Quick Start Guide for Cisco Monitor Director 1.1

SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: CISCO MONITOR DIRECTOR

IMPORTANT-READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the End User License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the End User License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.

By installing, allowing to be installed, downloading, accessing or otherwise using the Software or using the equipment that contains this Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download, access or otherwise use the Software. When used below, the term "server" refers to a central processor unit owned or leased by Customer or otherwise embedded in equipment provided by Cisco.

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Cisco hereby grants Customer a non-exclusive worldwide, perpetual, irrevocable, nontransferable object code license (without sublicense rights) in the Software to install and use the Software in connection with the license and use of Cisco Monitor Manager.

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Installation and Use. The Software components are provided to Customer solely to install, update, supplement, or replace existing functionality of the applicable Network Management Software product. Subject to the terms and condition of the End User License Agreement and this SLA, Customer may install and use on a single server, one (1) copy of the following software components, in object code form only, as included in, and for use solely with, the Software:

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Runtime portions of the iAnywhere Standalone Adaptive Server Anywhere Embedded Program.

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Number of Supported Instances of Cisco Monitor Manager. For each Cisco Monitor Director License granted, Customer may install and use the Software on a single server to manage up to fifty (50) concurrent instances of the Cisco Monitor Manager software product Cisco Monitor Manager. Customer must separately obtain Cisco Monitor Manager Licenses to install and run the Cisco Monitor Manager software product. Customers whose requirements exceed the number of instances of Cisco Monitor Manager must purchase additional Cisco Monitor Director Licenses. Cisco Monitor Director License restrictions are enforced by license registration.

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Using Software to Provide Managed Services. Customer may use the Software to collect and analyze information from the Cisco Monitor Manager to provide network monitoring services to third parties.

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Reproduction and Distribution. Customer may not reproduce nor distribute Software.

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Fees. Cisco may charge customer additional fees for upgrades of the Software.

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Payment Terms. Customer will pay to Cisco the Fees in advance, and will make the Fee payment as specified in the Purchase Order. All Fees are nonrefundable.

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Effect of Termination. Upon termination or expiration of this Agreement, Customer will promptly cease all use of the Software and destroy all copies of all or any part of the Software in its possession. Any payment obligations incurred prior to termination or expiration of this Agreement will survive such termination or expiration.

2 Cisco Monitor Director Overview

Cisco Monitor Director is a remote network monitoring and management application that works with one or more instances of Cisco Monitor Manager to provide seamless, centralized network management across multiple customer sites. Cisco Monitor Director stores network fault data received from associated Cisco Monitor Manager instances and uses this data (which can be selectively filtered) to create monthly reports that summarize a network's health. It also provides the capability to specify that only issues of a certain severity or type generate notification messages, ensuring that the network administrator is notified of issues as quickly as possible.

The following list summarizes the features that Cisco Monitor Director provides:

3 System Requirements

To ensure the proper installation and operation of Cisco Monitor Director on your machine, verify that all of the requirements listed in the following table are met before proceeding.


Component	Minimum Requirement
Available disk space	40 GB Note During installation, files are unzipped into your machine's default temp directory (the directory specified by the TMP user environment variable). Also verify that there is at least an additional 1 GB of free disk space available to ensure the proper installation of Cisco Monitor Director.
RAM	2 GB
CPU processor	Intel Pentium IV 3 GHz or greater
Monitor resolution	1024 x 768 pixels or higher
Operating System	One of the following: •Windows 2000 Professional Service Pack 4 •Windows XP Professional Service Pack 2 •Windows 2003 Server Service Pack 1
Protocols	Enable HTTP/HTTPS on your machine and verify that port 443 is not already used by another application. If you want to use a port other than port 443 for HTTPS, you will need to do the following: 1. In the Cisco Monitor Director Options dialog box (Administration > Options), enter the appropriate port in the Listen for Messages on Port: field. 2. In the Cisco Monitor Manager Options dialog box (Administration > Options > Cisco Monitor Director Information), enter the same port you specified in the previous step in the Reseller Console Address field, formatted as follows: IP address:port number.

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If Cisco Security Agent is installed on your machine, you will need to disable it before you install Cisco Monitor Director.

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You cannot install both Cisco Monitor Manager and Cisco Monitor Director on the same machine.

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It is recommended that you have administrator privileges on the machine you will install Cisco Monitor Director onto.

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The Secure Socket Layer (SSL) certificates used by Cisco Monitor Director to provide secure communication are created and self-signed by Cisco Systems, Inc. If you prefer to use customized SSL certificates, see the "Creating Customized SSL Certificates" online help topic.

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Make sure that the antivirus software installed on your machine has not been disabled. Otherwise, you will not be able to install Cisco Monitor Director.

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By default, Windows Firewall is enabled on Windows XP machines. As a result, Cisco Monitor Manager instances cannot communicate with a Cisco Monitor Director instance installed on a Windows XP machine until you open the port used for HTTPS on that Windows XP machine through the firewall.

To open the port through the firewall:

Step 1

From the machine Cisco Monitor Director is installed on, select Start > Control Panel > Windows Firewall. The Windows Firewall dialog box appears.

Step 2

Click the Exceptions tab and then click Add Port.... The Add a Port dialog box appears.

Step 3

Enter the name and number of the port used for HTTPS (the default port is 443).

Note If Cisco Monitor Director is installed on a machine with an application that already uses port 443, the port might be assigned to that application instead of to Cisco Monitor Director after a machine restart. If this happens, Cisco Monitor Director will prompt you to change the port it uses for HTTPS. After doing so, you will then need to open this port through the firewall.

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After you have installed Cisco Monitor Director on a machine that also has McAfee VirusScan Enterprise installed, you will not be able to send emails from Cisco Monitor Director until you unblock port 25. To do so:

In the Port Blocking tab, uncheck the Prevent mass mailing worms from sending mail check box and then click Apply.

4 Installing Cisco Monitor Director

Determine the MAC address of the machine you will install Cisco Monitor Director on by opening a command prompt and entering the following command: ipconfig /all

The value displayed in the Physical Address field is the MAC address of your machine.

Note

If your machine has multiple MAC addresses, you can use any of them to obtain a runtime license. It is recommended that you use a MAC address that is not associated with a remote VPN tunnel or a module you might remove in the future. If you later decide to run Cisco Monitor Director on a different machine, or you remove the hardware that corresponds to the MAC address you registered Cisco Monitor Director under, you will need to contact Cisco for a new license.

Obtain a Product Authorization Key (PAK) from either your reseller or your Cisco sales representative.

Launch the following URL: https://tools.cisco.com/SWIFT/Licensing/PrivateRegistrationServlet

Enter the username and password you use to log into Cisco.com and then click OK. Note that you may be prompted to enter your username and password a second time.

In the Product Authorization Key (PAK) field, enter the appropriate PAK and then click SUBMIT to proceed to the Validate Features wizard page.

Verify that the following product SKU is displayed and then click Continue to proceed to the Designate Licensee wizard page: DIR-1.1-SMSPUP-K9

Do the following and then click Continue to proceed to the last wizard page:

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In the MAC Address field, enter the MAC address (dashes omitted) of the machine you will install Cisco Monitor Director on.

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After reading the End-User License Agreement, select the Agreement check box to accept its conditions.

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Enter the appropriate contact information in the Registrant Information section of the page.

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If you are not the end-user of this Cisco Monitor Director installation, select the Licensee (End-User) check box and enter the appropriate contact information in the End User Information section of the page.

The wizard page will indicate when registration is complete. Your runtime license will be sent to the e-mail address specified during the registration process. If you do not receive your license within one hour, open a service request using the TAC Service Request Tool.

Note

If you have the Cisco Monitor Director installation CD, skip this step and proceed to Step 3.

Enter the username and password you use to log into Cisco.com and then click OK.

The Software Download page updates, displaying details for the software you will download.

After reading through the rules, click Accept to accept their conditions.

Enter the username and password you use to log into Cisco.com and then click OK.

Step 3

Launch the Cisco Monitor Director installation wizard by doing one of the following:

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If you have the Cisco Monitor Director installation CD, insert it into your machine's CD-ROM drive.

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If you downloaded the installer file from Cisco.com, navigate to and double-click cisco-monitor-director-1_1-win32-k9.exe to launch the installation wizard.

Step 5

After reading through the license agreement, click the I accept the terms of the license agreement radio button and then click Next.

The third wizard screen appears, indicating the minimum amount of disk space and RAM required to proceed with the installation.

Step 6

Verify that your machine meets these requirements and then click Next.

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In the Directory Name field, enter the directory in which you want to install Cisco Monitor Director.

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Click Browse... to navigate to the desired Cisco Monitor Director installation directory and then click Open.

By default, Cisco Monitor Director has access to local printers only. Select the View PrinterExport.txt check box to open a text file that describes how to export printers.

Step 9

C lick Finish to close the wizard and launch the License Registration page.

5 Post-Installation Tasks

After you have installed Cisco Monitor Director, you must complete the following tasks before using the application for the first time:

Since this is the first time you have launched the application, the License Registration page appears.

A message appears, indicating that because Cisco Monitor Director runs as a service, the license browser initially starts at your machine's top-level directory instead of your home directory (C:\Documents and Settings\username\My Documents, for example).

A message appears, indicating that you have successfully registered your license.

Step 5

Click OK to close this message, and then click OK to close the License Registration page.

Note If you have any problems registering your runtime license, you can still launch the trial version by selecting the Start Evaluation Version radio button and then clicking OK.

Add Customers

After registering your runtime license, a message prompts you to add a new customer to your customer database.

Step 2

Specify the appropriate information for the items described in the following table.


GUI Element	Action/Description
Customer ID field	Enter a value that uniquely identifies the customer. You can enter alphabetic characters (A-Z, a-z), numeric characters (0-9), or any special character except for the ":" character. This value has a maximum length of 32 characters. Each customer must be assigned a different customer ID value.
Customer Name field	Enter the name of the customer. You can enter alphabetic characters (A-Z, a-z), numeric characters (0-9), or any special character. This value has a maximum length of 64 characters.
Contact Name field	Enter the name of the customer contact. You can enter alphabetic characters (A-Z, a-z), numeric characters (0-9), or any special character. This value has a maximum length of 32 characters.
Service Type list	Select the type of service (either Gold or Silver) provided to the customer.
Data Options field	Select the type of data Cisco Monitor Director collects from Cisco Monitor Manager. Values are: •Voice and Data •Data Only
Shared Key field	Enter the shared key for this customer. This key is used for authentication during communication with Cisco Monitor Manager and must be the same as the key specified in Cisco Monitor Manager. For more information, see the Cisco Monitor Manager online help. The shared key must be at least six characters in length. You can enter alphabetic characters (A-Z, a-z), numeric characters (0-9), or any special character.
Confirm Shared Key field	Re-enter the shared key to confirm it.
Network Summary Reporting Frequency list	Specify how often to receive reports about the customer network. The default value is 6 hours.
Performance Summary Reporting Frequency list	Specify how often to receive performance reports. The default value is 4 hours.
Service Status list	Specify if communication with Cisco Monitor Manager is enabled for this customer (enable or disable).

6 Additional Information

Backing Up the Cisco Monitor Director Database

Step 1

Launch the Services window (Start > Control Panel > Administrative Tools > Services) and verify that the Cisco Monitor Director Service is running. If the service is not running, start it.

Step 2

On the machine Cisco Monitor Director is installed on, launch a command prompt.

From the Windows taskbar, select Start > Run.... The Run dialog box appears.

Step 3

Navigate to the directory that contains your database information. For example, assuming that Cisco Monitor Director is installed in C:\Program Files, you would enter:
cd C:\Program Files\Cisco Systems\CiscoSMB\Cisco Monitor Director\Database\Data

Step 4

Back up your database by entering the following command:
backup_CiscoMD.cmd <backup directory>

For example, if you want to back up your database information in a folder named "10082006" on your D: drive, you would enter:
backup_CiscoMD.cmd D:\10082006

The files CiscoPNM.db and CiscoPNM.log, which contain your network's database information, are now available in the backup directory you specified.

Note

Backing up your database is a CPU-intensive operation. It will take longer than usual to launch an application window until the database backup completes.

Step 5

Verify that the size of these two files is identical to the size of CiscoPNM.db and CiscoPNM.log, located in the Cisco Monitor Director installation directory.

Restoring the Cisco Monitor Director Database

Step 1

Launch the Services window (Start > Control Panel > Administrative Tools > Services) and verify that the Cisco Monitor Director Service has been stopped. If the service is running, shut it down.

Step 2

On the machine Cisco Monitor Director is installed on, launch a command prompt.

From the Windows taskbar, select Start > Run.... The Run dialog box appears.

Step 3

Step 4

Restore your database by entering the following command:
restore_CiscoMD.cmd <backup directory>

For example, if you backed up your network's database information in a folder named "10082006" on your D: drive, you would enter the following to restore that information: restore_CiscoMD.cmd D:\10082006

After you enter this command, two things happen:

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The files CiscoPNM.db and CiscoPNM.log are copied from the backup directory to the Cisco Monitor Director database directory.

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The previous versions of CiscoPNM.db and CiscoPNM.log in the Cisco Monitor Director database directory are appended with the extension .old.

Step 5

Restart the Cisco Monitor Director Service and verify that the database information is correct.

Launching Cisco Monitor Director from an RDP Client

To launch a Cisco Monitor Director instance that is installed on a Windows 2003 server from an RDP client, do the following:

Step 2

Enter the following command and then click OK:
MSTSC /V terminal-server /CONSOLE

where terminal-server is either the hostname or IP address of the terminal server.

7 Where to Go Next

For more information on Cisco Monitor Director, see the following documentation:

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Release Notes for Cisco Monitor Director 1.1: Describes known product bugs and their workarounds (if available).

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Context-sensitive online help: Describes the features provided in this release.

Note Although every effort has been made to validate the accuracy of the information in the electronic documentation, you should also check Cisco.com for any updates.

Table Of Contents

Quick Start