SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE RUNNING ON THE CISCO 11XX HARDWARE PLATFORM
IMPORTANT—READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the Software License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the Software License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.
By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download, or otherwise use the Software. When used below, the term "server" refers to central processor unit.
1. ADDITIONAL LICENSE RESTRICTIONS.
Installation and Use. The CiscoWorks Hosting Solution Engine Software component of the Cisco 11XX Hardware Platform is preinstalled. CD's containing tools to restore this Software to the 11XX hardware are provided to Customer for reinstallation purposes only. Customer may only run the supported CiscoWorks Hosting Solution Engine Software on the Cisco 11XX Hardware Platform designed for its use. No unsupported Software product or component may be installed on the Cisco 11XX Hardware Platform.
Software Upgrades, Major and Minor Releases. Cisco may provide CiscoWorks Hosting Solution Engine Software updates and new version releases for the 11XX Hardware Platform. If the Software update and new version releases can be purchased through Cisco or a recognized partner or reseller, the Customer should purchase one Software update for each Cisco 11XX Hardware Platform. If the Customer is eligible to receive the Software update or new version release through a Cisco extended service program, the Customer should request to receive only one Software update or new version release per valid service contract.
Reproduction and Distribution. Customer may not reproduce nor distribute software.
2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
Portions of this manual are Copyright 2001 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Please refer to the Cisco Systems, Inc. Software License Agreement.
2 Hosting Solution Engine Overview
The Cisco Hosting Solution Engine is a hardware-based daily operational solution to monitor and activate a variety of services in Cisco-powered data centers.
The Solution Engine gathers and displays fault and performance information for the Cisco devices that have been configured for monitoring.
When you log on to the Hosting Solution Engine, the device information displayed is based on your user login.
You have the ability to customize views so that you can easily view the information that is most important to you.
The Hosting Solution Engine has the following major features:
Fault and Performance Monitoring
Real-time monitoring for routers, switches, firewalls, and server load balancing devices.
Reporting
Reports for all devices being monitored, which allows you to track server loads, usage, and other trends. The reports can be printed or exported as HTML.
Customization
Customized views, based on your user login, that allow you to view the information that is most critical to you.
Provisioning
Ability to provision and display different types of load balancers, such as the Content Services Switch (CSS), Content Switching Module (CSM), and LocalDirector.
Security
Secure communication for a flexible user base.
This Guide
This quick start guide is designed to help you get your Hosting Solution Engine installed and ready to use as quickly as possible.
Supported Browsers
Browser
Java Virtual Machine
Version
Platform
Microsoft Internet Explorer (recommended)
JVM 5.0.3186 or later
5.5 with Service Pack 2
Windows 2000, Windows NT 4.0, Windows 95/98, or Solaris 2.7
Microsoft Internet Explorer (recommended)
6.0
Windows XP
Japanese Microsoft Internet Explorer
5.5 with Service Pack 12, 6.0
Japanese Windows 2000 and Windows NT
Netscape Navigator
—
4.78 and 6.2.3
Windows 2000, Windows NT 4.0, Windows 95/98, or Solaris 2.7
Japanese Netscape Navigator
4.75 6.22
Japanese Windows 2000 and Windows NT
Warning IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.
SAVE THESE INSTRUCTIONS Statement1071
Waarschuwing
BELANGRIJKE VEILIGHEIDSINSTRUCTIES
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen.
BEWAAR DEZE INSTRUCTIES
Varoitus
TÄRKEITÄ TURVALLISUUSOHJEITA
Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.
SÄILYTÄ NÄMÄ OHJEET
Attention
IMPORTANTES INFORMATIONS DE SÉCURITÉ
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.
CONSERVEZ CES INFORMATIONS
Warnung
WICHTIGE SICHERHEITSHINWEISE
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
BEWAHREN SIE DIESE HINWEISE GUT AUF.
Avvertenza
IMPORTANTI ISTRUZIONI SULLA SICUREZZA
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.
CONSERVARE QUESTE ISTRUZIONI
Advarsel
VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.
TA VARE PÅ DISSE INSTRUKSJONENE
Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.
GUARDE ESTAS INSTRUÇÕES
¡Advertencia!
INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo.
GUARDE ESTAS INSTRUCCIONES
Varning!
VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.
SPARA DESSA ANVISNINGAR
3 Unpacking the Box
Warning Read the installation instructions before you connect the system to its power source.
Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment.
Warning This unit is intended for installation in restricted access areas. A restricted access area is where access can only be gained by service personnel through the use of a special tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.
The Hosting Solution Engine package should include the following:
1
Hosting Solution Engine
2
Rack mounting kit. (Your rack mounting kit may be different.)
3
Power cable
4
Serial cable (light blue, RJ-45 to RJ-45)
5
10Base-T Ethernet cable (yellow)
6
Adapters (DB-9 to RJ-45)
7
Adapter (DB-25 to RJ-45)
8
Hosting Solution Engine Recovery CD
9
Hosting Solution Engine documentation—the Quick Start Guide for the CiscoWorks 1140 Hosting Solution Engine, Finding Documentation for the Hosting Solution Engine, and Regulatory Compliance and Safety Information for the CiscoWorks 1140 Hosting Solution Engine are shipped with the Hosting Solution Engine.
To install the Hosting Solution Engine, you will need the following:
1
Number 2 Phillips screwdriver
2
Tape measure
3
Level
4
ESD grounding strap
5
Antistatic mat or antistatic foam
4 Installing and Configuring the Hosting Solution Engine
Install the system in compliance with your local and national electrical codes.
Installation and Configuration Overview
Table 1 Task List Table
Task
Description
Section
Install the Hosting Solution Engine.
Install by attaching the chassis to the rack, plugging in the power cord, and attaching the network connection.
Upgrade your device software and enable SNMP. This is necessary for discovery of network devices. There may be additional tasks depending on your device.
The rack rail components are as follows (numbers in parentheses refer to Figure 1):
2 telescopic rails (1, 2)
1 cable management arm (3)
Bag containing:
9 Round head screws with washer (4)
6 Round head screws (5)
6 Cage nuts (6)
Velcro (7)
Figure 1 Rack Rail Components
To install the CiscoWorks Hosting Solution Engine in a rack, perform the following steps:
Step 1 Attach the telescopic rails to the rack assembly:
a. See Figure 2. Extend the server rail (1) as far as it will go.
b. Press the green spring plate (2) and slide out that part of the server rail (1). (Set it aside for attaching to the server.)
Figure 2 Removing the Server Rail
c. See Figure 3. Using a screwdriver (1), push the middle rail to the end of the rail.
Figure 3 Telescoping the Rail
Note Do not tighten any screw in order to allow for adjustment later in the installation. The
outer rail/bracket assembly with extended bracket (1) must be assembled to the left side.
d. See Figure 4. Attach the front end of the telescopic outside rail (1) to the rack. Both cage bolts and screws for threader racks are supplied. Use whichever fastener is appropriate for the rack you have.
Figure 4 Attaching Front Rail to the Rack
Note The left side of the rail is for the cable arm.
e. See Figure 5. Attach the back end of the rail to the rack.
Figure 5 Attaching Back Rail to Rack
f. Repeat this process with the other rail and rack assembly.
g. Extend the middle rail about 30 cm and fasten with screws.See Figure 6. Then, push the middle rail back into its original position.
Figure 6 Attaching Screws to Telescopic Rail
Note Leaving some play between the bracket and the rail until you install the rail into the rack
will make affixing the rail to the rack easier. After the rail is attached to the rack, you can
tighten the screws.
Warning To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety: - This unit should be mounted at the bottom of the rack if it is the only unit in the rack. - When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack. - If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack.
Step 2 Attach the chassis to the rack:
a. See Figure 7. Secure chassis to the inner rail using three screws [2, 3, 4]. Repeat this process with the other server rail.
c. Slide the chassis back and forward several times. Fasten with all the screws described in Step 1d.
d. See Figure 9. Slide six Velcro strips into the holes of the management arm.
Figure 9 Attaching Velcro to Management Arm
e. See Figure 10. Install the rear side of the cable management arm into the back rail until it snaps into the clip. Then install the front cable management arm into the inner rail until it snaps into the clip.
Figure 10 Attaching Management Arm
f. See Figure 11. Put cable into the cable management arm and use the Velcro to tighten the cable into the arm.
Figure 11 Installing Cable in Management Arm
g. See Figure 12. Push the server to the close position. If the cable is too heavy to carry the server, use a screwdriver to adjust the cam so that the cable management arm is horizontal.
Figure 12 Fastening the Server into the Rack
Warning This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A (U.S./CAN); 240 VAC, 10A (INTERNATIONAL).
Step 3 Connect the AC power receptacle to the AC power source with the provided power cable.
Step 4 Plug the network connection into the Ethernet 0 port (the lower port).
Warning To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. Statement 1021
Waarschuwing
Om elektrische schokken te vermijden, mogen veiligheidscircuits met extra lage spanning (genaamd SELV = Safety Extra-Low Voltage) niet met telefoonnetwerkspanning (TNV) circuits verbonden worden. LAN (Lokaal netwerk) poorten bevatten SELV circuits en WAN (Regionaal netwerk) poorten bevatten TNV circuits. Sommige LAN en WAN poorten gebruiken allebei RJ-45 connectors. Ga voorzichtig te werk wanneer u kabels verbindt.
Varoitus
Jotta vältyt sähköiskulta, älä kytke pienjännitteisiä SELV-suojapiirejä puhelinverkkojännitettä (TNV) käyttäviin virtapiireihin. LAN-portit sisältävät SELV-piirejä ja WAN-portit puhelinverkkojännitettä käyttäviä piirejä. Osa sekä LAN- että WAN-porteista käyttää RJ-45-liittimiä. Ole varovainen kytkiessäsi kaapeleita.
Attention
Pour éviter une électrocution, ne raccordez pas les circuits de sécurité basse tension (Safety Extra-Low Voltage ou SELV) à des circuits de tension de réseau téléphonique (Telephone Network Voltage ou TNV). Les ports du réseau local (LAN) contiennent des circuits SELV et les ports du réseau longue distance (WAN) sont munis de circuits TNV. Certains ports LAN et WAN utilisent des connecteurs RJ-45. Raccordez les câbles en prenant toutes les précautions nécessaires.
Warnung
Zur Vermeidung von Elektroschock die Sicherheits-Kleinspannungs-Stromkreise (SELV-Kreise) nicht an Fernsprechnetzspannungs-Stromkreise (TNV-Kreise) anschließen. LAN-Ports enthalten SELV-Kreise, und WAN-Ports enthalten TNV-Kreise. Einige LAN- und WAN-Ports verwenden auch RJ-45-Steckverbinder. Vorsicht beim Anschließen von Kabeln.
Avvertenza
Per evitare scosse elettriche, non collegare circuiti di sicurezza a tensione molto bassa (SELV) ai circuiti a tensione di rete telefonica (TNV). Le porte LAN contengono circuiti SELV e le porte WAN contengono circuiti TNV. Alcune porte LAN e WAN fanno uso di connettori RJ-45. Fare attenzione quando si collegano cavi.
Advarsel
Unngå å koble lavspenningskretser (SELV) til kretser for telenettspenning (TNV), slik at du unngår elektrisk støt. LAN-utganger inneholder SELV-kretser og WAN-utganger inneholder TNV-kretser. Det finnes både LAN-utganger og WAN-utganger som bruker RJ-45-kontakter. Vær forsiktig når du kobler kabler.
Aviso
Para evitar choques eléctricos, não conecte os circuitos de segurança de baixa tensão (SELV) aos circuitos de tensão de rede telefónica (TNV). As portas LAN contêm circuitos SELV e as portas WAN contêm circuitos TNV. Algumas portas LAN e WAN usam conectores RJ-45. Tenha o devido cuidado ao conectar os cabos.
¡Advertencia!
Para evitar la sacudida eléctrica, no conectar circuitos de seguridad de voltaje muy bajo (safety extra-low voltage = SELV) con circuitos de voltaje de red telefónica (telephone network voltage = TNV). Los puertos de redes de área local (local area network = LAN) contienen circuitos SELV, y los puertos de redes de área extendida (wide area network = WAN) contienen circuitos TNV. En algunos casos, tanto los puertos LAN como los WAN usan conectores RJ-45. Proceda con precaución al conectar los cables.
Varning!
För att undvika elektriska stötar, koppla inte säkerhetskretsar med extra låg spänning (SELV-kretsar) till kretsar med telefonnätspänning (TNV-kretsar). LAN-portar innehåller SELV-kretsar och WAN-portar innehåller TNV-kretsar. Vissa LAN- och WAN-portar är försedda med RJ-45-kontakter. Iaktta försiktighet vid anslutning av kablar.
Configuring the Hosting Solution Engine
After you install and plug in the Hosting Solution Engine, you are ready to configure it at a console through the Command Line Interface (CLI).
Step 1 Connect a console to the front console / serial port using the supplied serial cable and, if necessary, the DB-9-to-RJ-45 console adaptor.
Note When connecting a console to the Hosting Solution Engine, use the console / serial
port on the front panel. Do not use the serial port located on the rear panel of the
Hosting Solution Engine.
Step 2 Press the power switch to turn on the Hosting Solution Engine.
Step 3 Open a window for the system console, using a terminal emulation program if necessary.
The system begins booting and sends messages to the console window. When the system finishes booting, the localhost: login prompt appears. When the login prompt appears, you can configure the system.
Press Enterto enter a response and proceed to the next prompt. Press Backspace or Delete to delete characters.
Tip After you enter a response, you cannot edit it again. If you incorrectly enter any entries and need to correct the information, exit the setup program by pressing Ctrl-c, or by entering no after the final prompt. Then perform an erase config and rerun the setup program.
Table 2 Hosting Solution Engine Setup Program Description Table
Prompt
Response Description
Sample Response
login:
Enter setup
setup
host name:
System hostname.
SolutionEngine
domain name:
System domain name.
cisco.com
<admin> password:
Password for admin account.
Default username adminis reserved and cannot be deleted or changed.
Password is case-sensitive and can be between 5 and 20 characters.
Characters you enter do not appear on screen.
wq1Cvu2pl
confirm password:
Reenter password to verify that you entered it correctly.
Characters you enter do not appear on screen.
wq1Cvu2pl
eth0 ip address:
IP address of Ethernet 0 interface.
209.165.200.224
eth0 network mask:
Network mask of Ethernet 0 interface.
255.255.255.224
default gateway ip address:
IP address of default router that connects Hosting Solution Engine to network.
209.165.200.224
DNS server ip address:
IP address of a DNS server that Hosting Solution Engine uses for name/address resolution. The setup program does not validate the IP address you enter.
Press Enterto accept default. Configuration is saved and system reboots.
Type noand press Enterto exit without saving configuration and run setup program again.
Press Enter
Step 5 Answer the next set of prompts to configure the Hosting Solution Engine to discover devices. The Hosting Solution Engine Discovery Configuration Table below describes how to respond to the prompts. Answers to these prompts are not required; you can initiate discovery at a later time using the Web interface. To skip this part of the configuration, enter no at the first prompt. See the "Discovering the Network" section for details.
Note Before you discover the network, make sure all the devices you want to monitor are
set up correctly. For details on setting up your network devices, see
"Setting Up the Network"
section.
Do you want to set up discovery now (y/n)? [Default n]:
Enter yes to configure the Hosting Solution Engine to discover devices. Enter no to skip this procedure. You can initiate discovery through the Web interface at a later time.
yes
Enter list of seed devices [Default 127.0.0.1]:
Enter the IP addresses of the seed devices you want the Hosting Solution Engine to discover, with a colon between each address. The default discovers all devices on the network.
LocalDirector, PIX Firewall, and Content Services Switch must be entered as seed devices because they do not support CDP.
209.165.200.224
Enter the network device or range of device addresses [Default *.*.*.*]:
Enter the range of device addresses to be discovered.
The discovery tool uses simple network management protocol to communicate with network devices. This step, along with the next 2 steps, will set up the SNMP community strings used by the Hosting Solution Engine to access the network devices.
209.165.201.[1-30]
Enter the read community string for *.*.*.* [Default Public]:
Enter the read community string for each of the network devices entered.
public
Enter the read/write community string for *.*.*.* [Default Public]:
Enter the read/write community string for each of the network devices entered.
public
Do you want to add more? (y/n) [Default n]:
Enter yes to add more devices to be discovered.
no
Select one of the following
1) Discover devices only in these ranges
2) Do not discover devices in these ranges
Enter the number corresponding to the option you have chosen or q to quit [Default q}:
This step combined with the next step provides the filters to define the discovery area.
Enter 1, 2, or q as appropriate. If you enter 1 or 2, in the next step you will be prompted for the ranges. If you enter q, you will skip to the last step.
1
Enter an IP address or range of IP addresses to limit discovery with `:' as delimiter:
Enter a range of devices to limit discovery.
209.165.200.225:
209.165.200.254
Do you want to proceed? (y/n) [Default y]:
The Hosting Solution Engine displays the information you have entered. Enter yes if the information presented is correct.
yes
Step 6 Answer the next set of prompts to create a self-signed certificate. This certificate will allow you to access the Hosting Solution Engine securely, using HTTPS, until you are able to obtain a certificate from a certificate authority (CA). The Self-Signed Certificate Table describes how to respond to the prompts. After you finish responding to these prompts, the Hosting Solution Engine will reboot.
Note Do not enter a period "." at each prompt. If you enter "." the certificate will not be
generated and you will be prompted to re-enter your information. If you do not wish
to answer these questions, press Enter at each prompt to generate a functional
self-signed certificate.
Tip If you incorrectly enter any entries and need to correct the information in the self-signed certificate, you need to exit the program, perform an erase config and rerun the setup.
Table 4 Self-Signed Certificate Table
Prompt
Response Description
Sample Response
Country Name
Enter a 2-character code for the country in which you are using the Hosting Solution Engine.
US
State or Province Name
Enter the full name of the state or province in which you are using the Hosting Solution Engine.
Snake Desert
Locality Name
Enter the city in which you are using the Hosting Solution Engine.
Snake Town
Organization Name
Enter the name of the company that owns the Hosting Solution Engine.
Snake Oil, LTD.
Organizational Unit
Enter the section of the company that is using the Hosting Solution Engine. If this does not apply, enter a period at the prompt.
Webserver Team
Common Name
Enter the fully qualified domain name (FQDN) of the company that owns the Hosting Solution Engine.
www.snakeoil.com
Email Address
Enter the e-mail address of the company that owns the Hosting Solution Engine.
www@snakeoil.com
Name Resolution
The Hosting Solution Engine resolves hostnames by using a Domain Name System server, or by importing host files using the import CLI command. If you are using a DNS server, register the system in Domain Name System DNS on a DNS server. Use the Hosting Solution Engine's hostname as its DNS name. If you plan on using the import command, see the online help for more details.
The Hosting Solution Engine does not require name resolution, but if it is not used, the following problems are among those that will occur:
Hostnames will not resolve.
Discovery will be slow.
Connecting to the Hosting Solution Engine via Telnet will be slow. You will only be able to connect to the Hosting Solution Engine after name resolution on the client times out.
Ping and traceroute commands will result in 100% packet losses in 4 out of 5 ICMP packets. This occurs because the Hosting Solution Engine times out when attempting reverse DNS lookup.
IP addresses will appear in hostname columns.
Configuring the Hosting Solution Engine Without a DNS Server
Step 1 At the DNS sever ip address: prompt, enter any IP address.
Step 2 After you have finished configuring the Hosting Solution Engine, erase the IP address you entered by entering the following CLI command:
no ip name-serverip-address
where ip-address is the IP address you entered at the DNS sever ip address: prompt. For more information, see the Installation and Configuration Guide for the CiscoWorks Hosting Solution EngineCiscoWorks Hosting Solution Engine.
Verifying the Configuration
After configuring the Hosting Solution Engine, verify the configuration. Perform the following steps at the console to confirm that your settings are correct and that the system can communicate with the network:
Step 1 At the system console, enter admin at the login prompt, and log in with the password you created during setup.
Note After your initial login, the Service Configuration window appears. Enable the
services you want and click Apply. See the Hosting Solution Engine's online help or
the User Guide for the CiscoWorks Hosting Solution Engine for service configuration
details.
Step 2 If you are using a DNS server, enter the following command to verify that the Hosting Solution Engine can obtain DNS services from the network:
# nslookupdns-name
where dns-name is the DNS name of a host that is registered in DNS. If the system cannot obtain the IP address of the host from DNS, use the ip name-server command to configure a working DNS server. For more information, see your DNS server documentation for instructions.
Step 3 Enter the following command to verify that the system can communicate with the network:
# ping ip-address
where ip-addressis the IP address of a host that is accessible on the network. A DNS server is a recommended host to ping because it should always be running and accessible.
Step 4 Enter the command show config to verify that the configuration is as you expected.
Step 5 Enter the show clock command to verify that the system time and date are correct in Coordinated Universal Time (UTC).
Note The system clock is preset to UTC. The system uses only UTC for keeping and
displaying the time and date.
Step 6 If the time or date is incorrect, set the correct time and date using the clock command.
Step 7 If your network uses NTP, configure the system to use NTP to set the clock. See the Installation and Configuration Guide for the CiscoWorks Hosting Solution EngineHosting Solution Engine for details.
Step 8 Enter the exit command to log out of the system. You are now finished using the console.
Configuring the Browser
To configure a Web browser, perform the following steps:
Step 1 Make sure the client system is running a supported browser:
Netscape Navigator 4.78 and 6.2.3.
Microsoft Internet Explorer 5.5 with Service Pack 2 and 6.0.
Step 2 Enable JavaScript.
Step 3 Configure your browser to accept all cookies.
Step 4 Change the default font to sans serif for improved readability.
See your browser's documentation for information on performing these steps.
Verifying HTTP and HTTPS Connectivity
Connect to the system using a Web browser, and perform the following steps to verify HTTP and HTTPS connectivity:
Step 1 To verify HTTP connectivity, enter the system IP address in a Web browser, followed by :1741 (the default port number).
Step 2 To verify HTTPS connectivity, enter the system IP address in a web browser, prefixed by https. No port number is needed.
For example, if the system IP address is 209.165.202.128, enter https://209.165.202.128.
A login dialog box appears.
Step 3 Enter the User Name admin and the password you created during setup in the login dialog box.
The system home page appears.
5 Getting Started with the Hosting Solution Engine
There are two parts to getting the Hosting Solution Engine ready for use: setting up and discovering the devices, and enabling other users to use the Hosting Solution Engine. The Hosting Solution Engine (HSE) automatically discovers Cisco CDP-enabled devices during the initial configuration. To discover your devices, you must add your seed devices, run and verify discovery, and set up network device credentials. After you discover and verify the network devices, you must create Hosting Solution Engine Domains, create Roles, and add Users to allow others access the Hosting Solution Engine. If you configured the Hosting Solution Engine to discover devices during setup, you do not need to add seed devices and run discovery. Use the GUI to verify that your devices were discovered, and configure the device credentials.
Getting Started Overview
Table 5 Getting Started Table
Task
Description
Section
Set up your network devices.
To allow discovery and monitoring of your devices you must use the Command Line Interface (CLI) to configure each network device so the Hosting Solution Engine has access to them.
To shorten the initial discovery period, to discover "disconnected" networks, or to discover devices that are not CDP-enabled, you must add seed devices. If you added seed devices during initial setup, skip this step.
The Hosting Solution Engine automatically discovers Cisco, CDP-enabled devices every four hours. You can also run discovery manually. If you configured the Hosting Solution Engine to discover devices during setup, skip this step.
This is necessary to enable discovery of the devices on your network. You must configure the network devices you want to monitor so that the Hosting Solution Engine can discover and monitor them. To perform these tasks, use the Command Line Interface (CLI) of the devices.
See Table 6 for general device setup tasks. For step-by-step instructions, see the required and optional tasks that follow in this section.
Note After you configure your devices, the Hosting Solution Engine may perform additional
configuration changes on seed devices to help manage them better within the Hosting Solution
Engine environment. For example, the Hosting Solution Engine configures LocalDirector
devices to send it traps. No requests are made to the device users. This is done automatically
as part of the discovery.
Table 6 Device Setup Overview
Device Type
Tasks
All
Upgrade your network device software to the supported versions.
Verify connectivity from the Hosting Solution Engine to the devices you want to manage.
Enable Simple Network Management Protocol (SNMP) on the devices you want to manage.
1 In this release, CDP discovery will be disabled in order to increase performance of the Hosting Solution Engine. LocalDirector, PIX Firewall, and Content Services Switch must be entered as seed devices because they do not support CDP. If you want to use CDP discovery, use Administration > Device Manager to enable CDP.
2 The Hosting Solution Engine has a local DNS cache that reduces the number of hits on other DNS servers in the network and repeated name lookups.
1. Upgrade your network device software to the supported versions.
Visit the Software Center at Cisco.com for software downloads.
2. Verify connectivity from the Hosting Solution Engine to the devices you want to manage.
From the Administration tab, select Diagnostics, then Connectivity. Enter the device name or IP address and click Ping.
3. (Optional) Enable CDP.
1. Enter enable mode.
2. Verify that CDP is running on the switch or router:
3. On IOS-based devices, use the show cdp run command.
4. On Hybrid OS-based Catalyst switches, use the show cdp command
5. If CDP is not running, use the set cdp enable command to enable CDP.
4. Enable SNMP and set up community strings.
1. Use the switch's CLI to enable the SNMP server. For example, enable snmp.
2. Use the Content Services Switch (CSS) CLI to enable the SNMP server. For example, no restrict snmp.
3. On IOS-based devices, enter configuration mode and use the snmp communitycommunity_stringro command.
On Hybrid OS-based Catalyst devices, enter enable mode and use the set snmp community read-onlycommunity_string command.
4. Define the read-write community string for the CSS and CSM and define the community string on the Hosting Solution Engine.
a. Use the CLI of the CSS or CSM to define the read-write community string. For example:
snmp community <community string> read-write
b. If you opt to configure discovery when configuring the Hosting Solution Engine, you will be prompted to define the community strings during the configuration process.
If you are configuring discovery after the Hosting Solution Engine has been configured, use the Hosting Solution Engine's GUI to define the community string on the Hosting Solution Engine. From the Administration tab, select Discovery, then SNMP Settings.
5. (Optional) Set the system name, contact, and location variables.
1. On IOS-based devices, enter configuration mode and use the following commands.
a. To set the system name, use the hostnamename command. For example, set hostname HSE-R1.
b. To set the system contact, use the snmp contactcontact command.
c. To set the location, use the snmp locationlocation command.
2. On Hybrid OS-based Catalyst switches, enter enable mode and use the following commands:
a. To set the system name, use the set system namename command.
b. To set the system contact, use the set system contactcontact command.
c. To set the location, use the set system locationlocation command.
3. On CSS, enter enable mode and use the following command:
a. To set the system name, use the set snmp namename command. For example, set snmp name HSE-CSS-1.
6. (Optional) Configure DNS server.
Add device names and IP addresses into the DNS server. See your DNS server documentation for instructions.
Setting Up Content Switching Modules (CSM 3.x)
For CSM 3.x switches, configure the following:
Task
Procedure
1. Set up the VLAN for the XML interface.
In order to set up the XML interface from the Hosting Solution Engine, you need to define at least one VLAN on the CSM with an IP address routable from Hosting Solution Engine. For additional information, see the CSM 3.1 documentation on Cisco.com.
2. Configure redundancy between two CSMs.
See "Configuring Connection Redundancy" in the Catalyst 6000 Family Content Switching Module Installation and Configuration Note, Release 3.1 on Cisco.com.
Setting Up IOS SLB Devices
For IOS SLB devices, configure the following:
Task
Procedure
1. Upgrade your network device software to the supported versions.
Visit the Software Center at Cisco.com for software downloads.
2. Verify connectivity from the Hosting Solution Engine to the devices you want to manage.
From the Administration tab, select Diagnostics, then Connectivity. Enter the device name or IP address and click Ping.
3. Enable SNMP.
Use the IOS device CLI to enable the SNMP server. For example,
snmp-server community public ro
4. Enable Telnet.
Use the IOS device CLI to enable Telnet. For example,
telnet <ip> <mask>
Note The SNMP-Server Host must be configured on the device.
5. (Optional) Set the system name, contact, and location variables.
On the IOS devices, enter configuration mode and use the following commands.
To set the system name, use the hostnamename command. For example, set hostname HSE-R1.
To set the system contact, use the snmp contactcontact command.
To set the location, use the snmp locationlocation command.
6. (Optional) Configure DNS server.
Add device names and IP addresses into the DNS server. See your DNS server documentation for instructions.
Setting Up LocalDirector
For LocalDirector devices, configure the following:
Task
Procedure
1. Upgrade your network device software to the supported versions.
Visit the Software Center at Cisco.com for software downloads.
2. Set up your network device to accept ICMP ping requests.
To set up your device to accept ICMP ping requests from the Hosting Solution Engine or the network upon which it resides, see your device documentation on Cisco.com for more details.
3. Verify connectivity from the Hosting Solution Engine to the devices you want to manage.
From the Administration tab, select Diagnostics, then Connectivity. Enter the device name or IP address and click Ping.
4. Set community strings.
Use the LocalDirector CLI to set the community strings. For example,
Note The SNMP-Server Host must be configured on the LocalDirector
devices.
6. (Optional) Set the system name, contact, and location variables.
On LocalDirector devices, enter configuration mode and use the following commands.
To set the system name, use the hostnamename command. For example, set hostname HSE-LD-1.
To set the system contact, use the snmp contactcontact command.
To set the location, use the snmp locationlocation command.
7. (Optional) Configure DNS server.
Add device names and IP addresses into the DNS server. See your DNS server documentation for instructions.
Setting Up PIX Firewall Devices
For PIX firewall devices, configure the following:
Task
Procedure
1. Upgrade your network device software to the supported versions.
Visit the Software Center at Cisco.com for software downloads.
2. Setup your network device to accept ICMP ping requests.
To verify using the ping command, the PIX firewall device must be set up to receive ping commands from the HSE or from the network upon which HSE resides. See your PIX configuration guide on Cisco.com for more details, then from Administration > Diagnostics select Connectivity. Enter the device name or IP address and click Ping.
3. Verify connectivity from the Hosting Solution Engine to the devices you want to manage.
From the Administration tab, select Diagnostics, then Connectivity. Enter the device name or IP address and click Ping.
4. Enable SNMP and set up community strings.
1. Use the PIX CLI to enable the SNMP server. For example, snmp-server host <HSEinterface ><HSE IP address>
2. Use the PIX CLI to set the community strings. For example, snmp-server community <community string>
3. Use the PIX CLI to set the inside/outside status of the host. For example, snmp-server host outside <HSE IP address>
5. (Optional) Set the system name, contact, and location variables.s
1. On IOS-based devices, enter configuration mode and use the following commands.
a. To set the system name, use the hostnamename command. For example, set hostname HSE-PIX-1.
b. To set the system contact, use the snmp contactcontact command.
c. To set the location, use the snmp locationlocation command.
6. (Optional) Configure DNS server.
Add device names and IP addresses into the DNS server. See your DNS server documentation for instructions.
7. Specify the server for syslog message logging.
To specify the Hosting Solution Engine as the server host, enter the following at the command line:
logging host [interface_name] server_ip_address
For example, logging host inside 10.1.20.111 or logging host dmz 192.168.1.22.
Note You can configure more than one server. Messages will be sent to
all configured servers.
For details on setting up PIX syslog, see Cisco.com Tech Notes.
8. Set the logging level to log syslog messages to the Hosting Solution Engine.
Syslog messages have the following severity levels: emergency (0), alert (1), critical (2), error (3), warning (4), notification (5), informational (6), and debugging (7).
We recommend logging only errors in production environments. To set the error logging level, enter the following at the command line: logging trap level. For example, logging trap error will log all error, critical, alert, and emergency messages.
Note Setting at a lower severity level may trigger too many messages and
have adverse impact on PIX firewall performance.
For Hosting Solution Engine syslog receiving, to enable error level logging, enter the following at the command line: logging trap error
Then enable two additional messages:
logging message 307001
logging message 106023
307001 includes the error level messages in earlier releases and informational messages in version 6.x. 106023 includes warning messages about denial of IP packets by some access-lists.
9. Enable logging to log syslog messages to the Hosting Solution Engine.
Enter the following commands at the command line:
logging timestamp (including timestamp in messages is required for the Hosting Solution Engine receiver)
If you configured the Hosting Solution Engine to discover devices during setup, you only need to verify that your devices were discovered. Continue on to the "Verifying Device Discovery" section for details. If you chose not to configure the Hosting Solution Engine to discover devices at setup, you can do it now using the GUI.
For details on CLI commands, refer to the User Guide for the CiscoWorks Hosting Solution Engine.
Adding Seed Devices
After you set up your network, add seed devices. For information on setting up your network, see the "Installation and Configuration Overview" section. To add seed devices from the GUI, select Administration>Device Manager. See the online help for details.
By adding a seed device (or set of seed devices), the neighbors of the seed device are discovered using CDP. If the device you want to manage does not support CDP, you must set that device as a seed. If you want the Hosting Solution Engine to discover devices beyond router boundaries, select the Jump Router Boundaries checkbox.
You can specify multiple seed devices to:
Shorten the initial discovery period .
Discover "disconnected" networks—if you want to discover devices across links on which you have disabled CDP or where the devices are outside the firewall.
Discover devices that are not CDP-enabled.
Note Because the Content Services Switch, PIX Firewall, and LocalDirector do not support
CDP, you must add them as seed devices.
Discovering Devices
After you add seed devices, the Hosting Solution Engine can discover your devices. The Hosting Solution Engine automatically discovers devices in your network every four hours, however, you can manually discover the network devices at any time. Select Administration>Device Manager, and click Discover. See the online help for details.
Verifying Device Discovery
To verify that all the devices you want to monitor have been discovered, select Administration>Device Manager. The discovered devices will appear in appropriate folder in the device management tree in the left pane.
Setting Up Device Credentials
Before you can provision Content Services Switches, IOS SLBs, Content Switching Modules, and LocalDirectors, you must provide the device credentials. You must also make sure that the SNMP settings on the Hosting Solution Engine correspond to the settings on your devices. After you set up device credentials, run discovery again so that the Hosting Solution Engine can discover services for those devices. SelectAdministration>Device Manager. See the online help for details.
Enabling Others to Use the Hosting Solution Engine
After you set up the network and make sure your devices have been discovered, configure the Hosting Solution Engine for others to use. You must create Hosting Solution Engine domains, create roles, and add users.
Creating Domains
A domain is a grouping of devices on the network. The Hosting Solution Engine provides three predefined domains:
All—provides access to the Hosting Solution Engine devices and services
Devices—provides access to only the Hosting Solution Engine devices
Services—provides access to only the Hosting Solution Engine services
Note The predefined domains cannot be modified or deleted.
You can partition the network into logical subgroups to create additional domains. The domains created by users can be modified and deleted. To add domains, select Tiered Access > Domains.
Creating Roles
After you create domains, you can create user roles. A user's role determines which Hosting Solution Engine features that user is allowed to access. The Hosting Solution Engine provides four predefined user roles:
System Administrator—provides administrative privileges to the Hosting Solution Engine and allows the user to perform any task
Server Manager—provides privileges limited to daily web server management features
Network Manager—provides privileges limited to device management features
Service Provider Customer—provides limited privileges
Note The predefined user roles cannot be deleted, but they can be modified. The System
Administrator role, however, cannot be modified or deleted.
To create additional roles with different privileges, select Tiered Access > Roles.
Creating Users
After you create domains and roles, you can create users. You assign domains and roles to users to control the devices and features each user can access. To add users, select Tiered Access > Accounts.
6 Where to Go Next
After you have added seed devices, discovered and verified the network, set up network device credentials, and created domains, roles, and added users to allow others access the Hosting Solution Engine, you are ready to monitor and activate a variety of services in Cisco-powered data centers.
For information about the Hosting Solution Engine, see User Guide for the CiscoWorks Hosting Solution Engine. You can access this document:
In PDF in the Documentation directory on the Recovery CD.
From the Hosting Solution Engine online help. From the Hosting Solution Engine desktop, click Help. Click View PDF.
The following section provides sources for obtaining additional information on the Hosting Solution Engine.
7 Related Documentation
Note Although every effort has been made to validate the accuracy of the information in the printed
and electronic documentation, you should also review the documentation on Cisco.com for
any updates.
For information about installing, troubleshooting, and using the Hosting Solution Engine, see these sources of information:
2 Not shipped with product. To order printed versions of the user guides, see the "Obtaining Documentation" section and refer to the product numbers listed in the table.
3 From the Hosting Solution Engine, click Help. Click View PDF.
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.
Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:
Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance.
Cisco TAC Website
The Cisco TAC website (http://www.cisco.com/tac ) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:
The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen ) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer.
For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:
iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
