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Table Of Contents
Release Notes for the CiscoWorks Hosting Solution Engine 1.9 and Hosting Solution Software 1.9
Configuring Servers and Services
Hosting Solution Engine and Software Documentation
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for the CiscoWorks Hosting Solution Engine 1.9 and Hosting Solution Software 1.9
Revised: October 19, 2006These release notes are for use with the CiscoWorks Hosting Solution Engine 1.9 and the Hosting Solution Software 1.9. These release notes provide:
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Hosting Solution Engine and Software Documentation
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New Features
The Hosting Solution Engine and Software 1.9 include a number of new features which are discussed in:
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Product Offerings
The Hosting Solution product is now available in a software-only version on CD-ROM. This offering, Hosting Solution Software 1.9, runs on Hewlett-Packard and IBM systems that meet the requirements detailed in the Installation and Configuration Guide for the CiscoWorks Hosting Solution Software 1.9. This offering allows customers to purchase their own equipment and install the Hosting Solution Software themselves.
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The systems requirements for each platform are documented in the Installation and Configuration Guide for the CiscoWorks Hosting Solution Software 1.9.System Enhancements
Systemwide enhancements include:
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Device Support
The Hosting Solution Engine and Software 1.9 support:
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Monitoring Devices
Monitoring includes the following new functionality:
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Configuring Servers and Services
The Configure tab now includes Activate Real and Activate Virtual subtabs which replace the previous Activation and Service Chassis subtabs. The Activation tab has been removed as its functionality is now included in these two new subtabs. New Service Chassis functionality is available in the Devices tab under Network Element Groups (see Managing Devices).
The Activate Real and Activate Virtual subtabs let you:
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Reporting Information
Reporting functionality now allows you to view the difference between the values of two sample data periods. For example, you can use this functionality to review the difference in performance between two given hours.
Managing Devices
Device management functionality now includes the ability for users to filter objects from multiple domains into a smaller set of elements called a network element group. Network element groups provide ease of use when monitoring servers or services, activating or suspending servers or services, configuring devices, or viewing alarms or reports.
With a Generate Service Chassis option, Device management now also allows you to create network element groups with names corresponding to each chassis.
Audit Logs
Audit logs now include:
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Hosting Solution Engine and Software Documentation
Note
In addition to these release notes, the following documents are provided on Cisco.com:
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Note
You can also obtain any documentation from the download site.
Supported Devices
For information about supported devices, navigate to the appropriate Supported Devices Table from:
http://www.cisco.com/en/US/products/sw/cscowork/ps150/products_device_support_tables_list.htmlDocumentation Updates
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Known and Resolved Problems
Table 1 describes problems known to exist in this release. Table 2 describes the browser-related problems known to exist in this release. Table 3 describes problems resolved since the last release of the Hosting Solution Engine.
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Table 1 Known Problems in Hosting Solution Engine 1.9
CSCsa38199
The CLI reinitdb command does not remove user-created entities from the Hosting Solution system database.
After running the reinitdb command from the CLI, the local accounts and users are removed. However, the views and devices still appear.
Workaround: Use the recovery CD instead of the reinitdb command.
CSCsa64751
The ANI process fails to run after rebooting the Hosting Solution system.
ANI does not run if there are errors in SNMP configuration files.
Workaround: Correct the incorrect SNMP settings. Make sure the format is correct:
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If the above workaround does not correct the problem, contact TAC for assistance. (See Obtaining Technical Assistance.)
CSCsb14575
Additional port information appears for LocalDirector devices in the Activate Real table.
The Port column in the Activate Real table (select Configure > Activate Real) provides additional port information for LocalDirector devices than for other devices. LocalDirector devices display port:bindID:protocol information (such as
8080:0:tcp)instead of the port number only.CSCsb21676
After installation, ani.log reports NullPointerException.
In this situation, an external device sends SNMP traps to the Hosting Solution system shortly after the Hosting Solution system installation. Because discovery has not been run yet, the Hosting Solution system is not aware of the device and reports an exception. This situation may also occur if the external device is configured to send traps to the Hosting Solution system without the user adding the device to Hosting Solution system and running discovery.
Workaround: Add the device as a seed device and run Discovery (select Devices > Discovery > Run Discovery Now).
CSCsb27754
Hosting Solution Software identifies both CSS devices that are configured in box-to-box redundancy mode as master when the primary device fails.
If the primary device of two box-to-box redundant CSS devices becomes disabled, the Hosting Solution system reports their new master/backup status appropriately in the Manage Device Redundancy table (Devices > Device Management > Device Redundancy). That is, the original primary device is identified as backup while the original backup device is identified as master.
However, when a user selects the redundant pair and clicks Query Redundant Status in the same dialog box, the Hosting Solution system identifies both devices as master.
Workaround: To work around this issue:
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CSCsb37584
The Hosting Solution system incorrectly displays fault tolerance status about CSS devices after partial redundancy configuration.
The Hosting Solution product does not support CSS devices that are configured for partial redundancy. If you configure CSS devices for partial VIP redundancy, you may see instances in which the Activate Real and Activate Virtual tables (Configure > Activate Real or Configure > Activate Virtual) indicate CSS services are fault tolerant when they are not.
Workarounds:
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CSCsb38252
The View Tables Edit dialog box does not maintain modified field sort order.
Step 3 of the Edit View Tables wizard (Monitor > View Tables > Edit) lets users arrange the display sequence of columns in View Tables. While the View Tables maintain the user-specified sort order, the Re-order Data Columns dialog box does not.
CSCsb39650
When a CSS device is activated or suspended, the status in the Oper Status column reports that the status is Down.
As the device goes from one state to another, it temporarily goes to a down state. This temporary down state might appear in the Oper Status column.
Workaround: Before activating or suspending the device, select the device in the Server Activate/Suspend table (Configure > Activate Real), then click Real Time Status. Then, when you activate or suspend the device, you can view the device's status as it moves from one state to another.
CSCsb42891
Incorrect information appears instead of IP addresses for real and virtual CSM-S SSL proxy devices.
The SNMP agent on the SSL daughter card returns bad information to the Hosting Solution system for the SSL virtual IP address and the server IP address. Instead of IP addresses, you might see arbitrary strings of alphanumeric characters.
CSCsb45739
The Reports function in the Hosting Solution system displays the Delta value as octets/second instead of octets/hour.
Reports (Reports > Reports) with the Delta option selected present Y-axis values in octets per second instead of octets per hour.
CSCsb45763
Catalyst 4500 switches incorrectly appear in RouterIf report selection.
If you select Reports > Reports > Edit and then select the report SwitchIf, Catalyst 4500 switches do not appear for inclusion in the report. Instead, Catalyst 4500 switches appear in the RouterIf report selection.
CSCsb46755
After initial setup during installation of Hosting Solution Software, the SNMP daemon reports sensor errors.
After the initial installation and configuration of the Hosting Solution Software, the SNMP daemon attempts to enable the sending of hardware sensor information over SNMP. The existing sensor package on the appliance does not support the current sensing devices, resulting in
No sensors found!andbind of listening port failedmessages appearing on the console. This issue does not affect product functionality.CSCsb55737
Hosting Solution system screen freezes and services status CLI command reveals ANI is running but the busy flag is set.
On rare occasions, the Hosting Solution system web interface may stop responding to input even though a check of the services through the CLI indicates ANI is running.
Workaround: Using the CLI, issue the services stop command and then the services start command. On extremely rare occasions, you may need to repeat these steps.
CSCsb56724
The Hosting Solution system indicates a virtual router cannot be deleted.
If you attempt to delete an active virtual router (Configure > CSS VIP Redundancy > Virtual Router), the Hosting Solution system displays a message stating that the content rule must be suspended in order to delete the virtual router. If you then suspend the content rule (Configure > Activate Virtual) and attempt to delete the virtual server again, the Hosting Solution system displays the same error message, indicating that the virtual router cannot be deleted.
This situation indicates that the information in the older interface (Configure > Configuration) is not synchronized with the information in the newer interface (Configure > Activate Real or Configure > Activate Virtual).
Workaround: You can delete the virtual router by running Discovery (Devices > Device Management > Discovery > Run Discovery Now) to synchronize the information in the interfaces and then deleting the virtual router.
CSCsb64311
The Hosting Solution system treats an upgraded CSS device as a new device, losing previous domain associations.
Due to a change in MIB definitions between WebNS 7.3 and 7.4 for CSS devices, the Hosting Solution system treats an updated CSS device like a new device. As a result, services previously associated with a user-defined domain for this device are no longer associated with the upgraded device.
This situation occurs when a CSS device is upgraded or downgraded between WebNS 7.3 and 7.4 and discovery has been run on the Hosting Solution system.
Workaround: Recreate the services associated with the domain when software on a CSS device is upgraded or downgraded between versions 7.3 and 7.4. The domain itself should exist after upgrade.
CSCsb65380
Cisco IOS SLB device using port 0 (zero) shows partial or no information in Views Tables.
Cisco IOS SLB devices using port 0 (zero) report only partial information to the Hosting Solution system, resulting in empty or partially empty IOS Module Statistics view tables (Monitor > View Tables), depending on the data selected for inclusion in the table.
CSCsb69159
The Hosting Solution system identifies CSS VIP redundant devices using box-to-box terminology.
In the Domain Management interface (Devices > Domains > Services > CSS Content Rule or CSS Service), CSS devices that are configured for VIP redundancy are represented as primary and redundant, which is box-to-box terminology.
Workaround: You can view CSS VIP redundancy status by selecting Configure > CSS VIP Redundancy > VIP Redundancy.
CSCsb69982
When upgrading the Hosting Solution system from 1.8.2 to 1.9, CSS devices must be reconfigured to use HTTPS.
CSS devices configured in the Hosting Solution system to use HTTPS for communications lose this configuration attribute when the Hosting Solution system is upgraded from 1.8.2 to 1.9. As a result, the Hosting Solution system cannot communicate with the CSS device when a user attempts to perform tasks in the Configure tab. These tasks include activating or suspending devices or configuring CSS VIP redundancy.
Workaround:
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CSCsb70042
The Hosting Solution system does not display device and port information for IosStats report.
If you select the IosStats report in the Reports tab, the IOS Module Statistics report window appears but does not display any devices to select for generating a report.
CSCsc19494
Hosting Solution Software 1.9 incorrectly parses certain characters when users configure Active Directory authentication through LDAP.
Hosting Solution Software 1.9 does not correctly parse all characters when a user configures Active Directory authentication. Instead, it removes surrounding quotes (" "), thereby invalidating entries that should be valid, such as those containing backslashes (\).
As a result, user authentication using Active Directory through LDAP can fail.
Workaround: None
CSCsc57491
Hosting Solution Software 1.9 sends OutOfService traps for CSM virtual servers, but does not send InService traps.
Hosting Solution Software 1.9 sends cderMonitoredExceptionEvent traps with an OutOfService cderExcepPriorityDescription for CSM virtual servers but does not send an InService cderExcepPriorityDescription with the cderMonitoredExceptionEvent trap when the service is restored.
Workaround: If possible, use the ciscoSlbVirtualStateChange trap (OID 1.3.6.1.4.1.9.9.161.2.0.1) for CSM virtual servers.
CSCse38507
When replacing a Hosting Solution 1105 appliance running software version 1.8 with a Hosting Solution 1140 appliance running version 1.9, the 1105 appliance must be upgraded to version 1.9 first or the database backup/restore fails.
Backing up the database on a Hosting Solution 1105 appliance running software version 1.8 and restoring it on a Hosting Solution 1140 appliance running version 1.9 fails.
Users who want to replace an 1105 appliance running 1.8 with an 1140 appliance running 1.9 must upgrade the 1105 appliance to 1.9 before backing up the database.
Workaround: To successfully back up a database on a Hosting Solution 1105 appliance running version 1.8 and restore it on a Hosting Solution 1140 appliance running version 1.9:
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N/A
Roles are not restored from previous versions (1.8.2 and earlier) of the Hosting Solution Engine.
Due to changes in the user interface and feature structure, predefined and user-defined roles are not the same as those in earlier versions of the Hosting Solution product.
Workarounds:
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Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.
The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can send comments about Cisco documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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•
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
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NO WARRANTY
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. END OF TERMS AND CONDITIONS.
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Posted: Fri Oct 20 10:02:29 PDT 2006
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