Quick Start Guide for Cisco netManager 1.0

SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: CISCO NETMANAGER 1.0.

IMPORTANT-READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the End User License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the End User License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.

By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download or otherwise use the Software.

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Installation and Use. The Software components are provided to Customer solely to install, update, supplement, or replace existing functionality of the applicable Network Management Software product. Customer may install Cisco netManager 1.0 on a server in customer's network management environment.

For each Software license granted, customers may install and run the software on a single server to manage the number of devices specified in the license file provided with the software, or as specified in the Software License Claim Certificate. Customers whose requirements exceed the device limit must purchase upgrade licenses or additional copies of the software. The device limit is enforced by license registration.

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Reproduction and Distribution. Customers may not reproduce nor distribute the Software.

2 Cisco netManager 1.0 Overview

Cisco netManager 1.0 is a data and IP communications network monitoring solution that provides standards-based monitoring of network devices, services, or applications on TCP/IP and Windows. You can use Cisco netManager 1.0 to visualize, monitor, diagnose, and report the data status of your IP communications deployment.

Cisco netManager 1.0 lets you initiate monitoring of devices in your network and execute actions based on device state changes, so you can identify network failures before they become catastrophic.

Licensing

Cisco netManager features software-based product registration and license key technologies. Licensing ensures that you possess a licensed copy of Cisco netManager 1.0.

Note Licensing uses node-locking technology. The license file can only be used with the MAC address that you supply.

Understanding Licensing Terms

Table 1 describes the Product Authorization Key (PAK), the license file, and the usage of these terms.

Table 1 Understanding the PAK and the License File
Licensing Terms	Description
PAK	The PAK is printed on the software claim certificate. Use the PAK and the MAC address of the server where Cisco netManager is installed to get your license file from Cisco.com. You may obtain and install your license file at any time while you are working on Cisco netManager, not only at the time you install the product. The Cisco netManager license file includes support for up to 100 data devices, 100 wireless access points and 500 phones (when upgrading to include voice features). You can purchase incremental licenses for additional device support. For each incremental license that you purchase, you will receive a PAK, and you must use that PAK to obtain a license file. Cisco netManager can support up to a maximum of 100 data devices, 100 wireless access points, and 1,000 phones, depending on the number and type of licenses purchased.
license file	To register your PAK and get your license file, go to the product licensing area of Cisco.com: http://www.cisco.com/go/license Logging in allows your Cisco user profile information to autopopulate many of the product registration fields. Login is case sensitive. You can upgrade and purchase any of the following license options: Cisco netManager - IP Infrastructure License Options a. 50 devices, 50 wireless access points — permanent license b. 100 devices, 100 wireless access points — permanent license c. 50 devices, 50 wireless access points — 1 year license d. 100 devices, 100 wireless access points — 1 year license e. 50 devices, 50 wireless access points as an upgrade from license a to license b f. 250 IP phones as an upgrade from license a or b (to include voice features) g. 500 IP phones as an upgrade from license a or b (to include voice features) Cisco netManager - Unified Communication License Options a. 50 devices, 50 wireless access points, 250 IP phones — permanent license b. 100 devices, 100 wireless access points, 500 IP phones — permanent license c. 50 devices, 50 wireless access points, 250 IP phones — 1 year license d. 100 devices, 100 wireless access points, 500 IP phones — 1 year license e. 50 devices, 50 wireless access points, 250 IP phones as an upgrade from license a to license b Note Cisco netManager can support up to a maximum of 100 data devices, 100 wireless access points, and 1,000 phones, depending on the number and type of licenses purchased

Additional Licensing Information

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The Cisco netManager - IP Infrastructure evaluation license that comes with the software allows for 50 devices, 50 wireless access points and expires in 90 days.

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The Cisco netManager - Unified Communication evaluation license that comes with the software allows for 50 devices, 50 wireless access points, 250 IP phones and expires in 90 days

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If you have installed multiple 1 year licenses, the license with the farthest expiration date will supercede all other 1 year licenses.

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If you have installed multiple permanent licenses, the device count supported will be the sum of all licenses. However, note that Cisco netManager can support up to a maximum of 100 devices, 100 wireless access points, and 1,000 IP phones.

Licensing Your Product During Installation

Step 1

Register Cisco netManager with Cisco.com using the MAC address of the server where you will install Cisco netManager 1.0 and the PAK.

Note

You will be asked to log in. You must be a registered user of Cisco.com to log in.

Step 2

Install Cisco netManager 1.0; during installation, when prompted for licensing information:

Click Next when asked to choose a License File. The File Browser window appears.

Click Open. The license file will be checked for validity and the summary of Resource Count and Expiry Dates will be shown.

Adding Licenses to an Installed Cisco netManager

After you install Cisco netManager, add any incremental licenses that you have purchased to support additional devices. When you purchase an incremental license, you receive a PAK. You must use the PAK to obtain a license file and install the license.

If you installed Cisco netManager with an evaluation license, you can upgrade to a purchased license. When you purchase Cisco netManager, you receive a PAK. Use the PAK to obtain a license file and install it.

To add device support to Cisco netManager and to upgrade from an evaluation license to a purchased license, do the following:

Step 1

Obtain the license file using the MAC address of the server where Cisco netManager 1.0 is installed, and the PAK that you received when you purchased the license. Get your license file from http://www.cisco.com/go/license.

Note

You will be asked to log in. You must be a registered user of Cisco.com to do so.

Step 2

Copy the new license file to the Cisco netManager server, into <installation folder>/etc/license.

Step 3

Select Start > Programs > Cisco netManager > Upgrade License. A window displays the licenses currently installed on the system.

Step 4

Click OK. A confirmation window displays the upgrade licenses you are about to install.

Step 6

When the installation is finished, a window appears stating that the license upgrade completed successfully. Click OK.

Select Start > Run Programs > Cisco netManager > Daemons > Stop to stop services.

Select Start > Run Programs > Cisco netManager > Daemons > Start to restart services.

Cisco netManager Package Contents

Table 2 lists the contents of the Cisco netManager 1.0 package. The originally published printed and electronic documentation is included with your product. Any changes after original publication are reflected on Cisco.com, where you will find the most up-to-date documentation.

Table 2 Cisco netManager 1.0 Package Contents
Product	Consisting of
Cisco netManager 1.0	•Cisco netManager 1.0 product installation CD •PDF versions of¹: –Quick Start Guide for Cisco netManager 1.0 –Release Notes for Cisco netManager 1.0 –User Guide for Cisco netManager 1.0

¹PDF versions of support documentation are located on the product CD in the Documentation folder.

3 Server and Client System Requirements

Cisco netManager 1.0 is intended for installation on Windows 2003 and Windows XP systems. Table 3 describes the server system requirements. Table 4 describes the client system requirements.

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Cisco netManager requires a dedicated system; do not install it on a system with:

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The system where Cisco netManager is to be installed must be configured for DNS.

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Do not use Remote Desktop (a feature in Windows 2000 (and later) Server) to install Cisco netManager. MSDE has known compatibility issues with Remote Desktop. Do not use any remote control software that uses sessions to install Cisco netManager.

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If you want to use a third-party SNMP management tool to make SNMP queries against the server where Cisco netManager is installed, Windows SNMP service must be installed. See Configuring Your System for SNMP Queries.

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A Windows Advanced Server with Terminal Services enabled in application server mode.

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Do not select an encrypted directory. Cisco netManager does not support directory encryption.

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Do not install on any of your voice application servers or on a Cisco Unified CallManager server.

Table 3 Minimum Server Hardware and Software Requirements Summary
Requirement Type	Minimum Requirements
System Hardware	•Any PC or server platform with an Intel or AMD processor equal to or greater than 2.0 GHz. •Color monitor. •CD-ROM drive.
Memory (RAM)	1 GB.
Swap File Space	•1.5 GB.
Available Drive Space¹	•30 GB hard disk space. •NTFS file system (required for secure operation). •At least 16 MB in Windows temporary directory (%TEMP%).
System Software², ³	The server can run any of the following: •ODBC Driver Manager⁴ 3.5.10 or later. •Windows Server 2003 with Service Pack 1 or Service Pack 2 Standard or Enterprise Editions. •Windows XP with Service Pack 1 or Service Pack 2.

¹Do not install Cisco netManager on a FAT file system.

²You must install Cisco netManager on a dedicated system. Do not install Cisco netManager on a PDC or BDC. Do not install Cisco netManager in an encrypted directory. Cisco netManager does not support directory encryption.

³The default locale for your Windows operating system must be set to either US-English or Japanese.

⁴To verify the version of ODBC Driver Manager, from the Windows desktop, select Start > Settings > Control Panel > Administrative Tools > Data Sources (ODBC). Select the About tab. If necessary, install Microsoft Data Access Component (MDAC) 2.5 or later.

Table 4 Minimum Client Hardware and Software Requirements Summary
Requirement Type	Minimum Requirements
System Hardware	•Any PC or server platform with an Intel or AMD processor greater than 1.0 GHz. •Color monitor with video card set to 24 bits color depth. •Screen resolution of 1024 x 768 dpi. Note Not every LCD projector or monitor provides a clear display at the minimum resolution. On LCD projectors and monitors, dot pitch impacts the readability of the screen.
System Software	Clients can run any of the following: •Windows XP with Service Pack 1 or Service Pack 2. •Windows Server 2003 Standard or Enterprise Edition without Windows Terminal Services. •Internet Explorer 6.0.
Memory (RAM)	1 GB.
Swap File Space	1 GB.
Environment	Clients must be able to access Cisco netManager: •From outside a firewall—Refer to documentation for your firewall for information on configuring client access. •Across a Virtual Private Network (VPN)—The VPN tunnel should connect the client and a VPN router or similar device.

4 Installing Cisco netManager

Before You Install Cisco netManager

You might need to supply the following information while you are installing Cisco netManager:

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License information—Location of the license file. If you have already obtained a license file, provide the path. If not, be sure to obtain one. You can do so before or after you install Cisco netManager; see Licensing.

Performing the Installation

Step 2

Close all open or active programs. Do not run other programs during the installation process.

Step 3

As the local administrator, log in to the machine on which you will install the Cisco netManager software and insert the Cisco netManager 1.0 CD-ROM into the CD-ROM drive. The Cisco netManager 1.0 Setup Program window opens.

Step 5

Select the option to accept the licensing terms and click Next. The Customer Information window appears.

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Browse to the folder where you would like to install Cisco netManager and click Next.

Note

Cisco netManager automatically opens the Cisco netManager/etc/license folder.

Step 10

Click Next. A confirmation window appears, describing the type of license you selected.

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Click No if you selected the wrong license. Repeat steps 11 and 12 to select the correct license file.

Step 13

Click Next. A window appears, asking if you want to restore from backup.

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Click No if this is a first-time installation or you do not want to restore data from backup.

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Click Yes if you have an existing Cisco netManager database that you want to restore. If you click Yes, a window prompts you to navigate to the folder where the database file is located. Click Next to begin installation.

Step 15

Select Install to install the complete Cisco netManager 1.0 package.

The installation program checks dependencies and system requirements. The System Requirements window displays the results of the requirements check and advises whether the installation can continue. One of the following might occur:

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If there is not enough disk space for the installation, or memory requirements are not met, the installation program displays an error message and stops. (See Server and Client System Requirements.)

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If the minimum requirements are not met, the installation program displays an error message.

Step 18

After the installation completes, start Cisco netManager to verify that it was installed correctly. From the Windows desktop select Start > Programs > Cisco netManager.

Note If Enhanced Security is enabled on the Windows 2003 system, you must add the Cisco netManager home page to Internet Explorer's Trusted Sites Zone. You will not be able to access the Cisco netManager 1.0 home page until it is added to the trusted sites.

If any errors occurred during installation, check the installation log in the root directory on the drive. The Cisco Technical Assistance Center (TAC) might ask you to send them the installation log.

Uninstalling Cisco netManager

To remove Cisco netManager or repair the application by reinstalling all feature components:

Step 1

From the Windows desktop, select Start > Programs > Cisco netManager > Uninstall. The Setup window appears.

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Select the first option to repair Cisco netManager by reinstalling all feature components.

Step 3

Click Yes to confirm uninstallation. A window appears, asking if you want to save a backup of your database.

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Click Yes to create a backup and navigate to where you want to save the backup.

Step 5

Select whether you want to restart the server now or later and select Finish.

Configuring Your System for SNMP Queries

Cisco netManager implements the system application MIB. If you want to use a third-party SNMP management tool to make SNMP queries against the server where Cisco netManager is installed, Windows SNMP service must be installed.

Note To improve security, the SNMP set operation is not allowed on any object ID (OID) in the system application MIB. After installing Cisco netManager, you should modify the credentials for Windows SNMP service to not use a default or well-known community string.

It is recommended that you install Windows SNMP service before you install Cisco netManager.

Step 1

Verify that Windows SNMP service is installed on the server where you will install Cisco netManager. To do so:

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SNMP Service is displayed on the Windows administrative tool Services window; if so, Windows SNMP service is installed.

Note Windows online help provides instructions for adding and removing Windows components, such as Windows SNMP service. To locate the instructions, try selecting the Index tab in Windows online help and entering a keyword or phrase, such as install SNMP service.

Database Backup and Restore

Database backup and restore is available through the console (Tools > Database Utilities).

5 Where to Go Next

After you have installed the product and performed the necessary post-installation tasks, you are ready to monitor your IP telephony environment. For more information, see User Guide for Cisco_netManager 1.0.

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In PDF format, in the Documentation directory on the respective product CD-ROM.

6 Related Documentation

Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the documentation on Cisco.com for any updates.

For information about installing, troubleshooting, and using the applications and tools in Cisco netManager 1.0, see the sources of information described in Table 5.

Note To view documents in Adobe Portable Document Format (PDF), Adobe Acrobat 4.0 or later is required.

Table 5 Related Documentation
To learn more about...	See this document	On the product CD?	On Cisco.com?	In the online help?
Supported devices	Supported Devices Table for Cisco netManager 1.0 http://www.cisco.com/en/US/products/ps8415/products_device_support_tables_list.html	No	Yes	No
Known product bugs	Release Notes for Cisco netManager 1.0 http://www.cisco.com/en/US/products/ps8415/prod_release_notes_list.html	Yes	Yes	No
Performing a typical installation	Quick Start Guide for Cisco netManager 1.0 http://www.cisco.com/en/US/products/ps8415/prod_installation_guides_list.html	Yes	Yes	No
Features and tasks	User Guide for Cisco_netManager 1.0 http://www.cisco.com/en/US/products/ps8415/products_user_guide_list.html	Yes	Yes	Yes

7 Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

Table Of Contents

Quick Start