACS Server) that provides LEAP services to a wireless LAN using synthetic transactions.

Note Each LEAP server must be specified on the WLSE. For more information, see the WLSE's online help.

Procedure

To set up a LEAP server and add the WLSE as a Network Access Server (NAS) on the LEAP server:

Step 1 Log in to the CiscoSecure ACS Server.

Step 2 Click User Setup on the left side of the initial page. The User Setup page appears.

Step 3 In the User text box, enter the name of the user that the WLSE will use for synthetic transactions.

Step 4 Click Add/Edit; then enter the appropriate information for the user, including the password. Click Submit.

Step 5 Click Network Configuration on the left side of the page. The Network Configuration screen appears.

Step 6 Click Add Entry. The Add Access Server screen appears.

Step 7 Enter the WLSE information in the following text boxes:

Network Access Server Hostname
Network Access Server IP
Key (the shared key)

Step 8 Select RADIUS (Cisco Aironet) from the Authenticate Using list.

Step 9 Click Submit or Submit+Restart. A restart is required for the changes to take effect.

Discovering the Network

The WLSE automatically discovers Cisco, CDP-enabled devices. To discover devices that are not CDP-enabled and to increase the discovery range, add the devices as seed devices by doing the following:

Enter SNMP Community Strings
Add Seed Devices
Run Discovery
Verify Discovery

Note When CDP is off, devices can be imported, but only the access point's imported will be discovered.

Enter SNMP Community Strings

Note For additional information about setting the SNMP community strings, see the WLSE's online help.

If community strings are not entered correctly, the Wireless LAN Solution Engine cannot communicate with a device. To enter the community strings, perform the following steps:

Step 1 Select Administration > Discover > Device Credentials > SNMP Communities. The Bulk SNMP Settings dialog box appears.

This dialog box contains a default entry which covers all devices provided device community strings are set to the default (public).

Step 2 Add new entries or modify existing entries in the text box using the following syntax:

 
target:read_community::timeout:retries:::write_community

Note You must enter the correct number of colons between variables. Otherwise, the community strings cannot be read.

Step 3 Select Reverse DNS Lookup if DNS is configured on the device.

Step 4 Click Save to apply your changes.

Add Seed Devices

Because the WLSE only automatically discovers CDP-enabled devices, if the device you want to manage does not support CDP, or if CDP is not running on the device, you must add that device as a seed. By adding a seed device (or set of seed devices), CDP-enabled neighbors of the seed device are also discovered. To add seed devices, do the following:

Step 1 Select Administration > Discover > Discover > Modify Discovery Settings. The Discovery - Configuring Seeds screen appears.

Step 2 To add a seed device, enter its IP address in the Seed Values text box and click >>.

Note Before you can modify the discovery schedule, you must have at least one seed device in the Seed Values list.

Step 3 Select the number of hops from the CDP Distance pull-down. The CDP distance applies to all the seed devices you add. You only need to set it once. If you set CDP Distance to 1, devices that are one hop from the seed device are discovered.

Note Routers and switches that do not have access points attached to them are used when computing CDP distance. However, such devices will not appear in the discovered devices list.

Step 4 Repeat step 3 to add more seed devices.

Step 5 To enable and configure discovery, click Modify Schedule. The Modify Discovery Schedule dialog box appears.

a. Select the State Date and Start Time from the pull-down lists.

b. To repeat discovery at specified intervals, check the Enable check box. Then enter a number and select the interval from the pull-down list.

Step 6 Click Next. The CDP Discovery - Summary dialog box appears.

Step 7 Click Finish to submit your changes or Back to make changes in your settings.

Run Discovery

After you add seed devices, the WLSE can discover your devices. There are two ways to discover your devices. One is to schedule a discovery or perform a manual discovery.

To run discovery, select Administration > Discover > Discover > Run Discovery and click Run Now.

Verify Discovery

To verify that all the devices you want to monitor have been discovered, select Administration > Discover > Managed Devices > Manage/Unmanage. All newly discovered devices should appear in the New folder.

Note No devices will appear elsewhere until you have moved them from the New to the Managed Device folder. For more information, see the Managing Devices section of the WLSE's online help.

Creating Additional Users

After you set up the network and make sure your devices have been discovered, create additional users so others can use the WLSE. WLSE allows you to limit a user's access based on the roles assigned to the user's login. Users are only enabled to use WLSE functions allowed by their login.

To create users, perform the following steps:

Step 1 Select Administration > User Admin > Manage Users.

Step 2 Enter a user name, password, and email address in the appropriate fields.

Step 3 Select the user's CLI access level.

Step 4 Select the user's Role. A user's role determines which WLSE features that user is allowed to access. The WLSE provides four predefined user roles:

a. System Admin

b. Network Admin

c. Network Operator

d. Help Desk

You can create additional roles by selecting Administration > Appliance > Define Roles. See the WLSE's online help for details.

Note The predefined user roles cannot be deleted, but they can be modified. The System Administrator role, however, cannot be modified or deleted.

Step 5 Click Add to create the user.

5 Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

6 Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

Streamline business processes and improve productivity
Resolve technical issues with online support
Download and test software packages
Order Cisco learning materials and merchandise
Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.

SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE RUNNING ON THE CISCO 11XX HARDWARE PLATFORM

IMPORTANT-READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the Software License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the Software License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.

By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download or otherwise use the Software.

ADDITIONAL LICENSE RESTRICTIONS

Installation and Use

The CiscoWorks Wireless LAN Solution Engine Software component of the Cisco 11XX Hardware Platform is preinstalled. CD's containing tools to restore this Software to the 11XX hardware are provided to Customer for reinstallation purposes only. Customer may only run the supported CiscoWorks Wireless LAN Solution Engine Software on the Cisco 11XX Hardware Platform designed for its use. No unsupported Software product or component may be installed on the Cisco 11XX Hardware Platform.

Software Upgrades, Major and Minor Releases

Cisco may provide CiscoWorks Wireless LAN Solution Engine Software updates and new version releases for the 11XX Hardware Platform. If the Software update and new version releases can be purchased through Cisco or a recognized partner or reseller, the Customer should purchase one Software update for each Cisco 11XX Hardware Platform. If the Customer is eligible to receive the Software update or new version release through a Cisco extended service program, the Customer should request to receive only one Software update or new version release per valid service contract.

Reproduction and Distribution

Customer may not reproduce nor distribute software.

DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS

Please refer to the Cisco Systems, Inc. Software License Agreement.

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