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This release note contains important information and caveats for the Cisco Administrative Policy Engine, Release 1.0 (Cisco APE). Information in this document supplements information in the following documents:
For complete documentation on Cisco APE, go to the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cape/index.htm/
This section contains the following caveats:
If the operator logs in to the Cisco APE Operations Interface and does nothing for 12000 seconds, the operator UI session times out. The operator cannot log in again by using the relogin pagewhich takes the operator to the login page for the Management Interface.
To log in as the operator again, follow these steps:
Step 1 To manually redirect your browser to the login page, go to the browser window and enter:
http:// <the host name>/index.html
Step 2 Click Operations Interface.
Step 3 To log in as the operator, enter your username and password.
When the administrator adds a null resource type, an error handling message appears showing service type instead of resource type.
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Note All error messages appearing from the resource or resource types page show services or service types instead of resource or resource types Cisco Administrative Policy Engine. |
None.
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Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
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The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.
Posted: Fri Aug 16 18:03:28 PDT 2002
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