CSM 3.1 configuration and monitoring support for single and multiple modules per chassis in Views, Hosting and Reports tabs
CSS and CSM fault tolerance support displays primary and backup CSS/CSM in pairs
The ability to apply any Hosting Solution Engine configuration change to both primary and backup CSS and CSM
The ability to save configuration changes for CSS, CSM, IOS SLB and LocalDirector to NVRAM
Support of CSS next generation 11500 hardware
Support for domains and roles security by service chassis
Content Engine caching functionality monitoring for Cisco Application and Content Networking System (ACNS) 4.1
Firewall syslog flow-based intrusion monitoring and reporting for Private Internet eXchange (PIX) firewalls
Secure Content Accelerator (SCA) performance monitoring and reporting
The ability to turn on or off Cisco Discovery Protocol, to improve performance
New CLI commands

Documentation Roadmap

Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the Hosting Solution Engine's documentation on Cisco.com for any updates.

The following documents are provided in PDF on the product CD:

Installation and Setup Guide for the CiscoWorks 1105 Hosting Solution Engine
User Guide for the CiscoWorks 1105 Hosting Solution Engine
Quick Start Guide for the CiscoWorks 1105 Hosting Solution Engine
Regulatory Safety and Compliance Information for the CiscoWorks 1105 Hosting Solution Engine

Note Adobe Acrobat Reader 4.0 is required.

Supported Devices

For information about supported devices, see the Supported Devices Table at:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/chse/1105/1_5/hse_sdt.htm

Documentation Updates

The Hosting Solution Engine has the capability to send traps, syslog messages, and emails when a fault is detected. The MIB that defines the trap and the varbinds can be found at the following URL: ftp://ftp.cisco.com/pub/mibs/v2/CISCO-DEVICE-EXCEPTION-REPORTING-MIB.my

The Backup and Restore function only works within one version of Hosting Solution Engine. You cannot restore data from Hosting Solution Engine 1.4 to version 1.5.

Known and Resolved Problems

Known problems (bugs) in the Hosting Solution Engine are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.
Significant severity level 3 bugs.
All customer-found bugs (regardless of severity level).

You can search for problems using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit:

Step 1 Log into Cisco.com.

Step 2 Select Service & Support>Technical Support Help—Cisco TAC>Tool Index.

Step 3 In the Jump to: links at the top of the page, click the letter S, then select Software Bug Toolkit.

You can also access the Software Bug Toolkit by entering the following URL in your web browser:

http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl.

Table 1 describes the problems known to exist in this release. Table 2 describes the browser-related problems known to exist in this release. Table 3 describes the problems resolved since the last release of the Hosting Solution Engine.

Known Problems

Table 1: Hosting Solution Engine Known Problems

Bug ID (Severity)	Summary	Explanation
CSCdw32828 (3)	If you attempt to add or modify a domain, then navigate to another page before the addition or modification is complete, it will not be successful. When the domain modification is complete, a status message will appear.	To work around this problem, do not change pages until the status message appears. Modification will take longer to complete on larger networks.
CSCdw38148 (3)	If you enable priority filters in a table, you might be unable to navigate out of that table.	If you enable priority filters in a table, navigate to a second page of that table, then change the filters, you might be unable to navigate out of that table. This problem only occurs for tables that are in any of the pages under the Views tab. To work around this problem, uncheck all priority filters, then click Filter.
CSCdw40027 (3)	A user can be denied access to pages that the user has permission to use.	This problem occurs when the following actions are taken: 1. Select Tiered Access > Roles. 2. Create a new role. 3. Check the Export Reports checkbox under My Reports and the Export Reports checkbox under Preconfigured Reports. The My Views, Pre-Configured Reports, and My Reports checkboxes are automatically selected. A user assigned this role should have permission to access the My Views, Pre-Configured Reports, and My Reports pages, but does not. To work around this problem, manually check the My Views, Pre-Configured Reports, and My Reports checkboxes when creating a role.
CSCdw40123 (3)	When restoring the Hosting Solution Engine, the SSH and Authentication Module values are reset to their default values.	The SSH and Authentication Module Values, found by selecting Administration > Security, are not saved when the Hosting Solution Engine is backed up. These values, therefore, are reset to their default values when the Hosting Solution Engine is restored. The SSH default value is `SSH1 and SSH2`, and the Authentication Module default value is `Local`. To work around this problem, manually reset the SSH and Authentication Module values after restoring the Hosting Solution Engine.
CSCdw41064 (2)	A user with access to the Device Manager page has access to the Bulk Config button.	To work around this problem, only grant a user access to the Device Manager page if that user is a Hosting Solution Engine administrator. The Bulk Config button gives the user access to discovery parameters.
CSCdw41330 (3)	If a Catalyst 6000 switch is configured to run Cisco Internetwork Operating System Server Load Balancer (IOS-SLB), and it uses the CSM 2.1 route processor at the same time, the Hosting Solution Engine will not be able to provision it.	The Hosting Solution Engine offers limited CSM 2.1 support. The following are important limitations to that support: In cases where multiple CSM 2.1 modules are used, the Hosting Solution Engine will manage only the module with the lowest slot number. If there are multiple CSM modules in a Catalyst 6000 switch, and the Catalyst 6000 is configured in "IP SLB mode CSM" (a deprecated mode), then the HSE will not discover any of the modules. The Hosting Solution Engine does not support a single Catalyst 6000 switch if it runs IOS-SLB and uses a CSM 2.1.
CSCdy26267 (3)	A user with limited, non-administrator domains can see all the collectors in Thresholds, and enable and disable all of them.	In order to keep collectors secure, do not allow any user except the administrator to access the Thresholds tab.
CSCdy32811 (3)	When a CSM in CSM mode has two modules, both appear in the Domain tab. However, only one module appears in the Hosting tab.	The Hosting Solution Engine only supports one CSM module.
CSCdy47409 (3)	Incorrect formula for calculating InUtil/OutUtil for non-switch devices.	The current formula works if only simplex traffic is allowed. If duplex traffic is allowed, the formula calculates incorrect bandwidth for InUtil and OutUtil values.
CSCdy54176 (3)	If the user upgrades a CSM from 2.x to 3.1, and then has the Hosting Solution Engine re-discover it, the CSM is discovered as an IOS switch device.	To work around this problem, delete the device and then re-discover it. The Hosting Solution Engine will discover the CSM correctly.
CSCdy58693 (3)	If there are two pairs of CSM modules configured in Fault Tolerant mode, The Hosting Solution Engine does not establish the Fault Tolerance setup for the second CSM pair.	The Hosting Solution Engine only supports one redundant pair.
none	Erasing a configuration and running the setup program will require you to get a new certificate.	If you use the erase config command to erase the previous Hosting Solution Engine configuration, and run the setup program again, you will be required to get a new certificate.

Browser-Related Known Problems

Table 2 describes the browser-related problems known to exist in this release.

Table 2: Browser-Related Known Problems

Bug ID (Severity)	Summary	Explanation
CSCdy56027 (4)	Under Views>Thresholds, only some of the user-selected collectors can be enabled or disabled at a time. This problem happens only on Netscape 6.23.	When you select and enable or disable collectors, all but one will change. To work around this, reselect the left over collector, and enable or disable it again.
CSCdy59257 (3)	For Netscape 4.79, when users enter invalid data in CE Preload and PIX Syslog pages, there is no error message.	The Hosting Solution Engine is not validating user-entered data because of a browser issue. To work around this problem, use Internet Explorer or Netscape 6.2x.

Bug ID (Severity)

Summary

Explanation

CSCdy56027
(4)

Under Views>Thresholds, only some of the user-selected collectors can be enabled or disabled at a time.

This problem happens only on Netscape 6.23.

When you select and enable or disable collectors, all but one will change.

To work around this, reselect the left over collector, and enable or disable it again.

CSCdy59257
(3)

For Netscape 4.79, when users enter invalid data in CE Preload and PIX Syslog pages, there is no error message.

The Hosting Solution Engine is not validating user-entered data because of a browser issue.

To work around this problem, use Internet Explorer or Netscape 6.2x.

Resolved Problems

Table 3 describes the problems resolved since the last release of the Hosting Solution Engine.

Table 3: Resolved Problems

Bug ID (Severity)	Summary	Explanation
CSCdu58311 (3)	If 2 or more users attempt to save Content Services Switch (CSS) credentials at the same time, the CSS might reboot. This is triggered by concurrent telnet sessions.	The Hosting Solution Engine no longer telnets to the CSS.
CSCdw28435 (3)	A duplicate navigation bar appears if you log in after your session has timed out.	A duplicate navigation bar no longer appears after your session times out.
CSCdw34708 (3)	A newly created Shared View is not available on the My Views page.	A newly created Shared View now appears in the Select View list, which is on the My Views page.
CSCdw35256 (3)	In Netscape, clicking Cancel when creating a report results in an error.	This error does not appear if you are using Netscape 6.2x.
CSCdw38683 (2)	A user that has access to a subset of a device's interfaces and services can see all of that device's interfaces and services in the Fault page.	Users now only see interfaces and services to which they have access.
CSCdw40049 (3)	When creating a role, checking either the My Reports checkbox, the Export Reports checkbox under My Reports, or the Export Reports checkbox under Preconfigured Reports results in all three being selected.	Now only the correct checkbox is selected.
CSCdw45403 (2)	Email, syslog, and SNMP trap alerts can contain both service-level and device-level information not allowed by the user's domain.	Users now only see information for devices and services in their domain.
CSCdw52172 (3)	The Hosting Solution Engine fails to re-discover SLB services on a Catalyst 6000 switch after the Catalyst 6000's IP SLB mode is changed, but before discovery is run.	For CSM 1.x and CSM 2.x, after the Catalyst 6000's IP SLB mode is changed, but before discovery is run, you will see the following error message: "IP SLB mode has changed since last discovery. Please run discovery again." Run discovery.
CSCdx25218 (3)	Password not synchronized for CLI-enabled user account	Password is now synchronized for CLI-enabled user accounts.
CSCdx72236 (3)	You cannot restore a backup image made to an FTP server on a Windows platform ( NT, 2000, XP ) using the GUI.	Make sure that if you are using a Windows FTP server, you configure the server to UNIX mode.

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com

Translated documentation is available at this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

Cisco documentation is available in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

: http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

: http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling
800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

Streamline business processes and improve productivity
Resolve technical issues with online support
Download and test software packages
Order Cisco learning materials and merchandise
Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquires are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.