Release Notes for Auto Update Server 1.0 on Windows 2000

These release notes are for use with the CiscoWorks Auto Update Server 1.0 (AUS), which provides a web-based interface for configuring and managing multiple Cisco PIX Firewalls.

PIX firewalls operating in auto update mode periodically contact AUS to upgrade software images, configurations, and versions of PIX Device Manager (PDM) and to pass device information and status to AUS.

Documentation Roadmap

AUS Known Problems

Known problems (bugs) in AUS 1.0 are graded according to severity level. These release notes contain descriptions of:

You can search for problems using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit:

Step 2 Select Technical Support>Tools and Utilities>Software Bug Toolkit (under Configuration Tools).

You can also access the Software Bug Toolkit by entering the following URL in your browser:

Table 1 AUS Known Problems

Bug ID	Summary	Additional Information
CSCdx61982	When you log out of AUS, you might still be logged into the CiscoWorks2000 Server if you are using Netscape Navigator.	To work around this problem, use the CiscoWorks2000 Server Logout button to log out of the CiscoWorks Server after you log out of AUS.
CSCdy76248	Restrictions when you use AUS and PIX MC to manage PIX Firewalls in failover mode.	PIX MC adds only a single device in AUS for each device in PIX MC. Only a single device is added to AUS even when the device in PIX MC represents two PIX Firewalls that form a failover pair. You must select a device ID that ensures that both devices of a failover pair have the same device ID. MAC addresses and serial numbers differ for the two devices of a failover pair. To work around this problem, use only one of the following as the unique ID for devices forming a failover pair: hostname. interface IP address. string. Because of PIX MC device limitations, the files cannot download in failover mode.
CSCdy78755	Wrong error message displayed when username is less than 4 characters.	If a you enter a username that is less than 4 characters long into the PIX MC GUI for any AUS-related function (AUS contact or device username), an error occurs in the PIX MC GUI during deployment. The error message incorrectly tells you that the username is zero length, null, or too long, though it is actually too short. To work around this problem, select a new username that is 4 characters or more.

Bug ID

Summary

Additional Information

CSCdx61982

When you log out of AUS, you might still be logged into the CiscoWorks2000 Server if you are using Netscape Navigator.

To work around this problem, use the CiscoWorks2000 Server Logout button to log out of the CiscoWorks Server after you log out of AUS.

CSCdy76248

Restrictions when you use AUS and PIX MC to manage PIX Firewalls in failover mode.

PIX MC adds only a single device in AUS for each device in PIX MC. Only a single device is added to AUS even when the device in PIX MC represents two PIX Firewalls that form a failover pair. You must select a device ID that ensures that both devices of a failover pair have the same device ID. MAC addresses and serial numbers differ for the two devices of a failover pair.

To work around this problem, use only one of the following as the unique ID for devices forming a failover pair:

hostname.
interface IP address.
string.

Because of PIX MC device limitations, the files cannot download in failover mode.

CSCdy78755

Wrong error message displayed when username is less than 4 characters.

If a you enter a username that is less than 4 characters long into the PIX MC GUI for any AUS-related function (AUS contact or device username), an error occurs in the PIX MC GUI during deployment. The error message incorrectly tells you that the username is zero length, null, or too long, though it is actually too short.

To work around this problem, select a new username that is 4 characters or more.

Obtaining Documentation

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

Ordering Documentation

Documentation Feedback

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You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

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Attn: Document Resource Connection
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San Jose, CA 95134-9883

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

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Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

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