Quick Start Guide

Quick Start Guide for CiscoWorks
Small Network Management Solution

1 CiscoWorks SNMS Overview

CiscoWorks Small Network Management Solution (SNMS) is a web-based, comprehensive network management solution for small to medium business networks. It provides a powerful set of monitoring and configuration tools for administering Cisco's switches, routers, hubs, access servers, etc.

CiscoWorks SNMS provides the following network management applications:

CiscoView—Application that provides graphical back and front panel views. The dynamic and color-coded graphical displays simplify device-status monitoring, device-specific component diagnostics, and device configuration. CiscoView can be launched from the CiscoWorks SNMS desktop, or from the WhatsUp Gold application.
WhatsUp Gold—Network management software from Ipswitch, Inc. While CiscoView allows you to monitor one Cisco device at a time, WhatsUp Gold allows you to monitor devices through a topology map. It allows network discovery, mapping, monitoring, and alarm tracking.
Resource Manager Essentials—Suite of web-based network management tools that enables administrators to collect the monitoring and fault information needed to track devices critical to the network. In CiscoWorks SNMS, Essentials can manage a maximum of 20 devices.

CiscoWorks SNMS CD Contents

The CiscoWorks SNMS CD for Windows 2000 consists of the following products:

CD One, 4th Edition consisting of CiscoView 5.3
Resource Manager Essentials 3.3.2
WhatsUp Gold 7.02

Registered Cisco.com users can access the most current upgrade and promotion information at http://www.cisco.com/warp/customer/cc/pd/wr2k/prodlit/cwok_st.htm.

Server Requirements

You can install CiscoWorks SNMS on Windows 2000.

Hardware and Software Requirements

Hardware	IBM PC-compatible with 500 MHz Pentium III processor. Color monitor with video card capable of 256 colors or more. CD-ROM drive.
Available memory (RAM)	256 MB minimum.
Available disk space	4 GB. Enough space for downloaded Software Management files. Paging space equal to double the amount of memory (RAM). For example, if your system has 256 MB of RAM, you need 512 MB of paging space.
Operating System	One of the following: Windows 2000 Professional (US English). Windows 2000 Server (US English). Service Pack 1 or Service Pack 2.

Client Requirements

Hardware and Software Requirements

Hardware/software	Client system: IBM PC-compatible computer with 300 MHz Pentium processor running Windows NT 4.0 workstation or server (with Service Pack 6a), Windows 95, Windows 98, or Windows 2000 Professional or Server (with Service Pack 1 or 2). Solaris SPARC station or Sun Ultra 10 running Solaris versions 2.6 or 2.7. Color monitor with video card set to 256 colors or more.
Available disk space	2 GB minimum 400 MB virtual memory
Available memory (RAM)	128 MB

Browser Requirements

Use one of the following:

Browser	JVM¹	Version	Platform
Internet Explorer (recommended)	5.0.0.3182 or later	5.5 with Service Pack 1	Windows 2000, Windows NT 4.0, or Windows 95/98.
Netscape Navigator	—	4.77 and 4.78	Windows 2000, Windows NT 4.0, Windows 95/98, Solaris 2.6, or Solaris 2.7.

¹Java Virtual Machine

2 Installing CiscoWorks SNMS

Installing CiscoWorks SNMS is a three-step process.

Note You should perform all the three steps in the order listed below for CiscoWorks SNMS to function properly on your system.

Step 1 Installing CD One.

: After installing CD One, you will be prompted to reboot your system. Please do so, and then proceed to install WhatsUp Gold.

Step 2 Installing WhatsUp Gold.

Step 3 Installing Resource Manager Essentials.

Note If you are installing from a remote shared CD-ROM drive, make sure that you have mapped the drive.

Installing CD One

Step 1 Log in as the local administrator on the system on which you want to install CD One.

Step 2 Insert the CWSNMS 1.0 CD-ROM into the CD-ROM drive.

If autorun is enabled in your system, the Installer window opens.
If autorun is not enabled in your system:

: Select Start>Run... from your desktop.
: The Run dialog box appears.
: Enter:

CD drive letter:\autorun.exe

: The Installer window opens.

Step 3 Click Install CD One to continue.

: This message appears:

Before continuing with the installation, it is important that you read the 
Installation Guide. After installing CD One, you will be prompted to reboot the 
system. You should reboot the system and then run <CD drive letter>:\autorun.exe.

Step 4 Click OK.

: The Welcome screen appears.

Step 5 Follow the installation instructions to install CD One on your system.

Step 6 Restart your system after CD One is installed.

Installing WhatsUp Gold

Step 1 Log in as the local administrator on the system on which you installed CD One.

Step 2 Insert the CWSNMS 1.0 CD-ROM into the CD-ROM drive.

If autorun is enabled in your system, the Installer window opens.
If autorun is not enabled in your system:

: Select Start>Run... from your desktop.
: The Run dialog box appears.
: Enter:

CD drive letter:\autorun.exe

: The Installer window opens.

Step 3 Click Install WhatsUp Gold to continue.

: The Welcome screen appears.

Step 4 Follow the installation instructions to install WhatsUp Gold on your system.

Installing Resource Manager Essentials

Note Make sure you have installed CD One and WhatsUp Gold before you begin this procedure.

Step 1 Click Install Resource Manager Essentials on the Installer window to begin installing.

: The Installing Resource Manager Essentials screen appears. Next, the Welcome screen appears.

Step 2 Follow the installation instructions to install Resource Manager Essentials on your system.

Step 3 Click Exit to complete the installation process.

Tip If you had any errors during installation, check the installation log in the root directory on the drive where the operating system is installed. Each installation of CD One and
Resource Manager Essentials creates a new log file. For example, C:\cw2000_in001.log.

The WhatsUp Gold integration creates a log file wugadapter.log in the Temp subdirectory under the directory in which the operating system is installed. For example, C:\WINNT\Temp\wugadapter.log.

The Technical Assistance Center (TAC) might ask you to send them the log files.

3 Accessing and Setting Up CiscoWorks SNMS

After you have successfully installed the CD, perform the following tasks to access and set up CiscoWorks SNMS.

Configuring Cisco Devices

After installing CiscoWorks SNMS and before you start managing the Cisco devices, verify that the devices you want to monitor have the supported Cisco IOS version. For details on the supported device versions, see the CiscoWorks SNMS Online Help.

Each Cisco device must be configured so that it can be managed. In each Cisco device, you must perform the following tasks:

Editing SNMP Community Strings

To configure SNMP Read community string on a Cisco IOS device, enter:

snmp-server community read-community-string ro

To configure SNMP Read-Write community string on a Cisco IOS device, enter:

snmp-server community write-community-string rw

To configure SNMP Read community string on a Catalyst device, enter:

set snmp community read-only read-community-string

To configure SNMP Read-Write community string on a Catalyst device, enter:

set snmp community read-write write-community-string

Configuring Devices for Syslog Analysis

To configure message logging on a Cisco IOS device, enter the following commands:

logging on

logging server-ip-address

logging trap informational

To configure message logging on a Cisco Catalyst device, enter the following commands:

set logging server enable

set logging server server-ip-address

set logging server facility server-facility-parameter

set logging server severity server-severity-level

set logging server all 6 default

Accessing and Configuring WhatsUp Gold

Accessing and configuring WhatsUp Gold involves:

Accessing WhatsUp Gold Console

On the CiscoWorks SNMS server, from the Windows Taskbar, select Start>Programs>WhatsUp>WhatsUp Gold.

The WhatsUp Gold console appears.

Discovering and Mapping Network Devices

The network map is a graphical representation of the devices in a network. The Discover and Map capability in WhatsUp Gold creates a map by reading network files and identifying devices listed in them.

You can discover your network using any of these five methods:

Discovering with SNMP SmartScan. (This is the preferred method).
Discovering using ICMP.
Discovering from your Network Neighborhood.
Importing from your registry.
Importing from a hosts file.

The procedure to discover your network with SNMP SmartScan is described below. For details on the other methods, see the WhatsUp Gold online help.

To discover the network using SNMP SmartScan:

Step 1 In the WhatsUp Gold console, select File>New Map Wizard.

: The Device Discovery wizard appears.

Step 2 Select Discover and map network devices and click Next.

: The Device Discovery Methods dialog box appears.

Step 3 Select Discover your network with SNMP SmartScan and click Next.

: The SNMP SmartScan dialog box appears.

Step 4 Enter the IP address of your router or the IP address of your default gateway in the SNMP root device field.

Step 5 Enter SNMP community strings and click Next.

Step 6 Select the services you want WhatsUp Gold to scan for and click Next.

: WhatsUp Gold scans the network for information and after the scan completes, you can specify the devices that you want displayed on the map.

Step 7 Click Finish to complete the discovery.

Setting Map Polling Properties

You can set the polling properties for each parent network map and subnet map.

Step 1 Open the map window for the network map.

Step 2 Right click on an empty area of the map and select Properties.

: The Map Properties dialog box appears.

Step 3 Click General.

Step 4 Enter the Title.

: The Title is used to identify a network map on the map window. The Title also appears in the browser window when you access WhatsUp Gold through the web server.

Step 5 Enter the Poll Frequency.

: This is the number of seconds between the start of a poll of a map.

Step 6 Enter the Default Timeout.

: This is the number of seconds to wait for a response from a polled device.

Step 7 Click OK.

Setting Up Notifications

WhatsUp Gold notifies you when:

A device is down.
A service on a device is down.
An SNMP trap has been received for a device.

WhatsUp Gold sends a notification in several ways; it can:

Sound an alarm.
Activate a beeper.
Execute a program.
Send a message to a pager.
Send an SMTP mail message.
Send a pre-recorded message to a telephone.
Display a WinPopup.
Send a group of notifications that includes any of the above types.

To set up notifications:

Step 1 Select Configure>Notifications Library.

: A drop-down list box appears with the following notification methods:

Beeper
Group
Pager
Program
SMTP Mail
Sound
WinPopup

Step 2 Select the required notification method.

: The Notifications Library dialog box appears.

Step 3 Configure the notification methods and click OK.

: After you define a notification method, you need to assign a device, a set of devices, or all devices to the notification method.

Step 4 Select Monitor>Assign Alert.

: WhatsUp Gold displays a dialog box where you can select the devices to which you can assign alerts.

Step 5 Select the device to which you want to assign a notification and click OK.

: The Item Properties dialog box appears.

Step 6 Click on the Enable Alerts check box.

Step 7 Click Add.

: The Add Alert dialog box appears.

Step 8 Enter specific details and click OK.

Step 9 Click OK in the Item Properties dialog box.

: WhatsUp Gold sets up notifications for selected devices on the network.

Setting Up WhatsUp Gold Web Server

WhatsUp Gold provides a web server that lets you view the status of your network and change the WhatsUp Gold settings from a browser.

To enable the launching of the web server:

Step 1 In the WhatsUp Gold console, select Configure>Web Server.

: The Web Server Properties dialog box appears.

Step 2 Click General.

Step 3 Select Enable Web Server, if it is not selected. (It is selected by default.)

Step 4 Click OK.

WhatsUp Gold provides two default user IDs for accessing the web server:

The user ID admin (default password is admin) that has full access to WhatsUp Gold views and functions.
The user ID guest (has no password) that has access to all WhatsUp Gold views but cannot change any WhatsUp Gold settings.

For security reasons, you should change the default admin password as soon as possible.

To change the password:

Step 1 In the WhatsUp Gold console, select Configure>Web Server.

: The Web Server Properties dialog box appears.

Step 2 Click Users.

Step 3 Select admin.

Step 4 Enter the new password.

Step 5 Click OK.

WhatsUp Gold uses 1742 as the default web server port. You can change this, if required.

To change the default web server port:

Step 1 In the WhatsUp Gold console, select Configure>Web Server.

: The Web Server Properties dialog box appears.

Step 2 Click General.

Step 3 Enter the new port number in the TCP port field.

Step 4 Click OK.

Running WhatsUp Gold as a Windows Service

WhatsUp Gold can also run as a system service on Windows. When running as a service, WhatsUp Gold uses only the web monitor as its user interface. As with any Windows service, you can set the WhatsUp Gold service to restart whenever Windows is rebooted.

You can perform discovery and mapping of network devices only from the WhatsUp Gold console.

Note Make sure that you exit the console before starting the service, as the console and service cannot be run simultaneously.

This section describes:

Installing WhatsUp Gold as a Service

To install and start WhatsUp Gold as a Windows service:

Step 1 Exit the WhatsUp Gold console.

Step 2 Enter the following command at the command prompt:

install_dir\WhatsUp\wugsvc -install

: where install_dir is the directory in which you have installed CiscoWorks SNMS. By default, this is C:\Program Files\CSCOpx.
: WhatsUp Gold is installed and automatically started as a service.

Stopping and Starting the WhatsUp Gold Service

When you install WhatsUp Gold as a service, it is automatically started.

To stop the service:

Step 1 From the Windows Taskbar, select Start>Programs>Administrative Tools>Services.

: The Services window appears.

Step 2 Right-click on the WhatsUp Gold Service entry and select Stop.

Step 3 Close the Services window.

To start the service:

Step 1 From the Windows Taskbar, select Start>Programs>Administrative Tools>Services.

: The Services window appears.

Step 2 Right-click on the WhatsUp Gold Service entry and select Start.

Step 3 Close the Services window.

Specifying the Maps to be Loaded at Startup

You should specify the maps that should be loaded at startup. These maps will be loaded when WhatsUp Gold is started as a console, or as a service.

Step 1 In the WhatsUp Gold console, select Configure>Program Options.

: The Program Options dialog box appears.

Step 2 Click Startup.

Step 3 Select Open maps on startup.

Step 4 Click Add or Delete to add maps to the list or to delete maps from the list.

Step 5 Click OK.

While running WhatsUp Gold as a service, you can load or unload maps using the web server, provided the maps are in the Map Directory that is specified in the WhatsUp Gold console. (Configure>Web Server>General). However, the loading and unloading are valid only for the current session of the service.

Removing the WhatsUp Gold Service

To successfully remove the WhatsUp Gold service, you should first stop it.

Step 1 Stop the WhatsUp Gold service. To do this:

a. From the Windows Taskbar, select Start>Programs>Administrative Tools>Services.

: The Services window appears.

b. Right-click on the WhatsUp Gold Service entry and select Stop.

Step 2 Close the Services window.

Step 3 Enter the following command at the command prompt:

install_dir\WhatsUp\wugsvc -remove

: where install_dir is the directory in which you have installed CiscoWorks SNMS. By default, this is C:\Program Files\CSCOpx.
: The WhatsUp Gold service is removed.

Accessing and Configuring CiscoWorks 2000

Accessing and configuring CiscoWorks 2000 involves:

Accessing CiscoWorks 2000 Desktop

Step 1 Enter the URL of the CiscoWorks SNMS server in the web browser:

http://  server_name:1741

: where server_name is the name of the system on which CiscoWorks SNMS is installed and 1741 is the default CiscoWorks SNMS web server port.
: The CiscoWorks 2000 Main Screen, with the Login Manager displayed, appears.

Step 2 Log in to your CiscoWorks SNMS server.

: The default username and password are:
: User Name:admin
Password:admin
: The CiscoWorks 2000 desktop appears.

Setting Up User Security

For security reasons, you should change the default admin password at the earliest.

To change the password:

Step 1 From the CiscoWorks 2000 desktop, select Server Configuration>Setup>Security>
Modify My Profile.

: The Modify My Profile dialog box appears.

Step 2 Enter the new password in the Local Password and Confirm Password fields and click Modify.

Accessing WhatsUp Gold Web Server

WhatsUp Gold provides a web server that lets you view the status of your network and change the WhatsUp Gold settings from a browser.

To launch the WhatsUp Gold web server from the CiscoWorks2000 desktop, select
Device Manager>WhatsUp Gold.

The WhatsUp Gold desktop appears in a new browser window.

WhatsUp Gold provides two default user IDs for accessing the web server:

The user ID admin (default password is admin) that has full access to WhatsUp Gold views and functions.
The user ID guest (has no password) that has access to all WhatsUp Gold views but cannot change any WhatsUp Gold settings.

Importing Device Data into Essentials

You can import Cisco device information (Device name, IP address, and SNMP community strings) from WhatsUp Gold database to Resource Manager Essentials inventory.

Note Before beginning this procedure, make sure that the WhatsUp Gold console is running and the network map of the devices you wish to import is active.

Step 1 Select Resource Manager Essentials>Administration>Inventory>Import from WhatsUp Gold.

: The Import from WhatsUp Gold dialog box appears.

Step 2 Enter the User Name and Password to access WhatsUp Gold database.

Step 3 Enter the TCP port for WhatsUp Gold if you have changed it. The default TCP port number for WhatsUp Gold is 1742.

Step 4 Click Finish.

: The device status information appears in the Add/Import Status Summary dialog box.

Updating Device Attributes

The imported device list from WhatsUp Gold should have the correct device access, password, and other user information.

To change the information:

Step 1 Select Resource Manager Essentials>Administration>Inventory>Change Device Attributes.

: The Change Device Attributes dialog box appears.

Step 2 Select the device or devices for which you want to change attributes, and click Next.

Step 3 Select the attributes you want to change, and click Next.

Step 4 Modify the attributes as needed.

Step 5 Click Next if there are more attributes to be modified. If there are no more device attributes to be modified, click Finish.

Updating Country Codes

To make sure that the Syslog time stamp is accurate, you need to update the country code entry in the sa.properties file. The sa.properties file is located in the directory:

install_dir\lib\classpath\com\cisco\nm\sysloga\sa\

where install_dir is the directory in which you have installed CiscoWorks SNMS. By default, this is C:\Program Files\CSCOpx.

A list of country codes is available in the file CountryCode.txt that is located at:

install_dir\lib\classpath\com\cisco\nm\sysloga\

where install_dir is the directory in which you have installed CiscoWorks SNMS. By default, this is C:\Program Files\CSCOpx.

4 Where to Go Next

After you have installed the CD, and have added devices to inventory and the device dashboard, you are ready to manage and troubleshoot your network.

For information about Resource Manager Essentials, see Using Resource Manager Essentials. You can access this document:

In PDF in the Documentation directory on the product CD.
On Cisco.com.
From the online help.

For information about WhatsUp Gold, see the WhatsUp Gold documentation and help file. To access these from the Windows Taskbar, select Start>Programs>WhatsUp.

To learn more about...	See this document	Product Package (Printed Copy)	Product CD (PDF¹ in Documentation directory)	Cisco.com (PDF¹ and HTML)	Cisco Doc. CD² (PDF¹, HTML)	Online Help (PDF¹)
The product's known bugs (DDTS)	Release Notes for CiscoWorks Small Network Management Solution	Yes	No	Yes	PDF, HTML	No
Performing a typical installation	Installing CiscoWorks Small Network Management Solution	No	Yes	Yes	Yes	No

Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:

: http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

: http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to:

Streamline business processes and improve productivity
Resolve technical issues with online support
Download and test software packages
Order Cisco learning materials and merchandise
Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.