Preface

This section describes who should read this guide, how it is organized, and the document conventions used in the Broadband Provisioning Registrar Administrator's Guide.

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Who Should Read This Guide

The Broadband Provisioning Registrar Administrator's Guide is written for system administrators responsible for automating large scale provisioning for broadband access. The network administrator should be familiar with these topics:

How this Guide is Organized

This guide is divided into these chapters describing how to administer and maintain the Broadband Provisioning Registrar (BPR):

Chapter 1	Broadband Provisioning Registrar	Describes BPR, its features and benefits, and gives you a detailed description of the BPR architecture.
Chapter 2	Understanding the User Interface	Describes how to access BPR and explains various user interface components.
Chapter 3	Using the Broadband Provisioning Registrar Administrator User Interface	Describes administration activities including searching for, and viewing device information.
Chapter 4	Configuring Broadband Provisioning Registrar	Describes the configuration activities that are performed using the BPR administrator application.
Appendix A	Log Files	Describes BPR log files that you can use to troubleshoot problems.
Appendix B	Alert Messages	Lists and describes all BPR alert messages.
Appendix C	Device Provisioning Engine Command Line Interface	Identifies all of the command line interface (CLI) commands that you can use to manage and monitor the device provisioning engine (DPE).
Glossary		Defines terminology used in this guide and generally applicable to the technologies being discussed.

Document Conventions

Boldface is used for commands, keywords, and buttons.
Italic is used for command input for which you supply values.
Screen font is used for examples of information that are displayed on the screen.
Boldface screen font is used for examples of information that you enter.
UNIX paths are indicated as: /tools/list/connections.
Windows NT paths are indicated as: C:\tools\list\connections.

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Related Documentation

Obtaining Documentation

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Documentation Feedback

If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

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Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.

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