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These release notes are for use with CiscoView 5.4. The following information is provided:
This section provides the documentation roadmap for CiscoView 5.4.
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Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the CiscoView 5.4 documentation on Cisco.com for any updates. |
The following documents are provided in PDF on your product CD:
For more information, refer to the CiscoView 5.4 online help. It provides task-oriented and context-sensitive help from every window that contains a Help button. It also contains all of the information available in Using CiscoView 5.4. This ensures you have complete information even if you do not have the manual readily available while using CiscoView 5.4.
For information about CiscoView 5.4 supported devices, refer to the following URLs, or check the documentation on Cisco.com for the correct location.
If an operating system upgrade is done after CiscoView 5.4 is installed, you must re-install CiscoView 5.4.
Re-installing CiscoView 5.4 will allow the installation process to check for required patches. Install any Solaris patches that are found missing. For a list of required patches, see Chapter 1 of the Installation and Setup Guide for CiscoView 5.4.
If CiscoView 5.4 does not operate properly after installing all necessary patches, check the permissions on the directory install-directory\objects\dmgt\ready. Administrators and casusers must have full access. If the permissions are incorrect, stop the daemon manager, change the permissions, and start the daemon manager again.
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Caution If CiscoView 5.4 is run without the required patches, it will not function properly. |
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Note To look up this topic on Bug Navigator II, use bug ID CSCdt32795. For more information on using Bug Navigator II, see the "CiscoView 5.4 Known and Resolved Problems" section. |
Please note the following when using CiscoView 5.4 online help:
In addition, please note that this release of CiscoView does not support SSL (secure HTTP). Therefore, disregard any references to SSL or HTTPS in CiscoView 5.4 documentation.
Known problems (bugs) in CiscoView 5.4 are graded according to severity level. These release notes contain descriptions of:
You can search for problems using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit:
Step 2 Select Service & Support>Technical Support Help—Cisco TAC>Tool Index.
Step 3 In the Jump to: links at the top of the page, click the letter S, then select Software Bug Toolkit.
You can also access the Software Bug Toolkit by entering the following URL in your web browser:
http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl.
Tables 1 through 10 describe the problems known to exist in this release of CiscoView. CiscoView known problems are broken down into the following sections:
Table 1 CiscoView Installation Known Problems
| Bug ID (Severity) |
Summary | Explanation |
|---|---|---|
CiscoView 5.4 freezes when machine's network connection is removed. |
CiscoView 5.4 freezes when machine's connection to network is lost either by unplugging the ethernet network cable or powering down the switch. |
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CiscoView 5.4 malfunctions if operating system upgraded after installation. |
For further information, including how to work around problem, see the "Operating System Upgrade" section. |
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Warning after installation if mounted in non-default location. |
Admin and guest user passwords are not changed. |
Table 2 CiscoView Known Problems
Table 3 Desktop Known Problems
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Note If you have problems using the online help, download the latest device packages from Cisco.com. |
Table 4 Catalyst Devices Known Problems (2900, 4000, 5000, 5500, 6000, 8800)
| Bug ID (Severity) |
Summary | Explanation |
|---|---|---|
On Catalyst 4000 and 6000 devices running CiscoView, click Create in Ether Channel Configuration dialog box and new table entries are not added. |
Functionality of Create button in Ether Channel Configuration dialog box differs from functionality of Create button in other dialog boxes. For this particular dialog box, each port is assigned a table entry. Rather than creating or deleting a table entry, you can enable, disable, or modify an existing entry by clicking Create and changing its administrative status. |
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All ports on WS-X6608-T1 module are shown as green on a Catalyst 6000 device running CiscoView. |
Only ports that are configured and connected should be shown as green. Problem caused by lack of mapping between MIB elements in agent and colors of ports on the board. |
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Contents of Catalyst 5000 device package readme file is different from what is listed in Package Details window. |
Select Device Manager > View Installed Packages from CiscoView desktop, then click Details icon for Catalyst 5000 device package to display Package Details window. Although text in readme file link states "Readme file for Cat5000 (1.2)," click link and "Catalyst 5000 (1.3) Installation" instructions are displayed instead. |
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Dialog boxes available in Catalyst OS version of the Catalyst 6000 device package are not available in Cisco IOS version of the same device package. |
Missing dialog boxes are not supported by latest release of Cisco IOS. Problem will be addressed in the next release of Catalyst 6000 IOS device package. |
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CiscoView does not support RPS LED on Catalyst 2948G and 2980G devices. |
Support for chassisPs2Type MIB object will be available in release 1.9 of Catalyst 4000 device package, which is targeted for use with Catalyst OS version 7.2(1). |
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With release 1.5 of Catalyst 5000 device package running in CiscoView 5.3, WS-X5114 module incorrectly displays six ports. |
WS-X5114 module should display 12 ports, as illustrated at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/ Problem will be addressed in release 1.6 of Catalyst 5000 device package. |
Table 5 Router and Hub Known Problems
Table 6 General Device Package Known Problems
Table 7 Package Support Updater (PSU) Known Problems
The file NMIDBOptions.properties contains Cisco.com passwords, in an encoded form, and is accessible only to root users. Root access to the host needs to be restricted if Cisco.com password security is a concern.
Table 8 Integration Utility Known Problems
Table 9 Browser Known Problems
| Bug ID (Severity) |
Summary | Explanation |
|---|---|---|
When CiscoView is invoked in http mode (http://server:port/), displays: "Java Plug-in Security Warning" message box. |
When CiscoView is invoked in http mode (http://server:port/), displays: "Java Plug-in Security Warning" message, asking whether to Grant or Deny permission for a signed applet to run. Even if the User chooses "Deny", the login page is displayed. This will not affect the functionality. In HTTP mode, it merely redirects to the login page. So even if the permission is denied for the applet to run, the login page is displayed. |
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With "No" selected in Swing-based confirmation dialog boxes, hit Enter key and "Yes" is applied instead. |
Use mouse or spacebar to activate selection instead of Enter key. |
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Netscape crashes if you resize browser window while applet is loading. |
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Unable to launch a second instance of CiscoView in Internet Explorer while the first instance is waiting for user input. |
Observed in CiscoView 5.4 running in Internet Explorer. Following actions result in problem: 2. Open a device. CiscoView will prompt for community strings. 3. Without entering community strings, launch a second instance of CiscoView, and it freezes. Enter community strings before launching second instance of CiscoView. |
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Blank window is sometimes displayed after launching online help. |
Problem observed on Solaris clients running CiscoView 5.4 in Navigator 4.76. Click Help in any dialog box and blank window is sometimes returned, even though status bar displays Document: Done. |
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When launching application, user not prompted to install Java Plug-in. |
If RealJukeBox NS Plug-in is installed before Java Plug-in is installed, users will not be prompted to install Java Plug-in software when attempting to launch application. Blank screen is displayed. |
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Java Plug-in 1.3.1 is not recognized properly by Solaris Netscape clients. |
When CiscoView is invoked on Solaris clients (Netscape and Java Plug-in version given below):
Client Platforms : Solaris For Solaris clients, use only Netscape Navigator 4.76.
When Invoking CiscoView from Netscape (versions and platform given below) Always turn off (uncheck) the Java Plug-in option from Edit > Preference > Advanced. |
Table 10 General Known Problems
| Bug ID (Severity) |
Summary | Explanation |
|---|---|---|
Local machine configuration is used when performing a remote upgrade. |
There are two possible sources for configuration information: the local machine and a remote machine. Of these two sources, the configuration information for the local machine has precedence, and it is this information that is used during a remote upgrade. |
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For CiscoView 5.4, the cv.log file is now located in the following directory:
Windows NT/2000 clients: CiscoView-installation-directory\log\ |
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Default button inactive in Java Plug-in Security warning window. |
The "Java Plug-in Security Warning" window which is displayed just before the launch of the Cisco Works home page, has 'Grant this Session' button as the default button and it is highlighted. But pressing enter key has no effect on this button. |
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These error messages are found to be logged when we invoke RME > Availability Dashboard > Device Center > Reachability Trend. They are logged only at the first time the application is invoked from a client (succeeding invocation at the same client does not generate the error message). |
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CiscoView user preferences are not imported during remote upgrade. |
After entering import_cdone.pl at command line to perform remote upgrade, CiscoView user preferences are not imported. 2. Solaris clients: Copy all files from $NMSROOT/rigel/cmf/CV/wwww/classpath/
Windows NT/2000 servers: Copy all files from $NMSROOT\rigel\cmf\CV\wwww\classpath\ |
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CiscoView fails if Oracle, Ingres, or Informix installed on same systems. |
When Oracle, Ingres, or Informix are installed on a system with CiscoView, these tools use resources CiscoView expects to have available. Tune kernel according to situation. Consult your operating system vendor for instructions on tuning the kernel. |
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Delay when downloading Java applets on Windows 2000 systems. |
On some Windows 2000 systems, the initial download of large Java applets (or subsequent downloads of the same applets that are not cached locally) might take longer than expected (up to six minutes in some instances). After the applet has been loaded and cached locally, the problem no longer occurs. The delay is caused by client side filtering mechanisms such as virus scanning. Some virus scanners are configured to automatically scan content downloaded by browsers. Scanning consumes a lot of memory and results in disk paging on most systems. Because of this, downloading is significantly slower than expected. (The effect is less on systems with large amounts of RAM and virtual memory.) To work around this problem, disable the automatic scanning of all downloaded files, and instead enable the scanning of program files only (specified by file extension). Exact instructions vary depending on the virus scanner installed on your system.
For more information, see the following article: |
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When using PSU in Scheduled Download mode, and using GMT time zone, download happens one hour earlier than scheduled time. |
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Non-admin users of client machines not able to download JSSE jar files. |
Unable to launch CiscoView when logged in as a non-admin user on a Windows client machine. Problem might appear when non-admin users of the client machine who don't have permissions to create files in the system. Log in as an administrator and access the application which will download the necessary jar files in the client system so that non administrators also could access the server from it. |
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Not able to launch CiscoView after stopping and immediately restarting daemon manager. |
Do not restart daemon manager immediately after stopping it. Please wait for the ports to be released. For the list of ports used by CiscoView 5.4, refer to the "TCP and UDP Ports Used" section in Installation and Setup Guide for CiscoView 5.4. |
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Two help windows displayed when Java Plug-in is not installed on client. |
The following sections explain how to obtain documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Cisco documentation is available in the following ways:
http://www.cisco.com/cgi-bin/order/order_root.pl
http://www.cisco.com/go/subscription
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
This document is to be used in conjunction with the documents listed in the "Documentation Roadmap" section.
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.
Posted: Tue May 20 13:32:04 PDT 2003
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