Installing Management Center for Firewalls 1.2.2 on Windows 2000 and Solaris 2.8

a. Log into Cisco.com.

b. Select Products & Services > Network Management CiscoWorks > CiscoWorks Management Center for Firewalls > Technical Documentation > Installation Guides.

Using Management Center for Firewalls 1.2

a. Log into Cisco.com.

b. Select Products & Services > Network Management CiscoWorks > CiscoWorks Management Center for Firewalls > Technical Documentation > User Guides.

Supported Devices, OS Versions and Commands for Management Center for Firewalls 1.2.1

2. Select Products & Services > Network Management CiscoWorks > CiscoWorks Management Center for Firewalls > Technical Documentation > Device Support Tables.

Context-sensitive online help

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Firewall MC 1.2.2 corrects a problem in which deleting a static translation rule corrupts existing Firewall, AAA, Web Filter and Translation rules that share an IP address with the static translation rule that you deleted.

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Firewall MC 1.2.2 corrects a problem in which portions of the GUI that use Java applets, including the Object Selector, might blur when you access them or resize the application window.

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No audit log record for activity approval when AutoApprove is on.

If you enabled automatic approval of activities, submitting an activity does not create an audit log record for the approval action. The audit log contains only records for submitting.

To work around this problem, interpret the submit audit records as you would separate submit and approval records.

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Activity Mgmt page should show error msg if cmd generation fails.

When you submit an activity (or approve an activity if the required approval is disabled), new configurations are generated for the affected devices. After a successful generation, the activity enters the submitted state (or approved if required approval is disabled). If an error occurs during configuration generation, the activity will not be submitted (or approved) and the description for the activity is finish generating configuration. You are not told of the error.

To work around this problem, select the activity from the Activity Management page and click Status. A popup window displays the generation status for each device. You can review any errors from this page.

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System may fail if database maintenance occurs during product use.

If you compact or restore the database while another user is performing an operation with PIX MC, the user performing the operation might receive a null pointer exception.

To work around this problem, restart the CW2000 Daemon Manager and repeat the operation again after the database compact or restore is complete.

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or
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Firewall MC delete privilege is system-wide.

If you are using ACS authentication, it is possible for a user to have the privilege to delete a device without having the privilege to edit the device. The delete privilege applies to all devices.

Delete privilege should be assigned only to trusted users.

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Users with help desk role cannot view activity report.

If you have view-only permission, you cannot view the activity report. This is because all radio buttons and check boxes are disabled for users who have view-only permission.

To work around this problem, log in under a different role with more privileges, or give additional permissions to users who require activity report access.

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ACS shared profile components disappear after ACS upgrade.

After you upgrade from Cisco Secure ACS version 3.1 to version 3.2, authorization support for Management Center (MC) applications such as Management Center for Firewalls fails. In the Shared Profile Components section of the Cisco Secure ACS HTML interface, each MC that has registered with Cisco Secure ACS has a set of pages for configuring authorization components. If you access a page for editing or adding authorization components, you see an error message about a missing XML file.

To work around this problem, log into the CiscoWorks desktop with admin privileges and perform the following steps:

1. Select Server Configuration > Setup > Security > Select Login Module. Configure CiscoWorks to use the CiscoWorks Local module, and then configure CiscoWorks to use the TACACS+ module.

2. Select VPN Security Management Solution > Administration > Common Services > Configuration > AAA Servers. Unregister all MCs and then reregister all MCs.

3. Log out of CiscoWorks.

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Integration between VMS MCs and ACS does not work with HTTPS.

In versions of Cisco Secure ACS earlier than version 3.2, Cisco Secure ACS can accept both HTTP and HTTPS connections for administration. In version 3.2, however, Cisco Secure ACS allows either HTTP or HTTPS, but not both.

The VMS Management Centers can register with Cisco Secure ACS only by using HTTP. This causes the Management Center registration to fail on Cisco Secure ACS 3.2 if you are using HTTPS.

To work around this problem, use HTTP on the Cisco Secure ACS server.

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Include and exclude commands not supported.

Firewall MC does not support the forms of the AAA commands that use the keywords include and exclude. These commands cause an error whenever encountered regardless of how you indicated that Firewall MC should treat unknown commands.

For a list of PIX Firewall and Firewall Services Module (FWSM) CLI commands supported by Firewall MC 1.2, see Supported Devices, OS Versions and Commands for Management Center for Firewalls 1.2 at http://www.cisco.com/en/US/products/sw/cscowo rk/ps3992/products_device_support_tables_list.html.

To work around this problem, replace these commands with the match form of the commands.

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Static port address translation (interface) not supported.

Firewall MC does not support the interface keyword in the static command.

To work around this problem, avoid using the interface keyword in the static command. Use the actual address instead of the interface keyword. In a situation where the address is not known because DHCP is providing the address, no workaround exists.

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icmp permit ip_address mask [icmp_type] if_name cmd fails import.

Firewall MC does not recognize traceroute as an ICMP message type.

Firewall MC supports only documented ICMP message literal names and numbers. It does not support ICMP messages expressed as raw numbers in the range of 0 to 255 that do not correspond to literal names. As a result, there is no workaround.

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FWSM no longer supports the no failover ip address command.

If an interface is disabled in the GUI and does not have a failover IP address defined for it in the failover IP address table, Firewall MC will send a no failover ip if_name ip_address command for this interface during deployment. FWSM 1.1(1) and 1.1(2) silently ignore this command and do not reset the failover IP address to 0.0.0.0.

No workaround is needed. Because the interface is disabled, the failover IP address is harmless even though it is not reset to all zeros.

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PIX Interface command accepts VLAN as hardware ID.

Firewall MC occasionally allows the command interface vlan<n> [[<hw_speed> [<shutdown>]] to be issued or imported for PIX Firewall versions earlier than version 6.3 even though the VLAN is valid only for FWSMs and PIX Firewalls version 6.3 and later.

To work around this problem, make sure the VLAN hardware identifier is used only for FWSMs and PIX Firewalls version 6.3 and later.

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PIX Firewall 6.3 removes restrictions on DHCP server.

In PIX Firewall versions earlier than version 6.3, the dhcpd enable <intf> command accepts only the inside interface as an argument. PIX Firewall versions 6.3 and later do not have this restriction. However, Firewall MC allows you to enable the DHCP server on the inside interface only. Importing the dhcp enable command on another interface causes an error.

There is no workaround.

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(Windows 2000 only)

Restoring from a previous database appears to hang system.

If you restore a backup file from an earlier version of Firewall MC and the data requires an upgrade, the restore progress bar moves quickly to 25%, stays there until the data upgrade is finished, and then moves quickly to 100%. The progress bar does not move during the upgrade portion of the restore, which can take from several minutes to an hour, depending on the number of items that need to be upgraded.

There is no workaround.

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(Windows 2000 only)

Null pointer exception occurs after database is compacted.

Under unusual circumstances, the database might get corrupted after it is compacted.

To work around this problem, back up the database before compacting and make sure all Firewall MC windows are closed while compacting.

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(Windows 2000 only)

PIX MC database fails when disk space or virtual memory is low.

When the PIX MC database (fms.exe process) runs out of virtual memory or disk space, it shuts down and logs an error message in the Windows Event Viewer.

To detect this problem, check the Windows Event Viewer to learn whether the fms.exe process shuts down due to running out of disk space or because virtual memory is low. To work around this problem, shut down the CW2000 Daemon Manager while you free up the appropriate resources, and then restart the CW2000 Daemon Manager.

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(Windows 2000 only)

Database deadlocks during checkpoint.

Under unusual circumstances, the PIX MC database (fms.exe) might consume all of the CPU while performing a checkpoint.

To work around this problem, restart the CW2000 Daemon Manager.

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No dhcprelay server x.x.x.x [nameif] causes deploy error.

If all DHCP relay servers and DHCP relay agents are disabled from the GUI, you might receive the following error when deploying to a device:

(Error)Sent:no dhcprelay server 20.20.20.20 outside Received:DHCPRA:

Deleting last server while DHCPRA is running. No relaying will be done.

This is a harmless error. The deployment will succeed and the device will have the desired configuration after deployment.

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Firewall MC should ignore domain name changes.

If you change the domain name on a firewall device, you receive the warning %Key pair with hostname ...(old hostname) will be invalid. Firewall MC does not understand the message and therefore treats it as a deployment error.

To work around this problem, either cut the domain-name command from Ending Commands and paste it directly into the firewall device console before you deploy, or configure Firewall MC to continue despite deployment errors (see Configuration > MC Settings > Management).

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Misleading error during deploy to AUS without correct privileges.

If the AUS (Auto Update Server) user account on PIX MC does not have the API_View or API_Write privilege required to deploy to the AUS server, an error stating STATUS_FAILED authentication failed! appears when you deploy to AUS.

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You cannot view transcript when deployment fails.

If deployment fails before PIX MC can send any commands to the device, you cannot get a deployment transcript. This failure might occur due to an invalid device contact IP address, an incorrect password, or something similar.

To work around this problem, identify its cause by looking at the error message text in the deployment task status page, fix the error, and then redeploy.

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Deployment, import, or generate operations remain in waiting state.

During the deployment of devices, the status might change to STATUS_WAITING and stay at that state indefinitely.

To work around this problem, restart the CW2000 Daemon Manager service. This should cause the deployment to resume and finish.

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or
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Deploy fails if number of interfaces in GUI and device differ.

Sometimes the number of interfaces or their respective hardware IDs defined in the GUI does not match those on the physical device. An example of this is if you were to define only ethernet0 and ethernet1 in the GUI, when the device also contains ethernet2. During deployment, PIX MC tries to remove all configuration settings for the undefined interface, such as its IP address, which causes deployment errors and possibly failure, depending on the meta settings you established regarding error handling.

To work around this problem, make sure your configuration of hardware interfaces matches those which are on the device. This includes the number of interfaces and their hardware IDs.

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AAA match statements mishandled during deploy to device

Deploying a AAA match statement might result in a deployment error if the ACL used in the match statement is not valid for AAA. For example, if the ACL used in a AAA accounting match command is permit ip any any, the deployment might result in an error state. The reason is that ip any any includes ICMP, which cannot be accounted for.

To work around this problem, make sure the ACL used in AAA match statements is of the appropriate type.

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PIX MC forces you to enter an enable password for each device.

PIX MC requires an enable password that contains at least one character (this field cannot be left empty), even though PIX Firewall does not. Although the tool will import a configuration from a PIX Firewall that has an empty enable password, you must supply an enable password before completing the activity in which the import is performed.

Requiring an enable password enhances enterprise security.

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Deleting interface requires user to remove other settings.

If you delete an interface that is referenced in other settings, the generated configuration for the device will have errors or contain commands that still refer to the deleted interface.

To work around this problem, edit any settings that refer to the deleted interface to remove such references. These settings include:

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Generation should not take place if there are no changes.

When you are not using workflow, clicking the Save and Deploy icon triggers the generation status page even if there are no changes to any devices. This can happen if you click Save and Deploy without making changes or if you make changes to settings in a group that contains no devices.

To work around this problem, click Resume Edit to resume editing and leave any locks in place, or click Deploy Later, if available, to release locks and resume editing.

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Global settings cause problems for devices with no outside interface.

Default setting populations assume that an outside interface is present. If you rename the outside interface or import a configuration without an outside interface, the configuration generation fails when it generates the anti-spoofing command.

To work around this problem:

1. Override the Anti-spoofing page at the device level.

2. Deselect the outside interface.

3. Select the new name for the outside interface.

4. Click Apply.

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Unable to disable unsupported DHCP Relay feature for FWSM.

Firewall MC does not support DHCP Relay on FWSMs. If you configure the DHCP Relay Server and DHCP Relay Agent options for an FWSM using the GUI, the generation of the configuration for the FWSM fails. This is the expected behavior.

If you then disable the DHCP Relay Server and DHCP Relay Agent options for the FWSM using the GUI, the generation of the configuration for the FWSM will still fail with errors related to the DHCP Relay feature.

To work around this problem, reselect the Inherit settings option for the FWSM.

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Popup windows fail to display if NS 7.1 is set to block popups.

Netscape Navigator 7.1 contains a feature for blocking popup windows. If the Popup Manager feature is enabled on any client you use to access the Firewall MC server, then popup windows used by Firewall MC are blocked.

To work around this problem, make sure that the Popup Manager feature is disabled on all clients you use to access the Firewall MC server. If the Popup Manager feature is enabled, you must disable it.

1. In the browser, select Tools > Popup Manager > Allow Popups From This Site.

The Allowed Web Sites dialog box appears with the Firewall MC server listed in the Allow popups from the following web sites field.

2. Click Add.

The Firewall MC server is added to the list of allowed web sites.

3. Click OK.

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Cannot add a rule using tear-off view if no rules exist.

The access rule table does not provide a popup menu unless there are rows in the table. If you expand a table that does not have rules, you cannot insert a rule because the popup menu cannot appear and there are no buttons at the bottom of the expanded table.

To work around this problem, do not expand an empty table.

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Using browser's refresh might cause unexpected results.

If you use your browser's refresh button (or press F5) instead of using the Refresh button available on some of the Firewall MC GUI pages, you might see error messages repeated or prompts to resend data.

To work around this problem, use the Refresh button on the GUI, when available, instead of pressing F5 or using your browser's Refresh button.

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Blank screen when multiple users access Firewall MC concurrently.

When multiple users are using Firewall MC, you might occasionally get a blank screen.

To work around this problem, close the browser, log back in to Firewall MC, and retry the operation.

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Cannot save Mandate setting on the anti-spoofing setting page.

If you select the Enforce/Mandate settings for children check box on the Configuration > Device Settings > Advanced Security > Anti-spoofing page and then click OK, the Enforce/Mandate settings for children check box is cleared after the screen refreshes.

To work around this problem, verify that the settings you want to enforce are being inherited at the device level, and are not being overwritten.

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Changing Easy VPN Management setting resets Easy VPN Remote.

If you enable Easy VPN Remote and you modify settings in Configuration > Device Settings > Easy VPN Management, then the Enable Easy VPN Remote check box is deselected.

Note The Configuration > Device Settings > Easy VPN Remote and the Configuration > Device Settings > Easy VPN Management panels are part of the same setting group.

To work around this problem, reselect the Enable Easy VPN Remote check box under Configuration > Device Settings > Easy VPN Remote after you modify Easy VPN Management settings.

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Interfaces page might allow duplicate hardware IDs.

The Interfaces page might not detect duplicate hardware IDs. Duplicate hardware IDs will result in errors during generation.

To work around this problem, do not use duplicate hardware IDs.

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Message window text blinks during backup and restore.

The message window that CiscoWorks displays during a backup or restore is blank except for an occasional status that appears and then quickly disappears. Mouse movement is also slow during the backup or restore.

There is no workaround. This behavior does not reflect the success of the backup or restore. You should allow the action to conclude.

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Activity report lists all fixup ports when only one was changed.

If you change any fixup settings, all fixups that are displayed on the Basic or Multimedia Fixup page and checked as active appear on the Activity report even though they were not changed.

There is no workaround.

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Activity report does not list deleted devices.

The Activity report does not include deleted devices if the parent group was also deleted in the same activity.

There is no workaround.

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Error encountered when attempting to open an activity.

You might receive an error when you try to open a previously created activity.

To work around this problem, click Back.

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Blank screen appears during backup stress tests.

When two users are logged into the system, with one user doing Firewall MC operations and another user doing a database backup, the first user might get a blank screen.

To work around this problem, wait until the backup is complete, close all browsers, and start Firewall MC again. It is best to back up the system when no one else is using it.

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Workflow elimination fails to display LAN failover bootstrap link.

If workflow is disabled and you configure LAN failover, the link to the window that contains the bootstrap configuration for the failover pair does not show up during deployment.

To work around this problem, use the view configuration feature (Configuration > View Config) to view the bootstrap commands and then paste those commands.

Note Before you paste the failover bootstrap configuration, you must remove the comment indicator (colon) in front of the commands. If you do not remove the comment indicator, the commands are ignored.

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PIX MC supports only a single browser page.

PIX MC supports only a single browser page. However, Internet Explorer does not prevent you from creating multiple browser pages. If you use multiple pages on one client computer to contact the same PIX MC server, the results are unpredictable.

To work around this problem, use only a single browser page to contact the PIX MC server on each client.

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or

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You must click Apply before you leave a GUI page to save changes.

You lose edits in a settings page if you click a navigation link before clicking Apply. No warning is displayed before this loss occurs.

To work around this problem, you should always click Apply.

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Workflow does not stop multiple jobs from deploying to same device.

PIX MC does not prevent you from putting the same device in more than one job. This could lead to a deployment error if more than one job tries to deploy to the same device at the same time. Also, you could inadvertently deploy an older approved configuration over a newer one, depending on the order in which the pending jobs are deployed.

To work around this problem, avoid adding devices that are part of a pending job when you create new jobs.

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Problems using Back button of browser after completing a wizard.

If you click Finish on a wizard and then navigate back to a page in the wizard using the browser back function, clicking Finish again could cause an error or strange navigation.

To work around this problem, never use the back function of the browser in a PIX MC page.

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PIX MC unable to import from devices with blank enable passwords.

When importing from a device, you must enter a non-empty enable password in the PIX MC import wizard. This prevents you from importing from devices with empty enable passwords.

To work around this problem, write the device configuration to a file and then import it from a file or set a non-empty enable password in the device.

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Device names shown in GUI might change during imports.

When you import from a file, the device name used in the Import Status page is the same as the filename from which the configuration is imported. However, the Submit/Approve wizard, the Generate Status page (the one that appears after you click Finish in the Submit/Approve wizard or after you click Status in the Activity Management for the Generate_Open/Submitted/Approved activity) and the Object Selector use the hostname in the configuration as the device name, if one is present. (If the hostname is missing, the filename is used.)

To work around this problem, make sure that the filename for each configuration matches the hostname specified in the configuration file.

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GUI allows incorrect PAT specs yielding incorrect device configs.

The global address pool that is used for a dynamic PAT can be specified to use the interface keyword on the PIX Firewall. An undocumented restriction of the PIX Firewall is that only one global pool per interface on the PIX Firewall is allowed to use the interface keyword. If multiple global pools for a given interface on a PIX Firewall use the interface keyword, the PIX Firewall responds with an obscure error (the syntax of the command).

Firewall MC does not check to ensure that the interface keyword is used only once per interface for a given device.

To work around this problem, make sure that the interface keyword is used only once per interface per device.

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Import of a configuration file with special characters hangs.

If you try to import a configuration file that contains illegal characters, for example, ctrl-C, the import hangs and the status for each device being imported remains in the STATUS_INITIALIZING state. The overall task status remains at STATUS_UNKNOWN.

To work around this problem, make sure configuration files contain only legal characters. If an import does hang due to illegal characters in a configuration file, cancel the import, correct the problem, and try the import again.

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Inherit settings from lists wrong group name when not inheriting.

Whenever you do not select the Inherit settings check box, the text reads Inherit setting from: Global, instead of specifying the group from which the information would be inherited were this item selected. This is only a display problem. If you select the Inherit check box, PIX MC inherits correctly and the updated page shows the group from which you are inheriting.

To work around this problem, use the object selector or the quick links next to SCOPE to walk up the group hierarchy towards Global to find out from where the setting is inherited. The closest ancestor that has its own settings (not inheriting) is the one from which the setting would be inherited.

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Toggling Use-Local without reentering vpdn pwd sends * to device.

When you edit the PPPoE information for an interface, you must reenter the vpdn password after enabling and then disabling the Use Local feature. Otherwise PIX MC will try to set the password to a string of asterisks (*****). This results in an error on the firewall device.

To work around this problem, always reenter the vpdn password after clearing the Use Local check box for an interface.

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(Solaris 2.8 only)

Multiuser import fails for directory import.

If multiple users try to import from a directory at the same time, the import fails.

To work around this problem, avoid having multiple users import from a directory at the same time.

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Interface import using CSV file only supports FWSM.

In Configuration > Device Settings > Interfaces, the import feature for importing multiple interfaces from a CSV file supports FWSMs, but not PIX Firewalls.

To work around this problem, define PIX Firewall interfaces manually or import the configuration from the device.

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VMMC Installer does not install patch on first pass.

The VMS Management and Monitoring Centers (VMMC) installer does not install the CiscoWorks Common Services patches until you run the VMMC installer a second time. Under normal conditions this does not cause a problem since you must run it a second time to install the VMS applications. However, if you install CiscoWorks Common Services from the VMMC installer and Firewall MC from the website, the patches will not be applied.

To work around this problem, run the VMMC installer a second time to apply the Service Pack 1 patches before you install Firewall MC.

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Internal server error seen after running VMMC installer.

After running the VMS Management and Monitoring Centers (VMMC) installer, you might see the following error message if you generate a firewall configuration and then click Deploy Later:

Internal Server Error

The Server encountered an internal error or misconfiguration and was not able to complete your request.

Please contact the server administrator, admin@domain.com and inform them of the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

To work around this problem, make sure that you stop the CW2000 Daemon Manager after installation.

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or
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Shut down CSAgent required when upgrading to VMS 2.2.x.

If you installed the Management Center for Cisco Security Agents and are upgrading from VMS 2.2, the installer stops the CW2000 Daemon Manager, but does not stop the CSAgent service. This causes a large number of files to be locked.

To work around this problem, shut down the CSAgent service manually when you upgrade from a previous version or do a fresh installation.

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Installer and uninstaller do not run.

If you run the CiscoWorks installer or uninstaller on a system that is infected with a virus or has an Internet Explorer process that has stopped responding, the installer or uninstaller may stop unexpectedly.

To work around this problem, disinfect your system and end any Internet Explorer processes that are not responding.

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(Windows 2000 only)

Install aborted at 99% does not halt/remove/restart components.

Canceling an installation when it is 99% complete does not appropriately halt the installation, remove certain components, and restart critical services.

To correct this problem, uninstall Firewall MC, reboot, and then reinstall Firewall MC.

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(Windows 2000 only)

File copy window should not have cancel button.

Clicking Cancel during the file copy portion of the PIX MC installation causes the installation to become corrupt.

This is not a problem when you perform a clean install because PIX MC 1.1 reinstalls over an incomplete previous installation with no difficulty. However, if you are upgrading from an earlier release to release 1.1, you might be unable to use the previous version of PIX MC without uninstalling and reinstalling Common Services and CiscoWorks2000.

To work around this problem, back up your database before performing an upgrade.

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Import and generate is slow on certain configurations.

If you import or generate configurations with ACLs that use very large service groups (for example, hundreds of services in each service group), the import or generation might take a few minutes to complete.

Specifically, this happens in cases where nat 0 ACLs are present. Since service groups are not imported in release 1.2, they are flattened before any translations are performed, which slows the import.

There is no workaround. This is strictly a performance issue caused by large service groups.

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Firewall MC allows deploy to AUS with unique identity undefined.

If you do not define the Unique Identity page for a device, you can still deploy the configuration to the Auto Update Server, but the necessary auto-update command that the device needs to contact the AUS is not generated in the configuration.

To work around this problem, select Configuration > Settings > Firewall Device Administration > Unique Identity, and then enter the unique identity information so the auto update feature can work correctly.

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Last detected version not in effect if config and device mismatch.

When you upgrade a PIX Firewall OS version, the configuration is not regenerated correctly if no other changes occurred in the policy for that device. Therefore, when you deploy the device, you receive an erroneous message about version mismatch.

To work around this problem, make a temporary configuration change for the firewall device. This marks the device as needing to have a new configuration generated. When the new configuration is generated, the new OS version will be used.

To make a temporary change:

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NTP server cmd on device returns an error when deployed to device.

If the command ntp server <ip_address> source <interface_name> exists on a firewall device, and the device configuration is imported and later deployed back to the same device, the transcript returns an error.

To work around this problem, remove the NTP server command from the Ending Commands section after import.

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Device Contact Info & AUS Contact settings not retained in jobs.

When you create a job, the PIX Device Contact Info and AUS Contact settings for each device in the job are not stored as a part of the job. When you deploy the job, the current values for these settings are used to deploy to a device, or to AUS. This means that changes made to these settings after a job is created will affect how a job operates when it is deployed.

To work around this problem, deploy existing jobs before changing the PIX Device Contact Info and AUS Contact settings for any device in any undeployed jobs.

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Modifying routes might disconnect communication with PIX Firewalls.

Before PIX MC can manage any PIX Firewall, you must bootstrap the device with the right routes and http settings so that PIX MC can communicate with it. Any changes in PIX MC to the routes that affect connectivity between PIX MC and the device could cause a deployment to the device to fail.

To work around this problem, correct the routes in PIX MC and redo the bootstrapping process on the PIX Firewall if you are disconnected.

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Job Status/View Config pages are not checked for privileges.

If you use PIX MC with Cisco Secure ACS, and use the ACS Network Device Groups feature to assign permissions to a device or group, PIX MC does not check permissions for the View Config and View Transcript functions in the Job Status popup window. However, the permissions are correct in the Configuration pages. When the device is deployed, unauthorized users can see the status of the job that deployed the device, can access the configuration with the View Config function, or see the transcript with View Transcript.

There is no workaround.

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Client might be slow when connecting to a PIX MC server remotely.

Remote access might be slow when you connect to a PIX MC server without the appropriate DNS entry (Address and Pointer Records).

To work around this problem, verify that a DNS entry was created.

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User is not notified of failure when shutting down during restore.

For details, see http://www.cisco.com/en/US/products/sw/cscowo rk/ps3996/prod_release_note09186a00800e3dc2.html#xtocid5.

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Restore freezes during management/monitoring center command generation.

For details, see http://www.cisco.com/en/US/products/sw/cscowo rk/ps3996/prod_release_note09186a00800e3dc2.html#xtocid5.

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Scheduling future Backups and Compacts requires two steps

While defining a schedule for a Backup or Compact job the scheduling fields do not automatically select the displayed value.

The affected panels are:

To work around this problem, the values that you want to select must be highlighted. To select a value, you must:

1. Scroll to the desired value.

2. Click the value. When selected, the value is highlighted.

CSCdx74308
(Windows 2000 only)

Services do not start after reboot during installation.

For details, see http://www.cisco.com/en/US/products/sw/cscowo rk/ps3996/prod_release_note09186a00800e3dc2.html#xtocid5.

CSCdy02949

Difficulty browsing CiscoWorks2000 desktop from server machine.

For details, see http://www.cisco.com/en/US/products/sw/cscowo rk/ps3996/prod_release_note09186a00800e3dc2.html#xtocid5.

CSCdy06590

Restoring during scheduled backup requires reboot.

For details, see http://www.cisco.com/en/US/products/sw/cscowo rk/ps3996/prod_release_note09186a00800e3dc2.html#xtocid5.

CSCdy25551

MDCSupport utility does not erase its temporary directory.

For details, see http://www.cisco.com/en/US/products/sw/cscowo rk/ps3996/prod_release_note09186a00800e3dc2.html#xtocid5.

CSCdy26688

Cannot launch CW2K desktop after Common Services installed on system with netForensics.

For details, see http://www.cisco.com/en/US/products/sw/cscowo rk/ps3996/prod_release_note09186a00800e3dc2.html#xtocid5.

CSCdy28951

Licensing error when SQL service is not started

For details, see http://www.cisco.com/en/US/products/sw/cscowo rk/ps3996/prod_release_note09186a00800e3dc2.html#xtocid5.

CSCdy31988
(Windows 2000 only)

Sybase service problem on Win2K server with Terminal Services on.

For details, see http://www.cisco.com/en/US/products/sw/cscowo rk/ps3996/prod_release_note09186a00800e3dc2.html#xtocid5.

CSCeb11926

Hour and minute are not working for repeat backup database

The VMS Backup client does not display the current set values. Even though the backup client is configured for scheduled backups, the current values are not reflected and the client displays the default values. These values include a greyed out Schedule area and Immediate is checked.

The scheduled backups work as designed. To work around this problem, do not check Apply when you return to the backup client page unless you intend to reset the values.

CSCin11975
(Windows 2000 only)

Changing the Windows password causes service startup to fail.

For details, see http://www.cisco.com/en/US/products/sw/cscowo rk/ps3996/prod_release_note09186a00800e3dc2.html#xtocid5.

CSCin14028

CiscoWorks links do not work due to change in server IP address.

For details, see http://www.cisco.com/en/US/products/sw/cscowo rk/ps3996/prod_release_note09186a00800e3dc2.html#xtocid5.