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Table of Contents

About This Guide
Audience
Conventions
Related Documentation
Obtaining Documentation
Obtaining Technical Assistance
Obtaining Additional Publications and Information

About This Guide


This guide provides installation and configuration procedures to enable you to load and begin using the Cisco Access Router Manager.

Installation is accomplished through a variety of methods. This guide helps you determine the installation procedure that best suits your needs. Following installation, you must perform basic Element Management System (EMS) configuration to enable communication between the Cisco Access Router Manager and devices in the network. Step-by-step configuration instructions are provided, as are helpful resources.

Audience

This installation guide is a technical resource for network managers, system administrators, network analysts, and system operators, with the following qualifications:

Conventions

This document uses the following conventions:

Item Convention

Commands and keywords

boldface font

Variables for which you supply values

italic font

Displayed session and system information

screen font

Information you enter

boldface screen font

Variables you enter

italic screen font

Menu items and button names

boldface font

Selecting a menu item

Option>Network Preferences


Note   Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.


Caution   Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Related Documentation

While you can access all related documentation on the Cisco website, URLs which are available at the time of publication are noted in the following lists.

The following Cisco EMF documentation is available for reference:

http://www.cisco.com/en/US/partner/products/sw/netmgtsw/ps829/products_quick_start09186a00 80112a2d.html

http://www.cisco.com/en/US/partner/products/sw/netmgtsw/ps829/products_installation_and_conf iguration_guide_book09186a00800ffd0d.html

http://www.cisco.com/en/US/partner/products/sw/netmgtsw/ps829/products_user_guide_book091 86a00800ffd02.html

http://www.cisco.com/en/US/partner/products/sw/netmgtsw/ps829/prod_release_note09186a0080 128a9c.html

In addition to this guide, the following Cisco Access Router Manager documentation is available for reference:

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco web sites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Registered Cisco.com users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

http://www.cisco.com/en/US/partner/ordering/index.shtml

http://www.cisco.com/go/subscription

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

Cisco TAC Website

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

http://www.cisco.com/en/US/support/index.html

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

http://www.ciscopress.com

http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html

http://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true&kbns=1.html

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html


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Posted: Wed Jun 25 07:02:31 PDT 2003
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