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These release notes contain the following information for CiscoWorks for Windows (CWW) Release 6.0:
CiscoWorks for Windows is a web-based comprehensive network management solution for small to medium business networks.
CiscoWorks for Windows contains the following components:
CiscoWorks for Windows Version 6 provides the following new features:
CiscoWorks for Windows supports the following platforms:
CiscoWorks for Windows supports the following browsers:
Note For CiscoWorks for Windows to work properly; Java, Javascript and Cookies must be enabled in the browser. |
Device Name | Show Commands1 | Trap Receiever2 | Threshold Manager3 | CiscoView 5.3 | WhatsUp Gold 6 |
---|---|---|---|---|---|
AP340 | Unsupported | Unsupported | Supported | Supported | Supported |
AS5200 | Supported | Supported | Supported | Supported | Supported |
AS5300 | Supported | Supported | Supported | Supported | Supported |
AS5350 | Supported | Supported | Supported | Supported | Supported |
AS5400 | Supported | Supported | Supported | Supported | Supported |
AS5800 | Supported | Supported | Supported | Supported | Supported |
AS5850 | Supported | Supported | Supported | Supported | Supported |
Cat1900 | Supported | Unsupported | Supported | Supported | Supported |
Cat2820 | Supported | Unsupported | Supported | Supported | Supported |
Cat2900 | Supported | Supported | Supported | Supported | Supported |
Cat2900XL | Supported | Supported | Supported | Supported | Supported |
Cat2948GL3 | Unsupported | Unsupported | Supported | Supported | Supported |
Cat3500XL | Supported | Supported | Supported | Supported | Supported |
Cat4000 | Supported | Supported | Supported | Supported | Supported |
Cat5000 | Supported | Supported | Supported | Supported | Supported |
Cat5500 | Supported | Supported | Supported | Supported | Supported |
Cat6000 | Supported | Supported | Supported | Supported | Supported |
Cat6000IOS | Supported | Supported | Supported | Supported | Supported |
Cat8500 | Supported | Supported | Supported | Supported | Supported |
CatGL3 | Unsupported | Unsupported | Supported | Supported | Supported |
CICS7700 | Unsupported | Unsupported | Supported | Supported | Supported |
FastHub300 | Unsupported | Unsupported | Supported | Supported | Supported |
FastHub400 | Unsupported | Unsupported | Supported | Supported | Supported |
IAD2400 | Supported | Unsupported | Supported | Supported | Supported |
MC3810 | Supported | Supported | Supported | Supported | Supported |
Metro1500 | Unsupported | Unsupported | Supported | Supported | Supported |
MicroHub1516 | Unsupported | Unsupported | Supported | Supported | Supported |
MicroHub1538 | Unsupported | Unsupported | Supported | Supported | Supported |
MicroSwitch1548 | Unsupported | Unsupported | Supported | Supported | Supported |
Rtr12000 | Supported | Supported | Supported | Supported | Supported |
Rtr1400 | Supported | Supported | Supported | Supported | Supported |
Rtr1600 | Supported | Supported | Supported | Supported | Supported |
Rtr1700 | Supported | Supported | Supported | Supported | Supported |
Rtr2500 | Supported | Supported | Supported | Supported | Supported |
Rtr2600 | Supported | Supported | Supported | Supported | Supported |
Rtr3600 | Supported | Supported | Supported | Supported | Supported |
Rtr4000 | Supported | Supported | Supported | Supported | Supported |
Rtr700 | Supported | Supported | Supported | Supported | Supported |
Rtr7000 | Supported | Supported | Supported | Supported | Supported |
Rtr800 | Supported | Supported | Supported | Supported | Supported |
StackMaker |
|
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| Supported |
|
SwitchAddlets |
|
|
| Supported |
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ubr7200 | Supported | Supported | Supported | Supported | Supported |
ubr900 | Supported | Supported | Supported | Supported | Supported |
URM | Unsupported | Unsupported | Supported | Supported | Supported |
VPN3000 | Unsupported | Unsupported | Supported | Supported | Supported |
The following documents are provided in PDF format on your product CD:
Note Adobe Acrobat Reader 4.0 is required. |
Detailed online help is also provided for the following components:
For information about devices supported by CiscoView, refer to:
Note the following before installing CiscoWorks for Windows, V 6.0:
Known problems are unexpected behaviors or defects in CiscoWorks for Windows, V 6.0. They are graded according to severity level.
Known problems are located in the following sections:
Bug ID | Summary | Explanation |
---|---|---|
CSCdt73753 | Some screen graphics are not positioned correctly. | When a system's font size is set to Large Fonts, some screen graphics are not positioned correctly. Workaround: Change the font size to Small Fonts. |
Bug ID | Summary | Explanation |
---|---|---|
CSCdr33955 | Multiport monitor graphs for device running CiscoView display incorrect values. | To avoid problem, generate monitor graphs for individual ports. |
CSCdr34879 | All ports on lennon (mod 7) are shown as green on a Catalyst 6000 device running CiscoView. | Only ports that are configured and connected should be shown as green. Problem caused by lack of mapping between MIB elements in agent and colors of ports on the board. Workaround: None. |
CSCdr39315 | 2524 device running Cisco IOS 12.05T and CiscoView 5.x does not display SM25-T1 card. A blank slot is shown instead. | No solution is available at this time. |
CSCdr94291 | In CiscoView, NEMI configuration dialog box for Metro 1500 device displays N/A as Subnet mask value. | NEMI configuration dialog box should display 255.255.255.0 as Subnet mask value. Workaround: None. |
CSCds29859 CSCdt16730 | When invoking CiscoView, all CiscoWorks for Windows browser windows close. | This occurs because the Java 1.3 plugin is not installed properly. Workaround: Uninstall the plugin, reboot and then reinstall the plugin. Note If you do not reboot after uninstallation, the problem persists. |
CSCds41560 | Cannot print from the browser selecting, File > Print. | This problem occurs if you print a chassis view using the following steps. 1. Open a device and bring up the chassis view. 2. Select File > Print from the browser, to print the chassis view. An error message is returned. Workaround: Click the Print icon to print the chassis view. |
CSCds55193 | Incorrect formula used to calculate interface error percentage is listed in CiscoView online help. | CiscoView online help lists following as formula used to calculate interface error percentage: [ifInErrors /(ifInUcastPkts + IfInNUcastPkts)] *100. Correct formula is: [ifInError /(ifInUcastPkts + IfInNUcastPkts + ifInError+ifInUnknownProtos)] * 100. |
CSCds72290 | Running CiscoView 5.x on device with Cisco IOS 12.1(2)E installed returns error. | Problem observed on Catalyst 2612 and Catalyst 6509 devices with Cisco IOS 12.1(2)E installed running CiscoView 5.0/5.1. Following error is displayed: Failed to refresh chassis. Refer to error log for details. Workaround: None. |
CSCds86109 | CiscoView 5.x, running on Cisco 1600 and 4000 series devices, displays a high number of collisions. | No solution is available at this time. |
CSCds89813 | User is prompted to install JRE on CV invocation. User is prompted to install Java Plugin when CiscoView is invoked on the CiscoWorks for Windows server even though it's already installed during the main install. | If you have a browser running prior to installing CiscoWorks for Windows, the running browser is not aware of the Java plugin until it is restarted. Workaround: Before installation: close all browser instances before installing CiscoWorks for Windows. Or After installation: close all browser instances and open a new browser instance for CiscoWorks for Windows. |
CSCdt02050 | Flash (PCMCIA) card is not displayed on Cisco 7000 series device running CiscoView. | No solution is available at this time. |
CSCdt04355 | CiscoView console buttons cannot be selected with Enter key. | Problem observed in CiscoWorks for Windows. Workaround: Use mouse or spacebar to activate selection instead of Enter key. |
CSCdt11838 | When launching application, user not prompted to install Java Plug-in. | If RealJukeBox NS Plug-in is installed before Java Plug-in is installed, users will not be prompted to install Java Plug-in software when attempting to launch application. Blank screen is displayed. Workaround: Uninstall RealJukeBox Plug-in. |
CSCdt22462 | Delay when downloading Java applets on Windows 2000 systems. | On some Windows 2000 systems, the initial download of large Java applets (or subsequent downloads of the same applets that are not cached locally) might take longer than expected. After the applet has been loaded and cached locally, the problem no longer occurs. The delay is caused by client side filtering mechanisms such as virus scanning. Some virus scanners are configured to automatically scan content downloaded by browsers. Scanning consumes a lot of memory and results in disk paging on most systems. Because of this, downloading is significantly slower than expected. (The effect is less on systems with large amounts of RAM and virtual memory.) Note It is not recommended that you disable or alter the configuration of your virus scan software. But testing has shown, if you disable the automatic scanning of all download files, and instead enable the scanning of program files only (specified by file extension) that download times are significantly reduced. For more information, see the following article: |
ID | Summary | Explanation |
---|---|---|
CSCdt04070 | No error message is displayed when network connection is lost during the download of device packages from CCO. | No solution is available at this time. |
CSCdt24701 | No error message is displayed after an unsuccessful attempt to uninstall nmidb packages. | After unsuccessful attempt to uninstall nmidb packages, no error message is displayed stating that process failed. Also, in View History window, completed successfully is displayed under status tab when failed should be displayed instead. Workaround: None. |
CSCdt73771 | Error message displayed when multiple PSU web clients install/uninstall device packages at the same time. | When multiple PSU web clients install/uninstall device packages at the same time, following error message is displayed: Could not connect to JRun Connector Proxy. Please contact the system administrator for this web site. Workaround: None. |
CSCdt83908 | PSU scheduled download occurs one hour earlier than scheduled time. | When using GMT timezone on the PSU server machine, scheduled downloads occur one hour early. Workaround: None. |
Bug ID | Summary | Explanation |
---|---|---|
CSCdp00095 | Unable to stop Show Commands from fetching data. | You cannot interrupt a command after it is executed within Show Commands. Workaround: None. |
CSCdp04159 | Command tree does not indicate which commands contain subcommands. | Only after selecting a command will its corresponding subcommands be displayed. Workaround: None. |
CSCds41687 | Current command state (collapsed or expanded) is not maintained when switching back to the Show Commands main screen from another screen. | Current command will be in collapsed state. Workaround: None. |
CSCdt77384 | When the Terminal Monitor option is set, Show Commands does not work properly for the device. | The additional output created by Terminal Monitor causes a failure in Show Commands. Workaround: Disable terminal monitor for all lines in the device. |
Bug ID | Summary | Explanation |
---|---|---|
CSCdt13888 | Unable to use system type of threshold templates for Catalyst OS switches. | System MIB objects are not available on older Catalyst OS switches. Workaround: None. |
CSCdt48756 | On Catalyst 1900 devices, a Device not supported error message appears when Trap Receiver is launched. | CiscoWorks for Windows Trap Receiver does not support the Catalyst 1900 device family. Catalyst 1900 devices do not support the MIB used by CiscoWorks for Windows to set trap receivers. Workaround: None |
CSCdu06789 | New devices are not visible in Threshold Manager, if integrated from standalone Package Support Updater. | This problem occurs due to a bug in the standalone version of Package Support Updater (CSCdt68504) when users add new device support. The order of integration and Web server restart causes this problem to occur. Workaround: Restart the Web server by right clicking the CWW Webserver icon in the toolbar.
Note This problem does not occur if you integrate new device packages/device support through the Web based Package Support Updater. |
Bug ID | Summary | Explanation |
---|---|---|
None | Cisco icons do not appear in the WhatsUp Gold map. Also, cannot invoke CiscoWorks for Windows applications (CiscoView, ShowCommands and Threshold Manager) on a device in a WhatsUp Gold map. | If you have created and saved maps in WhatsUp Gold before integrating with CiscoWorks for Windows, Cisco icons will not appear in the saved map and you cannot invoke Cisco Applications from the map. This problem will exist when WhatsUp Gold is integrated with CiscoWorks for Windows 5.0 before installing CiscoWorks for Windows, V 6.0. Workaround: Recreate old maps after integrating with CiscoWorks for Windows. |
Bug ID | Summary | Explanation |
---|---|---|
CSCdt64663 | On Windows 2000 machines, the CiscoWorks for Windows JRun Engine does not restart. | When restarting the CiscoWorks for Windows JRun Engine from the Windows desktop using: Start -> Settings -> Control Panel -> Administrative Tools -> Services panel and right clicking on the CiscoWorks for Windows JRun Engine and selecting Restart, the CiscoWorks for Windows JRun Engine stops and restarts. But after a few seconds the service stops. Workaround: When using the Services panel to restart the service: use Stop to stop the service and Start to restart the service. Do not use Restart. |
None | The following message may appear in your browser: "Could not connect to JRUN Connector Proxy. Please contact the System Administrator for this website." | The JRUN Servlet Engine takes a few minutes to initialize. Workaround: Wait a few minutes and Refresh or Reload. If the problem persists, log out of the Windows machine (server), then log back in. |
Bug ID | Summary | Explanation |
---|---|---|
CSCdt48783 | The "cannot open log file" message box appears repeatedly during installation. | There are too many files in the root directory (Windows installed drive, usually c:\). Workaround: Remove some files in the root directory then proceed with the installation. |
Bug ID | Summary | Explanation |
---|---|---|
CSCdp47503 | NMS integration fails. | NMS integration fails if the directory name, where the nmidb.jar file is stored, contains multiple spaces. Workaround: Rename the directory using a single space or no spaces. |
Bug ID | Summary | Explanation |
---|---|---|
CSCdt07478 | Unable to uninstall when CiscoView is running. | CiscoWorks for Windows will not uninstall if CiscoView is running on the server. Workaround: Close CiscoView before uninstalling. |
Bug ID | Summary | Explanation |
---|---|---|
CSCds33701 | Clicking the Reload/Refresh button on the browser menu bar causes CiscoWorks for Windows to go back to the home page. | This occurs in Netscape and Internet Explorer. Workaround: Right click in the bottom frame and select Reload/Refresh from the pulldown menu. Do not use the Reload/Refresh button on the browser menu bar. |
CSCds92550 | When using the Netscape browser, the application (CiscoView, ShowCommands and Threshold Manager) links will not be context sensitive when the WhatsUp Gold map is open in the right frame. | On a remote client an administrator can select from the Home page: Tasks > User Administration and click the Top View button, to display the network map. From the map, the administrator can navigate to a device and click on an application (CiscoView, Show Commands or Threshold Manager) in the toolbar. The application does not launch for the device, but asks for the device information. Workaround: Click on WhatsUp Gold from the desktop toolbar and navigate to a device, rather than from the User Administration Top View link. |
CSCdt74736 | Show Commands tree does not appear after resizing the browser window. | This occurs only in the Netscape browser. If Show Commands is launched using Netscape from a WhatsUp Gold console map and the window is resized, the Show Commands tree does not appear. Workaround: Click Reload/Refresh button on the browser menu bar. |
None | Resizing the browser causes CiscoWorks for Windows to go back to the home page. | This occurs only in Netscape. Workaround: Do not resize the Netscape browser. Note It is recommended you maximize your browser window when you first open CiscoWorks for Windows. |
Bug ID | Summary | Explanation |
---|---|---|
CSCdt16691 | Java fails to run on Micron laptop (Transport NX model) running Windows 98. | The result is a page fault in the Java.dll. Workaround: None. |
The following sections provide sources for obtaining documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at the following sites:
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
The Using CiscoWorks for Windows and WhatsUp Gold user guides can be ordered using the part number CWW-Doc.
Cisco documentation is available in the following ways:
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn. Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
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To access Cisco.com, go to the following website:
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If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
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P1 and P2 level problems are defined as follows:
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