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Table Of Contents

Using Topology Views

Using the Service Level View

Starting the Service Level View

Understanding the Layout of the Service Level View

The Phones Pane

The Map Display Pane

Using the Physical Connectivity View

Starting the Physical Connectivity View

Topology Views Legend

Launching Cisco netManager Tools

Viewing Events Information

Viewing Device Information

Viewing Phones Report

Launching Administration Pages for Devices

Connecting to the Device Using Web Launch

Launching Network Tools


Using Topology Views


There are two types of topology views available in Cisco netManager: the Service Level View and the Physical Connectivity View.


Note The Service Level View is available only if you have purchased a license that monitors IP communication devices.


The following topics describe these views:

Using the Service Level View

Using the Physical Connectivity View

Topology Views Legend

Launching Cisco netManager Tools

Using the Service Level View


Note The Service Level View is available only if you have purchased a license that monitors IP communication devices.


Cisco netManager's Service Level View displays a logical topology view of your Cisco IP communications network. You can access the Service Level View from your HomeSpace workspace or from Go > Views > Service Level.

The Service Level View shows all the Cisco Unified Communications Manager clusters; all instances of Cisco Unified Communications Manager Express; associated gateways and application servers. The Service Level View is designed so that you can set it up and leave it running, providing an ongoing monitoring tool that signals you when something needs attention.


Note When changing a Cisco Unified Communications application's registration from one Cisco Unified Communications Manager cluster to another, you must remove the registration of the application to the old Cisco Unified Communications Manager cluster in both the application and the old Cisco Unified Communications Manager cluster. If you do not do this, registration of the application with the old Cisco Unified Communications Manager cluster will continue to appear in the Service Level View in the Down state.


You can use the Service Level View to:

Display a logical topology view of your IP telephony deployment. See Starting the Service Level View.

View recent events about the IP telephony devices associated with Cisco Unified Communications Manager clusters. This allows you to see a visual representation of your IP communications deployment and at the same time, still provide active monitoring of all devices in your network.

Run other Cisco netManager tools. For more information, see "Launching Network Tools" section.

Launch administration pages for devices. For more information, see "Launching Administration Pages for Devices" section.

Starting the Service Level View

To start the Service Level View, select Go > Views > Service Level View.

Understanding the Layout of the Service Level View

Figure 17-1 shows an example of the Service Level View.

Figure 17-1 Service Level View

1

Launch Information and View Status Bar Area.The launch information area shows the time on the server when the Service Level View was started. The view status bar lists the selected view, which is shown in the map display pane.

4

Most Recent Events Pane. This displays real-time active monitoring and displays the top 7 critical events sorted by severity and time the event occurred (including those devices not represented in the map). You can sort these events by clicking the column name.

2

Map Display Pane—The map display pane shows a map-based view. For details on working with the map display pane, see The Map Display Pane.

5

Phones Pane—The phones pane allows you to locate a phone or view a phone's reports.

3

Summary Pane—Displays the total number of critical, warning and informational events. It also displays the number of registered and unregistered phones.

   

The Phones Pane

In the phones pane, you can search for a specific phone endpoint and view the phones report. For more information, see the following topics:

Using the Search Tool to Locate a Phone

Launching a Phone Report from the Service Level View

Using the Search Tool to Locate a Phone

When you click on a phone from the phone endpoint search results, the map display pane displays a drilled-down view, with the phone highlighted. The phone will have a logical link to the Cisco Unified Communications Manager to which it is registered.


Step 1 In the search field located in the phones pane, select whether you want to search by extension number, IP address, or MAC address.

Step 2 Enter the appropriate number for the phone.

Step 3 Click Go.


Launching a Phone Report from the Service Level View


Step 1 Do one of the following:

Click Click to View All Phones in the phones pane. The phones report for all phones opens in another window.

Right-click on a phone or a Cisco Unified Communications Manager icon in the map display pane, then select Associated Phones. The phones report for the selected phone opens in another window.


The Map Display Pane

The map display pane shows the registration status of IP telephony devices. This information is displayed in a map-based view. You can drill down to devices in the display pane by clicking the cluster cloud. To get back to the cluster cloud view, click on the Unified Communications Devices link (located just at the bottom of the View Status Bar Area).

Drilling down on these clouds show the individual devices with relevant information. This gives you a quick snapshot of the overall health of your IP communications network.You can easily locate devices and links that may cause problems and view the underlying infrastructure of your IP communications network.You can view link/port status and device information by moving your cursor over any link or device icon. For more information on device icons and links, see Topology Views Legend. In general, the color of the icons represent the following:

A green icon represents devices that are managed by Cisco netManager.

A gray icon represents devices that are not managed by Cisco netManager.

A red icon represents devices that are down.


Note If a device icon is not connected to anything, it means that Cisco netManager is unable to get its connectivity details because CDP protocols are not enabled on the device.


Figure 17-2 Map Display of Service Level View

For example, in Figure 17-2, the following Service Level View information is displayed:

The large circle represents the logical grouping of Cisco Unified Communications Managers in this cluster.

The H323 icon shows that the voice gateways are registered to the cluster using H323 protocol.

Three of the voice gateways are not monitored by Cisco netManager. Two of the managed voice gateways and the Cisco Unified Communications Manager Express have issued critical events.

The MGCP icon shows that the voice gateway connected to the Cisco Unified Communications Manager is using MGCP protocol. Both devices have issued critical events.

The APP Server icon shows that other IP telephony applications are connected to a Cisco Unified Communications Manager. In this example, a Cisco Unity device (voicemail server) is connected to the Cisco Unified Communications Manager.

A tool tip displays useful information about a device or link. A tool tip appears after moving your cursor over a link or device. In this example, it displays the Cisco Unity ports' registration status with the Cisco Unified Communications Manager.

Gray device icons represent devices that are not managed by Cisco netManager. If you want to monitor all IP telephony devices within the cluster you can add the device. For more information on adding devices see Adding a New Device, page 5-21.

Blue or green device icons represent devices that are managed by Cisco netManager.

Red icons represent devices that are down.

Devices that have alerts will have critical (red), warning (yellow), or informational (blue) icons in the upper-right corner of the device icon. See the Summary Pane to view actual representation of icons.


Note If a device is not part of a cluster, it will not be shown.



Note To enlarge or reduce the size of the map display, use the size slider at the top of the pane. The size slider can be used in either the Service Level View or Physical Connectivity View.


Using the Physical Connectivity View

The physical connectivity view gives you a visual representation of all physical devices and connections in your network. This view gives a quick snapshot of your entire network including its overall health. From the physical connectivity view, you can easily see which devices and connections are down.


NoteOnce a device is added, it may take some time for it to be discovered and appear in the Physical Connectivity View.

In order to view lightweight access points, CDP must be enabled and all connected switches are also added to the Cisco netManager database.

You can view link/port status and device information by moving your cursor over any link or device icon. For more information on device icons and links, see Topology Views Legend. In general, the color of the icons represent the following:

A green icon represents devices that are managed by Cisco netManager.

A gray icon represents devices that are not managed by Cisco netManager.

A red icon represents devices that are down.

Devices that have alerts will have critical (red), warning (yellow), or informational (blue) icons in the upper-right corner of the device icon. See the Summary Pane to view actual representation of icons.


Note If a device icon is not connected to anything, it means that Cisco netManager is unable to get its connectivity details because CDP protocols are not enabled on the device.


From within the physical connectivity view, you can also launch several Cisco netManager tools, external applications, and device administration pages. To access these tools and applications, right-click on an object in the view and the available options are displayed in a menu box. For more information, see "Launching Network Tools" section.

Figure 17-3 shows an example of the Physical Connectivity View.

Figure 17-3 Physical Connectivity View

Starting the Physical Connectivity View

To start the Physical Connectivity View, select Go > Views > Physical Connectivity View.

Topology Views Legend

Table 17-1 and Table 17-2 describe the icons and the link status that can appear in the both topology views.

Table 17-1 Device Icons for Topology Views 

Icon (Monitored)
Icon (Not Monitored)
Icon (Event)
Description

Cisco ASA

Cisco Contact Center Express

Cisco IDS

Gatekeeper

IP phone

Group of IP phones

Cisco IPS

Cisco PIX

Router

SIP endpoint

Switch

Cisco Unified Communications Manager

Cisco Unified Communications Manager Group

Cisco Unified Communications Manager Express

Cisco Unified Communications Manager Express Group

Cisco Unity

Cisco Unity Express

Cisco Unity Connection

 

Cisco Unified Presence Server

Voice application server

Cisco VPN

Voice Gateway

Wireless Access Point

Wireless LAN Controller

Workstation

MeetingPlace Express

Rich Media appliance

Voice router group

This icon appears in the first level cloud view and represents the capability of the cluster in the cloud.

Group of IP phone applications.

This icon appears in the first level cloud view and represents the capability of the cluster in the cloud.



Note To enlarge or reduce the size of the map display, use the size slider at the top of the pane. The size slider can be used in either the Service Level View or Physical Connectivity view.


Table 17-2 Link Type Description for Topology Views 

Link
Description

Physically connected, but the connection is down.

Physically connected, but one of the multiple connections is down.

Physically connected and the connection is up.

Logically connected, but registration status is down.

Logically connected, but registration status is down.

Logically connected and registration status is up.


Launching Cisco netManager Tools

You can access several Cisco netManager tools as well as external applications through both topology views.


Note You will have access to these tools only if you have proper authorization.


You can do the following:

View event information for a device (see Viewing Events Information).

View event and event history for a device (see Viewing Device Information).

View device information (see Viewing Device Information).

View associated phones for a Cisco Unified CallManager (see Viewing Phones Report).

Launch administration pages for devices (see Launching Administration Pages for Devices).

Launch external applications (see Launching Network Tools).

Viewing Events Information


Step 1 Right-click on the device for which you want to view event information.

Step 2 From the menu, select Events. The Event Report opens in a separate window. For more information, see Events, page 14-16.

Viewing Device Information


Step 1 Right-click on the device for which you want to view information.

Step 2 From the menu, select Detailed View.

Step 3 The Device Status Workspace window appears. For a description of the Device Status Workspace, see "Device Status Workspace" section.


Viewing Phones Report

You can view an associated phones report. If you are viewing an associated phones report for a switch, the report displays the phones that are connected to the switch. If you are viewing an associated phones report for a Cisco Unified CallManager or Cisco Unified CallManager Express, the report displays all the phones connected to the Cisco Unified CallManager or Cisco Unified CallManager Express, registered or unregistered.


Step 1 In the map display pane, right-click on the phone, Cisco Unified CallManager, or Cisco Unified CallManager Express for which you want to view associated phones.

Step 2 From the menu, select Associated Phones.

The Phones report for the selected device appears.


Launching Administration Pages for Devices

Some devices will allow you to launch its administration page. The availability of these pages depends on the device type. For example, Cisco Unified CallManager and Cisco Unity devices provide access to their administration pages.


Step 1 Right-click on the device whose administration page you want to open.

Step 2 From the menu, select the administration page link.

The following list shows the possible options (depending on the device):

Cisco Unified CallManager Administration

Cisco Unified CallManager Express Administration

Cisco Unified CallManager Serviceability

Cisco Unity Administration

Cisco Unity Connection Administration

Cisco Unity Express Administration

The administration page opens.


Connecting to the Device Using Web Launch


Step 1 Right-click on the device you want to connect to.

Step 2 From the menu, select Web Launch.

Step 3 Enter the username and password for the device.


Launching Network Tools

Each view provides you with launching points for network tools that help you check on the connectivity of network devices. From the Service Level view you can launch the following external applications:

Using the Ping Tool

Using the Lookup Tool

Using the Trace Route Tool

Using the Telnet Tool


Note You can also access these tools from the context-sensitive menu available on the Devices Tab. For more information see the Context-Sensitive Menu, page 5-3.


Using the Ping Tool

This tool sends out an ICMP (Internet Control Message Protocol) echo request to the network device identified in the Address/Host name field. The results of this request appears on the right side of the page after the request has been made.


Step 1 Right-click on the device you want to connect to.

Step 2 From the menu, select Ping. The following fields appear:

Address/Host name. The target of the Ping echo request. Enter the host name or IP address of the device you want to check.

Timeout. Enter the amount of time (in milliseconds) for the tool to wait on a response from the device. The Ping fails if this time limit is exceeded.

Count. Enter the number of data packets sent by the Ping tool.

Packet size. Enter the size (in bytes) of the packets you want the Ping tool to send. 32 bytes is the default.

Results.This is an explanation of the results of the tests:

Result. Success or Failure.

RTT. Round trip time; the amount of time it takes for the ping request to be returned from the remote device.

Address. The IP address of the device


Using the Lookup Tool

Lookup is a debugging tool that lets you query your Internet domain name system (DNS) server for information about a domain and its registered hosts. Lookup can show you what happens when an application on your network uses your DNS server to find the address of a remote host.


Step 1 Right-click on the device you want to connect to.

Step 2 From the menu, select Lookup. The following fields appear:

Address/Host name. Enter the host name or IP address of the device you want to trace the route to.

Lookup Type. Select the lookup type from the drop-down list.

A. Look up the host's Internet address from the hostname.

PTR. Look up the hostname from the Internet address.


Using the Trace Route Tool

This tool sends out echo requests to a specific device, then traces the path it takes to get to that IP address or host name. This is useful in finding out where on your network an interruption occurs.


Step 1 Right-click on the device you want to connect to.

Step 2 From the menu, select TraceRoute. The following fields appear:

Address/Host name. Enter the host name or IP address of the device you want to trace the route to.

Timeout. Enter the amount of time (in milliseconds) for the tool to wait on a response from the device. The Trace Route fails if this time limit is exceeded.

Max hops. Enter the maximum number of hops you want to limit the route to. It is generally felt that 32 hops should be enough to find any device on the internet.

Result. Success or Failure. This is the general result of each hop in the Trace Route process.

RTT #1/#2/#3. The tool sends out three ping requests to each hop in the route to the device. These columns show the round trip time for each of the requests.

Address. The IP address of each device encountered on the path.

Host name. The host name of each device encountered on the path.


Using the Telnet Tool


Step 1 Right-click on the device you want to connect to.

Step 2 From the menu, select Telnet. This launches a Telnet session for the device.



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Posted: Thu Oct 18 14:08:59 PDT 2007
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